Enterprise Rent-A-Car

We rented from Enterprise at this location. Very heplful crew. They explained all the paperwork. nothing out of normal.
This was a on way rental from Las Vegas to Phoenix.
Car was very comfortable.
I turned this vehicle in at Phoenix /​Mesa airport. very quick and helpful there.

My wife and I picked up our car without and problem. We asked directions and were provided both verbal directions and a map to our destination. The car was clean and well maintained (probably the best rental car I’ve had in a long time from any rental agency). Reasonable value for the cost of the rental. We certainly check Enterprise again with I’m in need of a rental car.

staff were friendly and very helpful. offered directions & made sure we had everything we needed to have a great road trip in the desert.
the only difficulty was navigating the hotel parking lot when I returned.

Everything was as agreed to, staff was friendly and efficient at pick-​up and drop-​off. There were no extra charges or fees. Have rented from Enterprise in the past and will continue to do so. Only wish the insurance costs were lower, $ 29 per day for a compact car is high. Especially when the cost to rent the car was only $ 27.50 per day, including all taxes.

This is my go to rental location. The staff here is probably the best of any car rental office I’ve used and I’ve rented hundreds, if not thousands of cars. Besides a great staff they also have a better than average inventory. To make a good thing better their office is about 10 feet away from Starbucks. Bam.

Best experience ever in renting a car. I was in and out in less than 5 minutes. Other enterprise locations would benefit from learning from this location. Very courteous and quick… no hassle and they had the exact type of car I needed. I used their pick-​up and drop-​off service and was pleasantly surprised that they were right on time. I always think that buying the gas through the rental location is more expensive, but the agent explained the process thoroughly and I was not disappointed. Thanks 160 E Flamingo Rd staff!

As we all know not all Enterpise locations
Are equal (just look at the airport location reviews) but this enterprise location offered us great Sevice from the staff located just inside the Westin Hotel lobby. We dropped off our vehicle here in Las Vegas after a 13 day road vacation and had a very smooth and quick transaction. afterwards they even have us a ride to the MGM on the other end of the strip! great job!

Enterprise makes it so easy to rent a car. We rented a car before getting to Las Vegas and after taxes etc through Payless and their additional fees I cancelled the reservation. We contacted Enterprise because I use them at home and they didn’t disappoint in Las Vegas either. Everyone is friendly and helpful. I appreciate all your help!

I took my family to Las Vegas for a week. I got up Friday and decided to rent a car. My wife said, good luck with that! Well, Enterprise delivered the car within the hour! Thanks, Enterprise!

Everyone at the enterprise desk at the
Westin Hotel /​Las Vegas location provided
excellent customer service. Each team member
was very professional, friendly and
knowledgable. Highly recommended location
This is a real review from a real customer.

I was initially hesitant to rent a car based on the reviews, but I am glad that I went ahead and booked. I got a great rate for a car and was able to get an upgrade since the car I booked had no bluetooth. I was picked up and dropped off with no problem and since I was in a hurry to drop it off because we got stuck on the highway coming back from CA, I did not refuel the car and they only charged me 2.99! This was less than what I saw coming in. Overall great service.

At first, I thought I wasn’t going to be able to rent a car from this location because their office closes at 5p and I only needed the car for the day. I knew I wouldn’t be back by 5p. They made it really easy by allowing me to return the car after hours and leave the keys in their return box. They emailed me the final invoice the next day.
They seem to have a rush hour around 12:00n for people to pick up cars, hence the waiting in line. They could probably use a few more people behind the counter around that time. Once the paperwork is signed they make it very easy. Easy in and out access at that location too. Staff was very courteous and helpful!

The best rental car experience ever. The assistant manager Macon and her teammember Steve were awesome. From the very beginning to being picked up at our hotel and driven to the enterprise location we were extremely pleased with the service they bent over backwards to make sure our experience was positive. I would definitely use them again the next time I come to Vegas!

