Grand Canyon Tours

Tour is ok just one thing that the tour guy just was with us few hours on the bus talking with no mic, no one on the back able to hear anything but at the end he asked for 15% tip.
The gift shop should be aware of some chinese tourist. I dont want to talk bad about them but I saw several of them stole magnet from the shop without paying. I politely reminded them that they can pay at the checkout desk but they ignored me and just left.

I signed up for the Hoover Dam mini tour some time ago. The tour included a shuttle service from various hotels to the bus departure area, but the bus never came to my hotel. About five minutes after the scheduled time, I called them and they told me to wait. There was still no sign of their bus, so I contacted them again shortly after and they told me to take a taxi there. That was ridiculous in my opinion, but anyway I got to the building they told me to go to. It turned out that the Miracle Mile is a 1.2 mile-​long shopping mall with a very complex underground road system that links several adjacent buildings as well. The «basement» as I was told could not have been more vague. The lady at the front desk of the mall seemed to work for a competitor, so she was rude and offered no help (I don’t blame her though).
After running into various dead ends and calling them several times, I found out that the bus would depart from the other side of the building. It took 5 minutes to sprint there with my stuff, and when I got there the bus already left. I could not believe this and tried to remain calm while I convinced the director to reschedule me for the next morning. I regrouped my plans and was prepared to reattempt the next day.
The next day, the hotel shuttle was at least three minutes late and I didn’t bother to wait. I just went to the mall. Well, my reservation somehow disappeared overnight, and although the director (same guy) clearly remembered me, he said I would have to be on a waiting list. Furthermore, he said that since being late yesterday was my fault, there would be no refund if I didn’t get on. I had no words for this response. I sat around waiting while drafting a scathing review. Eventually, someone was running too late, perhaps suffering from the same fate that I did the day before, and I got on the bus.
I should mention one other snafu before things were totally resolved. I had a carry-​on (because I had to go to the airport right afterwards) and I was told that it was not allowed on the bus, not would the tour office store it for me. The reason has something to do with US security not allowing anything to be stored in the bus’s lower compartment, so unless the carry-​on could fit in the overhead bin, it couldn’t be loaded. The director was sure the carry-​on wouldn’t fit but I proved him wrong, just barely — I had packed very lightly. So DON’T bring anything big.
The Hoover Dam is an amazing human creation, but that’s for another review not related to the actual tour company. The touring company just provided a bus to and from the attraction, which I had no complaints about. It’s important noting that the majority of the tourists around me had smoother experiences, and my situation/​treatment may have been an outlier. However, a company’s rating here is a weighted average of its customers’ opinions, and I cannot evaluate this company based on what service I think I could have received.

I am a concierge on the strip and had a couple walk up to voice their opinion about this company. They booked the Grand Canyon tour for 11/​28/​2015 and were picked up at 630 am. An hour and a half after they were picked up they had a tire blow out and were told that they were going to send another bus to pick them up to continue their tour. It took 3 – 4 hours for the bus to be fixed, once it was they did not get to continue on to the Grand Canyon they turned around and came back to Las Vegas. When the guests asked if they were getting a refund the driver told them «there are NO refunds». Working at a concierge desk this is an absolutely ridiculous answer as it is not the guests fault and they should get a refund! They also expressed another guests issue as well. Two young girls were traveling to the south rim to stay the night in the cabin. The girls asked the driver where they were supposed to stay back in Vegas because they had already booked their night at the Canyon. The driver told them «That’s not my problem» the girls cried the whole way back. Needless to say since I am a concierge I will make sure I tell all of our employees at our properties about this tour company and make sure that when a guest comes up asking about the tour that we will encourage them to spend $ 60 more for a more reputable company that CARES about their guests. Great job, Grand Canyon Tours.

