European Motor Cars

European Motor Cars did great with my car. We are from out of town and they made sure we were kept informed and updated throughout the entire process. Their customer service was great and we trusted to leave our car in their hands. Everything went smoothly even though we had to arrange all of the work from out of state.

Had to revisit a repair issue that was not fully finished. The entire Staff, including the owners, were all very professional and customer service oriented. AS USUAL!!! The Best in Las Vegas for consistent auto repair satisfaction! We have been a customer with 2 vehicles over 9 years. They want to get it right!

My 2003 VW Jetta died on the freeway and I had it towed to this garage. My experience was mixed:
Eric and the other folks there were VERY nice and offered to drop me off wherever I needed to go. They did drive me to my motel when it turned out they needed to keep the car overnight.
The car needed a new fuel pump and they installed a refurbished one to save me money. They also washed and vacuumed the car as part of the repair.
However, I was waiting for 26 hours, and a good bit of the time, they did not know what the issue was and did not communicate.
I did get the impression that they were sincerely concerned about fixing my car so that I did not get stuck in the desert, and the car ran perfectly all around California and back to Seattle.
So overall, I had a good experience and they did good work.

Recommended almost $ 2000 in unnecessary repairs. Took my 2007 BMW 335i to a more honest mechanic and he showed me what they thought warranted such a large repair bill. Six months after spending less than ¹⁄₁₀ of what they wanted to fix the same issue, my car is running perfectly. Should you trust them? No.

Does anyone know a lawyer who works pro bono publico?
Took my 3 series BMW to European Motor Cars (EMC) after it would not start.
$ 350 later they told me they replaced the battery.
$ 350 TO REPLACE A BATTERY? ARE YOU F-​ING KIDDING ME?
Of course they tried to claim the $ 130 worth of labor was to do a complete check of my car to «make sure they got the real problem». The check discovered another $ 1000 worth of things I should «fix soon».
One and a half days later (that’s 36 hours later), my wouldn’t start again. So much for the extra effort to «make sure they got the real problem». Of course this was Saturday morning, and European Motor Cars is NOT open on Saturday or Sunday. JUST GREAT!
So after an entire weekend with no car, I had it brought in again on Monday to find out what was wrong NOW. After an entire day waiting to hear from them, I finally got the call only barely before they closed for the evening.
Diagnosis — now my alternator doesn’t work. $ 800 more. WTF
So there was nothing wrong with my battery after all. An internet search will find that a battery can be bought for $ 99, and an alternator for $ 175.
They refused to accept their COMPLETE FAILURE, and to top it off, they couldn’t find my original battery (which was 4 years old BTW), so I have no way to prove my case against their TOTAL INCOMPETENCE. To top off their absolute insult to me, they left the brand new battery completely drained from their tests, I had to get a jump to get home.
They do not care one little bit about your problems. They do not care one little bit if you don’t like their brand of CONSUMER FRAUD. They do not care one bit that they are stealing from people by COMPLETELY FAILING TO DO THEIR JOB!
This is not my first problem with these people. I took my car here 4 times (after I bought the car from them), because the drivers seat would literally smoke when you moved it. 4 TIMES THEY TOLD ME THERE WAS NOTHING WRONG WITH THE SEAT. A FEW MONTHS LATER THE SEAT WAS BROKE!
They have completely failed in everything but changing the oil — no kidding!
I wish I could say that I knew where else to take your car in this town, but to be honest, I don’t think there is such a thing as a competent mechanic in all of Las Vegas — certainly not the jokers at EMC.

I brought my BMW 2010 X5 35D in for a loud noise under the hood. It turned out to be a warped exhaust manifold and broken studs stuck in the engine block which required the entire engine to be taken out. This was a huge job and I know from past experience at dealerships that when they pull an engine out they typically break plastic connectors, forget to plug things in, etc… but when European Motor Cars did the job everything was put back in place with nothing broken. I didn’t have the filtering of a «service writer» like I do at the dealership and you can never talk to the guy working on your car. I find that business model very frustrating.
I was able to talk directly to the mechanic and he was friendly and very knowledgeable and explained everything to me. The prices where very reasonable and I felt I could trust them without a doubt.
Now my SUV is back up and running, and I am thoroughly satisfied. I highly recommend this company. The next time I need service for my car I will be returning!