I don’t know why therer are so any bad reviews for the Westin location of Enterprise unless now there are new staff. I thought everyone was helpful and charming.
I reserved at a different location and asked for a pickup from my hotel. The lady said sure we could do that but if you walk across the street there is one at the Westin. Same rate that I reserved at the original one.
The staff were obligingly and gave me a lovely Kia Soul. My fave rental car. Yeah!
Upon return I asked them to drive me to a differnt hotel and they did.
Will rent from them again

A quadruple BIG FAT ZERO this location deserves!!! I made a reservation, went to pick up the car, had to wait almost an hour… and received a filthy SUV, granted I’m renting for 4 weeks, a darn month… and yet they have no respect to wash the car, when I asked them why are there dirt stains on the seats in the back, the guy told me, thats lint… yeah sure, and I’m colorblind! Please don’t ever do any business at this place, they are all incompetent, illiterate and beyond any basic customer service skills… I could go on here, but take my word for it… this place SUCKS!!! the Manager is one her cell phone and goes outside to smoke and chat… what exactly am I paying for here ??? I’ll go National or Hertz or anyone but this LOCATION… ITS A TOTAL disaster here… if you wanna stand in a line and receive a 24 questionnaire upon arrival be my guest, go here!!!

I wish zero stars were an option. Reserved a car for a noon pickup the day prior and here it is 1:30 and still nothing. Waited in line for over an hour even though only two couples were ahead of us. Had the audacity to tell me that if I was on time, cars would be ready. Sorry but your line took forever for no discernible reason. Great way to spend my honeymoon… do NOT rent from these guys if you need to be anywhere fast.

I needed to leave Las Vegas earlier than the rest of my group so I reserved a car at Enterprise in the Westin. I also reserved an 11 a.m. pickup at Harrah’s hotel. I called at 9 a.m. and again at 10:30 a.m. just to make sure that everything was on track for my pickup and that I was waiting in the right place. They confirmed that they saw my reservation. 11:00, then 11:30 rolled around, and still no Enterprise car to pick me up. I called Enterprise and they literally said «we can’t get a hold of the driver we have no idea where he is.» I was dumbfounded. They told me to take a cab and they’d reimburse me. So after then standing in the 30-​minute-​long cab line, I finally got to Enterprise and stood in yet another 30 minute-​long line. It is now 12:30, an hour and a half after I was supposed to be picked up. Their computers had «gone down» and so they had to process everyone by hand which took forever. I finally got up to my turn and they had no record of my reservation, even though I had called at 10:30 and they had seen my reservation right there. I was so upset. Better yet, they asked ME how much my reservation had said the total amount of $$ it would be. I would be giving Enterprise 1 star if it wasn’t for Macon, an awesome employee who felt sorry for me and helped me out as best as she could. She reimbursed me for the cab, and she gave me 10% off my total for all the trouble. She also gave me a free upgraded car. Can’t guarantee that I’ll get Macon again so I will definitely NOT be taking the chance and returning here again. Avoid all the trouble and stress and rent from somewhere else — or arrange your own ride to Enterprise.

Do not use this location, or Enterprise in general. I rented a one-​way rental from SLC to Las Vegas and dropped the car off here to find out that there were «bolts» missing from the front bumper and no visible damage to the car — so how could this be my fault? I was told by the employee that when renting one-​way, Enterprise locations will send their damaged vehicles so that the other location has to cover the costs to fix the vehicle. The manager acknowledged that the missing bolts were a known defect on the Hyuandai that I rented and they fix them all the time so I was not being held responsible. Fast forward 2 weeks later and I receive a letter in the mail stating they are pursuing damages because «their guy» found other parts missing from the vehicle. Really? Why would I get under my rental car and remove parts?! This is clearly a situation of terrible/​shady business practices and they are trying to pin the repair costs on their customers. Again, do not rent from this company!

Easy to find. Its inside Westin hotel and casino. Got an upgrade for free on a tuesday. Nick was courteous and we were in and out in 5 mins. When we returned the car $ 10 was waived because they did not have anyone to drop us off. Easy transaction. No fuss.

Reserved a car, but when I got there, they had none available!!! Employees were rude and spoke poorly of customers in the open! Great way to do business!