Gerber Collision & Glass

Okay… Kinda confusing because I wrote a couple reviews for another location (W. Cheyenne) in regards to my one car getting fixed, but this is actually the auto body shop that fixed Silvie. They honestly did an awesome job making her look good. Scratch that. Silvie’s right side looks better than it has in awhile.
I also have to give extra points to them for providing excellent customer service, remaining cool under the family matriarch’s pressure at this whole ordeal, then transferring my car back to the W. Cheyenne location after all kinds of miscommunication — not informing me that my car was actually being fixed here ’cause the other location was at full capacity, then originally thinking I was going to pick my car up there, after I asked the receptionist the day before completion that I wanted it transferred back when she said it was up to my preference.
4 stars for overall quality of work done on my car Silvie and to good customer service provided towards the end. Sorry, but it’s honestly hard to overlook the other stress factors this location and the other gave me to be completely happy.

I got into an accident back in May 2014. I came here to have my vehicle fixed since Geico referred me here. At the time I didn’t know the repairs were guaranteed as long as I owned or leased my vehicle. After leaving Gerber when my vehicle was completed with repairs, my car alarm never worked.
Now that I work in auto insurance, I realized that my alarm should have been fixed. After the hassle of trying to reach my adjuster who I then found out is no longer is with Geico, I was able to bring my car in to be inspected.
The fix was a little piece that was attached within seconds. I’m glad Gerber was able to take the time to look at my car and fix the little rubber that was missed when my car was under repairs even after a year and a half.
Thanks for standing behind your work and guarantees Gerber!

Gerber Collision on Boulder Highway took on an insurance repair that they had to refer to a dealership. Although the DEALERSHIP messed up the service work and didn’t repair my car properly, Gerber worked persistently with me and my insurance company to resolve the problem.

Took my car in for a side swipe on passenger side. When I got the car back my passenger window was scratched and the window didn’t roll up right. Showed them the damage and was told it was normal wear. I had to explain the normal wear would be driver side first. They eventually fixed it but I had to complain to my insurance adjuster so geico does carry some blame but my window still doesn’t go at the same speed. In the end I don’t recommend.

Great service and great work done! All staff were friendly and went out of their way to help and fix my car quickly and conveniently. Will definitely use this business again if I ever need it.

The people here are friendly and I loved the way they kept you updated through emails and phone calls

Great experience. I really thought the process would be a huge pain. Quite the opposite. I took my car in after it was hit in a parking garage. I filled out a ½ page form, got my rental car & off I went. All in about 10 minutes. My car was ready in two days. Same speedy process with getting my car post auto body repair. It’s like they cater to people with very little patience — like me. They even washed and vacuumed my car.
The front desk staff could use a pep talk — hence the 4 star rating.

Jesica D. They NEVER tried to contact me whatso ever… i gave you my number and they have my information. Terrible terribke customer service.

Apparently a target of awful drivers — rear ended, backed into, and twice hit-​and run in the 6 months since I decided on my new lease — lets just say I’ve spent more time than I’d prefer at Gerber, and although I certainly hope I needn’t use their services again I’ve been met with nothing but top notch customer service each time. Admittedly a bit shabby on the interior, with an annoying text message system that updates you (incorrectly) on the progress of your vehicle, each experience I had inside the store with customer service was friendly and understanding while the body-​work on the car turned out great.

Used my insurance suggestion to use this shop. That was a bad idea. After they fixed my car the first time there was new damage on the rear of my vehicle they said it was already there but I have a picture that they took to prove otherwise. Had to go back 3 times I probably could have returned again but I just gave up they fought me through the whole process. I was told it is my job to tell them everything that was wrong, I put them in the position as expert’s to know betterthan me. I would NOT recommend this place to my worst enemy.

