Galaxy Outdoor

Quick and friendly service. Received my order in a timely fashion.

Being more of a do it yourselfer, I’ve typically built all of my own outdoor kitchen projects personally but have relied on Galaxy Outdoor for all of the wonderful products available to outfit my designs. As I embarked on a friend’s project in Las Vegas as well as having used Alfresco BBQ’s in previous projects I was aware of the quality and performance but had been challenged finding refrigeration that would operate properly in the harsh desert environment. The staff here recommended True Residential Refrigeration and indicated they’d never come across anything either that operated on the level that True did in this hostile environment where one has appreciation for anything that can survive through the summer. Well once again Galaxy was spot on with their suggestion and the level of expertise and knowledge of the industry again shined through. Bruce was very hands on and in conjunction with Josephine’s unbridled professionalism the materials arrived on time, were very competitively priced and again outperformed my expectations. Galaxy is the largest operation of it’s kind in the area and keeping up with the sheer amount of jobs they currently have in the hopper can be challenging as you can imagine. I’ve seen this company weather the housing and economic storm over the years and am convinced they do it with putting the customer first and providing an accountable business atmosphere to do business in. This seems to be lost these days with some companies unable to find a balance between survival and happy customers that continue to return!!!

We recently had our entire backyard remodeled including a built in BBQ and fire pit. I also chose to go with the Kamado Rocket. Despite it being winter and cold outside, we’ve ben using the outdoor kitchen regularly. The Kamado is a really cool piece of equipment. It does take some getting used to and practice to get things right, but if you are like most guys, this is a fun experience. I’ve been smoking ribs, chicken, sausages, and brisket. I’ve never smoked anything before, so this was so much fun and the food is unbelievable! I also purchased the Evo, which I was a little skeptical about, but it turns out that this is my favorite part. We really enjoy hosting breakfast parties with our neighbors now. You can cook a full package of bacon on the Evo to set the breakfast mood with the smell of bacon lingering. Then we can make nearly 20 pancakes all at once or cook a dozen eggs. The experience makes it all worth while. It looks great, works perfect and has been a fantastic experience for the whole family.
I dealt primarily with Bruce, the owner. I was very happy with the service he provided. He always answered my calls, returns emails and puts forth the effort to assure that we are 100% happy with our purchase. He was very instrumental in the whole design process and helped us to make decisions. I think his experience proved to be very valuable. I’ve already recommended Galaxy to a number of my neighbors and they too have been happy with them as well. If you want to get a high end BBQ to make your backyard a vacation destination, then Galaxy outdoor is the place to go.

I must say my overall experience with Galaxy Outdoor was a joke. Me and my wife went there to get an outdoor kitchen. We spoke with a representative that will rename nameless when first walked in. He was great. We we talking about equipment that we wanted and was introduced to the owner Bruce. We should of ran at that moment. He is very dishonest and only in the business for the money. He rather line his pockets than run his business they way it should be. I now know why his employees are all new. After talking to other neighborhoods that used them with the same bad result all said he is know around town for not paying his employees or subs. He has been in business under so many different names its a joke. We decided on a price and put a deposit to get our dream kitchen done (nightmare). 8 weeks later yes that long to build a frame and put a board on it Galaxy finally was ready to deliver. When they came no call no notice just 5 missed calls saying they needed more money and they we already at the house. Im not sure who handles there delivery team but it don’t seem that hard to call someone before you come and not just show up. Anyway weeks went by before anyone else showed up. We called several times but no one called us back. We finally made another trip to the showroom where Bruce gave his word that something would happen soon. It took 5 days later and a guy came out to do the Granite and was quick and great. After we talked to him for a bit he informed us that Galaxy told him a day before to show up. WTF is there deal. 3 days after a guy came for stucco and was finished in a coulp hrs. This is where it got strange. A couple more weeks and more calls to Bruce and nothing happed. I felt like they took our money and ran. One more trip to Galaxy another talk to Bruce and a guy who said he is the one who built our island. He was rude and smelled like beer. Kept over talking us and not understanding what we needed to be done. They kept blaming someone we never met. Why not just get the job done instead of pointing fingers. Bruce promised this would be handled. Weeks later and many calls and showroom visits they finally got the rest of island done. When they were ready for final payment the bill was double what we owed. We had a paper signed with the price. Bruce called and informed us that he would sue us if we didn’t pay and he would lean on our house. I just wanted to know why it was more money. He had no explanation except I will have to call you back. He called 5 mins later and said it was extra material that was needed to finish. How come we wernt informed of this before the extra charge happened. They are real quick to call a million times when they want there money. I talked to a friend of mine that is a lawyer and he said just pay it its not worth the headache. We decided to be done with Galaxy and cut out loss. I would never want to do any thing with Bruce again. Months went by and the final result was chasing them to do all the work we over paid for. Never trust a old man with a gold chain that has an office full of toys. This company is a joke and the owner is a bigger one. I hope others have a better experience than we do.

When there are SO MANY other choices, why shop from a place that has ZERO customer service and follow up. This company is run by an absolute A*****E.
They sold me a «Kamado Rocket» which is a beautiful piece of art, but does not work due to terrible metal work, and they have no intention of fixing their $ 3,000 POS.
DO NOT, I repeat DO NOT do business with this company.

