IHOP

The worst iHop in North America. Poor service, takes 20 minutes to get the coffee and another 45 to get your food. People are crazy loud, impossible to enjoy your breakfast. This place needs a manager! Don’t ever come here if you don’t want your day ruined or to be late. 1 egg, 2 sausages — 45 minutes. Mind blowing.

Food came late, and my pancake ended up having a hair in it. The waiter took it back got me new ones with new utensils, however the fork was very dirty. No other accommodations were made.

By far the worst French toast I ever had not even on brioche bread… second I ask for coffee and you only carry two types of creamer overall but u run out of French vanilla like wth!!! Won’t come here again n the hostess very rude called her like three time and ignored me!!! NO TIP!!!

Definitely one of my favorite places for breakfast! Today my server was Erica! She was very friendly, accommodating and fast! I was in a rush to head to the gym so I appreciated that she dropped my check as soon as she saw I was almost done eating without me having to ask for it! Definitely recommend the French toast, so yummy :)

Not bad!!! We wait for our food 20min, but is ok!!! Our food was good, chuy our server was ok litle busy, but he do his best!!! Prices are ok

To the «Manager» running this location,
First and foremost I am a current manager with 5 yrs experience both in fast food, and customer service so I’m pretty sure I know how a restaurant/​business should be managed. Walking in to this location we were greeted and said there was a 10 min wait, we agreed to wait and quickly noticed the frustration on all of the other guest faces. 35 Mins go by before we were seated. Starving and tired we waited 10 mins for our waitress to even acknowledge our table. When she finally arrived we all quickly said we wanted coffee 10 mins go by until our coffee arrived we prompted to order as we didn’t want to be there any minute longer.
As we started looking around we realized that there was still a huge waiting line in front meanwhile there was about 10 open seats right where we were seated. Most of the guests that were seated befor us still hadn’t received their food.
The waitress was visibly frustrated, we heard her yelling eveytime she stepped foot to the back of the house. This is where my «manager mode» came on. There was 4 hostesses walking around doing absolutely nothing while their coworkers are all very frustrated, no one ever offered any help what so ever. 45 mins go by until we FINALLY received or
food, my pancakes were cold my bacon tasted like really old oil, I’m talking about days old I could taste it.
The «Manager» not once walked in to the kitchen to see why everyone’s food was taking so long, never offered help or assistance to anyone, never even stepped near to were we were seated. Needless to say he was no were to be found when I asked to speak with him.
HE WAS OBVIOUSLY not doing his job. I really wish I could give this no stars on this rating. I can honestly say this was one of the worst experience I’ve ever had EVER, ANYWHERE. Never again.

Slow service. We have been waiting for our food for 30 mins now. The manager is unfair as well because we were the first ones who got at the restaurant, but the manager let some other people grab a table. I DONT RECOMMEND THIS IHOP.

Food was good, server was doing the best she could. I think this place is poorly managed! Took 45 min to get our food which tells me the kitchen is under staffed!

ZERO… horrible service… Not coming back and not recommending it to family and friends…

Waited and hour for our food… when they brought it out cold I almost hit the roof… should have just ordered room service from the hotel. Smh they weren’t even overly busy. Not to mention didn’t get my cranberry juice until I complained to the manager

It’s IHOP what more can I say… Expected quality, cleanliness, good service and food.

There’s a reason the IHOP competitor is popping off every night at most hours and here is not. The service was good for me. Considering I was the only person in here. The menu is very boring and doesn’t state if its acceptable or not to substitute items (ie Eggs for toast. Sausage for hash browns.) I see why I haven’t been here in years. It lakca a memorable experience. A positive one at least. The prices are a bit up there for a pancake stack, combo or entrée meal. I do not feel like I’ve gotten my moneys worth by the end of my meal. The food was bland. Obvious boxed mashed potatoes. Those fake cheese slices on the grilled cheese. Undercooked steamed veggies were too chewy. Seasoned fruit was stale. All this and I’m not even trying to be a diva about it. My suggestion is don’t avoid this place but if on a budget or out with loud friends consider another 24 hr diner.

