Las Vegas Cyclery and Running Center

It’s been over a year since I went to LVC but decided to write a review after visiting another shop and having a much better experience. My experience at LVC was very similar to Jessica Z’s in that I had a top-​end $ 400 Mongoose Blackcomb MTB, nothing like the $ 4,000+ bikes they sell here, but nice (for a bicycle). I also had a Groupon. Upon entering, I was not greeted, low-​pressure okay cool. Looked around for about 20 – 30 minutes, WOW everything was so expensive, so out of curiosity I UPC-​scanned a few items to compare to Amazon and everything was very highly marked up. They shouldn’t need to gouge customers with all the wind and solar keeping the lights on, but it is a very large, very nice facility. Anyway, I decide against buying anything there and just approach the counter to redeem my Groupon. The guy sitting behind the counter acted as if I was interrupting something very important. Grudgingly he took my bike in, seemingly with distain that he had to dirty his hands with a big-​box store Mongoose bike. He told me when it would be ready and asked if I needed anything else. Nope.
Two positives: First, on the way out I fell in love with a $ 10,000 fat-​tire MTB (but $ 10,000? C’mon, I recently bought a $ 250 fat-​tire Mongoose, LOL and had some parts swapped and tuned somewhere else). And second, the bike was ready on time. However, I am really not sure that they did everything in the tune-​up that was advertised on Groupon, because although the bike shifted better and more precisely, the brakes still rubbed a little and squeaked.
All in all, I thought the customer service was highly lacking, the attitude was snooty and stuck-​up, and the place was highly overpriced.
My $.02

Best bike shop in Las Vegas, a definite stop for locals and visitors! I highly recommend it for any cyclist.

Went looking for some cycling shoes for my husband and the sales guy was not very helpful. Tried selling me some discounted no-​name shoes. when asked the quality difference between those and Specialized, he said they were almost as good but since they didn’t move, they discounted them. This was the 2^nd time going there and the staff was less than helpful. Got the feeling they were profiling as if I couldn’t afford the higher end shoes. Left there and went over to Vegas Bike Store and was informed the only bike shop that carries Specialized shoes is Las Vegas Cyclery. Was also informed the sales person could have ordered a pair from the manufacture. That was never offered to me. What type of sale person doesn’t offer their customer this option if it’s available?

So disappointed with this shop. I bought my MTB here a few years ago and have come here for service and referred friends here for rentals multiple times. Today 2 friends rented MTB from Las Vegas Cyclery for a half day. In the first 5 minutes of the ride, we discovered 2 abandoned dogs, one was stuck in the drainage channel by the Mesa Park. It took a while to check to see if we could find their owners (we thought hurt nearby), then earn their trust enough to carry the stuck dog out of the the drain. Then, with the dogs rescued, we had to take them to a shelter to prevent them from getting hit by passing cars or lost in the desert. When my fiancé and friend returned to the bikes and explained what had happened and that they didn’t get to ride, the store manager said it was our choice to rescue the dogs! Really? What outdoors store supports letting the dogs die in the drainage channel? Eventually my friends would have both purchased bikes here and likely my fiancé and I would have upgraded too, but now we will go to McGhees for all our bike needs.

Very arrogant, pompous staff. My husband and I brought out bikes in for a maintenance service, we have 2 very nice mountain bikes. Because we don’t have $ 4000 bikes, the staff seemed less than interested in working on them. They did take them in, unwillingly it seemed to us. We had a Groupon for the service, for which they did honor but failed to perform all services listed. We were quite disappointed in the overall lack of worked performed and the little interest from the staff. Will not be back, we will go to Broken Spoke from this point forth

Received outstanding warranty service for my XTR di2 on my new Rockey Mtn Thunderbolt, which had managed to go kaput on a Blue Diamond Trail. Peddling in the first gear wasn’t my idea of a great mtn bike ride. Phoned the shop, they told me to bring it in, and immediately they put it on the computer to diagnose that controller was not functional. They called Shimano, took a new controller out of their display case and had me on my way within an hour. Outstanding service, from both Las Vegas Cyclery and Shimano. A class act. Thank you.

Thanks Las Vegas Cyclery for the mtb rental this past weekend! Service was quick, thorough, and the Santa Cruz was great on the trails. Brandon gave great customer service. I’ll make good use of the logo water bottles! See you guys in the spring.

