Essential Women’s Health Associates

Honestly I would say that this office is a total mess and utter chaos. Nobody has any idea what’s going on and their communication to patients and in staff is the worst I’ve ever scene. If it’s this bad on the surface, I can only imagine what goes on behind closed doors. 1 star is being gracious here!

So I went here back in March of this year and I had a fantastic experience. I had Dr. Herpolsheimer and he was extremely nice and knowledgeable. I would recommend anyone to go here to see him. However, the issue I am having and why I am giving it only 2 stars is because their billing department are idiots. I have received a bill five times now, each time billing tricare. I have told them the other four times they are billing the wrong insurance company. It is supposed to be TriWest, which is what veterans using the VA use, not tricare. I am so tired of them not listening to me even after I give them the correct name and address to who they are supposed to be billing. If they can ever fix this issue, I will move them up to five stars.

I have been going here for the past 5 yrs. The office staff is very friendly, especially the front desk girl. I have met most the Drs, but Samantha Schoenhaus is my favorite. She’s very sweet, listens and makes me feel very comfortable. I am 36wks pregnant currently. Since there is a group of doctors, there is a chance of having any of them deliver your baby. They are all very professional and likable but Dr Schoenhaus stands out. She’s awesome and has a way of making you feel really comfortable.

After I deliver my baby I will NEVER come back here again! I was looking for a dr that would take me at 3 months pregnant and they were the winners. I should have checked Unilocal to see the reviews because this place is awful!
I was a cash pay patient at first, so the first appointment was supposed to be $ 260 ultra sound included to confirm my pregnancy. The lady up front saw I used to be covered by culinary and it said I was still covered. I had told her I’m not covered because that was my moms insurance and I got terminated due to turning 26. She still tried to charge them anyways and next visit to their surprise I wasn’t covered. DUH!
My ob contract changed like 3 times. First time was fine because I went from a cash paying patient to being covered by insurance. Then my ob contract changed again because they calculated wrong. Then they changed it again when I was like 7 ½ months because they realized I had already had a c section so the amount dropped.
Every time I went into an appointment prior to paying my ob contract, I was told I owed money even though I had paid for that month, and when I told the lady up front I’ve already paid she would say oh okay I see it.
What really pisses me off is I go into my last appointment confident that I am paid up for my ob contract, surprise, I’m told I owe them MORE money! So now I have to figure out where the hell they think I owe them. I was going to ask for paperwork on the info of my c section since I wasn’t going to see them until the day of and I totally forgot because I was so mad about supposedly owing them more money! And on top of that I asked the dr how big she thought the baby was going to be, and her response was well he’s not gonna be that big. Well duh I figured that I was looking for more of a pound estimation.
Save yourself the headache, staff is incompetent, Drs don’t take time with you just rush you in an out, and it’s all about money with them.

I was forced to pay a copay of $ 120 up front when I kept telling the clerk I had an HRA credit of over $ 900 available so just bill Anthem or call to confirm because it will be taken care of. However, she acted dumb and would not check or anything. I shouldn’t have paid, but she was so demanding and insistent that I had to pay it. Then I had to dispute it with Anthem and their billing office myself for them to say oh yeah you do have $ 120 credit we received a check right after your appointment from Anthem. Then it took them months for my refund check to come in the mail smh, but it took seconds for you to run my debit card.

This is my 2^nd time going to this location my first experience wasnt that great because of the staff now I Absolutely hate this location because the staff are still very unfriendly and they had canceled my appointment that I made a month ago due to they «couldn’t contact» me first of when I made the appointment the lady that I spoke to said that «I’m confirming you appointment on May 1^st @ 11p to Arby location» and of course I said yes and she never asked if I have a new number to contact if there was any changes and I automatically had thought they have the ID caller number anyway that she should have a record of, hell no! I will never make the same mistake again I gave them a second chance to make it better but some things in life do not deserve a second chance. Total fail in my part :(. Of to finding a new and better OBGYN and staff. Thank you but no thank you for your service

If you are having a baby they are good. I had a wonderful experience with them. I even had a doula and all the doctors were fine with that decision (not that I really gave them a choice). But if you are looking for a doctor for anything more than just an annual exam go somewhere else. Right now I am trying to coordinate BRCA testing and no one has taken any time to help me find a place to get this done. They just hand me pamphlets, to a place that is not in my insurance network, and send me on my way.

