Human Behavioral Institute

Linda V. Fantom, PH.D. was my mother’s psychiatrist. We have been to several Doctors over the years and this one was by far the rudest one she has been to. We live 35 minutes away from the office, but my Mother always leaves at least 45 mins to an hour before her appointment. When she left there was a major accident on the 15 freeway, which would’ve made her over an hour late for the appointment. Dr. Fantom said it doesn’t matter what the reason, if my mother was not at the office for her appointment then we would have to pay a cancelation fee of $ 75. Even though there was nothing we could do about the accident.
Needless to say we will not be going back. If I could give less than a 1* review I would.

I come here with my almost 10 yr old daughter that very much needs help for anger and behavioral issues.
This place is a JOKE!
I see this as a melting pot for Therapists that aren’t good enough for a better practice.
The front desk receptionists are not at all welcoming and if you have an issue, they seem to have no care or concern.
They try to change appointments without notifying you and think it’s no big deal.
This is a Children’s place, yet the only have appointments during school hours, or their appointments are far out and your child cannot be seen or get in for constant help in a timely manner.
Heaven forbid your here on a Friday, an hour before close while the manager is on vacation, while in a session someone knocks on the door, opens the door and interrupts and rush you out because «they are closing in 5 min» ! Disgusting individuals that are suppose to care and help children!
Because of this place, my daughter getting help has once again be delayed as now I’m going to have to find a more qualified, professional place to get her help.
Families go through enough, when we reach out to get our child help with «professionals» we are almost begging. It’s a hard enough situation to have a child with issues, then to seem like no one cares and also be apart of delaying getting her help.
Do Not Send Your Child Here!

Takes way too long to get an appointment. They do 2 intakes before they schedule with a therapist. The therapist I had was not a good fit for me. She stared at me uncomfortably. She seemed to be a little lost when it came to giving advice for your mental wellness. The first appointment was February 1 and they didn’t have another available until the end of February. For therapy to be effective it needs to be more often on a regular basis. They are always crowded and that’s not a good thing when u need to be seen soon. Found another therapist one who I can go to weekly.

My daughter and I see Caesar Sanchez here at HBI. We owe so much to him and the other therapist who ran group therapy, Bob (can’t recall his last name). Caesar was able to provide much needed insight to both my daughter and I about our situations, and he has always been caring and kind to us both.
I attended group therapy and one-​on-​one counseling here for months, and it 100% changed my life for the better. Thank you, Caesar, and the great people at HBI, for your service to this community.

I hate this place .The staff is not skilled enough to make a appt. They rescheduled my son 4x a mistake they have made over and over. I am thankful my son was okay .Over a 4 month time period he was cancelled on smh.

The staff is misleading and highly inexperienced, they only want to run up the bill, they aren’t concerned about my child’s well being at all, DO NOT BRING YOUR CHILD HERE!

Avoid. This place is awful. I showed up 2 mins late for an appointment (they called me to find out where I was a mile away), then made me sit in the waiting room for 20 mins. During that time, I heard the receptionist say and spell several callers’ names when setting appointments (or refusing to set an appointment, as the case was). So much for HIPAA and privacy.
The owner stared at my breasts for the duration of our appt. The people who work here are strange and/​or unhappy.

They are NEVER on time. We have waited close to 2 hours without being called back.
The waiting room is small and usually crowded. No space for children to play, even though office is for kids. There’s one tiny TV, which is almost off or playing the same movie over and over.
It tool about 5 visiits for a diagnosis. I’m not sure if that’s normal, but i thought it was a lengthy process. I would recommend researching alternatives.

The front office staff has repeatedly scheduled appointments while I was there and then cancelled them without notifying us. We show up for the appointment as expected, a 45 minute drive in each direction, with no consideration of our schedules.
On March 1^st we had to «renew» our insurance. That Monday we received a letter of coverage. HBI claimed we were «pay per service» meaning cash pay per visit. It is now March 17^th and they still refuse to provide services as they are contracted to do. When asked how we can resolve it the girl said «call back next month» — these people are idiots.
We now have to change our daughters entire routine.