These guys were Great…
In and Out Quick. Rented a bike for a couple of days.
Had an Issue after one ride and They (Brandon) took care of me right away.
Thanks guys

The guys here are all really nice except for the one gentleman with gray hair and glasses. It looked like he was the manager or head technician, so he figured he could give less than satisfactory service. The guy had pretty much zero communication skills but that’s not why I I’m giving LVC 2 stars.
I brought my wheels here for truing and they came back in even worse condition than when I brought them in. How do I know this? I took my wheels to another shop before stopping by LVC and they put my wheels on a truing stand and measured the spoke tension. Some of the spokes were off tension and the tech said it could definitely be repaired but I was looking for a second opinion which is why I dropped them at LVC for the night. I came back the next day and was told the wheels are damaged beyond repair and I would need a replacement. I ended up taking the wheels back to the shop I initially went to and they were shocked at how bad the spoke tension was and that whoever worked on this wheel had NO CLUE what he was doing. The funny thing is, this isn’t the first time I’ve heard about LVC’s poor service but I was giving them the benefit of the doubt because they are one of the bigger shops in Vegas. BTW the wheels did end up getting repaired and all is well, so the shop that actually took the time to true my wheels has earned my business for future purchases and repairs.
Again, most of the guys here are super nice and the facility is awesome but I won’t be coming here in the future for repairs or even to buy a bike (SC Bronson 2), which I had planned on. For me quality over quantity is very important but I have to say that this does NOT apply with LVC and their staff. I would have ended up paying over 300.00 for new wheels if I had listened to the tech at LVC. The biking community is small as is, so we should always be finding ways to help each other out and in this case it just seemed like they cared more about taking my money than providing excellent service.

Sure enough great selection all levels bikes. Was shopping here today for upper level Specialized road bike. Didn’t find exactly my choice but lots other accessories and riding things here. Would sure return when more time available to shop.

I expected to be very impressed with this business, sadly I wasn’t. I paid handsomely to have a K2 mountain bike packaged and shipped. They told me it would be done in 2 days, and they even told me it was shipped when it wasn’t. (That’s a lie in my book.) I only learned there was a problem when it was MIA 9 days later. And get this: When I called to ask where my bike was they were disorganized and sounded uninterested in helping me. So sad too. I had already picked out the replacement bike which I’m going to buy. And I will, but I WILL NOT buy it here. $ 3K is a lot to spend with a business that shows so little regard for its customers. Be warned.

The staff was very helpful in helping me select a bike, even though I had nebulous needs aside from «cheap» (relative in the world of bikes). I was blown away by the selection, even though I probably will never ride anything like the craziest models on their showroom floor. I don’t know a lot about bicycle prices, but I was buying near the bottom of the price bracket and still paying $ 700; the accessories were also over what they are on online retailers, but that’s about the only negatives I can think of.
I was very pleased to find out that any bike purchase will come with a free 30 day tune-​up AND a level 1 fitting (more fancy than I expected).
Unfortunately, I THOUGHT I bought a lemon bike, after a few hard rides. I kept getting flats, and I was completely unaware of why. I had to take my bike in twice, but they helped IMMEDIATELY each time.
Turns out, there WAS an issue with the bike that I should have caught, if I wasn’t a complete novice.
They went well above and beyond in helping me; I won’t get into too many details with how much Adam and his co-​workers helped — I don’t want to set an unrealistic standard for them — but suffice to say, they have earned my trust and saved me an incredible amount of heartache.
The response for saving me a boatload of cash I don’t necessarily have, and giving me service they could have easily charged me for?
«That’s not how we want to do business.»

Absolute top-​notch service. Pro level, technical support from Steve. He was great in getting me a part to get me back on the road while I was in town for a short conference. High end parts as well as a wide range for more casual riders. Highly recommended for all of your cycling needs.

Swim, Bike, Run — Elite or Amateur Las Vegas Cyclery is the Southern Nevada standard when it comes everything multisport.
The LVC building Is one of the most eco friendly establishments in the country with solar and wind turbines to power the building.
LVC has a great selection of track, road, fat bikes, mountain and triathlon bicycles. Also a nice selection kid bikes to help getting to little ones out and about. Cycling, swim and run Apparel is also available for purchase. If your needing nutrition they sell all the major brands.
The staff are fantastic, really knowledgeable in all aspects of the multisport industry. Randy, Steve and Kurt are some of the most highly trained people in Las Vegas. LVC has triathlon and cycling teams that also help support the local community.
Another great aspect is a full section dedicated for woman. Apparel, bicycles, running shoes etc all dedicated for woman is great touch.