Called and spoke with a Lady who said she would call me back with a quote for my fuel pump. Never heard from her. Business must be booming.

Had problem with my supercharger, so I took to European Motor Cars which had installed it originally. Actually got the same mechanic who installed it, I’m thinking that’s great. Got car repaired and it cost over $ 900.
Around 300 miles later, the supercharger seized and had to have the car towed from Barstow to Vegas. I suppose it could have been a coincidence that it blew up that soon, but I went to speak with them. Spoke to the owner (Dan Dumphy) and he said he would try to work out a deal with the manufacturer and would reinstall the part for free (I’m thinking that seems fair). Many unreturned calls and two months later I finally get a call from Shalina who tells me it’s going to cost $ 2900 for parts and $ 400 to install them and that she was giving me a deal…
Finally had my car towed back to my house and it was filthy, thanks EMC.

I’ve been taking my 2003 bmw 325xi to EMC since I purchased the car, i appreciate their excellent service keeping my car running like new. Their prices are very fair and they have advised me when I don’t need more maintenance than nessasary. Services techs are extremely friendly, easy to talk to and very knowledgable. I would not choose another shop to trust my car with after visiting them. Thank you EMC

I have been using European Motor Cars for the past 16 years. I had them maintain my 750I originally. They have made dealing with the warranty company easy as they made contact for me and dealt with them. Since then they are the only place I take all of my cars for service and repairs. I love the fact that every time I take my car’s in for service and they always keep me updated on the condition of my car for things like brakes, tires, belts ect. which lets me catch those before they become a problem. The service writers are friendly and helpful. Great waiting area with WiFi and work desk. I highly recommend this garage.

I wish I could give this place 0 stars. I came to this place because my warranty was affiliated with them. I was told my water pump was leaking and my timing belt had to be replaced and my car was making a squealing noise. My warranty company told me everything would be covered with a $ 100 deductible which I was happy about. After dropping my car off I get a call from EMC 2 hours later saying my warranty was only covering $ 5 – 600 and I had to pay $ 720 out of my pocket to get everything replaced. So after going back and forth with this place and my warranty company Eric from EMC told me they were going to cover $ 75 more and my total will be $ 682. How did it go from 720 to 682!!! 75 off 720 should be 645. Go back to school buddy. So I ended up paying it because I needed a car to go to work. I pick it up the next day and as I start driving to work it makes the same squealing noise. Did they even replace the timing belt at all? Then I try to open my hood and the hood cable is broken. As I try to open my hood I see dents ALL over my hood and a BIG LINE. I bring it back the next morning and he tells me that’s how my hood was when I brought it in. BS! I just bought the car from the dealership 3 months ago! My car WAS in perfect condition! He tells me to go have a seat while they check my car again but I really don’t trust them so I go outside and watch them. I see his mechanic lift my car, uses a long stick and sticks it under the motor to push the hood open from under the car. THAT’S WHERE THE BIG LINE ON MY HOOD CAME FROM. Stupid idiots, I end up paying another $ 240 to fix the squealing noise. So now I have to deal with a messed up hood until I get it fixed somehow. another $ 500 out of my pocket. DON’T TAKE YOUR CAR HERE. I’ve never met a company like this before. Don’t even take it here for an oil change, they probably don’t even change your oil filter. who knows. I hope you guys go out of business soon. The owner should hire somebody that smiles more than Eric. Karma will get you guys

I moved to Vegas about 2 ½ years ago. Needed a place to take care of my Jaguar XK8 convertible.
Went to Gaudin, which did an okay job.
Heard about EMC (European Motor Cars) as THE place for foreign car care. Did a little research and decided to try them next time I needed something done.
EMC was helpful with info even before I tried them (while I was doing my research).
They were TERRIFIC!
Great, personal attention.
Priced better than Gaudin AND they really did a great job.
I’ve taken my car there and referred others to EMC ever since.
They are honest (even when it means that they make less money than if they didn’t give all the facts), reliable and dedicated. Everyone there is really friendly and they are more than fair. In fact, one time shortly after they replaced an item that had worn out, my car broke down on a long trip. It turned out the new part was defective. Not their fault, obviously (the part itself was bad, not their work). Nonetheless, they not only immediately found me a shop (in the middle of nowhere, which is where I was in Arizona when the car broke down!!) that could take care of the situation where I was, but they took care of the cost of towing and every other cost associated with the situation, including a rental car so I could get to where I needed to be on time (I was on my way to my son’s wedding). Way, way, way above and beyond the call of duty, if you know what I mean.
It’s a family-​owned operation and they really take care of you, everyone from the owner to the technicians.
Thanks, Eric, Shelena, Nick and everyone else at EMC!
Highly, HIGHLY recommend!