Going to the OBGYN is so uncomfortable. I absolutely hate it! Essential Women’s slightly eases the hatred. Both locations are clean with an inviting, friendly staff.
I’ve been seeing Dr. Schoenhaus for about 4 years at this practice and her previous practice. She’s fantastic — very informative, supportive, patient. I’m completely pleased, and honestly can’t imagine seeing anyone else.
The only thing I dislike about the practice is that it’s a little difficult to get an appointment, and they don’t have a waiting list.

Arrogant doctors, very poorly trained staff. Sandy at the appointment line is absolutely rude and always mad. I don’t know what problems she may always have, but her job taking calls and talking to patients is absolutely wrong for that business. I switched Drs just because I had enough with that lady.

If you plan to use a doula or have any sort of birth plan this is not the practice for you.
I actually can respect the fact that is their policy, I read it in the initial paperwork when I signed on with them.
After a couple months of not feeling totally at ease with the experience of childbirth I elected to go to a birthing center for classes and then found a doula which finally gave me the one on one attention I craved. While I was still planning to deliver in a hospital and continue my care with Essential Women’s health, I knew I needed to be in communication with the doctors to see if we were all aligned with the direction I wanted to go with my childbirth (Natural and Unmedicated as long as myself and the baby are healthy.)
When I spoke to Dr. Schoenhaus (around 29weeks) she assured me that as long as the Doula worked with the team and didn’t interfere with care, it would be fine. I felt reassured with my plan, but given the odds of having Dr. Schoenhaus was 1 in 8 I knew I had to keep asking other doctors.
My next visit was with Dr. Herpolsheimer (31 weeks) who expressed the same message as Dr. Schoenhaus and assured me that as long as everything and everyone was healthy, he would support my plan, also as long as the doula didn’t interfere with care. He even asked me to have my birth plan prepared so we could discuss. Now that I had heard some positive affirmation I was starting to feel much more confident about continuing with the practice and actually getting excited for the day of delivery.
At 32 weeks however I met with Dr. Pack. When I mentioned the Doula, immediately I was met with resistance. The interaction was fine, while I don’t agree with Dr. Packs opinions on Doulas, I can respect his opinion, however I do not think anyones method of care should be forced on any patient. My experience with the other doctors in the practice left me feeling like we would work together during the day of delivery, unfortunately with Dr. Pack all that I was left with was concern that if he was my doctor come delivery day it would be his way or the highway.
The fear that had subsided with my education of childbirth and the support I now felt with my Doula was now back. So as I left I thanked Dr. Pack for my care thus far, but let him know I would be switching practices.
What is concerning about all of this, is not Dr. Pack and me disagreeing on my method of care the day of, but rather that the other 2 doctors I saw assured me everyone in the practice felt as they did which is clearly not the case.
I don’t write this to complain, I write this in the hopes that other soon to be mommys will be better informed of this practices specific beliefs and can make an educated decision on where they receive their care and how they want their delivery to go.

Easy to find, office was nice. Everyone was so cool and friendly and most importantly on time! I was in and out in about a half hour

I have been seeing Dr. Samantha Schoenhaus for a few years now and she is the Best OBgyn Dr I have ever been to. She recently referred me to Dr. Pack as I was having some medical complications that she was not specialized in. I must say both these Doctors work together in sync and their knowledge put together is impeccable! In addition, Malvina the scheduler was so nice and accommodating. I wanted to also recognize her because most medical care staff do not care, not like she did. Also a last shout out to Dr. Pack for taking such good care of me and being so thorough for the surgery I just had, simply the best!

I saw Dr. Samantha Schoenhaus and I am very pleased. She asked many questions and was very thorough. She really seemed to care about everything I was saying. The office staff was very pleasant as well. The wait time was no more than 15 minutes. In my experience It was 5 stars.

This place has extremely poor service.
Neither my wife nor I can hear on the phone, and we require either text messages or email to communicate. In person communication is not a problem, it’s just the phone. In 2015, this place doesn’t have that capability.
Moreover, the secretary at the checkout area goes out of her way to speak in whispers in person. She’s very difficult for either of us to understand, and she can’t be bothered to write anything down. She has a condescending and angry attitude when we ask her to repeat herself, or write down what she’s saying.
The secretary called us repeatedly, and each time, I informed her that we could not hear her, and to please send a text message or email. When we said that, we did hear one word, «Okay.» No text or email ever came.
We then received a letter saying we need to come talk to a nurse in person. We did that. It seemed urgent. They then informed us that were being dismissed for not communicating with them, less than a month before my wife is due to give birth. They said they’ve been trying to contact us repeatedly, but each time this secretary is too lazy to text or use email, and she instead lied and said we asked her to «stop bothering us.»
They have no accommodation for disabled individuals with hearing difficulties. Some of the staff members are very rude and condescending, especially the woman at the checkout desk, and the doctors barely spend any time on you at all. They also send you to lots of different offices scattered all over the place because they can’t do certain things that are standard with most quality medical offices.
No thanks. This has been a bad experience over all. I wish I read the Unilocal ratings before coming here, because they’re awful.

