Jen Sias-Lyke – State Farm Insurance Agent

Unfortunately I have to leave a star otherwise it would have none this location has the worst customer service I do not recommend going to this location for any reason they are rude and unprofessional they will take your money after you cancel your coverage and then expect you to wait 10 to 21 days for a paper check in the mail. This is not how you run a business. I cancelled my insurance and 7 days after they took another payment this is unacceptable and should not have to happen to anyone. Six days after I cancelled they called me to make sure that I was sure I wanted to cancel and I said yes as of six days ago when I called then they went on to say they might be able to save me money in December and to call back to get a quote I replied with a no thank you why would I want to save money in December when I can save $ 140 now in April and for now on. If your looking for a manager good luck they will always be unavailable and not return your phone call.

Worst customer service ever! I came in because I had some questions with but my car insurance and a agent would not help me. She kept telling the front desk what to say. I switch companies after and got a better quote!

So far I love State Farm because of Courtney! She is friendly, patient, and helpful!!! Thank you! The prices are reasonable as well! And it lowers every year for your birthday which is awesome may not be lowered by much but good enough!

I rarely write reviews but I was very pleased with the service Jodi Caramanica provided, I decided to write one today. She was very knowledgeable and friendly when explaining different policies. Being new to Las Vegas, I did go to other companies for different quotes. By far Jodi provided the best on time service and gave me the best possible quotes out of all the offices I have visited. I would definitely refer my friends and family to this office.

I love this office!!! And no, I don’t work there. I have been driving for more than 20 years, and this is absolutely the best insurance company I have ever dealt with. Kate has helped me and my family through some really difficult times, including getting burglarized a week before Christmas!!! If you or your family need insurance, you MUST call this office. Kate and the team have never let us down.

Great service! Kate Olson is the best. She was able to give me a better price for my car insurance than what geico could do for me. She’s always quick to call me back and handles everything I need promptly. Kate is very friendly and will stay on the phone with you until you are taken care of. She’s personable and makes sure she can give you the best possible quote.

I have been a client here for over 2 years and receive prompt and great customer service. Angela always take good care of me and provides top notch service. If you need an ins quote definitely give them a call.

If it was possible to give this agency zero stars then I would, ABSOLUTELY HORRIBLE COMPANY!!!. I have never dealt with incompetent people as much as I have with this agency. I came in and signed the proper paperwork and did everything correctly on my end as a consumer. My agent Rene failed to let his underwriting team know that I had prior insurance on my car. Even though I had a conversation with this rep about the insurance company I had and he even informed me when I should cancel my insurance with them. This is the start of the chaos that now has me forced to pay a $ 500 penalty for lapse of insurance. When I first received notice from the DMV about needing proof of insurance I contacted State Farm and they cancelled my insurance due to lack of proof of insurance. I revived a total of 3 notices and every time I called State Farm they assured me they were taking care of it and their underwriting department was working on this. Bottom line, I had insurance with my car so my insurance should have never been interrupted and I provided them the pored required. You would think that would rectify the situation, well think again. After ²⁄₃ months of their back and forth with the incompetent underwriting department they still couldn’t figure out how to re-​write the policy. Unless you want to deal with a company that takes absolutely no responsibility for their actions stay clear away from this agency. ABSOLUTELY HORRIBLE!!!

This place really is as bad as the bad reviews say it is. THE STAFF WROTE SOME OF THE 5 STAR REVIEWS!!! I have been her customer for years so I have known her staff by name over that time. If that alone doesn’t tell you to stay away, let me do it for you…
When Jen first opened up she was the ONLY State Farm agent near the new Mountains Edge area. This is why she grew so quickly, not because of great service. However, now that she has grown so quickly she doesn’t have time for her clients and leaves you to her untrained short-​tenured staff, who give you wrong information most of the time, incorrectly code your policies so that you are paying MORE than if they did it correctly (which I believe is intentional since they’re commission based), and don’t give you the time of day unless you are adding a policy. I have easily payed over $ 1000 over time because of their incompetent staff/​lack of attention. For example, not putting multi car/​accident free/​multi line discounts/​etc even after you notice and ask them about it only to find later they lied to you and it was never added.
Don’t get me wrong– if you are trying to create a policy they will be all over you. They’ll call you 2 – 3 times a day to make sure they get the sale. But as soon as they get it, along with that commission, you will just be another number to them and won’t get an ounce of service in return when you actually need it once in a blue moon. You will have to call repeatedly and beg someone to call you back. Meanwhile, her staff don’t stick around all that long and you will be working with another new face before you know it… and all of them are young and active on social media… and they will continue finding ways to get Jen 5 stars here and there.
I gave them the benefit of the doubt for years until I finally had enough. Oh, and the 3 people I have referred feel the same way. There are a million other state farm agents out there that would love to have your business and treat you like a customer rather than a commission check. If there were a 0 star rating I would definitely use it.
UPDATE: After 2 weeks of practically begging this office to transfer my policies to a different agent I finally got fed up and contacted the corporate office to make it happen without their ‘assistance’.
Transferring your policies AWAY from an agent is an extremely easy process. I wish I did it sooner and It took me less than 5 minutes.

The worst experience I ever had in my life, this girl name Kaitlyn always busy, always promise to call back and never do, every month they charge my account different price for car insurance!!! Tried to cancel my service for 3 months !!! After I finally cancelled the service (4 months ago) i still see charges in my account !!! They send me some Device name «in drive «nobody ask them to send me such a thing. I went to their office handed back to them and now i got a letter that they never got the Device and they want me to pay 100 $ for the devised that I never ordered and I handed them back !!! And not to talk about the horrible customer service!!! I am a businessman and a very busy guy and that used to spend 5 to 6 hours a day in the phone with this particular office!!! Horrible horrible horrible!!!

