Harmon Medical & Rehabilitation Hospital

DO NOT GO HERE! DO not let a loved one go here. I would love to know where the five star people were in that place because I tell you for the almost 2 weeks my mom was recently there we only found a handful of decent, professional people there. There are procedures for transportation-​not followed! We were told by what we thought was a nurse to be told no she was not a full nurse (why was she there then?) that my mom should have asked for pain meds! WHAT? No we were told there is a procedure but no one could tell us why they did not follow it. I witnessed on MULTIPLE occasions my moms light (call for assistance) being ignored as staff was either on their phone or with the back to the rooms. Medical staff stated they would check on issues and «be right back», never to come back. The staff would wake her up in the middle of the night, on multiple occasions (if not nightly) for meds (which she should have gotten earlier in the day), blood pressure checks and then once at 4/4:30 in the morning to change her bed sheets! When was she suppose to sleep to rehab?! Again except for the VERY FEW staff that were good (and I am pretty sure they were contracted in) that place is sad. As another reviewer noted we had to ask about medicines she was receiving as she was having what we thought was mixing of the wrong medicines and in turn hallucinations (which turned out to be correct, as when they stopped one med she got a bit better). She had trouble with feeding and the staff said they would help but if my dad had not been there (when the door opened at 8am and stayed for all her meals) she would not have gotten her meals in her. I did speak with a case manager as well as called management but got the run around from the case manager and never got a return call from the management. I was told my mom should have gotten a folder with the name and numbers of the patient advocate and head nurse but nope that was not there at her bedside and when I asked for it no one came back to her room with it. Other than her physical pain she now has some emotional scars from being treated so poorly. I would quit my job to care for her before I would let her go back there. If you or a loved one have to be there, know how to get a hold of the patient advocate on day one.

If I could give this place negative stars I would give them –5 stars!
If you care about your loved ones don’t let them get sent here!
I do not even know where to begin. Although some staff were caring and thoughtful, over-​all the staff is hostile and aggressive to family and patient if you ask any questions.
The majority of staff have no understanding of patient bill of rights and right to know.
My father has been here for 5 weeks and we have spent three weeks trying to get him transferred to a better facility.
They have not been treating/​cleaning his bed sore after he uses the bathroom, the nursing staff do not respond to his requests to assist him to go to the bathroom, in fact his call light was out for three or four days in his new room. They didn’t even notice, I had to bring it to their attention and request it be fixed.
The Dr’s change all the time, there is no adequate integrated case management or treatment plan, which means the Doctors do not know what is going on with the patient, as far as patients progress, physical therapy, occupational therapy etc. Staff do not review patient history, example: my father has extreme and chronic back pain for over 12 years, they were not giving his pain meds prior to physical therapy and then they would not complete session because he was in pain…
Also they do not read the case to impliment changes in patients condition. My father passed his barium swollow test on a Monday and up to the following Friday, one and a half weeks later despite our protests and the speech therapists recommendations, the nurses were still ordering all his food be mechanically softened.
When we asked for a social worker, none were available for over a week.
When we asked for a patient advocate it took days to get one.
When we asked for a transfer to a more intense physical therapy center we were denied, based on PT notes that were two weeks old.
When we demanded a meeting with all pertinent administration regarding our grievances we were treated well and they acted like this was a big surprise to them and were very apologetic. They decided to retrain staff and too impliment every one of our requests through Dr’s orders.
So we were put in the position of having to tell them how to do their jobs, this is not only unprofessional but untenable.
Every patient has the right to know what medications they are receiving and what they are for and what is their treatment plan, the family has the right to know how their family member is being treated yet we were forced by staff to produce a POA form.
I have left out many things, but these are the main issues.
If we had not had a family member on site every single day for up to 8 hours my father would not have received the care he needed medically or for physical therapy. I am disgusted and disturbed by this facility.
No patient or family should ever be put in the position we were put in.
Horrible Horrible Horrible.

My father had his hip replaced and was sent to HH. I had read all of the reviews about the facility and I was very nervous. I found that my father got good care at HH. He was in the 600 wing and had high praise for his nurse, Sue. She kept him and our family informed. We felt confident that she knew what she was doing. I realize that every experience is different. My family is thankful that ours was a positive one.