Wow. As I sit here and read all these negative reviews I’m blown away. I have been with this OBGYN office for 10 months now and I am 38 weeks pregnant. I have seen every doctor at this clinic and I have no complaints about any of them. Out of all 6, my favorite 2 are Dr. Arthur Herpolsheimer and Dr. Jacob Skinner. But like I said, every doctor is fantastic. The staff is so nice. I just don’t understand all of the negative backlash that they are getting. I’ve never worked here and no one recommended this office to me, just went off of who was covered my my insurance. Any who, if you’re looking for wonderful all around staff and caring doctors who do not mind questions asked, come here. You will be pleased.

Horrible experience nearly every time I had to go here during my pregnancy. I was left with no choice but to switch drs/​ofcs in my last few weeks of being pregnant. If you come into contact with Dr Miller’s scheduling nurse, Claudia, beware! She is so rude and was the final straw in deciding to leave this office. She should not be allowed to interact with patients. Even though you have a set Dr you have to see a different Dr every time you go in. Most of the Dr’s are condescending and come across offended that you ask questions. Dr Miller rarely made eye contact with me, which is unacceptable from a Dr that will eventually be performing a surgery on me. It felt like a cattle call when you get in there. They want you in and out as quickly as possible. They are irritated when you ask questions. If you are looking for a caring Dr this is not the place to go

This is a very short version of my son & my story.
Let me start off by saying I was 36 weeks pregnant.
May 13^th 10am: My husband and I had an appointment to get an ultra sound just to see how big our son was. After the ultra sound we were scheduled at 11am to meet with
Dr. Pack for my weekly check and so we could get the results of the ultra sound. When we arrived at the office at 9:45am we were greeted by Dr. Pack’s nurse, she stated that because Dr. Pack had no patients at the moment they were going to bring me back before my ultra sound so they could get me in. I said that was fine but the whole point of having the appointment schedule for after the ultra sound was to be able to go over the ultra sound results. She said she couldn’t guarantee that he would be able to see me after the ultra sound even though my appointment was schedule for after the ultra sound.
While she was taking my vitals she had asked if I was experiencing anything new I wanted to discuss with the doctor.
I had stated that the last couple of days I had noticed that I wasn’t feeling my son Lennon move around as much. She responded with ok and continued typing in her laptop. Once we were moved into a room Dr. Pack came in within minutes. As soon as he came in he asked how I was doing? I stated the same thing to him that I had been noticing that Lennon wasn’t moving as much as normal. (Lennon had been a huge mover through out my pregnancy up until then)
Dr. Pack proceeded to listen to his heartbeat for a quick 10 seconds and said he sounds good. Then said, «Well that’s normal, he’s probably just moving into your birth canal.» And that was that, didn’t ask any further questions about our concern.
After the first meeting with him we were greeted by the ultra sound technician. While walking us back to her room she asked how we were doing and how the baby was? I had stated that I was doing pretty good that I was tired from having such a busy weekend and I shared with her the same concern that I hadn’t been feeling Lennon move around as much. Her reply to this was that «He’s probably just tired from your busy weekend.»
During the ultra sound I asked if Lennon and everything looked ok? She said yes everything looked good and said my placenta-​looked good. After the ultra sound she said let me get you put in a room so you can meet with Dr. Pack again. While walking to a room Dr. Pack saw us in the hallway and stopped to look at the ultra sound report in the hallway. He glanced at it and said «everything looks normal we will see you next week for your next appointment.»
My husband and I thought all right well everything must be all right then, they would know they are the professionals.
Later that day I was in full blown labor. Went to St Rose San Martin and had to have an emergency c section due to my son not being responsive. Our son had lost a lot of blood and was severely anemic. He had to have 3 blood transfusions. Stayed in the NICU for two weeks. Turned out my son had been losing blood inside of me and I was stealing his blood. I had a hole in my umbilical cord, my placenta was huge and I had a lot of extra fluid. Not only was I lucky to be alive but my son as well.
We had found out that Lennon had been bleeding out inside of me. I was basically stealing his blood that he was losing. After doing pathology on my stuff turns out I had a hole in my umbilical cord, my placenta was huge and I had a lot of fluid. So we were beyond lucky that Lennon is in our lives, because of how much blood he had lost he could’ve died. We were told that Lennon had possibly been losing blood for at least a week with how anemic he was.
My husband and I were very upset with Dr. Pack’s decision to not do a stress test in office or to send us to the hospital just to yield on the side of caution. I could’ve not only lost my life BUT also my sons life. The horrible thing is I had never been pregnant so I was unsure what was right or wrong feeling. Now my biggest tip is if you ever question anything during your pregnancy GO TO THE HOSPITAL.
I would never recommend Dr. Pack as a doctor. He made a horrible decision that day. A decision not to be cautious and take what we were telling him seriously. Today I am happy to say our son is wonderful. He’s a month old, has no issues from how he came into the world and is just the biggest blessing ever. I hope this review helps whom ever reads our story.

