Heritage Pool Plastering

Honestly, I can’t say I would recommend, even though I had high hopes. Heritage gave us a great quote over the summer to re-​tile our entire pool. We accepted their bid with an expected start date of October 26. They sent us a contract in late October for work to start Nov. 1, which we gladly signed. It’s Nov. 25 and they have not started work on our pool. At one point in early Novmber, they came to drain our pool and actually partially drained it; but then said they needed another piece of equipment because our pool was too large. Then I woke up the next morning and the pool was refilled. My husband calls them almost every day to get details and the response is basicaly that they ordered the wrong tiles and are waiting for the correct tiles to come in. After a full month of this story and equipment excuses, I’m doubtful that they really want our business.
So, Heritage, I ask you: do you want the work you quoted us for $ 3,500? Or shall I find another company who wants our business?

I had contacted these guys for an estimate to re-​plaster my pool, repair and paint pool deck and to replaced tiles. This was only the second company I had asked for an estimate.
I had read the positive comments by one customer on Unilocal,and decided to give Heritage pools a call. I thought the estimate was too high, but agreed to get only the pool plastering done. I asked when can they start, and was told late february. They sent me a contract to sign, but with no start date on the contract. I was told they would give me a start date in a few days. I intended to wait for the call with a start date, and then would ask them to include that on contract. Then I would sign contract. The call never came. Never heard from them again, even after e-​mailing them. In the mean time I did a little more research on this company, and found 3 customers complaining about the quality of the work, and that this company does not honor their warranty. Not too good, and the contract only warranties the work for 5 years. Not too good, when plaster is supposed to last a lot longer than that.(10−17 years). I also looked up the owner’s name in the public records search, and found a couple of pages of Lien activity. Not sure if the liens are on customers properties or what. A couple of IRS liens were also found. I dont feel good about hiring a company that looks like it is lien happy. It indicates maybe frequent disputes between the company and home owners, where home owner wont pay for work maybe due to poor quality of work or failure to complete job. Then the home owner gets a lien on their home. Not about to sign on with such a dirtbag company, and put my home on the line.
By the way the Nevada state contractors board does show some disciplinary action taken against this company back in 2009. Something about accepting a job higher than the insurance bond or something. Not something that worries me, but just another small indicator that this company does not have it’s shit together.
on a positive note however, this company does not have any disciplinary issues in past 5 years. That is better than the other contractor I had asked for an estimate from.
One thing I did like is they have a list of jobs they have done, and photos. That shows that maybe they do take pride in doing a good job. But what about the 3 customers that complained on Unilocal?Those Unilocal complaints paint a bad picture.

Can you let me know how the pool looks now? Any discolorations? This plaster company plastered my pool in march 2012 and I have already had many problems even after fully maintaining it. Problems actually started about a year after and I have had multiple people telling me that the plaster company is responsible. Thank you

30′ x 16′ pool drained (day1) chipped and cleaned out (day2) replastered (day3) and refilled (day4,5). Excellent response to questions and concerns. A supervisor was at my house within one hour of an (unfounded) concern and answered my question with professionalism and in a way I could understand. Everything was smooth and the paperwork was done immediately (with help of email).
The only thing I could mention on the down side was that the dust was everywhere and not cleaned up on my hot tub cover, benches, tables, etc. Also, the mixer broke down right at the end of the job and it made a small mess in my grass splattered my mailbox and trashcan and whitened the blacktop. There was a good attempt to clean it all up, but it was not completely gone. For $ 3300.00, I should expect pristine, but I’m not disappointed with the overall service and workmanship. I would recommend this company to my family and friends. Now let’s see if it lasts 10 years like the original plaster!