At first, I hated what they did to my car insurance policy. I was paying random amounts each month. It was crazy. I’m very organized and I pay my bills on time. I’m those type of people who need the exact amount that you will charge me each time. If it changes… Let’s say; I’ll flip out (not psycho status) because… That’s how I am. Regardless, State Farm was the lowest car insurance policy I had. I searched and search but State Farm was still the lowest. Other insurance company’s will charge up to $ 900. $ 900?!? Are you insane? Well secretly I’m a crazy Asian driver. It makes sense… Kidding! I kid you not though, I had a quote over the phone. Forgot what company it was but he was like… It’s $ 900 a month. Would you like that on debit or credit? I couldn’t help but laugh. He knew how much I was paying. So it must’ve been embarrassing and awkward for him. But hey, it’s his job. It’s scripted.
I’ve been dealing with Jodi C for a while now. She’s pretty cool. She gives me the best deals and I’m not just saying that because I’m insured with them. I was 20 years old (a year ago) when I first bought my first brand new 2014 car. I’ve never had insurance before. So it makes sense for insurance company’s to charge me so much. I’m currently paying $ 150. Anywhere else; geico, progressive, Allstate, and all the ones I checked will be charging me $ 200-​$ 400 (that’s currently since I’ve been insured for a year now). Before it would be $ 500 — $ 900.
I recently refinanced my car with them as well. My current interest rate is 2.54%, I think? Toyota financial was charging 7% interest! I was young and dumb. I knew nothing about finances. The car I bought was out of impulse. Definitely a lessoned learned for my next future car (Audi, BMW hopefully).
If you are in a situation like mines… Definitely come here! I also referred a co worker. She was currently paying $ 140 and she’s in her mid 50’s. I was like that’s so much! She was with progressive. Told her about State Farm and boom! She’s currently paying $ 106 a month. You’re welcome (:

Horrible place! Every month they would charge me more for my car and life insurance at first the agent Jody would say it’s ok. I’ll fix the problem but she wouldn’t and when I tried to call her back she wouldn’t unswer my call they woul say she was busy and she couldn’t talk
And she also would not call me back she would put in my policy items without my approval and that’s why my bills were more. I went through that for months and no one else would help me they overdrew my bank account several times because they would pull more money the they should have my experience and my family’s there was very bad the manager is not any better I went to her few times but she would not fix anything. Their custumer service is very bad they seem friendly but when it comes to getting to bussnisess they are horrible bad castumer service they are not proffecional at all. I cancelled state farm and went some where else and I’m very happy with everything there.

How come Unilocal doesnt have zero?
Worst customer service for this office
You guys gave me a hard time, you lose a customer.
I have been passed to talk to 5 different agents /​representatives.
I never had problems with customer service of geico, progressive and esurance. State farm quoted me the cheapest but im not going to compromise cheaper payment for a bad customer service.
I would never use this insurance nor this office

This agency has it all! They have a friendly and knowledgeable staff that goes above and beyond and works hard to get you the most competitive rate. You can tell how great this office is from the minute you walk in the door. Thanks for taking care of all my insurance and financial needs!

When I met my husband, he was insured with State Farm and we began shopping around for an agent who was local as well as accessible. Having been with Allstate for over 10 years, I wasn’t really wanting to change companies. Then I met Jen and some of her other agents. I immediately felt like I was in good hands and that I could go to them with all of my insurance, as well as other financial business as well. Since 2011, we have our mortgage insurance, 3 vehicles (2 of which are brand new) and I recently rolled over my Roth IRA with them as well. I am strongly considering opening a bank account with them as well as a line of credit. One stop shopping within walking distance! Can’t beat that! But more importantly, it is so nice to walk in and always feel so welcome. Oh! And we pay under $ 300 a month for everything. If you are shopping for better rates and great agents to work with, call Jen!

I’ve been with State Farm Insurance company for years and this is THE WORST place to go. After moving here we found this place thinking it was so close to home only to find out location is not always everything. From day 1 we’ve had problems with our car insurance. Each month we were the ones trying to figure out why our monthly premium was always changing and doing higher and higher only to be given the run around. Like any agent who’s trying trying to get business, they start out pleasant and friendly hoping to get your money and even go as far as providing you with their business card and says «call me» if you have questions. Well, that friendly service goes out the window once you become there customer. When you try to call your agent/​owner of that office, she never calls back, and when you call the office, she’s always too busy and will call you when SHE has time. Sorry to say I’d rather pay a little more for better service somewhere else. I will never go back to this office.

I sat in with my cousin to see how Jodi Caramanica treats him as a client and I have to say I am impressed. In my line of work I deal with a number insurance agents and Jodi definitely ranks at the top of the shoot. I have a long standing relationship with my current insurance company (not Allstate) but after what I witnessed today, I just may consider making the switch.

Even after I switched agents, I am still getting calls from her office. I spoke to her personally to get setup and and it still was not done correctly. Jen has a poorly run team and keeps terrible records. I REPEAT save yourself a ton of headaches and DO NOT TRUST this agent with your insurance.

Recently moved my insurance business to this State Farm Agency having been with State Farm over 25 years. Jodi & Jen were both pleasant and professional and made my experience with this agency amazing. I know my house and 3 cars are well taken care of. Thank you!

I’ve been insured by State Farm for over 6 years and when I moved to Vegas I found Jen Sias’s office and they were SO helpful, especially when I was moving from a different state. Their staff has been extremely helpful and responsive and go out of their way to help me with any questions I have. I refer all of my friends and family to them now and they have all been satisfied with the service this office has provided.