My husband and I did the South Rim tour this week and overall I would say that the tour was great. We were picked up at New York New York about 15 minutes after our scheduled 6:25 am pickup which people should understand is just an estimate. The reason that the buses run behind schedule is that there is always some inconsiderate person that is running late! We made two other hotel stops then got dropped off at the tour company Depot. This process was quick and we were offered a Danish and a bottle of water each and assigned a bus. If you are going on this tour in the summer bring extra water. Our driver was Rasheed. He started out friendly and told a few jokes but as the day went on I would say his personality was intense. With that said I do appreciate that it is a long day and he is responsible for 50 or so people and keeping a schedule and keeping everyone safe. Anyway we were there to see the Grand Canyon. He was extremely knowledgable about Vegas history and Grand Canyon history. I really appreciated that. The first stop was at a small stop in Arizona for a quick bathroom break and to buy snacks etc. after that we traveled on the the Grand Canyon Railway for a very nice buffet lunch. We got seated with another couple that despite the fact they spoke English did not make any conversation with us which was extremely awkward. We ate quickly and walked around. There is an old steam engine train and a gift shop and it’s a nice place to take photos. Of course even though Rasheed reminded us over and over about getting back to the bus on time there was always that one person who did not care and we ended up waiting at every stop for these rude people. We finally arrived at the Grand Canyon first stop which was Mather point and it literally took my breath away. I felt my heart racing and got a bit dizzy but it went away. Words can’t describe how beautiful it is. We had plenty of time to walk and take photos. There are bathrooms there but no restaurants or anything else. We boarded the bus again for second point which is bright angel and it was even more spectacular. We got delicious ice cream there and bought gifts too. We boarded the bus again and headed back to Vegas. Here is the part that freaked me out and maybe it was just me but the ride back was scary. It is pitch black and the roads are winding. It feels like you are going to skim the side of every truck you pass. Our driver used his bright lights because in certain places you could not see the road. We were cut off twice by other cars and we were going fast. I was super nervous but I noticed some people did not even notice. We made a quick stop at a burger place (Carl’s Jr.) then back to Vegas for hotel drop offs. I noticed in other reviews that people were complaining about being asked to tip. Give me a break. You just got driven around for 10+ hours– your driver deserves a tip. I also noticed that other people complained about hotel drop off. Our driver explained why certain hotels don’t permit this. I think for the price the tour was an excellent value. If you are prepared for a long day and don’t mind being in a group setting and having to wait for other people and make stops here and there then go for it. The Grand Canyon is well worth it.

Do yourself a favor and if you are going to Las Vegas and want to go to the grand canyon, call an Enterprise off of the strip and have them pick you up at the hotel and drive yourself there via GPS like I ended up doing. Everything about this company was a nightmare. Like other reviewers stated, they did heard us like cattle. We got picked up at 6:10 (had been up since 4:30 to be ready). They screwed up the hotels where they were picking other people up at and which resulted in us having to make more stops than necessary and we ended up being the last bus to the terminal to check in. Stood in line to check in for about 40 mins and finally got assigned a bus (at maybe 8 – 8:30am). Welllllll, that bus broke down around 10:30am and we were stuck outside the Hoover Dam for almost two hours. I literally had a nervous breakdown. It was the last day of my extremely short vacation being RUINED by this company. I ended up finding an Enterprise in Boulder City and they actually came and picked us up. The car was only $ 55 including mileage. Sure I paid $ 100 for gas roundtrip Grand Canyon National Park, but it cost me $ 160 for the bus anyway (for two of us) so the price was exactly the same. I called the company to say I wanted a refund and they told me I signed a waiver against mechanical failure… REALLY?! The only thing I signed was a list of names that they told me to sign next to my name to say I was checked in. They never said ANYTHING about a waiver nor did I read any material having to do with waiving liability due to mechanical issues. Complete and utter BS!
Worst. Company. EVER!

I took a tour with this company three years ago. The tour was fine — nothing fancy and not much time at the Grand Canyon but we had a good time. However, the company neglected to tell me that their system was hacked and all of its customers personal information was stolen.
A lady called with all of my personal information from that trip and wanted a new credit card number to refund the trip to me as another passenger had sued that same week. All a scam. When I called the Grand Canyon Tour Company the rep seemed less than sympathetic and said this happened to many of their customers and they reported it to the authorities as many customers cards had been charged thousands of dollars.
Well if you had a breach in credit card info why didn’t you contact all customers to inform them so they could change their card numbers! Cannot recommend due to this experience.

Book with caution! Our bus never showed for hotel pick up. When I called, I was told repeatedly that the bus was sitting in the hotel pick up area, which was untrue. We were then told that if we wanted a refund, we would have to take a taxi ride to their headquarters off the strip to obtain a refund. No way. We ended up taking our tour through another company and had a great day. I eventually did get my money refunded through a conventional route, but it took a week for the refund to show up.

