FedEx Ship Center

Worst place ever. I have ordered and paid expedite overnight shipping for military purposes. I have received an email saying its at my door step I went to look and its not there. I called them they told me that they will get back to me in an hour which they did not. I called again they had said its out of their hands now since there was no signature, they transferred me to someone who sounded like he is high out of his mind and told me they guy left for the day at 11am…
WTF kinf of business are they running… ill stick with UPS…

This was my first time ever shipping something back. I walk in not once was told «be right with you» then when I finally do get help she and another worker laughed at me and said you didn’t bring tape? I was surprised because like I said I never once have done this. So her and the other worker laughed more at me and said «she looks so surprised» so rude ! Never coming here again!

I have used federal express for years across the country and will no longer use their services. I will do everything in my power to deter others from using Fedex, since my experience with them here in Las Vegas. Lack of responsibility and accountability are obvious, since not once has a representative from their offices been on Unilocal to deter people from the negative reviews. I’ll be in touch with your office on the daily until changes are made and will be encouraging others to take advantage of UPS.

Soooo rude here
I went in to ship something
FIRST time shipping something out ever.
I told her I would like to ship and she said ok and looked at me didn’t say anything.
I had a shipping label already made she gave me a plastic bag I said what am I suppose to do with this and she said put it in there. put what the box the paper? I just didn’t understand I said I’m a nurse not a shipping person sorry she was looking at me like I was crazy she said its like wrapping a Christmas present like no lady it isn’t. and she laughed then the other slightly less rude lady began to help me. she gave me this big tape and said tape the box in a rude way.
They were NOT busy at all empty .
Don’t go here they should be fired.
Don’t work somewhere your not happy at .
Be happy you have a job.

Not sure who the driver of your truck at 0930 this morning at Las Vegas health club on w flamingo. Definite he to be talkedto about his driving habits and courtesy to others. I deliver for another major company and its drivers like him that makes others drivers hated. Tell him to relax and be safe first to others

Terrible place to come on a Saturday. One worker Ten people in line and one agent in the back and customers waiting to be waited on

they promised to mail a package to me tonight at 6pm never showed up. Now I have to go pick it up. their costumer service hung up on me!
I would never use their services.

Not sure how this place got so many low ratings, since every time I’ve been here, they’ve been great, and that includes pre-​holidays with masses of people who have apparently never sent anything before.
The place is conveniently located, but the first time you go, you’ll have to watch for it, the signage isn’t great and the parking lot is away from the front door. However, it’s also big and clean and open later than most. The people have always been nice and very customer oriented. They don’t give you any crap over getting the FedEx shipping materials (always free). And unlike the USPS, my stuff always gets to where it’s going in a reasonable timeframe (and often for less money these days).

I had a tag left on my door to pick up a package, and got there at 7:03PM. The store closed at 7:00PM. They completely saved my but and opened doors for me, so that I could pick up my package, which was my replacement phone. My other one was dropped in a toilet. Don’t ask me how. I went in last night. They were friendly and made me feel calm when I was freaking out because I wouldn’t have a phone for yet another night! Thank you so much! You guys made my night. The lady that helped me was a slender chocolate beauty. She was fantastic!

Without a doubt the worst post office on Earth. I ordered several articles of clothing off Amazon which were delivered in 2 orders. One contained 4 – 5 of my items, and I was waiting on the last box which contained 2. I work until 10pm so I do not ever order anything that requires a signature because no one is there to sign for it. On Amazon I see 3 attempts to deliver this item with no one home. So confused I called and asked why a signature was needed all these times and the larger order of the same stuff didn’t require one. The first gentleman told me it was a mistake of some sort and it will be dropped off the following day no signature required. Problem Solved… Not
I get a call about 25 minutes later from some dick. He starts complaining to me about my order and how he already tried to deliver it 3 times and no ones there to sign. So I told him you DONT need a signature to drop off a sweater and a pair of pants and he tells me «all international items need a signature «ITS NOT INTERNATIONAL so now my order is still there weeks later at there post office and no one gives me a straight answer on if its still there.

I came to pick up a package at 5:30, got here at 5:28, I was standing waiting while one employee was having a conversation with a customer (very off topic and long) and the other was taking her very sweet time with another customer, it was 5:48 by the time I could even hand my door sticker to someone. Yes 18 minutes I stood there.
I didn’t leave and get in my car till 6:10.
Precious life wasted.
If you can avoid it, don’t come here.

I am into excellent customer service since we do live in a hospitality city and this location is a hit or miss. You need to make sure you’re on the same page as the employee or else your shipment can be badly messed up. On the plus they let me use their scale for when I am about to fly and need to weigh my luggage.