I do not know what was going on with the staff today, but other than the hostess, everyone else were completely clueless at their job. Our waitress came and took our oder for drink, but got them (water and coffee) 20min later!!! After we got our food! And i went to look for her and ask for water. She still didn’t bring them until later. Seriously!!! At 8am coffee is needed before breakfast!!! And she brought us ONE cup of coffee only. Not the cups and coffee pot. No, just one coffee cup
And in top of everything, the tuscan scrambled had a suspicious taste.

Today is March 13^th it is 944 am, I just left this specific location, about 10 minutes ago.
I sat down at my table and the hostess got me my orange juice around 910 am. I sit around for a while and realize that some time has gone by no one has talked to me yet. I look at my phone its 917, ok, now I see people who have been seated after me are getting their orders taken…927 still no contact, not hi hello, hey were sorry just busy (which it did not seem like when I was first seated) 930 I see another person seated contacted before me
I go to the front and tell the hostess I would like to pay for my orange juice and go, I’ll go eat somewhere else, she disappears I assume it’s to go figure what happened, another lady comes up and asks me what’s going on I just say I would like to pay for my drink and leave, she senses I’m upset and says the drink is ok. I leave. There was a man at the front at the register he didn’t seem to care what was going on
This is completely unacceptable as someone who has worked in service for many years to not even be contacted BY ANYONE is a complete failure at your job. I doubt anyone will care cause they are such a large chain what’s one person like me gonna do, just go somewhere else other than here
I was the man wearing the green Hat and Hoody if any employee from there is reading this

Made the mistake of stopping by for breakfast during our last trip to Vegas. This IHOP’s location is a couple of miles off the strip so we chose it thinking that it would be less crowded but when we reached it was packed with a bunch of folks waiting outside. We put our names down and were told it would be a 20 minute wait. As that did not seem too bad we decided to wait it out. Finally after 30 minutes we got a table but as the servers were in over their head things just progressively kept going downhill. First they took out drink orders and then after a long wait got our drinks, then disappeared without taking our food orders. We had to literally corner someone to take our food orders followed by a long wait to get the food and finally another long wait just to get the check.
The food itself was terrible. You could see that something was just thrown together so that it could be sent out the door. I got the country Fried Steak ($ 12.99) while my friends got the Classis Breakfast crepes and the Californian Scramble. Only my order was delivered correctly mainly because I took it as-​is without customization. The other orders either had incorrect sides or wrong ingredients, but were consumed as-​is as we did not want to wait another hour to get replacements. Taste was pathetic. I like IHOP but this was literally the worst meal that I have ever had in an IHOP period. The egg’s were burnt on one side and undercooked on the other, the hash browns were looking for an excuse to fall apart, the steak was dry as a rock and the sauce had absolutely no flavor finally pancakes seemed soggy and flat. Feedback on other dishes were similar. Crepes were soft and mushy while the California scramble lacked seasoning. One of us got a Vanilla milkshake which was the only decent thing that was served to us that day. I don’t even know what to write about service. Each round we had to deal with someone else. Asked for water no ice, got it with ice, asked for hot sauce, got it at the end of the meal, did not even dare to ask to correct mistakes in the dishes served. It was not like there weren’t enough people, just that they were running around clueless.
Without exaggeration it took more than three and a half hours to get a breakfast which gobbled up half our day in Vegas. If you plan to come to Vegas to spend half a day eating breakfast please do make this IHOP your destination. I have better things to do when in Vegas so I won’t make the same mistake of stopping here again.

just a normal ihop location; I asked for no butter but that didn’t happen. Overall just the usual food & nevertheless tastes good + busy in the mornings