I was expecting to be herded around like cattle, abused and irritated; but, thankfully I got the complete opposite. For the south rim tour, $ 79.99 plus $ 10 per person it was a steal. If you factor in renting a car, gas, getting lost (or not), entrance admission to the Grand Canyon, free pick-​up, lunch and breakfast. I felt like I got my money’s worth and maybe even more!
The only time I felt like sheep was when they dropped all of us off in the morning at their «office» to get us all numbered and situated and made us wait in this small room like we were at the DOL. But that’s it! Lunch was great, enjoyed the food there (and I’m pretty picky so). We had a little under three hours at the Grand Canyon, were able to do the rim walk which was about 2 miles — I highly recommend doing that, amazing views! The south rim is absolutely breathtaking. Loved it.
I would recommend this south rim tour to anyone! However, next time I’d want to attempt to go down into the canyon. Mule pack anyone? :)

We booked the Grand Canyon West rim tour. I was looking forward to this tour and was so disappointed to say the least. Let me start at the beginning.
The tour brochure states «hotel pick-​up» which you would think means you are getting picked up at the hotel you are staying at, right? We were staying at the Palazzo. After I paid for the tour and got my confirmation, it stated that we were going to be picked up at Treasure Island. Yes, that hotel is right across from the Palazzo but they didn’t inform you that there was no way to cross Las Vegas Blvd close by our hotel so it took us about 25 mins to walk to Treasure Island.
We finally got to the hotel and found the bus parking area. The instructions stated «look for a bus with 1800−4-canyon in the window. There were 3 big white buses there, none of which said anything on them. We were supposed to be picked up at 610. The instructions said to call if we weren’t picked up by 615. 615 rolls around so I call. The guest services lady was very nice. She said «your bus is not there yet. They will be there within 5 mins. Look for a bus with grand Canyon tours written on the side. It’s big letters you can’t miss it!» OK. So I’m feeling better about the situation and we go to sit on a bench and wait. 5 to 10 more mins pass and some gentleman walks up to us and says «are you kasie?» I said «yes.» He says «well we’ve been waiting for you for quite some time. The bus is up here.» Wow seriously?! It was one of the plain white buses that had no markings what so ever except 4 numbers on the back of the bus. Needless to say we felt like idiots and everyone was staring at us with anooyed faces when we got on the bus.
Next stop was the bus terminal. Here you will find an incredibly rude employee (seemed to maybe be the owner) directing us like cattle into a line to get you bus number. The building is very small so be prepared to stand nut to butt especially with all the Asians there pushing and shoving their rude asses toward the front so they can take their selfie stick and get a picture of God knows what! The line moved pretty fast tho. After we got our number we were directed rudely by the owner gentleman to the refreshment area where you were instructed to take 1 little debbie style Danish, a cup of coffee if you wanted it and 1 small bottle of water and instructed to leave the building. There were several elderly folks trying to stay inside the building because it was really cold out but the rude gentleman yelled at them to «get outside and wait and you better get used to it because you’re going to be outside all day anyway at the Grand Canyon.» exact words!
Finally the bus arrives that is taking us on the tour. The seats were comfortable however that was about it. The tour advertises WiFi on their buses. It was hit or miss whether it was working or not. Do not plan on watching any videos because that wouldn’t work. Also don’t plan on hearing anything the driver has to tell you. The speaker system on the bus was a piece of shit! Couldn’t hear anything but a bunch of mumbling. After telling the driver several times we couldn’t hear her so just stated «sorry there’s nothing I can do.» Then it was time to watch some informative videos about the hoover Dam. I was excited because I was very curious about it. Video starts playing and I think to myself… Wow those are some nice pictures on the screen, but what the fuck are they saying. Once again… Couldn’t hear a damn thing!
There is a small touristy town about 45 mins away front the Grand Canyon that they stop at to give you your box lunch. I will admit, it was pretty good. Sandwich, chips, and cookie. The tour advertises free bottled water. However they don’t tell you that your free water was the 1 small bottle you get in the morning at the terminal. Well 3 hours had gone by and that bottle was long gone. I was definitely expecting to get at least another bottle with lunch. Nope… That’s their trick. We’ll stop at the only town around and force you to spend $ 4.50 for a small bottle of water. You would think on a 12 plus hour tour you would get more than one bottle of water.
Anyway we made it to the Grand Canyon and it was amazing! Unbelievable! You must go in your life if you get the chance. Absolutely incredible.
I just wish we would of rented a car and skipped the tour group all together. Would of saved a lot of money.

