Enterprise Rent-A-Car

The first time when I rented a vehicle I rented from Enterprise not expecting very much however the way I was treated the efficiency and the cars themselves made me want to keep coming back they are my rental company from now on I rent around every 2 to 3 months and I’ve never really been disappointed there’s only one thing they don’t have the weekend rate of 9.95 but considering everything else that’s fine

I rented from this location once again because it’s closest to my house and because of that reason, it’s the only Enterprise that will pick me up. But once again, things didn’t go as was expected.
All I ask for when I rent a car (which I frequently do from many companies in any given year), if for it to be READY for me to pick up and CLEAN when I do. In this case, NEITHER were the case.
When I called to be picked up, I was on a deadline and gave myself plenty of time. The driver from Enterprise must not have had his morning coffee, because when he arrived he was grumpy, argumentative and non-​conversive. But at least he got me to the rental location on time.
Next was the car rental. It took THREE tries to finally get me into a car. All the other cars they had in the lot had some kind of mechanical issues. I had to wait almost an hour for a third car to be found at a nearby location. That messed up my schedule, even though I called ahead to arrange the time I was going to arrive.
When my rental finally DID roll up, I asked the staff to BE SURE that the front and rear windshields were clean and that I did NOT receive a car where someone had smoked in it. I have bad eyesight at night and COPD, so my lungs don’t tolerate second-​hand smoke well. They assured me they would take care of it. They also assured me the car I would receive would be a «non-​smoking» vehicle. It even had two little stickers on the dashboard warning drivers not to smoke, which of course they disregarded!
In fact, the car stunk like sour cigarette smoke and the windows were covered in dirty smoke soot. EXACTLY what I had feared and what I specifically asked them to take care of. SInce they had no other cars available, I had wash the windows myself and put up with the foul stench of cigarette smoke for my 1,500 mile rental!
This is not the first time I’ve had these kinds of issue with this Enterprise location, and I was careful to be CLEAR about my requests for a clean, non-​smoky car, and for it to be ready on time. One might think I should just use another location, but… those other locations wouldn’t offer me the convenience of being picked up at my residence — because they’re too far away.
To their credit, I will say that I was not charged a penalty for returning my car a few hours late. I think they felt it was the least they could do to make up for making me breathe sour, smoky air for over 40 hours.
Please, people… all car renters want are safe, clean vehicles. Is that too much trouble for the fees you charge? It’s your core business. Strive to EXCEED expectations!

Staff was extremely professional and willing to work with me when I had my credit card stolen. Very happy with this location. Would definitely use again. They were on time picking me up, had me in and out within 10 mins, answered my annoying questions, and were extremely understanding with my situation. Chad Aldrich, Simon, and Alonzo were awesome!

ALL of the folks at this particular office are helpful and attentive and want to make your experience the best. Our car was in the shop and we didn’t know how long we’d need a rental for and Enterprise has an easy policy for extending the length of your rental. They didn’t have a car in the class we wanted, so they upgraded us for no extra cost but the car we got was quite large and we didn’t really want to pay more for gas in the beast. As soon as they got a car in that was in a more economical car class, they called to see if we wanted to switch it out. Also ended up with an extra discount for the «inconvenience». Yay!
This location is not at all convenient to our house, but after a not-​so-​great experience at a closer Enterprise office, we came here. And we’ll be using this location for any future rental needs, like for our out-​of-​town guests next weekend!
Hooray for great customer service and friendly smiles!

When we arrived there were already upset customers yelling. This was the worst experience ever, I reserved in advance, a car for a trip for a week and went to pick the vehicle up this morning and the vehicle type that i reserved was not available when website said it was. Then was offered a SUV after i wanted a Economy car. The rest of our parties vehicles had issue where it was in the shop so was given again a SUV and 3^rd vehicle was not available as well. Sorry but unless this is the last option we will not be doing business here again.

They made car rental quick and easy for me.
Good selection at the time of my rental, I was really happy with my car, I didn’t want to give it back! It was clean with new car smell and without any mysterious stains.
Employees were efficient and friendly, all multi-​tasking like pros.
They were willing to pick me up AND drop me off.
It’s located in a really odd area, definitely not the best place to be hanging around.
So grab your car, lock the doors, and take off!