Also you may want to know (something they likely don’t want you to know) they have a huge turn over in the nursing areas because HR doesn’t know how to treat them). One of the very best RN’s (20+yrs experience at much better hospitals) who had turned in their resignation (at Harmon last year) is no longer in Las Vegas and she suggested that the place be closed down because the inside day to day practices were so bad.
Have been told by a current Harmon RN that their leadership was too focused on what they proudly declared was going to become Las Vegas’ very first «Magnate facility» at «Harmon West» which is named Mountains Edge Hospital. (can you hear the hundreds of former Harmon nurses giggling :). Others who left last year suggested that they get rid of the CEO and the HR director… But reportedly Both are being promoted to «Harmon West» (hey they claim the CEO is married to the regional VP of the parent company… if true you’d expect them to clean up Harmon East first, no?).
Their new hospital opening in 2015 and as mentioned is named, «Mountains Edge Hospital.» If you like Harmon Medical Hospital you will love their newest place at West Patrick and S. Durango.
My sincere best regards to both Harmon East & Harmon West… Because at a hospital it’s supposed to be about the best interest of the patients (and not about dumb & dumber over in HR). So sad that So Many Good Nurses have left to Better Hospitals as a Direct result of how HR treated them. If you still work there… be careful!

Absolutely horrible, this place should be shut down and condemned! ! My grandma went in being able to walk 2 months later CDIF bed bound she was a healthy person just needed to get blood pressure under control and now she has to learn to walk again because of those so called nurses and so called doctors do not put your loved ones in there unless you want them treated like a dog locked in the beds toilet at bed side instead of lazy «rn» «cna» whatever they are I wish I could put one of their loved ones through what they did to my 66 year old grandma the whole staff was horrible disgusting place. Don’t deserve any stars but I want everyone to know how bad this place was she is now home in much better care thank god

Very bad customer service at the front desk (mostly Hispanic lady with glasses)
Will never come here again or even refer people for medical services

DO NOT SEND YOUR FAMILY MEMBERS HERE IF YOU WANT THEM TO LIVE!!! This is an awful place! The dogs at the pound get better treatment. If you care about your family member DO NOT SEND THEM HERE!!! my grand mother went there after a bad fall where she hurt her knee. A doctor never even looked at her knee and they never did any physical therapy. They didn’t even get her out of bed! They ended up giving medicane she was highly allergic to which was in her chart. This caused her kidneys to start failing and she ended up with C-​diff in isolation. They just started hooking things up to the IV not even telling her what they were. One of which was a seditive they gave her everyday. Stoped her from asking questions. They even took the phone out of the room so we couldn’t get a hold of her. It gets worse the cleaning people STOLE ALL HER BELONGINGS including her glasses that she can not see without! Now she is in intensive care in the hospital and hasn’t been out of bed for 3 months and will proably never be able to recover. Horrible because she only hurt her knee and now she might die because they just don’t care.

place had no a/​c they were suppose to send report to dr when I got there never did I had to call doctor they needed a nurse to wrap my let it was like pulling teeth went I get home will tell my ins how great the place is

If I could give this NO STARS I would! It is the worst place possible to send a patient here 3 weeks after Open Heart Surgery with NO doctor on staff only on call. The nurses did their best, but I suffered greatly by having medical emergencies 4 out of 5 days. Upon arriving here late at night, I was put in a room and never attended to for 45 minutes. The stay was awful. No choice of any food, you eat what they give you. Or, you don’t eat at all. NO DOCTOR came when I had these emergencies and had to be sent to another hospital. Three blocks away, the ambulance charge was $ 1,000. Sent back here again and had a very dangerous medical problem, sent to another hospital. My insurer doesn’t use the «best» only the cheapest. If you have someone you love or yourself, REFUSE TO GO HERE! I was threatened by my insurer that if I did not go here my hospital bill which was over $ 500,000 would not be paid nor would I be reimbursed for nursing care at home. To go here Three WEEKS after major surgery is just wrong!