I have a 2000 528i that was given to me by my mother. She has been taking it here for years. I have taken it back there for oil changes since I have owned the car for the last two year. I guess they are hard up for money now and are willing to make shit up so you have to spend money that you don’t need too. I brought it in in the beginning of the year for an oil change. The woman in the front office gave me a list of things that need to be done to my car. She made it sound urgent to get this done. I told her when I get the money I’ll bring it in. Well several months later I got some of the repairs done on her list by others. Went back again for an oil change and now never mind the oil leak (they claim I have so bad), I seem to have to change the seal in the shifter. They gave me pictures and made it look official. The way the woman at the front desk was pushing and pressuring me to get at least the shifter seal fixed now, so at least they can get some money for me before they release the car to me. I had to beg her to please finish so I can get back to work. She wanted me to commit in getting the seal replaced. Well I decided to go somewhere else. Will come to find out THEY ARE LAIRS AND ALL THEY WANT IS YOUR MONEY… Found out I don’t need a shifter seal change and the oil leak isn’t as bad as they claim. I will never bring my car there again and will comment on every site I can. What has happen to customer service???

I scheduled an appointment for the first oil change on my new Mercedes and showed up on time. I was told it would take about an hour. They offered to drop me off at the local mall and said they would call me on their way to pick me up. (About a mile away) I called THEM back 2 ½ hours later, and was told it would be ready soon. After another hour, I called again and went back to the shop. 4 hours for an oil change and no apologies from them.
Then, on my way home after being forced to miss work, the car begins to spew smoke everywhere. So, I pull over and discover they forgot to put the oil cap back on. Oil was everywhere in the engine compartment and running down the wheels in big puddles. I checked the oil stick… NO OIL! And the gasket was blown! I‘m pissed.
I called them and they sent the tech who failed to put the cap back on… and he admitted he slipped up. DON‘T EVER GO THERE !

I have been a patron of European Motor Cars for 6 years and they have ALWAYS been great. I have a BMW and bought an extended warranty. I didn’t want to pay the dealership and was reluctant to go elsewhere. This place was recommended to me by an employee of BMW. I haven’t been anywhere since. This is the only place I trust the diagnosis and trust the work. They specialize in BMW so everything is the same as the dealership except the price. I have shopped around on prices and this place is less if not the same as other shops that specialize in German cars. If you are a repeat customer they do have mailers with incentives to continue your business. That’s always a plus, saving money. The owner is nice and always there. They usually have 1 to 3 luxury cars for sale there too.

I have been going to EMC for service of my 2005 BMW 330 for almost 2 years. The staff is knowledgeable, fair and friendly. They explain everything! And if you’re on a budget they break down maintenance jobs so it’s really doable. When I compared EMC with other shops they are significantly cheaper. Sheila the owner is hella impressive. It’s in Chinatown, but they have a really great shuttle guy that takes you anywhere (I’m in Green Valley) or you can grab a meal down there while you wait. Comfy sectional sofa, free wifi, donuts and coffee while you wait. I’ve never left there feeling anything less than impressed with the quality of the service and the people.

