Firehouse Subs

By the time, I finished hiking on the Peccole Ranch Walking Trail, my appetite was on fire. At the conclusion of the hike, I made a beeline to the Firehouse to put out this fire.
It is no surprise that out of all the restaurants in the City of Las Vegas that I would chose Firehouse Subs as my post-​hike dinner. I have grown fond of Firehouse Subs since I first stepped foot in a Firehouse Subs at the Durango and Warm Springs location a couple of years back. I made the Charleston at Hualapai Smith’s and Petsmart-​anchored shopping center my trailhead. Walking along the shopping center, I set eyes on Firehouse. Hanging on the window was this advertisement for their Smokehouse Beef & Cheddar Brisket. This would be the light at the end of the tunnel that was my Peccole Ranch Walking Trail hike. All the cards were in the right deck because when I headed back on the trail, I breathed in the olfactory delight of barbecues from the adjacent homes. By the time I returned to the picture of the Smokehouse Beef & Cheddar photo, I had burned a few calories and gained an appetite.
Instantaneously upon entering the spacious eatery, the staff greeted me with «Welcome to our firehouse.» I greeted them with a smile and $ 9.31. This paid for the Smokehouse Beef and cheddar brisket sub meal that included a cup to fill up from the Coke Freestyle machine, chips, and a pickle. I ordered baked Lay’s barbecue chips. They asked for my name and when I later replied they brought the post-​hike grub to my table.
This is an entertaining Firehouse Subs to eat in because they do a spectacular job on the theme. An example is that the doors to the restrooms read firemen and firewomen. The centerpiece is the mural on the wall opposite the counter. This is a cute and droll made up scene that takes place in Red Rock Canyon National Recreation Area. Before I go on, I must address that it is a neat touch when a fast food restaurant personalizes the dining area. Going back to the Red Rock Canyon made up scene there is a firetruck parked where Route 159 would be. A fireman appears to be chasing the firehouse dog who is in pursuit of a Bighorn sheep that is running toward the Calico Hills with a bag of Firehouse Subs. In the same mural, a turtle is taking sips of the fireman’s cola. Talk about a fast food restaurant having an imagination. I posted the mural picture below the review. I could also talk about the football game that was playing on the TV above. However, I will talk about the Smokehouse Beef and Cheddar Brisket sub.
There is little doubt in my mind that this was as delicious as the olfactory scent of barbecue I was breathing in on the Peccole Ranch Walking Trail. In exact style to the Firehouse Subs I had in the past, it was exceptional. Between the white bread were USDA beef brisket that Firehouse alleges has been smoked for over 16 hours, melted cheddar, mayonnaise, and Sweet Baby Rays Barbecue sauce. There was just the right amount of barbecue sauce decorating the sandwich. This post-​hike sandwich was four stars until it was gone.
Just like hiking, I am a fan of Firehouse Subs. You can say that their exceptional subs set my tastesbuds fire.

my story starts like this .I left my wallet in my desk drawer .had to call one of my drivers to meet me somewhere to borrow some lunch money he’s got 10 bucks on him already passed lunchtime and starving I pop in the firehouse and I’m four cents short. The kid behind the counter says well I need four more cents I go out to my car scour everywhere after 10 minutes come up with a dime go back in and place my order manager brings me my food and a card for one free sub on the house… thank you so much… Amanda …it is just this type of customer service that is missing from the world today and I can honestly tell you firehouse has a customer for life because of her.

They have really gone downhill from when this place first came to Vegas. It’s dirty and the cheesesteak meat was tough (not to mention the pickle they gave us was a joke). They use to make sure to take the time to greet you and welcome you and we got all the way to the register before we got a «welcome to firehouse» and it was far from enthusiastic. Nonetheless it will be a while before we come back if ever. Hope corporate fixes them before they close doors.

I mean they’re pricey but good! But $ 10 for a sand-​which, and then an extra $ 3 for chips and a drink. I said no to the chips and drink, I can go next door to Smiths to get a big bag of chips and a 2-​liter drink for $ 3.
Maybe minimum wage shouldn’t be raised. How much will a sub cost then? $ 30?

Work nearby and stop by weekly. Shannon and her team are awesome. Friendly and welcoming. They seam to enjoy their jobs. Mediterranean chicken sandwich is delicious.

