Gaudin Jaguar

Service Manager, service technician were HORRIBLE & OPPORTUNIST !!!, wasted of time & money. Paid for diagnostic of «2004 PORSCHE CAYENNE» and they don’t know how to figure the hesitation of the vehicle, instead they told us that is normal! what the fuck my car is jerking from 5^th gear down to 2^nd gear & it’s normal???

Fantastic dealership! The staff are friendly and accommodating. The showroom is always clean and sparkling. I recommend grabbing a bite from the little sandwich shop located inside the dealership.

Love the service that Jaguar has provided. They will explain and show you anything that needs to be replaced on your car. They care about your needs!

I recently purchased a 2012 jaguar XF, and what a great experience it was. I went to the dealership on my lunch break and test drove the car, briefly discussed a purchase and they evaluated my car for trade in, all in about an hr. I left and went back to my office and within an hour they called me back and had gotten my financing done with .9% interest. I came back to the dealership and in 20 min had signed all my paperwork and gotten a tutorial on the car and then went to dinner with my wife. What a great experience no high pressure sale and they gave me what I wanted for my trade and a good price on the new car and great rate on my loan.

Keith in service is a real gentleman. Prompt direct to the point. The extra care and comforts in the waiting room are worth it, coming in as well as the tlc the customer abd car get. Thank you Keith the perfect service and personality.

Took my car in for a repair the staff was nice! Buy I was told after paying $ 300 for an inspection and repair that it would cost me $ 10,000 to replay my gas tank because of a leak, yes $ 10,000 is correct! So I declined their services and took my car to another non dealership shop and fixed the problem for $ 500.00 and I’m a happy camper now with $ 9,500 still in the bank! Thanks Huskers automotive!

I was interested in the XF Supercharged. I submitted a request through the dealer’s website and Mike from Gaudin Jaguar called within a few minutes. We scheduled a visit on that same day and I went to see the car. Later on I took the car for a test drive and I was impressed of its mint condition, it looked and performed like new. Carl was prompt in answering my questions and guiding me through the sales process. Art was also very helpful and patient for the entire time I was there. Handling the paperwork with Jeff Davis was straight forward and fast, no delays and everything was smooth. In a few hours I was driving my beautiful Jaguar home. Great experience and great staff!

quick, easy, attentive, done in the time they said it would be done. Great service department!

I am writing this for my spousal equivalent as she just got the car she’s been looking for:
I just bought an XFR Jaguar from them and it has to be the best experience purchasing a car I’ve had from anyone! I was surprised that they did a better job than my KIA dealership I’ve done business with for six years back home. I had some very specific requirements in mind about the car I was looking for and I shared them with Gaudin.
I had passed up two previous opportunities to purchase one of these very special models even though I had test driven a handful in Southern California.
Dan Micale has been keeping me updated on the availability of this model since last October. I live in Southern California, so this place is 335 miles away! I get in town about every three weeks on business as I travel for work. Once I was able to check out the car, I ended up dealing with Jake Curguz for the purchase and the manager –Paul Jarrett, took care of the paperwork. There was no pressure from the staff even though I had checked this Jag out on several different occasions before signing on the dotted line. Jake introduced me to the staff and it took about 30 minutes to seal the deal even at 7:30 at night.
Here are some of the things that stood out to me:
* Kept me updated on the status of inventory
* Full detail of the car
* Filled up the tank with gas
* Took my picture with the car
* Gave me a gift basket
* Made me feel like a part of the process
* Congratulations from the whole staff
* No pressure to run credit or run the numbers
* My car was staged right up front when I came in to pick it up and everyone came out to send me off with congratulations — Very Downton Abbey!
They have free car washes on Saturdays for their Jaguar customers. It’s like a weekend family reunion.

Excellent service, friendly support staff. Paul Molina in the service dept is the reason I decided to buy a second Porsche from these guys.

no complaints, always great service, courteous and professional staff. THANK YOU!!!

My wife and I purchased a Porsche 911 convertible from Gaudin a few years ago and we love it. Our service guy Paul is excellent. I previously purchased a Mercedes from Fletcher Jones, and we endured so much corruption with the service department that I was scared the same thing might happen at Gaudin. It didn’t. I spoke to Paul about my concerns, and he assured me that there wouldn’t be any of the same problems we had previously. I would definitely purchase another vehicle from Gaudin.

Paul Molina is a real pro. Always gets you in and out in record time. I enjoy working with him.
Also, if you want a top sales guy ask for Dano. He is first rate, and very honest.