Okay so I was on a 72 hour hold because I was in desperate need of my medication. I was evaluated by this sweet and understanding Asian lady. m and she determined that I could be discharged. we had set a walk-​in time for 10am the following week and I was told they would help me get my medication. Long story short my husband’s mother had died the day before my appointment and I couldn’t make it. I called to make another appointment and the lady I spoke with was nice and we scheduled another appointment for the following day. so this place is soooooo far from my house and was really hard to find.
I get into the office and was told that I did not have an appointment. so I’d be seen as a walk-​in. I was okay with that. but then she said it could be 2 or more hours for me to be seen. I was even cool with waiting. all in the name of getting my medication. BUT THEN she informed me that I was only seeing a psychologist and not someone who could prescribe medication. and that to see a psychiatrist could take a few weeks. I did not have a few weeks. I really needed my medication. I made an appointment for the following Friday and never went. what was the point of going if I wasn’t even going to get what I desperately needed. that’s why I’m giving 2 stars.

I am confident that, in my lifetime, I have been examined by more psychiatrists, psychologists, therapists, and/​or analysts, than any other living person.
I have been to now-​defunct behavioral centers of which the average wait time for a SCHEDULED appointment was more than 2 hours.
I have been to centers which have under-​prescribed, over-​prescribed, and/​or wrongly prescribed my medication.
I have dropped decent psychologists purely because of their receptionists’ incompetence, disrespect, and/​or general negativity.
I am unbalanced in many ways, but I can tell the difference between a good behavioral center and a bad one.
This place has a host of doctors, but since I have only seen one (so far), I cannot review the competence of all of the doctors, but I can say that my doctor is pretty good and his initials are A.G.
I do, in fact, know the entire secretarial staff, and the managing secretary is very understanding, knowledgeable, and attentive.
She is by far the best behavioral secretary of whom I have ever dealt. Her first initial is S.
I can cite specific scenarios which show why I am impressed with this place, but they are involved and you’d have to be me in order to be swayed.
Of course, all reviews are subjective, as you can see from the range of reviews for this place, so I’ll let the reader determine the validity of reviews made by patients of a psychiatric facility (if, indeed, the other reviews are from seasoned head-​cases like myself.)

My Senior year, I was having major issues and told my counselor I told her I was having suicidal thoughts. We went to find places that could help me. I had my therapy given here. I was welcomed with warm arms in the name of Dr. Williams. We talked about what I was dealing with for a good hour and there I was diagnosed with MDD (major depressive disorder). I had her first session, but was given to Victor since Dr. Williams had many appointments already and we wanted to start therapy as soon as possible. The waiting room for me was no problem until my last session because I wanted a female therapist since Dr. Williams and my other therapist Liliana have both left, so it took them a while for them to find one who spoke English that wasn’t busy with other patients. Not a problem, understandable.
I had a great relationship with the ladies in the front desk. They were really nice and funny. Once I was discharged from the place, they said I could come schedule an appointment whenever I need the help.
I give them three stars because my sessions with Victor weren’t helping and I actually attempted suicide. Then I was given to Dr. Williams again after I was released from the treatment centre. Not only that, but they always put me on voicemail whenever I try to make an appointment. When I leave a voicemail, I was told they never get my voice mails. So I have to go there and make the appointments in person which sucks ’cause I live in the other side of town.

First impressions are everything and mine was horrible. The receptionist doesn’t speak English and has a hard time understanding it as well. She never smiled and seemed very aggravated and cold. People who come here are obviously having problems and should be welcomed and made to feel comfortable. Instead I felt like she was annoyed. She was complaining about another gentleman who was taking too long to fill out paperwork. I would think she’d offer to help instead of making him feel stupid. This was his first time here, poor guy. I wouldn’t recommend this place to anyone. On a more positive note the office was clean and cool. I guess they fixed that problem.

I decided this business needed to be added to Unilocal.This will be my very first one star review because I can’t give it zero stars.
My daughter had been visiting a child psychologist here for the past 3 years every 3 weeks or so. We initially had to come to this location due to insurance issues and the fact that other therapists weren’t taking new patients. My daughters doc was decent but everything else about this facility was horrid.
Without fail the waiting room was always overcrowded and hot. The front office service was spotty and the directions given were very poor. When you would call to change/​add an appointment you would wait on hold for long periods of time or be disconnected.
In person I was always given great service but I would watch as the staff would not give that same service to the other people there. The doctors there were always late on appointments and had very poor time management. They were always overbooked and really under qualified during our interactions.
I would recommend that you go somewhere else for your child therapist needs.