I just ordered two sub platters for a party I’m having tonight. Oddly, I was surprised at how easy it was… normally when I get party packs from restaurants there’s always some mix up or problem. Firehouse made it so easy. They had everything ready when I came to pick up and the sandwiches tasted great — as usual. I realized as I drove away that I’ve never been disappointed by Firehouse subs! It’s always consistent, it always tastes great — and the customer service is always friendly.

Bad customer service. Bad attitudes and thanks for making me feel like I inconvenience you to make me a sandwich

Nice and fresh, love the soda machine, wide selection of diet sodas.
The selection of lower calorie count sandwiches is a nice one with lots of variety.
The evening crowd is mostly younger people working probably their first job. It can be a bit of a challenge to get their attention. This does not bother me much, we all start somewhere.
Can be a little salty, but is a nice treat every now and then.
I did not like the way the meatball sub is prepared, it is not a side cut in the bread and that makes it hard to hold and eat. I am sure I ask for a side cut next time. But that is really being nit-​picky.

I usually go to a different location where the service is great. We went to this location around 8:30pm. The service was very slow. The sandwiches hardly had any turkey in it. We took it home so it was too late to say anything. Very disappointing. Won’t go back. No one ever said thank you either.

Excellent service. Everything nice and clean. The sub’s are way better than subway. No more subway. Firehouse sub’s here I come for my sub’s.

I live and work close to this location so I frequent it quite often. I know most people are only inclined to use Unilocal when there is a problem so I wanted to take the time to write a positive review because I LOVE this place. Not only is the food great, but I love the people. As mentioned, I work close. I go in to this location for lunch as often as possible (which would be SO MUCH MORE OFTEN IF YOU DELIVERED — all of us at work are wishing for that day! we often get stuck with another sub place just because it delivers but we all yearn for your sandwhiches) the staff is friendly and you can tell they attract a good clientle. A few regulars always come in which they know by name and are welcomed and it just makes the whole place feel nice. And the manager, a woman whom I cant remember the name of right now, is so on it. She is nice, welcoming, always is pleasant to converse with, and came to my business park and promoted the company with coupons. SMART. (We are just such a small office we don’t meet the quota for catering or we would!)
All in all, I just wanted to write that this place is great, the food, the people, the atmosphere, and I LOVE the painting on the wall too!
Only fix is the delivery ;)

I am supremely disappointed. I walked in today at 6:30pm after driving across town to eat here.
Upon entering, I noticed four young employees behind the counter. Only one was making subs for the seven guests inside waiting for their food. I stood there thinking one of the other employees would eventually join to help the young woman. Instead, he started making jokes and the two of them began laughing together, delaying the process times even further.
Why would I stay to eat here?
I do not know if I will return to this location. I love the company and frequent two other locations in Las Vegas. Not all locations are good for the company. This location just added itself to the bad column. Today’s business brought me to this part of town, so I decided to eat here again. I’ve been here a few times before, and it was never like this.
If the high school kids you’ve hired are not mature enough to run your business efficiently while you are away, perhaps they should not be left unattended.

Big time problems with customer service. On Thursday, 29 Jan, right before 6 PM my wife and son went to this restaurant, which was not crowded at all, perhaps four-​five customers (that already have received their food) and a lady that had already ordered before them.
There were three Firehouse Subs employees that were working there. My wife ordered ordered a sandwich and a salad and it took almost 25 minutes to get their food. The customer that ordered after us got their food before my wife and son.
When my wife went up to inquire why the customers behind them got their food first, the employee asked her name and told her that they were getting the chicken for her order and that the male employee was bringing it to their table.
However, the food was already ready behind the counter. Instead of handing my wife her order they added time by bringing the meal to their table (minus a fork), so my wife had to go back to the counter to get a fork.
For the amount of time it took, my wife and son and could have gone to a sit down restaurant and got their food much faster.
It would be understandable if the establishment was crowded with customers, but it was not. Other Firehouse Subs restaurants had far better service when they was a lot more crowded and we’ve received orders is much less time.
Definitely an employee problem as the food is always great; especially when it was more employee excuses than attempts at customer service.
Emailed the General Manager two days ago and eventually got a response several days later; the GM apologized and provided a coupon for later use; however, this is not what I expect from a chain like this.