Grand Canyon Tour Company needs some work and needs to fix some problems.
Did the west rim bus and skywalk tour. I stayed at the Palazzo and had to catch the bus at treasure Island at the valet bus pick up area. This was chaotic because no one knew what bus to get on and none of them are labeled. Wow a plain white bus, which one do I get on? So I checked a couple nope, called the tour company. The bus isn’t there yet, but will arrive shortly. I have a seat fifteen minutes goes by and a guy comes strolling down, you taking a grand Canyon Tour? Well I was planning on it if I knew what f$cking bus to get on.
Here’s an idea, if you bring a plain white bus have the driver stand out side the bus with a sign telling everyone this bus is for Grand Canyon Tour Company.
Once on the bus we are taken to the bus terminal location where we are dropped off. Here they have a major a$$hole who is the drill instructor telling people to do this, do that, hurry up, get the fu@k in line, get outside, this guy needs to seriously calm down and learn some public relations.
This is where they give you a snack for Breakfast, coffee or tea, a pastry, and only one bottle of water, and the drill instructor a$$hole will make sure you know to only take one.
Once we are divided into groups we wait for the bus, guess what? It’s a plain white bus so you better figure out how to identify it because if you are twenty minutes late at any stop they leave without you we were threatened.
Once on the bus the seats were comfortable. Make sure you sit up front or you won’t be able to hear anything. The driver is the guide and will tell you about things, the problem is that no one can hear her over the engine, she is using the engine brake which makes it even louder. She states that isn’t her problem, well it’s a huge problem when I don’t know where to go or what time to be back, or any other instructions.
The WiFi doesn’t work on the bus, it is spotty and horrendous at best.
The first stop was the Hoover Dam where you can get out to see the Mike O’Callaghan — Pat Tillman Memorial Bridge. Here they have some info on the bridge, but you have twenty minutes to get to the bridge and back so no time to read. This is a great view of the Hoover Dam and you can also see the welcome to Nevada sign.
Once back on the bus it’s off to the Grand Canyon. The bus stopped in a sh! thole town called Dolan Springs. There the driver passed out the boxed lunches and nothing to drink. Well there is a store where you can pay an arm and a leg for something to drink, but you better be back in ten minutes. So you are forced to buy water.
The next stop was the Grand Canyon. This was set up pretty nicely with a bus that goes between the three stops, the buses are like every twenty minutes. I used my time at Eagle Point, the views are amazing and the skywalk is incredible. The problem is the Asians, they are very pushy and discourteous, there is no railings and the drops are 400 feet or more, so if they push you over it is not going to be good. I tried to stay away from them but they were everywhere. They had several close calls, I don’t know why they are so pushy and can’t take turns. The views are amazing and spectacular.
The next stop is guano point where there is remnants of the days of the mine. The views here are just as breathtaking.
There are several gift shops also.
Once back on the bus it was back to the hotel. The bus also plays several informational videos, but you won’t be able to hear them due to the noise of the bus.

This Grand Canyon tour company is not disabled friendly. My dad, who is legally blind, had to give up his disabled seat for two non disabled people so they could get there perfect pictures. Then to top it off bus driver Rick laughed and said the company told him too. Then bus driver Rick did not drop us off at the designated hotel stop, so we had to walk a mile to our hotel. The food place they take you too is disgusting and you had 45 minutes to eat with all the other buses as well, so technically you have a 15 min lunch buffet. Horrible experience bad bus driver who didn’t care for a disabled American vet. Please do not take there tours if you are elderly or disabled. This company doesn’t care.

Horrible customer service! I was excited for my trip to the Grand Canyon but I had a death in the family which resulted in canceling my whole trip and flying home instead. All the other companies I had things booked with were very understanding, except this company. Very hard to get in touch with customer service and the rep Donna was very rude. I was told I would be charged only the cancelation fee of $ 35 per person. A month later I had to call company back, which once again is a very long wait, to request my refund that was never given to me. Would loved to use this company when I can plan my trip again but not after this fiasco!

Where do I begin?
If you can get past the hotel pick up ‘cluster f*ck’, then the cattle call, part 1 at the bus depot, then cattle call part 2 at lunch time, once you get there it is worth it!
–if you can avoid the hotel pick up and go straight to the bus deport — do it, do it, do it!!! trust me… I was told a 6:30a pick up at the Excalibur rotunda, that turned into a 10 – 15 bus mess. I had to go to every bus, and in the process an hour later I found out my bus left at 6:23a — yup, way before the 6:30 pick up. Lucky for me the bus was rerouted back to the hotel for pick up.
–Cattle call #2 came at the lunch stop. We got 45 minutes to eat and half that time was spent in line waiting for food. There was not a single waiter to be found!
if you can get past those 2 things — once you get to the Canyon — you will wonder why you waited so long to get there.
We had a great tour guide — Larry. We made a stop at Hoover Dam, and watched a movie about the building of the dam. In addition we drove down historic route 66.
This will be a long day for you — about 10 hours from start to end. Wear comfortable shoes and bring a few bottles of water, and tip your driver for a job well done!

Overall a great tour for the day, and at a great price. Got to see some incredible views and our tour guide was full of information and a natural comedian (the dam jokes never get old)
I did the south rim tour and definitely feel like I got more than I signed up for which I appreciate!