How about 0 Stars?
I came in to pick up a package and of course I didn’t have the tracking number. I received instructions on how to go about getting it. When I arrived at the store and repeated what I was told the clerk told me she couldn’t do it (I work in customer service and «can’t» is not a word you use). She in turn told me to do exactly what she was supposed to be doing. I’m still sitting here wondering how me calling was any different from her calling. I asked to speak with a manager and she avoided doing so by continuing to talk.
If there’s a way to make sure my package goes to a different location next time I’m definitely going to do so. I do not want to come back here.

I’m almost 100% sure my clerk was just smoking pot outside JUST before I arrived to pick up a package that required signature confirmation last Friday night. From the lack of eye contact to him TEXTING while on the job and at the counter to audibly joking around with his buddies in back perhaps this is the fault of arriving mere moments before the store closed, but in reality this is an international company that was holding nearly $ 5,000 worth of my property and countless thousands of other people’s possessions.
Overall clean facilities and thankfully nothing was broken, but not exactly a glowing endorsement for a service I could have just as easily obtained from UPS or the USPS.

FedEx is FedEx so this will be brief. I come here often to mail work related items all over the country and the customer service here is always phenomenal. I have been assisted by at least five different employees and can safely say each of them was pleasant, friendly, and efficient. I’m not certain why many of the other reviews disagree with my point of view on this, but hey, everyone has a bad day every once in awhile.
The only other thing that is review-​worthy to note is the pricing. Since my company is typically responsible for footing the bill, I get off easy. It is however evident that in certain situations it is cheaper just to go the USPS route, so keep that in mind.

Rude, incompetent, horrible customer service and lazy. They also charged me more than double what the FedEx website quoted.

If I could give this location zero stars I would.
This location contained the most incompetent string of FedEx employees I have ever had the unfortunate «luck» to encounter.
It started with tracking the package I was expecting just to see that it was listed as ‘Incorrect Address’. My first thought was how could this be? I had made sure the address was listed correctly when I placed the order and when I received the shipment notification it also had the correct address. When I called the customer service center they told me that the note on the shipment was that my shipping address did not include a building number.
In my complex, we do have unit #‘s and building #‘s. The unit #‘s and building #‘s do not repeat. The building #‘s are used to narrow down which area of the complex you are in but you can still locate a unit without the building #. I have lived in this complex for 3 years and the only time I’ve used the building # is when I have a visitor or I am ordering take-​out food.
This was not the first thing I’ve had shipped to this apartment and this was the first time I’ve had this problem.
Obviously the driver was new and didn’t know the area, too lazy to ask the security guards for directions, ask the renters office for help, or just didn’t feel like doing their work today.
The customer service agent let me know that they could put a note on this shipment so that as soon as the package was returned to the shipment center, I would be notified by text or email and would be able to go pick up the package in person.
I never received the notice. I took a change and went to the FedEx location hoping that my package would have been returned to the shipment center. Turns out that the package had returned to the center 45 mins before I even got there yet, still to this day, no email, phone call or text was ever received as I was promised.
The gentlemen at the counter who was assisting me in retrieving the box took at look at my tracking # and ID and proceeded to the back to look for the box. When he came back out 10 mins later, he said he couldn’t find it because he did not write down the tracking # and needed the information again. Wouldn’t it have been important information to take down the first time around instead of wasting 10 minutes!!! When he finally found it, he scanned the label, I signed to say I received it and as I took possession of the box, he grabbed it out of my hands so he could verify the name on the box again. REALLY!!! That information should have been checked, double checked and tripped checked before even handing me the package and having me sign for it.
I will avoid shipping with FedEX and especially to this location for the rest of my life.

They have all the packing supplies that you need but you do have to pay for it. They have all the forms you need for shipping domestic and international.
The workers are very friendly and professional.
Sometimes there are long lines but they move quick.
Keep in mind that the front door doesn’t face the parking lot so you do have to walk around.

My husband ordered an item online and it arrived broken. The company emailed us a prepaid FedEx label so we could send the item back. I came in to this FexEx location on a Friday afternoon to drop off the item. Since it was all ready to go I didn’t need an assistance, and I am ever so thankful for that.
There was 7 people in line when I walked in, with one 1 employee working. As I dropped my package on the counter I heard her on the phone, trying to get another employee to come out and help her.
She seemed to be doing the best she could but it was clear she was feeling frazzled and it was impacting the service. If you are just dropping something off, like I was, this location may be fine but if you are in a hurry and need to ship something you may want to skip this location, as it seems the management needs to work on scheduling more counter help.

Pricier than the USPS, but this new location is definitely closer to me to send out packages. Customer service was friendly and helpful. I’ve been here twice and they have no long lines or wait time. Both times, the customer service has been excellent. Only four stars for their high prices, but it gets the job done. I will be returning!