They have great service and the subs are the best. My family love coming to this location for the great service and the great food. They have the cool coca cola soda dispenser.
If you have kids ask them for a fire men hat. Kids love those.

Driving out from Red Rock Canyon we were hungry and were looking for a place to eat. We tried RR but they even at 1:30PM they had incredible waits and well… we were hungry. So we pull up the Unilocal app and there with these great reviews is Firehouse. So, we get out of RR and drive over, park and look at the menus in wonder. We are hungry, so we order.
I’ll be honest, I’m not a sub person. I just think they are bread sandwiches with nothing else. But this is a beautiful sandwich. From the fresh and soft white bread to the pastrami that was just the right temperature. It was tender, tasty and all four of us looked at each other and agreed that this is a great place.
They have these great fire hats for kids and they graciously gave us one even though we didn’t have a child with us. This is a very excellent choice.

Not being a particularly big fan of sandwiches, I really only patronize one when I’m short on time, there’s nothing around, or I’m following my group. I’ve only ever had a handful of great sandwiches/​subs, with the only one standing out at the moment being the Air France lounge at Dulles (they also have killer rice pudding). Wanting a quick lunch and Firehouse being across the street, I decided to give this very well-​rated chain a try. Surely they must be better than Quizno’s and Subway!
The fast food set-​up and ordering belies the time it takes to actually get an order. Not sure what they do, but it takes me (along with everyone else) about 10 minutes to get my order of combo #10 — Smokehouse Beef & Cheddar Brisket sub with a bag of chips and soda. Big plus — million choice soda machine, and I choose Grape Fanta this time. Love that machine. $ 9 for the combo, which seems a bit high but surely the sub must be fantastic. Anyway, 10 minutes later I get my sub, and my first bite is somewhat… underwhelming. Now, I thought the bread was really good — not great, but really good. And the meat and cheese inside also seemed fresh and well made. But the combination didn’t quite work because the taste of the bread basically overpowered the stuff inside. It was like having really good bread… And the size was also underwhelming, causing me to question whether I should have paid $ 9 for this. And the biggest question of all, why did it take 10 minutes to prepare this?
Firehouse is certainly a huge step up from the two aforementioned chains, and if I’m in a hurry I will probably come back here. I’ll give it a 3-​star rating, but certainly with room for improvement. Maybe it’s what I ordered, and next time I should try something with more ingredients in them. But before I do that, I think I’ll try Port of Subs next, which is also across the street.

I have been to this location dozens of times and on this visit the service was downright horrible. No greetings to any customers. Kids on the line touching their face and hair.
At least 30% of the meat on my small sandwich was fat. I’ve never experienced such poor quality meat at any Firehouse and believe that it should not have been served. I was told that «sometimes that just how the meat is.»
I discussed the poor service and negative atmosphere with shift manager and received a quick unauthentic apology with no remedy.
I refuse to patronize businesses that don’t appreciate their customers and provide quality service. I will not be returning up this location.

I came here for my free birthday sub, so I won’t be commenting on the value. I got a powerade with it, so I paid 2 bucks for a drink and a medium sub haha
I was, however, pretty impressed with the place. They were really efficient, they were very friendly (said hello to everyone that worked in the store), and got me in and out in about 10 minutes.
I got the philly cheese steak, and that was really good. I loaded it up including mushrooms, and it was a perfect treat for my birthday lunch. I also saw that they have one of those 120+ soft drink machines from Coke. I had heard about them, but never used one myself, and almost bought a soft drink just to play with it.
Overall I liked the sandwich, the service was great, and I will be back next time I’m looking to a get a sub.

This is my go-​to meal for a quick lunch or dinner option! It’s flavorful, fresh, and filling!
I love the sandwich sizes, their pickles, the free kids fire hats, and their philanthropic donations. It’s a little pricey compared to their competition, but I’ll pay more for quality and convenience.
All that’s missing is a Dalmatian tied to a fire hydrant outside their front door.

I got the cornbeef sandwich. One of the tastiest sandwiches I’ve had in a while. Just the right amount of meat. I don’t like too much meat or too little. Everything tasted fresh and good. It was so good I had to come back the next day. This time I ordered the sweet and spicy meatball. It reminds me of a pizza but in a sandwich. :)
Customer service is excellent. I was greeted immediately with a smile. The place looks clean too.
I’ll be back again.