Long drive from Las Vegas but a breathtaking view once you get there… it’s worth the trip. :)

My daughter and I took the South Rim tour. We were a little late starting due to late arrivals from the other hotels (starting point was at Planet Hollywood). Our driver was very experienced and timed things to keep us just a head of other tours but still plenty of time at each stop. Buses were clean and amenities of electrical outlets and free WIFI are great. The Buffett lunch was very good and the restaurant was comfortable. Actually better then expected considering the price of the tour.
Larry’s (the drivers) experience was also so helpful in tips on using our time and when we’d have more time to shop for souvenirs. Movies and history videos (G Movies and videos appear on tv screens spaced throughout bus) were timed to end just before arriving at the next stop. What is not mentioned is the history of Route 66 which is part of the drive. It really inspires me to go back and visit the area on a road trip. Be prepared to return late, we didn’t make it back until ten s o don’t plan anything because the return time can vary depending on road construction, delays, and which hotel you’re staying at. Both my 18 year old daughter and I would recommend this trip. We tripped the driver $ 30 which is average for two people. Ultimately a great value for the price.

Booked a south rim tour. Started off really slow, bus took us to the Miracle Mile and then we got put on another bus after getting a danish and coffee/​water to start off with. Took a while to get things organized.
Stopped near the dam, a rest stop in Kingman, Az, then had a decent lunch in Williams, Az. The south rim is quite a drive. Once we got there, we had a couple of stops at the canyon for about an hour each, then headed back with one stop again in Kingman, Az. The south rim is a long trip, prepare accordingly. We got back around 9:30 or so. Our driver, Tommy, was excellent and informative.

I took a tour of the South Rim and had an absolute blast! I had the «Do It All» package that included the Helicopter/​Boat ride and the Skywalk. Before that, the bus stopped at Hoover Dam which had amazing views! After that, I arrived at the beautiful Grand Canyon!
First, I went on the Helicopter ride that took me to the base of the canyon. The views from the chopper were AMAZING! It was definitely the highlight of my trip. After our party descended into the canyon, I rode a boat on the Colorado River. The guide down there was excellent. Finally, I capped off my tour with the Skywalk. I could only stand there a few minutes before my fear of heights kicked in, but it was a good experience!
On the bus ride back to Las Vegas, the driver shared interesting tidbits about the Strip that I was totally unaware of! (Even as a Las Vegas resident.) Overall, I would highly recommend this tour! I had a fantastic time!

Our group went on the south rim tour for an over inflated price of $ 150/​person. We were picked up at 6:30 am and taken to Miracle Mile in Planet Hollywood. Our «breakfast «consisted of ONE danish and bottle of water, tea, or coffee. We actually went back and took another round later on. Bring a lot of snacks or you will be hungry!
We first drove over the hudson bridge and stopped to take some pictures. Then we set off for south rim and ended up eating at a buffet near the railways. It was actually pretty good mexican food like do it yourself nachos and tacos, potato and sausage mix, spanish rice, salad bar, abd chicken legs. Overall it was quite satisfying but we only had 45 min to eat and shop.
Nexx we got to Bright Angel Lodge where we had 2 hrs to shop, take pictures, and drink coffee at the café.
To be honest, even though we had a great tour guide, the visit to the Grand Canyon was not that interesting. Thw view wasn’t spectacular or breathtaking. At least we can now say we have been to the Grand Canyon though.

Fun Grand Canyon day trip.
They picked us up at the hotel at 7:00 a.m., and had a couple of fun stops. Stopped in a cool little Route 66 town called Williams for lunch. Made it to the Grand Canyon. We walked the 2.5 mile hike to Bright Angel Lodge where the bus was there to pick us up again. On the ride back we stopped in Kingman, where we got Wendy’s for dinner. We were back in Vegas by 9:00 p.m.
Our driver was knowledgeable and told lots of facts and stories. Poor guy had the world’s most monotone voice EVER (think «Bueller??? Bueller???») and most of the people on the ride down fell asleep pretty fast. haha.
My only real complaint is the pick up process. We were picked up at the Bellagio tour lobby and there were SO many buses coming in at 7:00am, that you really had no idea which one was yours. Every time a bus came in, everyone would jump up and run over. I would recommend to the tour company to put SOME kind of identifying logo or wording on your bus. I think it would help with the confusion.
The Grand Canyon is pretty amazing though. I would highly recommend people see it. Its true when they say pictures don’t really do it justice. I wish the tour allotted more time there, but I guess that’s what you get when youre part of a group tour.