My son got his truck towed to Gerber by geico. They winded up having it for over a week when all they had to do was check the gas tank. They were told not to take the bed of the truck off because you can just go under and undo a few screws and drop the gas tank, it was only a thirty minutes job. My son even offered to do it for them. When all was said and done they told him it was gonna cost over $ 200 for taking off the truck bed and looking at the gas tank. They also told him there was a hole in his gas tank. Which there wasn’t and his fuel pump was leaking, but it was a brand new fuel pump on it. My son told them that and they just said «ooh!!!» «they also told my son that his truck wouldn’t start that he needed to replace it but since it was a new fuel pump he told them «no!!» so when my son went to go pick up his truck they wouldn’t release it to him unless he paid, even though my son told them not to do the work, so he paid them and put gas in the tank and guess what it started right up. I called Gerber and spoke to a Pat, apparently he and Tariq are rude, disrespectful, and don’t care about anyone. They try to rip you off and make you pay for work that hasn’t been done or needs to be done. Someone should really audit them. I ran into a customer of mine today that said they did the same thing to his neighbor. So my son has been trying call them to get a refund or something, since they used the back of his truck for a garbage dump, left the wires to his taillights just hanging out and not installing them the way the got the truck in the first place. Don’t go to Gerber, Huge rip off. Hope somebody investigates them before they really take advantage of alot of innocent people.

No one ever wants to be in an auto accident right? Well if you are, first things first, hopefully no one was hurt; secondly, if in need of auto body work, take your vehicle to GERBER COLLISION. The entire staff is first class, courteous, and über professional. What more can one ask for?
Thomas, Richard (GEICO), Rob, and the rest of the staff at Gerber Collision were awesome! From the first call I made clarifying the location (and being provided great directions), I knew Gerber was different.
When I walked into the shop, the entire staff treated me with courtesy, respect, and like I was an important and valued customer. It was great! I particularly appreciated the almost daily updates, initially from Richard and then from Thomas; these updates kept me posted as to the status of the repair.
After I picked up my car and was driving away from the lot, one of the radiator hoses popped off; I knew something was wrong; however, based on my experiences with the staff, I was not worried.
I pulled over, called Thomas, explained what happened and within a matter of minutes both he and Rob drove to my location and fixed the problem. They were great; no issues, no hassle, just «we’ll be there immediately»
They reconnected the hose, Rob drove the car back to the garage, and the crew at Gerber conducted a ‘post-​op’ check, ran diagnostics, and confirmed the problem was resolved. To ensure all was good, they test drove the car. It was!
One side note, Enterprise Car Rental is right inside the Gerber facility which made the entire car rental process very easy and efficient. Nice touch.
GERBER COLLISION is the company I will recommend to anyone who needs an auto repair specialist. They are amazing the the work is top notch. Many thanks to ALL the staff at GERBER COLLISION.

Horrible experience more than once. Gave them a second chance and on another car and same thing. Didn’t do work they said they did (alignment). Did this to my friend as well. Replaced window and tint and the tint was obviously a totally different shade and they said it wasn’t. I am not color blind. Like everyone else, my insurance company recommended them. Either they have some hook up going on or they actually are the best available and in that case God help us all getting body work done!

My daughter rear ended another person and we asked them to consider letting us pay for the repairs out of pocket rather than increase our insurance premium. They chose Gerber Collision & Glass in Henderson to do the repairs. We found them to be very accommodating of the situation and fair. I dealt with Thomas Racioppo who took the time to show me a broken part and understood that we had doubts since he could have really jacked the price up since he knew we were paying out of pocket.
Here’s what the owner of the car said, «The repairs were done and we are happy with how they turned out. They were very fair and the amount even came in under the estimate they had quoted. So I am sure you are happy about that. Thanks for taking care of this, it is greatly appreciated.»
Thank you Gerber staff for being honest and helping both families out!

I will NEVER recommend this place! Avoid it like the plague! I would give it no stars if I could. I was rearended at a stop light, and was recommended this place from Geico. Something told me to stick with the dealership. Yet, his insurance company insured me that they had an estimator on duty and well trained mechanics blah blah blah. So as I drop my vehicle off for repairs, I was informed that the job will be complete with in 24hrs. I get all the way home and noticed I forgot to take my laptop out of the backseat. I immediately call and the lady insured me that it’s still there and it will be fine.
You guessed it! Not only was it missing from my backseat. But, so was all my change in the ashtray. along with my airfreshner residue all on my seat. Of course nothing was replaced. Why the hell are you in my car when the repair was my rear bumper ?
This place is not honest!!! And are a bunch of FUCKING thieves!!!

