Hertz Rent A Car

Absolutely worst excuse for a rental place ever. The earliest you can pick up is 7:30am so we selected that time. At 7:39 the employee pulled into the parking lot to show up to work to open up the place. Then after waiting in line we were told even though we reserved our vehicle days ahead of time, they did not have it at this location. Someone had to drive us to a rancho location to get it and then we had to get at the back of the line there because of their inconvenience. Waited for all of those customers and went to the vehicle to discover it had never been cleaned. At this point we were already an hour and half late leaving for our trip and we just said we would take it and didn’t have time anymore to wait on their mistakes. Now we got a late start to our trip and get to drive around in a car with Cheetos stains all over the floor and steering wheel as well as random pills and dirt spilled all over the back seat. Also as soon as we started driving, the low tire pressure symbol lit up so we had to go find a gas station to fill up a tire. Terrible business! Will never be back!

ZERO STARS!!! Had to rent here because our car was being repaired at the body shop next door. Started out weak and got a whole lot worse. Upon initial contact, the counter girl was in her office on her personal phone — looked straight at me and kept on talking on the phone. 5– 10 minutes later, she came out to begin the rental process. Thank goodness most of the paperwork was already done since this was an insurance claim, loaner rental. So… got the car, no walk around, no vehicle check with the attendant like you get at most rental places. I did my own walk around, went back in and told the gal that the car was not super clean inside or out (couple litle dings and scratches). She said, «It’s OK, I just drove that car. Don’t worry about it.» Ok — I drove away.
Just returned the car this morning. Different gal at the counter (her name is Kateco) took the key to check fuel and mileage. She came back in and said «I have to charge you $ 200 to have the car detailed because there is pet hair everywhere. We don’t allow pets in our cars.» HUH???
First of all, my pets never rode in this car. Second of all, their website says their cars are pet friendly. Yes there was some dog hair on the driver’s floor mat, from my shoes tracking it in. Not a big deal if this had been Enterprise. When I said no. she said, «well, I can make it $ 50 but it has to be detailed because the next person might have allergies.» HUH ??? To say I was mad is an understatement. At least she let me have the car back to vacuum it myself. I went to the car wash around the corner and used the free vacuum. IT TOOK ALL OF 5 MINUTES to completely remove all traces of dog hair. («before» pics attached)
When I went back, I told her that it took 5 minutes and it wasn’t that bad. How could she justify trying to charge me $ 200 dollars? She started arguing and tried to tell me there was dog hair everywhere. When I said, «so, you want to argue with me?» she said «No I want you to calm down.» That’s a great way to de-​escalate an upset customer, NOT. Finished the transaction in silence and walked out. I immediately told the folks next door at the body shop, who couldn’t believe it either. They told me they have had lots of complaints about this Hertz office. They also said the just got Enterprise on the other side of the parking lot. My suggestion to them was (and is) get rid of Hertz and move Enterprise into their office. The service advisor will be taking this complaint to his upper management. Hopefully, Hertz will lose this location. They can’t continue to treat customers like this and expect to remain in business.
Isn’t part of the reason you pay exorbitant rates to rent a car is because they have staff that clean their cars between rentals? (yes vacuuming should be part of that).
I WILL NEVER RENT FROM HERTZ AGAIN! I WILL TELL EVERYONE I KNOW TO NEVER RENT FROM HERTZ! NO CONCEPT OF CUSTOMER SERVICE!!!
After reading some of these other reviews, it seems like this Hertz office doesn’t know how to take care of their cars or their customers. STAY AWAY FROM THIS LOCATION and STAY AWAY FROM HERTZ. This is obviousy a company culture issue as well as just plain BAD SERVICE!!!
I have called Hertz corporate and related this experience. I have also completed their online customer satisfaction survey — rating them extremey low. Needless to say, this customer is NOT satisfied.

Dirty, dank, stinky cars. One pretty good customer service rep working tonight, one really bad one.
The girl at the counter is rude, huffy, rolls her eyes at me, attempts to argue with me. Almost comedic in nature.
Aside from the foolishness of the one cranky agent who should be replaced, the cars are dirty– very dirty, and they smell.
The experience I had today does not fit into the Hertz brand image nor does it reflect well on the businesses that refer to this location.
This place needs to get secret shopped badly.
I forgot to mention the tag on my rental car is expired as of June 2014. So, yea, no one is taking care of the cars, expired tags plus dirty cars makes me sure no one is paying attention.

I am sitting here in the lobby as I write this. I come in to pick up my rental car and the young lady at the counter is extremely rude. She started attacking me because I didn’t have the proper paperwork. I didn’t know I was supposed to bring it because the manager I spoke with told me he had it. Well… They lost it. Go figure… She then started huffing and puffing and being extremely rude. I asked her to stop because she was making me totally uncomfortable. She still didn’t. Then the lady got on her cell phone right in front of me and started making comments about me as a customer to her friends. Really professional!
I have to use their service because my car is being fixed from the dealership, and they are paying for it. I had someone from the dealership come down to take care of the issue since the lady at the desk would not stop being rude. I couldn’t take it. I love Jim Marsh Kia… But Hertz is ridiculous. Please do not use this office their customer service and management skills are horrible. Worst then Walmart.

FILTHY, FILTHY RENTAL CARS. They advertised as smoke-​free, but the it smells like a Chimney!, I exchanged it for another car, they gave me a Camry, that has stains all over the seats, dashboard are stained with dried liquid. They do NOT clean cars in between, that’s what the lady at the desk said herself, that they do not clean their cars, if they they do not have the Staff or Personnel to do it.
Also, I accidentally left a shopping bag, filled with with newly purchased items in the trunk, when I called back to ask for it, they claim that they do not have it, and they loaned the car I just returned, without checking/​inspecting the car first, which I think is a BIG FAT LIE!
Do yourself a favor: DO NOT RENT CAR FROM THIS COMPANY.

Love this location. Over the past year, I’ve rented a car from them 4 times. Each time, they picked me up and dropped me off at my house… no charge. 2 of the 4 rentals, I received a complimentary upgrade and got to drive a new Chevy SUV, which made our family road trip memorable.
The employees here are friendly. After the 2^nd rental, they knew me by name. That’s what customer service is all about.
Return Factor — 100%