Eric James – State Farm Insurance Agent

When I signed up for insurance with Ivan, he seemed very young and unprofessional, that was uncomfortable for me especially when it comes to important things like insurances. He tried to make the car/​home payments on the same day but I said so I am paying extra days for nothing? he said yeah we can do that and kind of smirked about it. So of course I made it different days money ain’t easy and that was very weird. Other than that he also made some similar odd comments that I don’t recall since it’s been awhile.
After year 1 I didn’t get the new insurance card in the mail, I actually found out 2,3 months later so I was carrying expired policy. And they didn’t mail me the new card for 2,3 months (until I saw my expired card in my wallet). I went online and requested the new card, after 5 business days I still didn’t get it and also got a voice mail from a lady asking if I got the card. So I ask for the card again and got it like 7 business days later. 7.
Tried to email and ask question on the statefarm site but they didn’t’ know who I am, I logged on I would think it will have my info when emailing (not secure message) but I guess not and it’s the website’s crappy design.(but they can look me up using the email)
Emailed Eric James to see how do I cancel the policies, he said just tell him over the email. 5 Days later I still got charged, called and Eric wasn’t there, Vanessa answered and said if I want to cancel I HAVE to do it by phone, and they need a date. In the email with Eric I said cancel it until end of this billing cycle since I already paid, just don’t renew it he said fine. But on the phone it’s a total different story I have to cancel by phone and they need an exact date. You see how much difficulties and headache that I had with them? and I never filed a claim, can’t believe how difficult it would be to file a claim so I switched insurance of course.
Tried to look up a complaint line on statefarm site but can’t find it, did a comment/​suggestion thing for all of above. wonder if they even read it anyways if I can rate 0 star I would, definitely won’t recommend them.
update: Nov 9^th I emailed Eric to cancel and not renew my policies and he acknowledged in email. Nov 17^th I still got charged for a new month, next day I called Vanessa for a refund and still didn’t get it as of today Dec 3^rd. Also another policy was charged for a new month on Dec 1^st. It’s just problems after problems.

I recently relocated to Las Vegas from California and needed a quote for my homeowners as well as car insurance policies. Eric provided me not only a competitive quote, but also outstanding service. I am big on responsiveness and Eric’s team surpassed my expectations. I highly recommend his services for your insurance/​financial planning needs.

I bought my Las Vegas house and needed homeowners insurance for it, since my other properties and vehicles are registered in Kentucky with State Farm, I looked up a good rated State Farm agent in Las Vegas to work with. I got everything set up over the phone– no hassle, no worries. His office makes my life easier and he will get all of our business for properties and vehicles we own in Las Vegas from now on.

Changed my insurance over to State Farm. Eric James was so helpful and prices were awesome! :)

Everyone in the office is awesome, I mostly talk to Anthony or Eric they always help me !! I’m glad I chose state farm for my car & home insurance !! Eric is awesome & I highly recommend everyone to have him as your agent !! Your definitely in good hands they all treat you like family !!

I have been with Eric James for many years. The office personnel is the main reason why I have and will be loyal to him and State Farm Insurance Company. They take care of all of my personal and business insurance needs with urgency, even when I make last minutes changes to policies. Luz has been my go to person. She is on top of it and I truly appreciate all the work she does for me. You could not ask for a better group of people and company to work with.

Eric and his team rock! Eric carefully made sure I could get all the discounts possible for my home and car. I was never presented with an up-​sell and everyone knew what they were doing. I was in and out in a single visit and left with everything I needed insured taken care of and at a lower rate than I was paying prior. Two thumbs way up for this business.

These guys are awesome! No pressure to buy anything, and they take their time explaining everything I had questions about. Got car and life insurance in the past here, now choosing them for my renters insurance! This branch is the best!!!

First off, I’ve been with this agency for a few years and every time i’ve need help they have always done right by me. I’m currently looking to add an additional vehicle to my policy so I contacted the agency and was help out by Luz Tolentino. Every question i had for her she had a response almost instantly, her extensive knowledge and great personality will definitely have me referring people to her and keep me around for a while.

Needed some insurance for the purchase of a second home. Anthony in this office did a great job getting me a quote and putting the package together when we closed. Timely response and good service. Only 4 stars because I don’t want them to get too cocky. :) Highly recommended!