Worst PLACE EVER to send someone or get sent from a hospital you care about!!! You might as well tell the person if they have to go, good luck on ever getting out. Better yet, getting out alive. Probably better if you die then go here. Place is such a joke. Seems like everybody that works there could give a sh** if you live or die. Everybody from the wanna be nursing staff to the top stupervisor. Nurses never attend to you, ignore, RUDE AS HELL, care a less. I think they send people that can’t make it as a real nurse or someone who thinks they are a nurse they go here. If you don’t want to work there or wanna HELP people like YOU SIGNED UP FOR then quit. It’s people /​scumbags like that, that work in places like this one where people are scared to go because they get mistreated just like in this dump. You would probably get more help from a crackhead then this place! I wouldn’t send my worst enemy here. And that says ALOT. I wish this place would shut down but, wish in one hand, sh** in the other and see which one fills up! This place get a BIG GIGANTIC «F». I will use the word FAILURE rather then what I really want to write because I know this wouldn’t make it to press. If they want to send you here… RUN, AND RUN AS FAST AS YOU CAN!!! (THIS PLACE «ALMOST») if not did, kill my mom.

I guess everyone’s experience is different? I am and have been thankful for the staff that I’ve met who have been helping my mom rehabilitate from her triple bypass heart surgery. They have been nothing but courteous, helpful, and caring. Yes, it’s their job to do so but there were quite a few tender moments that put a smile on all of our (Family members) faces. Sort of above and beyond situations. I’ve read some of these past reviews and noticed one talking about a doctor not being on site, only on call. Well, this is a rehabilitation facility. At least for my mom’s situation, her doctor had her admitted here before the surgery to make sure all the pre-​op tests were complete and everything was in-​line. The day of the surgery, my mom was taken back to the the hospital where the surgery took place. After she was stable enough to be moved, she was re-​admitted to this facility for the rehabilitation process. She’s, thankfully, been doing well and being taken care of since. My mom’s doctor visited a couple of times to make sure all the ducks were in line and ready to quack. My dad is there most of the day tending to my mom, his honey bunny. We, the kids and grand kids, etc., drop in and out during the course of the day. Visiting hours end at 1900 hours. So yeah, I give this facility 4 stars. If it had TV’s with DVD capability or WiFi throughout, it would have gotten the 5. BUT!!! The staff definitely deserves a full 5 stars!!! On behalf of my mom and family, thanks!

Worst place ever… won’t even give the patient what they need to clean there dentures. My friend was there for ten days… she checked herself out because she was so miserable there. They wouldn’t even let us use a wheel chair to go the 100 yards we had to walk to get out of there including a wrong turn. I wouldn’t send anyone to that inhumane place.

No, I didn’t come here as a patient. I was touring the place for a volunteer position.
Sad to say, there is no doctor on site (only on call). It is acute care and patients usually only stay for about 7 – 10 days average. There is about 18 beds and 450 staff members in 6 wings. No surgery done here.
Side note: Parking is limited and does overflow. Park on the street or across at the overflow lot.

If you can help it, or talk your insurance company into NOT sending you or your loved one here, please please don’t go! The doctor and nurses that «cared» for my mother were VERY irresponsible in her treatment. She had pneumonia and was treated in the hospital for it, ultimately ended up having a lung surgery at the hospital and was sent to Harmon to heal and then come home.
They were giving my mother morphine EIGHT times a day — every three hours. My mother is petite, and when she was admitted into the hospital, she was underweight at 85 pounds or so. When Harmon released her– she was 72 pounds! AND come to find out, they released her with MRSA! She almost died because of them. We had to send her to a hospital in LA and upon admitting her, they did a culture swab in her nose (no one has ever done that in Vegas) and within 48 hours, the MRSA culture came back positive and they treated her for that and was released the next day. She was literally dying in my house. My mom is 58 years old and looked and acted like someone in her 80’s.
Harmon employs irresponsible doctors and nurses who lack common knowledge. She had a rash on her legs for FOUR days before they released her and when we asked about it, the nurse said it was probably from lying in bed for so long and put Desitin on it. She was in the hospital and Harmon for a combined total of six weeks. I’ve been told that with a long stay in a hospital like that PLUS a rash should be a red flag to any medical professional.
Don’t go here.