I will NEVER go here again. I was re-​ended by someone who had Hartford ins and i had to take my car here for an estimate but was told i could take my car elsewhere as long as they could match the very low price that Gerber had estimated (should have been my first clue). The people there were nice, the repair staff incompetent. They did a so so job on fixing my car but put 2 new visible bumper clips and 2 USED clips. It was very obvious. This was a new bumper for petes sake! Then last weekend i opened my hood to check my fluid levels and guess what… my front end was missing 2 bumper clips! Are you freaking kidding me? What jerks! You remove and DON’T replace 2 clips out of 4 from my front bumper and don’ t bother to tell me or order replacements like you should have. SHAME ON GERBER!!! I will never be back and will discourage anyone I can from using you.
4-​2-​2014 Update
After posting this i was contacted by the GM. He read this and was upset that i had such a problem. It was unacceptable to him. He wanted to use this as a training experience, so i brought my car back to let him fix it and show his employees that doing these types of things is not a good business decision and would not be tolerated. I have to say that i was impressed by his genuine concern and i know that the offending employee was dealt with. I am changing my review because i really think this will not happen again, to anyone. My car looks good.
Thank you N for caring!

After my last review I am glad to report that I received my car the following Friday. Although I was kept in the dark in regards to process the end result really did come out flawless. Fitment, pearlescent paint-​matching and bodywork all came out great. At the end of the day the work came out great and I am glad with my car and the satisfaction the staff gave me.

Horrible service and rude representative by the name of Dave.
We ran into a large concrete pole by accident and took the car in for repair on Nov 26, 2012 and was told it would be done in a week or so. It actually took them THREE WEEKS and they even forgot to replace the front light and put our fender back.
They have a co-​pay policy which allows us to rent a car from Enterprise for only $ 8 a day. We were delighted because we needed to use a car on a daily basis for work. We never rented a car before and never got our car fixed with Gerber (it was recommended to us by our insurance company, Infinity). Now when the car is not done by the time they said it would, we were only informed that we can continue to use the rental car. No one said we’d have to pay the full rental price from then on nor when our car would be fixed by. We thought it’s their mistake for taking a long time to do their job and it’s probably their policy to guarantee customer satisfaction and continue co-​paying for our rental car. We thought Gerber and Enterprise are partner companies, so Gerber actually doesn’t have to pay the full price anyway.
We were shocked to find out that our car rental came up to be almost 700 dollars! (Gerber only pays for 6 days). When we called Enterprise, they said they would check with Gerber but it literally took them forever, so we also called Gerber to see what was going on. This guy, Dave, was extremely rude and accused us of trying to take advantage of the company when we were not informed of these things. We pressed on and asked where is this 6-​day co-​pay policy written because we don’t remember being informed both by word or in writing. He only said we should be informed and that he can see it on his «screen». He even mentioned that this co-​pay period is generally for 5 days and that we’re lucky we got 6 days. WTF?! It’s very frustrating because when we went to Gerber to ask them to put our fender back and replace the front light, we also asked another representative just to make sure that we are being subsidized for car rental for the whole repair period and she said yes.
We don’t know if we were being deceived or that there was a misunderstanding somewhere but we’re certain of Gerber’s extremely poor service and that we’d NEVER recommend it to anyone.
*we also realized later that they didn’t fix our leaking windshield washer reservoir and our hydraulic hood prop, which doesn’t stay up anymore.

I took my car here on the recommendation of my insurance company, I dropped my car off for a simple bumper repair. They told me it would take three days to complete, I said fine. take your time. Well, five days later I call to find out what is going on. They told me they had called and left a message… they called the number from my insurance paperwork which was out of date. Why not use the number I wrote on YOUR paperwork?
I picked up my car the next day and noticed when I got home that the paint was bubbling. I took it back and they said they were busy the next two days, fine with me but I think I should have been priority considering THEY gave me back my car when it was not ready or their shotty work failed. I was told to bring my car back and they would repair it again.
Another two days go by (after being told it would be ready the next day at 10am) and I finally pick up my car. Not only does the paint look like its starting the bubble again but there is a hole in my carpet driver area! I am not 100% sure this was their fault as the carpet was worn but I know there was not a hole from ripping the carpet.
I was told the bubbling is not actually bubbling and they will fix it again if it is. How many times is it going to take?
Overall, I was not pleased with the experience or the work done on my car. I will give them a star for helping me try to get my money reimbursed from the other insurance company since mine (Liberty Mutual) left me hanging since the repairs were less than my deductible.

