KFC

Along with everyone else that gave a bad rating and wrote a nasty review this location SUCKS! The employees suck, the food sucks, the potions are awful, the inside is cold as hell and the employees suck!!! Seriously if you hate what you do go home!
Wrote to Corp about the inside being 45 degrees and received zero response nothing nada. In an area where food choices are abundant this miserable kfc needs to re-​train the staff have the managers take courses on customer relations and then have the owner step in and do some serious QC and QA.
Chicken and sides are simple keep it that way people!!!

Drive thru is not the way to order here. Better off going to the one that is farther away on Durango. Third time in the last few weeks they have messed up my order. Ordered my meal and asked for extra crispy. She repeats order back which they should always do but says original. I correct her and say no can I please have extra crispy. She said okay and repeated my order back to me. I should have checked the order before I left because of the two previous times but as usual was just too tired. Not worth the hassle of driving back or calling it in to fix It. So if you go to this KFC I would recommend going inside. You are better off going to church’s which is right down the street if you want to go drive thru. This Drive thru never gets it right. But on the flip side food is always hot and the biscuits are never hard.

Horrible horrible HORRIBLE service. Asked for a combo but instead of potatoes, to have the Mac n cheese. She tells me that I have to have the potatoes and pay extra for Mac n cheese.
I don’t have to do anything except go down the street to Rasing Canes!

Crappy service.
The workers there seem to hate their job so they take it out on customers haha.
Food was pretty cold when I got it.
Biscuits were probably old as sh*t.
Waste of space on Rainbow Blvd to be honest.
Should have built a greens and proteins there instead.

Isela has a bubbly personality and so sweet. Great customer service and should definitely get promoted. Never have a ever been to a fast food place and felt so welcomed.

The service was pleasant, nothing to complain about. The food was mediocre, above price that what we got. At least the food was hot and the biscuits were really good.

Ive been to this location twice. Both times bad! This last visit. my son ordered the $ 5 fill up after his football game (he was hungry) .got 1 drum stick and one small wing. Suppose to have 2 drumsticks in it… The phone number on receipt is 281−569−4640 and website here says 281−561−4640. nobody answers. and why is it a Texas phone number? It is a business in Las VEGAS! I used my debit card… they charged me a 39 Cent fee for it. and could have used it as charge for free… but they didn’t ask me!
My fries were like HARD CRISPY STICKS! Never Again!

Went here one time and got the family meal for $ 20. When I got home there was no cole slaw or gravy for the potatoes. I drove back and explained what happened, I asked the lady (Esmeralda) if I could have an extra gravy for my troubles. She scoffed at me and said no it’s $ 1.30. I’m not opposed to paying but was grossed out at the lack of any customer service.

Seriously, enough is enough.
I have now been to this place 4 times and the last time will be the LAST time! Every single time I have gone to this location there are only 2 things I can rely on.
1) the service will be crappy
2) the portions will be cheap and small
Do these people think that by constantly shorting people on the portions that they’re paying for that they are somehow saving money? You may save 20 or 30 cents here and there, but you are pissing off and driving away regular repeat customers. Brilliant.
It;s a pity. I enjoy KFC’s product and was so psyched to have one so close to the house, but it sucks to always get home and see you’ve been short changed… EVERY SINGLE TIME!
No mas for me.
1 star.

In competent employees. Not able to get drinks correct. Employees arguing because they don’t know which drink is which. Food was not in KFC standards. Ordered 2 $ 5 fill up chicken strip and received 3 tiny pieces of chicken 2 inch sizes dry and shriveled! What a joke! Second box had 2 small 3 inch strip of tender shriveled and hard and one tiny bone in drummette! Wtf! Ended up ordering more food elsewhere. Lady in drive thru unpleasant. Did not offer me any sauce and gave only 1 spork for 2 mash potatoes. I guess they expect us to share the spork. Horrible experience! Went to this brand new location since it’s close to Mtn Edge. Will not eat here ever again. Come to this location if you want to donate your money to them. Enough to feed a bird.
1702−400−5641 Sarah who oversees the restaurants.
KFC website has a contact page to voice your complaint. Hopefully it gets back to the corporate office.
Update: Left a message yesterday with Sarah and made a complaint to the corporate office. Corporate contacted me after 2 days and sent a voucher. Sarah finally contact me after a week and half after Corporate contacted her but it was too late for apologies as I had voiced my complaint to Corporate. I told her it was pretty sad that it took her so long to return my call. I see why this place is a joke! Don’t waste your money here! Go down the street to Raising Canes where food and service is always great!

I ordered:
$ 5 Fill Up: Two-​Piece Drumstick & Thigh
Two pieces of fried chicken, larger mashed potatoes, biscuit, medium drink and a chocolate chip cookie for just $ 5 (plus tax)
I received:
1 chicken breast
Regular mac and cheese
Biscuit
Medium drink
Chocolate chip cookie
It would be a 3 star review if they got the order right.

I was so excited to get a KFC in our area. My first visit took FOREVER and the food did not taste good when we got it home. Maybe they need some time to get established and we might try again. For now, it’s back to Durango for us.

Had an issue with my order and the phone number on the receipt is not directly linked to the store. Therefore, I still have an unresolved issue and no one answers the phone number on the receipt. I placed an order and when I got home it was not what I ordered.

This is the 3^rd time I’ve been here. Always a disappointment. They barely put any chicken to my orders. Not going here again anymore!