Larson Air

I had the pleasure of working with Travis and I have to say he was great! Very knowledgeable in his craft but more importantly he is a good dude.
I will recommend his company to friends in the future.

Customer service was great but a little on the pricey side. Didn’t enjoy the 5% up charge they surprised us with either for using a card.

I recently had them out to perform a pre-​summer maintenance check on my units. The repair man told me one unit was dead and the other one was on it’s way out. I could repair the dead one for $ 4000 or replace it for $ 7000. He said he disconnected the dead unit to spare my power bill because it would run constantly and only blow out hot. I sat on it for a bit and called another company who came over yesterday. He connected the unit and it works perfectly. Blows nice and cold.
I doubt my A/​C unit repaired itself so I can only assume Larson Air was trying to rip me off. Dirty pool guys.
9÷8÷15
I got through the summer with both of my ‘dead’ units working just fine and blowing cold air.

My review of this place is in line with most of the others. The work they do is ok and the technicians seem knowledgeable, however they are WAY overpriced. I’ve used these guys several times and have always been left disappointed. Overall:
— Price: unreasonably overpriced
— Customer Service: lacking
— Quality of work: average
— Speed of service/​response time: average for normal appointments. 24-​hour emergency service available, but… expensive.
I would not recommend this company to anyone I know.

In the Mecca of great customer service, these guys’ service is absolutely unprofessional & embarrassing. On the phone, they are actually really rude with very little social skills. One guy called way too early in the morning to see if I need their service. He never introduced himself, totally mis-​pronounced my name & in the first sentence told me what opening times he has available for my AC unit to get serviced! When I told him I live in a rental apartment, he just hung up on me. ‘Click’ just like that. Shame on Larson Air!

I’m very satisfied with the repair service provided by Larson Air. We called in after 6:00 pm and they were able to send a technician in about 30 min. Sergio was very knowledgeable and professional. He determined the issue fast and had the spared parts in his truck. He replaced the motor of the A/​C the same evening and we were able to enjoy the cool comfort during the night. Thank you Sergio.

Guys, don’t call them!
–Overpriced
–Unreliable
i wish i would searched them up on Unilocal BEFORE i called them…

I got a second opinion on the part that Larson claimed need replacing. Turns out it was nowhere near as bad as made out to be, and when it does go it’s actually half the cost that Larson quoted. These guys are a rip off! Seems someone in their company is posting fake reviews now too. I just noticed three 5 star reviews all posted by ‘new’ accounts on the same day. Hmmmm.

I fell for their pressure sale. I bought a groupon for a air-​conditioner tune up. The tech (Douglas) showed up and told my wife there were problems with both air conditioners, one needed a Dual Run Capacitor (found online for under $ 30) and the other needed a 4 ton hard start kit (found online for under $ 40). Douglas told me if I didn’t replace the capacitor the air conditioner would go out, and if I didn’t add a 4 ton hard start kit, that air-​conditioner would go out too. I was at work and could be there to see what was going on. I paid the $ 298.00 to replace the capacitor, and $ 233.00 (another $ 34.00 groupon charge since there were 2 air-​conditioners) to add the 4 ton hard start kit. Now that I paid everything, I do the research to find out I was ripped out.
I am amazed that rip-​off places like Larson still exist. I hope this review and other’s help someone else in time to go to a reliable heating and air-​conditioning company.

My AC stopped working so I called them for a repair. Not only did the guy charge me but when he left it still was not working. I called today to just state that it still is not working and TRAVIS @ Larson Air said someone would be out by 3 pm to fix it. I waited an hour then called to say no one showed up and he told me the tech quit. OK, I re-​arranged my work schedule to come home early so I told him the professional thing to do was to let me know that no one was going to show up! I asked him when a tech could get out here and he told me 2 weeks. I WILL NEVER CALL THEM AGAIN!!! Not only did they charge me but the problem was not fixed and they expect me to wait 2 weeks!!!

Overpriced ! Prompt service but what a rip off. Beware of this company. Was charged almost $ 300 for a $ 60 thermostat replacement that took less than 30 minutes. Can’t complain about the technician but the company is entirely overpriced.

I went back and forth in picking 2 or 3 stars. I used them last winter and was happy. They fixed my heat upstairs. It costs 200 for a 20 min job. Then a few weeks ago my downstairs heater when out.-same symptoms but turned out to be a different part but same 20 minute fix. Now the charge is 320.00 dollars. I did a little search online and found that it should have been another 200 job. So bottom line is that they did fix my issue but excessively charged for it. I wasn’t home to authorize the job (had a friend do it) so I called and talked to someone about it the next day thinking maybe the tech had over charged me… All I got was a bunch a vague answers to my questions.

For all of you Unilocalers who need heat or air conditioning repair, please read this review ! This happens all to often. We rely on repair personal to help us with our needs, and they take advantage of us because we don’t know any better.
My heat went out around the holidays just recently. I was freezing and going out of town the next day. I looked up Larson Air in the yellow pages because I didn’t see any reviews on Unilocal.They weren’t busy because they came out right away. In fact the guy that answered the phone was all to happy to have at least one job, mine, that day. He almost seemed desperate. Red Flag !!! He also told me that they have a $ 68.00 service fee just for coming out. But they credit $ 30.00 of that fee IF you use them to do the repair. Sound suspicious? Yes it is. Any company who tries to railroad you into using them to repair is up to no good. Red Flag! And the guy that came didn’t seem like he knew what he was doing. While he was up in my attic, I asked him what brand of heating unit it was, and his response was, «I don’t know». Ok so he’s right next to the unit, and if he can read, he should be able to identify the brand of unit. Nope. So I made my way up the ladder poked my head in the attic, and noticed the paperwork nailed to one of the beams right next to his head. Yes I had to identify the unit brand because this guy was to stupid to be able to do that. Another Red Flag!
While I was up there, I asked him what was wrong with it. His response, «Well, I think it’s this heat coil». You think? You think? Another Red Flag!!! Ok, so how much is that part? Well, the part is about $ 150.00 and then the labor. So after he gets on the phone with the manager, he comes back in and tells me it will be almost $ 300.00 to fix it. I ask him if there’s a guarantee that is the problem, and he told me well no. Another Red Flag!!! So I proceed to tell him I am going to have another company come out and give me an estimate. His demeanor totally changed. He seemed angry and told me well the heat will probably work now off and on so the other company will tell you there’s nothing wrong. Another Red Flag! Lets see, how many red flags are we up to with this company? Bu Bye!
Sun Country Heating and Cooling came highly recommended on Angies List. I was on the phone with them before this yo yo even left. They give FREE Second Opinions. Yes FREE! They came out in about an hour and a half. Immediately I could tell this guy knew what he was doing. They were up in the attic for about half an hour doing diagnostics, and then they came down and said some Bla bla needed cleaning. Well, they didn’t use the word Bla Bla. I just can’t remember what the part was. They cleaned it and it’s been working ever since. So I asked them how much I owe for their services. Guess what they said? No really guess. NOTHING! I tried to get them to charge me for coming out and helping me and they would not accept any money. Can you believe it? People this is a true testimony to my experience. Please don’t be railroaded by dishonest companies. Use your instincts, do your homework and be happy. Thank you Sun Country Heating & Cooling. Wow.