So a drunkard runs into my car while I’m at a stop sign and takes out my left fender, door and rocker panel. Geico recommends this place to have it fixed. This is because they have an adjuster on-​site, but they assure me that the mechanics are first-​rate and all work is guaranteed. This last part about the guarantee… thank God for that.
Now I drive a Mazda RX8 that I searched all over the place for until I got exactly the year/​color/​options I wanted. I love the thing. I have no kids and am not married, so this car is my pet, my child, my wife… you get the idea. Lots of us love our cars, and I made a point to tell the insurance adjuster, the service writer and even the general manager of Gerber that I didn’t care how long it took — I wanted this car repaired right. I warned them that I would be looking it over with a fine-​tooth comb. They even introduced me to a girl they called their «quality assurance specialist» and assured me that she and the insurance adjuster would look the car over before releasing it to me. At the time I didn’t see that the «quality assurance specialist» was holing a white cane with a red tip, but I might have missed it.
Two weeks later (a week longer than originally told, but I didn’t care about time) I picked up the car. From 10 feet away I could see that the fender was not lined up properly with the door, and they took it in back and adjusted it. I briefly looked over the car and noticed a bubble in the stone guard in front of the rear wheel, a very small chip in the paint on the top of the door, and a huge & extremely noticeable drip of paint along the trailing edge of the door. Unacceptable. The service writer promised to order the stone guard and call me when it was in, at which point I could bring the car back and they could fix the work. Okay — I guess that’ll have to do.
I took the car off the lot, drove ½ mile down the street, then drove it right back. The steering wheel was off-​center. Now that’s real common after doing an alignment on a car (which they did to mine) and should have been checked. It certainly should have been noticed on a test drive. Did they even test drive it? Maybe their idea of a test-​drive is a joy ride, ’cause there were a few more miles on it, but nobody noticed a steering wheel that had to be held ¼″ to the right of center to get the car to go straight. After listening to me gripe about the absurdity of not checking this, they took the car in back (again) and centered the steering wheel while I waited. Got the car… again… and off I went.
Gotta make this shorter, so here’s the abridged version: Nighttime comes and I notice that one of my headlights is pointing up in the air — the one they removed to install the fender. I get on my stomach and see overspray all along the side frame rail and the inside of the rear wheel well. The plastic liner of the front wheel well was hit with a sander and scratched, but not replaced. Below the drip on the door about an inch from the bottom is a 1″ piece of lint that can be seen but not felt because it’s UNDER the clearcoat. Worst — the look and feel of the repaired rocker panel on the LH side of the car is completely different than the factory finished panel on the RH side. Lines are wrong, texture is too rough — it’s freaking awful. Literally every panel and part they touched had been screwed up in some way. Nobody checked the work before calling me to pick up the car (unless they were blind) and it is now painfully obvious that nobody who worked on the car or oversaw it’s progress cared at all about the quality of work being done. It was so bad, I wouldn’t have been surprised to see Alan Funt II meet me when I took the car back to tell me that they screwed the car up on purpose because I was on some new version of Candid Camera. Unfortunately, that didn’t happen.
Instead, they never called me to tell me the stone guard was in, likely because they never ordered it. I returned to the shop the following Thursday and went absolutely ballistic. It was not pretty. I NEVER do this, but the more shoddy work I pointed out, the madder I got. I refused to let them touch the car again and instead took it to a real body shop. It took nearly $ 1,500 to fix everything Gerber screwed up.
Gerber paid the estimate from the other body shop — honoring their guarantee and satisfying me. I was not going to even write this review — I was just glad my baby was back. Problem was, the other body shop found that Gerber had broken a clip on a door molding and — rather than ordering a new molding and fixing it right — they just glued the old one back on. That put the price tag $ 39.00 more than what Gerber wrote the check for to the new body shop. I paid it, took the bill to the GM at Gerber, and he gave me some crap about his boys never gluing anything. Said he’d pay but never did, so I had to go to Geico to get my $ 39.00. What a jerk.
Worst body shop on the planet, period.