After multiple showroom visits we decided on Galaxy to complete the fabrication and installation of our new BBQ island. We understood that the project would probably take a number of weeks but were surprised that, as the weeks passed, nobody from Galaxy contacted us to provide the status of the job. When we finally called them we were given a target date for delivery of the «boxes». Galaxy completes BBQ islands in a process that essentially involves at least four steps;
1. Fabrication and installation of the unfinished cement board boxes.
2. Installation of the top surfaces (ordinarily tile or granite)
3. Stucco and painting of the box exterior.
4. Installation of «hardware» i.e. cabinets, grills, lighting etc.
After installation of the boxes we were advised that the installation of the granite surfaces would occur shortly. That involves making a template of the planned surface to insure correct sizing of the cut granite. We waited. Additional weeks passed with no contact from the granite subcontractor (or Galaxy). Finally we called again and were advised that the granite fabrication was in progress. We asked how that could be since nobody from the granite subcontractor had ever arrived to make the template. This seemed to surprise the Galaxy salesperson who subsequently admitted that there was apparently some confusion related to our job. He assured me that the template would be taken immediately and the granite fabrication commenced within the next seven days. Then… nothing. More phone calls involving the general manager, salesman and owner Bruce who assured us that his personal involvement would insure that the stalled job would immediately begin to move forward. In the meantime, we were receiving calls from the stucco subcontractor who insisted that he was being told by Galaxy that the granite had been installed and the project was ready for exterior finishing. Finally, «granite guy» called and said his worker would be out the following day to take the template and begin fabrication of the surfaces. After several more days passed further calls to Galaxy finally prompted enough concern that the template was taken. In order not to make an already long story even longer the granite surface was eventually installed about a week later. Did I mention that the floating bar arrived and was obviously cut from an entirely different slab of granite? Different color and all. Galaxy didn’t know about this since salesman never called or coordinated with the sub during granite phase.
The stucco guy was next. He showed up on time and did a great job on the exterior of the island. We thought we were almost there. The island installers showed up the following week. We could almost smell the steaks sizzling. Cabinets and grill went in fine. then they connected a $ 200 plus 12 volt light directly into a 120 volt circuit and were puzzled that the lights kept blowing up.
Note: Galaxy installers are not electricians.
Verdict? First, the good. Galaxy constructs excellent islands. Their process of welding the frames is far better than other vendors who essentially screw the concrete board to metal wall studs. Second, the stucco subcontractor Phil is a real pro who seamlessly blended the island into our existing patio structure. Even the granite sub, once he finally showed up, did a good job with the surface.
The bad: Galaxy project management (which is a critical component of this type of endeavor) is virtually non existent. Our experience with the consultant/​sales rep, who we’re not naming, was frustrating in that he seemed routinely unaware of the status of the job, didn’t call and relied on us to constantly push for information. The granite issue alone delayed the job by at least a month. Further, we expected him to be familiar with the hardware components. He wasn’t, telling us at one point that the $ 4K grill would plug into a standard 110 volt outlet. In fact the grill igniters work on batteries and require no electricity. We were also troubled by the apparent unfamiliarity of the island installers with the electrical connection requirements of the light. Electricity is dangerous and it would seem that such connections should be made by qualified, licensed electricians.
Now that the project is complete we’re satisfied with the result and love the island. Would we deal with Galaxy again? Only if we we’re given hard dates for completion of the essential phases of the project coupled with monetary concessions if targets were not met. Galaxy would argue that they are frustrated by the inability of subs to meet deadlines. Our argument to that would be that they need reliable subs. The customer shouldn’t be penalized because Galaxy chooses to use subs that can’t deliver. Finally, the sales rep/​consultant must do a better job of communicating with the customer and understanding his product. These jobs easily exceed 10K and for those prices the customer has a right to expect competence at all levels of the job.

How long should it take to build a BBQ? How long does it take to build a house?
My wife and I live in a new community here in Las Vegas and went to Galaxy Outdoor to order an outdoor kitchen! What should have been a great experience was nothing but a prolonged nightmare! We visited the showroom for the first time in November 2014 and met with Tim. As a result, Tim visited my home taking measures which he promptly seemed to lose when he went back to the office. We talked to just about every employee in the showroom and made weekly visits trying to get project updates. It got to the point that the staff seemed to know who we were when we walked in. My bad, I should have just walked away but we really wanted a nice BBQ/​Bar so we stuck with it. Around February 2015 (4 months later) our saleman, Tim, finally left the company. We thought it was great news for us, maybe we can get our project done. The manager was «assigned» to our project going forward since they knew that we had been waiting so long. Unfortunately, the calendar turned into March, our tile was not ordered timely and the project slowed yet again. We were exhausted with the excuses and the drama so I escalated to the owner of the company. He assured me that things would be resolved and that he would make things right. During this time they opened the hot tub company next door. I think they were too concerned about their new line of business then their customer.
Well, the BBQ was finally ready to be delivered in March 2015 (5 months after the ordered it)! When the unit was delivered we got the great experience of what we affectionately call, «The Tile Guy». I would challenge anyone to find a human being that could find more excuses to avoid getting work done than this guy. He actually blamed us (the customer) for his slow pace. He spent more hours on personal calls then my project and took 2 weeks to tile a BBQ! Crazy, seemed like a few days should have covered it. My neighbors found such humor in his work habits they would sit in the backyard and laughed at him! How embarrassing is that? You would think the owner of Galaxy Outdoors would have addressed it when I called him but the issues continued.
During this time, the home builder in my neighborhood broke ground and built a house to completion! So sad that Galaxy Outdoors treated this customer and my project so badly and took more time to build a BBQ then it takes to build a 3,000 square foot home! I would bet, this type of service is why small business owners in Las Vegas turn over so fast.
Plan on spending top dollar for their product as well and don’t think if you are going to spend $ 10k+ on your project you will get better service, we didn’t! It does look nice but would never do it again with Galaxy Outdoors! And no, the owner didn’t «take care of us» or «make things right»!