NEVER coming here again! I saw dr. H, he is extremely arrogant and unhelpful. He made me feel like my questions were stupid and a waste of his time. I waited an hour to see him and he spent 5 minutes with me and then rushed out the door.

I have been coming here for regular visits as well as for pregnancy. I have had at least one visit with each doctor here.
Let me start by saying, if you are looking for a doctors office that you can call with questions, this is not the place for you. This isn’t a small practice with one or two doctors. I have had a couple times where I wasn’t sure if I could take a medicine or just had a general question and I was told to ask my doctor at my next visit. While the office staff is not rude, this isn’t very helpful when you have a cold that will probably be gone by the time your next visit comes around.
The doctors and the Quest Diagnostics staff that are here are all very nice. If you come in for a pap smear or a standard pregnancy visit they will be in and out within a couple minutes. If you have questions though, they will take the time to answer and discuss them. Being a first time mom with a history of miscarriages I was full of questions. My first couple of pregnancy visits were with Dr. Schoenhaus. She stayed and listened to all of my concerns and then asked if I would like a referral to a high risk doctor. At my next visit she went over my chart and had written notes about all of my previous questions and made sure I had gotten any answers I needed.
It is wonderful to have the Quest Diagnostic staff and an ultrasound tech on site because I do not have to go to a different location for blood work and ultrasounds. The only problem I’ve had with the blood work is that they only call and inform you of bad results. When I had my Gestational Diabetes test they never called me with the results. They have always called me with results if action had to be taken (i.e. a positive pregnancy test or a positive test for a genetic disorder), but sometimes you just want to know the results for sure instead of assuming or guessing until your next visit.
Overall I would recommend Essential Women’s to most people I know, but as I said in the beginning this isn’t a small practice. If your looking for a place where everyone in the office remembers your name you should consider a smaller practice.

Awful. The doctors don’t care about the patients. It’s one of the places where they try to do whatever they can to run up the bill. Just got a call to come back in for test work, but after the extra nightmare they added to my miscarriage, I went out of town to a doctor I trust, who told me more blood tests are unnecessary. Not to mention the woman who takes the blood is awful and doesn’t know the difference between blood pressure and blood sugar. WOW.
The waiting room is constantly packed, so wait time is over an hour. Sat in an exam room for another hour on a Monday and had plenty of time to get to know a blood stained pillow in the room, which was still there that Thursday. DIRTY!
Dr H gave me a surprise Pap smear when I went in for an ultrasound. Like didn’t tell me til I jerked off the bed and said wtf are you doing!!? Wriggled impatiently as I asked questions about pregnancy.
After the miscarriage I saw dr miller, who can’t read an ultrasound monitor. When she misdiagnosed a cervical pregnancy (for which she was going to prescribe a low dose of chemotherapy treatment) I blew up at her and she told me «life is not black and white» which is funny because the monitor is in black and white and should be simple for a physician to read. Another doctor, Dr Turner then did a pelvic exam because of my melt down, realized their diagnosis was wrong, pulled the tissue out with forceps, then told me to LEAVE AND COME BACK for another ultrasound so they could charge me again. I insisted on having one then and will never return to this disgusting nightmare of a practice, even though they are calling me about bloodwork.