Paul in the service department is a good man. Can’t say the same for the rest of the staff. The troglodytes that work in the sales department are laughable. It amazes me how curt and arrogant they are. Maybe it’s because they’re not accustomed to seeing young affluent Porsche owners. I’ve been there several times to service my 991S and always the same bitter sour demeanor.
Sad…
By the way, Greek is not Mexican or Latino buddies… Haha

Wonderful Service! I recently leased a Jaguar XF. Danilo, the sales rep, was very professional and knowledgeable. All of the staff is courteous, professional and solicitous.

I love Gaudin Porsche and the events they hold. My sales experience with a Cayenne was great! Perfect communication from Dan for every step of the way (special order/​shipped). My first service, I had after market parts which led to some noises and they found the problem overnight and loaned me another Cayenne to drive.
The reason behind the 3-​star instead of what would have been 5 is that for every negative comment or things of that sort, Sarah does not think in the clients point of view or really provide a solution or a apology. She always gives excuses or speaking in a different view. She has to understand that the customers are important and they wont be right 100% of the time but their issues should be addressed in a more proper manner.

I have now bought 2 cars from this dealership in 3 years.
First was in 2011 I purchased a 2012 Jaguar XF Portfolio Sport from Mark Thomas and it could have not gone faster or smoother. Mark treated me as if I could have bought any car on the lot even though I was in my rough jeans and a tee. Then since he was so easy to work with compared to other dealers I have dealt with when my wife wanted a new car we went back to Mark and settled on a 2014 Porsche Cayenne lease and again was very smooth.

I’ve died and landed in car heaven!
I think I found a handful of cars to take home on this shopping trip! It’s definitely one of those…“if I won the lottery I would buy…” kind of stores.
We stopped by last Sunday… and since it was our second car stop I was surprised that it was closed? Are all the dealerships in Vegas shut down on Sunday? This was puzzling. But we weren’t the only ones walking around this ghost town. Several other shoppers like us were browsing and peeking in the car windows and checking out the price tags without a lurking salesman over their shoulder. It was actually kind of nice.
My favorites? Hmmm, where do I start? All my dream cars were here!
They had a gorgeous blonde Cayenne with a tan interior, a sporty black Range Rover, a sleek Maserati, a Porsche Panamera that was an eggplant color, a black C-​Class Mercedes… and um my favorite… a deep blue Porsche Cayman!
A candy store for car enthusiast like yours truly.
Surprisingly some with low miles and affordable.
My favorite but impractical zipping around car that I would have bought on the spot? I would have to say the Porsche Cayman! Yes, yes yes! Thank goodness no salesmen were around!
Fun to look but funner to drive and buy, maybe next time… still have a few dealerships to check out.

Several visits with a Jaguar XK8 2001. They charge a huge amount for a pretty muti-​page «diagnostic report» which identifies a problem (example non-​functioning windshield wiper solution spray) on one report and then the next visit identifies it as functioning normally despite the fact that we had not yet got around to repairing it. Really drives a stake into their credibility when they don’t even identify a problem they were able to previously identify. By the way, when the problem was identified the recommended fix was a complete replacement of the windshield wiper assembly at almost a thousand dollars rather than what it really needed, a $ 100 hose.
The car made some high pitched noises during every visit we made for it. Gaudin had about 5 chances to figure out the problem. Each time, this was identified as «road noise» as opposed to the real problem which was completely disintegrating bearings in the wheel which near completely severed the connection from the wheel to the car. If we hadn’t taken the car to another repair place, we would have lost the wheel, crashed the car, and, if at highway speeds, likely our lives.
Very poor communication, excessive «diagnostic fees» and misses critical problems which can result in catastrophic loss and risk to life. Being the dealer might make them have the appearance of skill and attention to detail but this is most certainly not the case. Do not have your vehicle serviced or repairs here if you value your safety or the safety of your family and friends.

I had a bad day today, engine caught fire. AAA towed my XJS to dealer. It was probably a write off. All we needed was a quote and that would have been it. The dealer refused to take my vehicle off the tow truck !!! Jag dealer does not accept Jags… really.
The manager had the audacity to state that if I had not previously had my car serviced by them in the past they were not interested. I have not been here in Vegas that long. I had to have AAA take my Jag somewhere else. Conclusion:
Unhelpful
Arrogant
Attitude
Do we really want to take a vehicle to a dealer that does not accept its own cars and turn away people that need help !!! Ironically, it is a design flaw. Lots of Jags with engine fires. old ones.
While waiting I also heard the service guy quoting some poor guy a price of over 500 dollars to replace the engine thermostat… really
Do not go here. They are not customer orientated and they charge a fortune for repairs.