Ladies, have you ever had your period? Well, so did the last person who used the IHOP stall. As for the men, you are fortunate to not have one or to witness such a scene inside an IHOP restroom. Seriously. We just finished eating our late breakfast and I had to pee. Just my luck to enter a restroom with 2 stalls with one locked and the other dripping of someone’s bloody period. Gross!
Aside from the unpleasant visit I encountered inside the restroom, the entire IHOP experience was not exactly the best either. The wait itself was expected since it was Sunday morning. I was actually surprised because it was not bad. Frequent announcements of what the current wait status was. Complimentary samples of fruit in a cup (Costco style) was distributed to those who wanted one. Waiting area was decent. Seating was okay too.
Until… we had to be served by Nelly. She gave off the vibe of not wanting to be there. She was not as nice as the workers in the front and our orders were not quite to my satisfaction. Since my relatives are not the type to express their feelings I shall do my best to explain. Lets start with the ordering of food: the waitress took longer than the wait in the front. She did not smile or introduce herself. There was not enough settings (utensils w/​napkin). An empty coffee container. BOOO!
The wait was equally the same as the service, which was awful & not worth it. However, when you have already seated and was waiting for food that they could easily spit in then it was not an option. We could have left, but the hassle of waiting elsewhere with a large group was out of the question.
Then our food came and each order either had something missing, was not cooked well, or just plain disgusting. C’mon now! The seasonal pumpkin pancakes were doughy. The supposedly stuffed pancakes were literally not stuffed and was just pieces of strawberries and bananas drenched in syrup. Then to make matters worse, you clearly tell Nelly what you want more than once only to get a poorly executed order. What the heck! My cousin had wanted honey mustard which he had ordered in the beginning. Well, it did not come and took her her nearly 30mins. I even had to flag down another worker who had to remind her. WORST PART WAS SHE DID NOT APOLOGIZE. SHE HAD THE NERVE TO SAY THAT THEY WERE MAKING MORE HONEY MUSTARD IN THE BACK. Um… yeah suure! All you had to say was you forgot! Literally not that hard.
Then I asked for a refill on their holiday drink, toasted marshmallow hot chocolate. WTF again! The only difference in the holiday drink with the regular hot chocolate was the damn toasted marshmallow on top and she still could not bring one. No refills were given to anyone unless you raise your hands or yelled for service.
NOTE TO SELF: AVOID NELLY!
Possibly, even eating at IHOP. For those looking for a quick stop to the restroom WOMEN BEWARE of the lack of cleanliness or care for customers.
Sincerely,
an unhappy customer on 11.15.2014

Food is great but service is not. (Hosts), servers are good though, it’s just the people up front. They need to make their servings bigger too.

By far, the worst Ihop i’ve ever been too. After being seated, i waited 10 or more minutes to have my order taken. Finally i went to the counter and asked what happen to my server? My guess is the counter lady felt bad and took my order. Well 20 minutes later I’m still waiting. At the rate, i could have gone to the store and purchased and cooked it myself.
I finally noticed a guy serving and taking orders for the tables across from me and wondered if he was also my server. Turned out he was…
Well i went back to the counter to find out what was taking soo long for my order to arrive, she said she’d check, i also asked if i could speak to the manager, well would u believe the manager was the same guy serving the table across from me… With that i’d had enough and left. What a waste of time. The worst service

Considering the location this IHOP stands out as one of the better ones in Las Vegas. I think its proximity to the Strip lends a hand to how busy it is most of the time. You can come in this IHOP any day of the week and at any time and you will find quite a few patrons.
I’ve been here late at night after clubbing on a few occasions (many years ago). Most recently I went with my husband for a mid-​morning breakfast on Saturday. It was busy, they had all the sections open and plenty of wait-​staff to attend to the amount of patrons.
I ordered an omelet of some kind, my husband ordered something similar. IHOP’s menu doesn’t change much, besides their addition of specials, which usually run congruently to whatever kid’s movie is out at the time.
Our food was decent, came out quick enough and the waitress was nice. Overall, it was a generic IHOP visit that I am sure is within its corporate restaurant standards.