I took my Jaguar there two years ago, but the review I left didn’t get though tho which is really unfair for other people.
My car was giving me a Check Engine Light and would have serious problems in the cold mornings. There was a vacuum leak somewhere so the car would get too much air in the engine.
I took the car to EMC, they charged me $ 80 and could find any leak, so they suggested a fuel injector test which was another $ 70, and again nothing. I paid them $ 150 for no results and took the car.
I was sure I had a vacuum leak so I took it to another shop which showed me the vacuum leak in 20 minutes with a smoke test (they blow smoke in the engine and it comes out of wherever you have a leak from).
Infuriated I took the car back to them, and telling them that they didn’t diagnosed it right, where the owner, «Don» I believe, was kinda joking and laughing at me for not knowing what I’m talking about, and my inexperience (I was around 23 at the time). He said he’s son did the test on it, and there’s impossible for it to have a vacuum leak. I told them to do a test in front of me, and he agreed, but with a grin on his face waiting to prove me wrong.
When the smoke started to come out of my engine, his grin disappeared from his face, as did he.
When I went inside to get my money back, they just returned the $ 80 for initial diagnostic but not the $ 70 for the fuel injector which was their fault initially.
AS of today I drive by this place and can’t believe they couldn’t perform a basic diagnostic that even I would be able to do having the right tools.

I have taken my ride here a few times for service issues, and every time the issues were resolved beyond my satisfaction. The mechanics know their stuff, and the other staff, as well as the owners, are warm and friendly.
To be honest, I am happier with the service and experience here than at any other auto repair establishment, ever.
I will certainly be back. I hope EMC stays in business for a long time.

Normally, I would rate EMC 4-​stars but since this is Vegas and there are no decent BMW repair shops around, they get the bump to the full five!
I first heard about EMC via Unilocal a couple of years ago, but never got around to trying it until my car’s engine went FUBAR on me and one of the vendors at my work suggested them to me after taking his car there for regular service. First off, they are a family run business but are excellent at what they do. They have a convenient location off of I-​15 and Spring Mountain West and they only charged me a half hour of labor to run a diagnostic and find out what is wrong with my car. (Many places charge at least one hour and go up from there).
Fortunately, they were able to find out the problems pretty quick and were even able to complete all the work by the days end. The mechanic showed me the parts that caused my cars engine to go FUBAR on me which was cool since it helped soften the blow of what I was paying for. (It takes the sting out of the cost when you see what is being replaced and why instead of them just fixing it and never showing you)
I believe what they charged me was a fair price and only quoted me a few things that I already knew about that needed some attention in the future. EMC has earned my trust and will now be my go to people when I need service for my car. They also repair every other Euro model and make to such as MBZ, Jag, Porsche etc…

EMC was strongly recommended to me by one of my closest friends, who has lived here in Vegas for three decades and is a die hard «car guy.»
European Motor Cars (EMC) is where I take my BMW for all service. They are in Chinatown, just off of the Strip, and they have master mechanics in BMW, Mercedes, and Jaguar. The shop is owned by Dan and Shelina Dunphy, who are REALLY nice — they explain everything that’s going on with the car, and they let you into the repair bays to explain everything in as much or as little detail as you want (apparently Dan is Canadian and didn’t grow up in the US «lawsuits abound» environment. They keep up on the trainings for their mechanics and as far as I can tell, have the computerized equipment that’s necessary for sophisticated diagnostics on the most recent cars (note: I’m not a technical car guy). Also, they only have the master mechanics working on the cars, not apprentices (like at the dealership).
I used to work on the Strip, and it was easy for me just to drop the car off and then have their free car service drop me off at work and pick me up once the work was completed. They also do a «mini-​detail» of the exterior of the car for free, so sometimes I wait until my car is dirty for them to change my oil. The biggest downside of getting service here is that it’s definitely a bit more expensive than places like Jiffy Lube and other independent shops — but the difference is that I really trust Dan to tell me the «truth» about the car and its condition. To me, it’s worth it to pay a premium in order to have peace of mind that I’m not being ripped off (I’ve heard of some bad stories with places like Jiffy Lube (just check
and search for stories about jiffy lube).
I don’t have any connections to any other independent repair shops in Vegas, so EMC is the place I go. I didn’t bother mentioning the dealer because I always try my best to avoid the dealers — with the increasing number of sales being done the internet forcing margins down in the sales operations, it puts more pressure on profits from the repair operations — and I know dealers always charge an arm and a leg for their service. For me, EMC is cheaper and more trustworthy.
BTW, you don’t need to replace your car’s oil every 3K miles, so save yourself a nickel: