Findlay Kia

Seriously I am shocked! I went there to check on the prices of the optima. I have never seen rude people like this. So unfriendly. Not th e place to shop for a car!

Rude rude rude… he did little jabs because I did not want to pay asking price. I had cash in hand and they want to charge 2k over true market value. Little snide comments about how we won’t find another car like this. Because there was one owner you can hike up the price 2k?! We buy vars often and we’ll wow. never have I been treated so rudely. Just because we can’t agree on a price does not mean you can be mean.

I’d have given this place a ZERO star if it was possible. Very shady practice!!! An out of the door deal was agreed but during the Finance process the amount appeared much higher on the (about $ 2,900 higher!) Amount Financed line. I will be buying my Kia somewhere else and will be telling friends and colleagues to avoid this place. I think the casinos are a lot more honest than this place!!!

I suspected that Findlay Kia was charging for services not performed on previous visits. I was correct. I marked my tires discretely before having an oil change and tire rotation. When I got the car back, the TIRES WEREN’T ROTATED. If I can’t trust them on this, I can’t trust them on anything. I will never purchase a car from any of the Findlay dealerships. DO NOT BUY A CAR from them either.

This is not my first rodeo at this dealership. I bought my second car here with a trade in. I’m not the easiest customer to deal with as I know what I want and what amount for my trade in based in the KBB. My sales guy was very patient and took his time. Since the new car is a no hassle price, you can negotiate the trade in for your used car. It took a good 2 hours and lots of back and forth till they gave me the KBB price. The finance guy sold me extended warranty which took quite of negotiation also to get the deal I wanted. My experience has been good so far but I can’t say the same for the service guy today as he’s making me wait for a week to have a part install in the car I got which I’m not very happy. For that I took a star off.

Our sales person George was awesome. We went to only look and get prices and ended up walking out with one. He gave us great personalized service and was even a local guy from Hawaii like us. How cool was that! If I choose to buy another Kia, it’ll definitely be from him. Thanks George «Keoki»!

For the love of all things holy… Never buy a car here, they sell your information to a ridiculous amount of marketing companies. Ever since I purchased a car here in 2011, I have received at least 2 marketing calls, emails, or snail mail correspondences every week. I have filed multiple complaints, but keep getting them. Save yourself the trouble and avoid at all costs.

Good customer Service !

The worst car dealer in the USA. I am contacting the KIA corporation and complaining to them directly. I hope Findlay has to close it’s doors forever.
They take my wife’s car in for trade for a new Forte and then don’t pay it off. They hide in the back for three months until we get calls from the loan company asking for payment. We explain we traded it in and they have no record of it. We call the dealership and they say it is all set and was taken care of. The sales men are ver pushy and very very dishonest. It takes another 2 months to find the old car with the help of the old finance company. We then get a bill from a tow company saying they have the car and we owe $ 4000 for storage because they towed the car from the dealership, but they never had the car he was a friend of the salesman. We soon find out the car is hid at the dealership and the old finance company gets their car back 7 months later.
This dealership is the worse and should be out of businesses. I did 7 tours in the middle east dealing with bad people and should never have been treated this way by my fellow Americans. I guess this is how Findlay supports the troops, they should be ashamed of themselves. Please anyone looking for a new or used car go to another dealership and help put these bad people out of businesses forever, and only support a car dealership who loves our country and really does support the troops.

Every since I arrived in Vegas 5 years ago I have brought my 2008 Kia Sedona here for all maintenance needs. The service guys have always been very helpful to me from Jose to service manager Scott. I recently had a repair needed that was just too much and Jose put me in touch with Travis and he helped put me into a brand new 2015 Sedona. The whole process went long but smoothly. Its been about 2 weeks now and I am loving my new van and cant wait to put it on a road trip. I want to thank them all very much even the behind the scene guy General Manager Byron and Finance person James. All professional and helpful. Have already passed out business cards to recommend people to go by and get a KIa! Thanks guys.

Had to walk out with cash in hand for a Sorrento and they didn’t want to give me TrueCar price or anything close to a deal.
I’ve purchased 2 vehicles here and didn’t end up getting a 3^rd.
Service is 3 stars. There is a courtesy shuttle if you are there at the right time, otherwise, make sure you have a ride.

I had a great experience buying my new Soul. The process was painless. I worked with CJ. I knew that I wanted a Soul and I had gotten approved online for a loan. He talked to me about the options, pricing, colors and features available. He knew my budget and made sure he showed me the Souls that fit into my budget. I ended up flipping a coin to decide between two colors. I ended up with a sunroof. Yay ;-) Nemo was awesome at walking me through the features of my new Soul.

It’s sad to see any bad reviews on here when I’ve had the best experience every time I come in. I bought my Kia Soul from Burt, who was awesome, he took his time with us and never once pushed us into anything or made us feel like he was just trying to «sell us» on a car. Just a good guy.
Chad was my finance manager and I have nothing but good things to say about him as well. Nice guy and very helpful.
Since buying the car I’ve been to the service center twice and both times were great as well. First time was to get my car serviced, as a woman in my mid twenties I am always afraid to get swindled by mechanics, but I also freak out at every little noise and think something is wrong when it isn’t, so I was really happy when Jose told me my car was in great condition and the drip I was so worried about was just condensation. Service was also fast and convenient. I made an appointment for a Saturday and got right in.
The second time I had to have my Soul towed there, I was driving and heard a loud burst followed by lots of smoke. I immediately pulled over to find a bunch fluid dripping from under my car. After having a small panic attack I called roadside service and had them tow it to Kia, in the morning Mike called me and said he had received it and drove it around a little and didn’t notice anything wrong thus far, I told him about the fluid leaking and smoke and he thoroughly explained the process to me and put me a little at ease (of course I was still worried about my baby). He said they would take a look at it and give me an update a little later. Around noon Mike called me back to let me know there was absolutely nothing wrong with the car, it was possible I hit something with liquid in it which had sprayed on my exhaust and cause the smoke I saw, but all my fluids were perfectly fine, no check engine light, and it was driving great. He told me I could come pick it up and on top of that he wouldn’t charge me for anything. I seriously could have hugged him through the phone.
After this last experience I can honestly say I trust the people at Findlay Kia and won’t take my car anywhere else.
Thank you all for your hard work and taking care of my baby

Walked in with nothing… walked out with a brand new 2015 Kia Soul. Andrew Harper greeted us at the door and took care of us the whole way through. With bad credit we didn’t think we would qualify for anything but Andrew went out of his way to make sure every option was available. The showroom was big and beautiful with ice cold water and free popcorn. Every rep on the floor was kind and courteous. The experience was easy, no pressure and actually fun. Andrew is so mellow, down to earth and a total professional… the epic beard is a bonus! Excellent customer service and fun, professional atmosphere. Can’t say enough good things about Findlay Kia. It is nice to know that customer service like this still exists. Good job, guys!

Don’t trust what they tell you on the phone. Was looking for a very specific model and color and was advised there was one available and the salesperson would pull it around to be there when I get there. The car they tell you is here… you drive 45 min to find out the car doesn’t exist.
CJ in sales liar.

Bought my mom a vehicle here, the sales guy Mike was pushy and did everything to get me to get her the vehicle, only reason why I did the signing was, because my mom like the vehicle.
When it came to me wanting my own car, I found the perfect one, but soon I came to see the lies built up.
I’m sitting in the office preparing to sign the vehicle I wanted, but realized the prices that were discussed were off and not what was agreed on. The guy just said everything is fine and became pushy to make to the final deal. He handed me the contract and said sign away, I began reading before I signed, he became upset, I told him no deal cause again the price wasn’t agreed what was discussed.
So the sales guy Mike came in and for about 20 minutes they kept making false promises and refused to put what they said on the contract, that’s when I knew they were full of crap. I stood up and as I began walking out Mike laid the contract on my car and said I promise I won’t acres you over and it’s just a contract that can be changed.
I took the contract and his pen and he smiled and turned to the other guy helping him, but as he turned he didn’t realize I put an X on the paper and as he turned back around I ripped it in half and said now Get the drift.
If anyone goes here watch what you sign and make sure all prices match what was said!
I won’t be back here anymore.

The service at this location is GREAT. Ive never had to wait more than 10 minutes for a car wash. Im absolutely in love with my used Mazda CX9.
I would recommend coworkers family and friends to come check Findlay Kia for a new or used vehicle. :)

Great people and very helpful. Easy service experience

This review has been a long time coming, but I am finally just DONE DONE DONE with them, so I wanted to warn others so they don’t have to go through what I went through. If you don’t want to read the LONG review, just know that you will most likely regret getting a car and certainly having a car serviced here.
I purchased my Kia Soul here in 2010 brand new. Traded in a car at the same time. Dealers were very shady, but really, that is pretty standard for Vegas. I looked over the paperwork questioning everything and they moaned and groaned and made this huge show out of making NO money off this sale, such utter and complete crap, considering in the end even though I traded in a car, AND put down 5k, that car cost me nearly 17k! Yea, I was an idiot but after 3 hours in the salesroom it was either take the car, or throw myself in front of one.
Even after I thought we had a price and payment worked out, we went in and they wanted to add a package where I got all my maintenance stuff included for two years. Now I know these things are never good deals but I have bad luck with cars, so the thought of things being covered was too tempting. Fast forward 2 years and after I sat and did the math, I ended up paying over $ 120 dollars for every oil change if you compare cost of that package vs. paying for them myself, even if you add in that the first big service was covered in that time (normal cost $ 400). Now, had something gone wrong I would have hoped it would have been covered, but nothing ever did, so I really overpaid.
After those two years were over, I them embarked on the lovely ‘screw the lady every time she comes in” plan. I brought my car into them because I have heard horror stories of factory warranties not covering things if you haven’t had everything done through the dealer, so I faithfully brought my car in every 3000k miles.
Did you know that every hose, filter, screw, fluid, etc. etc. needs to be replaced every 3000k miles? Yeah, sarcasm there, but seriously, that is what they want you to believe AND of course pay for. EVERY. SINGLE. TIME. there was something other than the oil change that HAD to be done (always managing to be around $ 100) or else «IT MAY VOID THE FACTORY WARRANTY» Seriously, they try and scare you into paying for BS things like that. Some things I fell for, others I knew were total crap, but overall I know I was screwed repeatedly and it got to the point where I would get physically sick to my stomach when I knew an oil change was coming up. One of the guys actually tried to tell me that I needed new tires TWO WEEKS after I had put new tires on the car from Discount (the only thing I did not have done at the dealership)
Now lets fast forward to this year. I pay for the 60k service ($ 1,100!) which they assures me covers every single solitary thing in that car, every thing that needs to be checked, tuned up, replaced, taken care of in any way, is supposed to be done. I have that done in February, in May-​ish the car starts (very rarely) stalling or idling rough. Not enough to freak me out, but enough to make me wonder what in the world it could be when I supposedly (3 months earlier) had everything under the sun done on this car.
I decide it can wait until the next oil change and bring it up when I bring it in. Cue the
«Oh is could be this fluid which we can replace for $$$$»
Me– Wasn’t that replaced during the 60k service?
«Oh yea, well then it could be this part that we can replace for $$$
Me– Wasn’t that checked in the 60k mile service?
«Oh yes, well it could be this thing which we can replace for $$$
Me– Wasn’t that do…
‘Look, it could be a ton of things, and I wasn’t there watching them while they did the service so who knows what was done (ARE YOU COMPLETELY F’in kidding me??) but it sounds like a VERY SERIOUS issue and you definitely need to leave it for a few days to let us drive it around and see what is going on. It will be a few hundred dollars but that will be put towards whatever we need to do to fix it.
At this point I ask if my warranty covers any of this
«All the warranty really covers is if the engine decides to blow up «
Yes, that was what he told me. This fabulous bumper to bumper, 100k mile warranty through Kia, apparently will only cover the engine blowing up. While I know that is also utter BS, this was the absolute last straw with this place.
I would rather shove hot tire rods up my bum than ever ever ever step foot into or give one more penny, to Findlay Kia again.

I did my research before going out… Each dealership has an offer online, you can’t refuse, online. When you show up, that car was just sold!
I was pre approved for a loan through a creditor, and had to buy under conditions, through dealerships they suggested… Which seemed almost impossible to find!
The car I found at Findlay Kia, was surprisingly there! Upon arrival I was greeted by Erik… I really liked his demeanor… He took me to the car I asked for, and I gave it a look over.
I wanted to drive it, so he pulled it off of the sidewalk, and got it ready for a test drive… It was the first time I did a test drive, without having to leave keys or something.
Throughout the Test Drive Erik was friendly, and was asking qualifying questions… It didn’t take long before I decided I liked the car and wanted to crunch out numbers.
Erik helped us get the deal we wanted… The reason I gave them a 2 star rating is, during the haggling process, the manager Joey D got involved… I didn’t like him at all!!! He actually almost killed the sale by trying to use an old Rebuttal with me! I’ve been in sales many years, and have used all those weak lines many times.
There were a few things they should’ve warned me about, like there was only 1 key, before we closed the deal… I’m also not happy about how they manipulated the deal!
I originally wrote this review on the 10^th of August… I changed it to from 2 stars to 4 stars because of my most recent experience with them.
When I bought the car, I was told I had a 30 day warranty… After buying it, I realized when there’s a passenger in the car, the air bag light is lit, and it dings every 30 seconds.
I took it in for service yesterday… Because I purchased a Chrysler and they are a Kia dealership, they were unable to diagnose the problem… I was unhappy about going to a different place because it would cost me $ 50.00.
I just spoke to the General Manager, and he offered to pay my deductible.
Also Chad the Finance Manager went out of his way to help me.
I would recommend this business to people.