Have two bikes, one decent road bike and another hulk of a cruiser that can’t be seriously damaged and is too ugly to be stolen. Both needed tune-​ups and I found a Groupon for Las Vegas Cyclery.
They made the whole process easy. No griping about the Groupon. No snide remarks about my beast with the rusty chain. No crap about helping me load the bike. No issues. Friendly, easy service at a reasonable price. (Even without the Groupon)

Nice store — lots of stuff, but no one interested in selling anything. I was planning on spending $ 600 or more on a new bike — I guess you need to spend about $ 10k to get their attention. Sorry guys but you need to hire some salespeople. I got a good deal at JT’s in Henderson where they took the time to answer questions, let me road-​test some bikes and treated me like a paying customer.

this place is 5 minutes from my house, so convenient! BUT:
—too expensive. I got a tube and plastic tire levers…$ 15 bucks?
—the 3 or 4 times I’ve been there, it is eerie,.I wonder if my wife and I and my kids smell bad or something,.NO ONE talks to you. The first time I went there I was looking for a bike for my daughter,.we spent a LONG time looking at bikes, I kept wondering if they knew were even there! Finally, we just left. It’s not that these people are unfriendly,.they make you feel like you are invisible, I don’t get it. I REALLY wanted to like this new store, given the proximity to my home,.but every time I walk out of there I have low self-esteem,.like, what’s wrong with me?

Finally made my entrée into MTB with the help of LVC and Kevin. He was friendly and helpful, not judging the newbie but helping me make an informed decision on how to get started with the right equipment.
I’ve been back several times for accessories, gear and maintenance and the entire LVC team has been great.

What makes Las Vegas Cyclery so awesome is the story of how it came about! I have so much respect for the owners and their ability to make their dreams come alive.
This store is large, in Summerlin, has easy access to Red Rock Canyon, and easy to find! Group rides take place on Wednesday mornings and if you don’t have a bike and are swinging by the store for other reasons, the people here are really friendly. Something I’ve noticed is the number of employees they have! There is ALWAYS someone to help you out or answer any questions you may have.
Superb service and my go to cycle store in Vegas!

Not sure where too go off on more less think why they even deserve a star more like no stars. I came here too rent a Mountain Bike since one of my riding buddy who more of a Mountain Biker then road cyclist. The only bike I own is a road bike. The experience started off well but wow talk about things going south more like too the abyss once got out too Red Rock area too start our ride. No more then 500 feet not even on trail took little drop and bam literally broke the dérailleur in half. Naturally upset because not only was ride over and done. We did eventually go back got another bike and got my first Mountain Bike experience in.
Not even going into the details of the bike 101. Totally possible if there is a hairline crack in the dérailleur just the slightest vibration or who knows what that piece would snap in two. It rental bike that been beaten down. So who know the wear and tear been on the bike. Just because the gear was shifting when I took the bike out the front door still the unknown factor. So hoping for the best once we came back too the shop too get another bike or have them fix the bike. Talk about the WORST customer service EVERRRRR. Whoever the bald head worker on the mountain bike side totally unprofessional on every level. When I rented the bike could and in hindsight should have signed up for the insurance. It would have solved my problems and headache. But really think that most shops would have better quality rental bikes or not give out ones with used parts that going too break. I knew my mistake not too take the insurance. Too have this gentlemen use the term lightly not just once but so many times lost count between time brought the bike back get new one and end of the day return the bike. Oh told your friend should have signed up for insurance. Off the top not going too get customer come back with that attitude one that felt he BELITTLE me, he better then me, then he goes on about all reasons my fault rather then things happens lets move on, work with me rather then being ignorant, and company policy this and that. Too have the audacity, attitude, and keep hammering if I got the insurance solved the problem. Not only that but smug look like going get insurance the second time. I really was about too go off or walk right out the door.
I was amazed too think if this is the way they treat rental customer. Forget about normal customer looking for new bike or bike needed repairs. Think knowing that got rental bike trying something new would maybe want make experience good one. Cause never know maybe get hooked on it come back get mountain bike. That ship set sail after my one and only experience at Las Vegas Cyclery. If do you come here make sure get insurance my point. Talking too the workers get you nothing but headache…

I can now update this review and give the Las Vegas Cyclery the full 5 stars. When I first came here, I had gotten the third flat tire (same one) in 5 weeks.
When the repair guy looked at the inside rim, he saw that the wheel liner needed something better to protect the tubes. The inside of the spokes were causing the rear tire to go flat.
As I was leaving, he said, «If that goes bad within 30 days, you bring it back and we’ll take care of it!»
It’s been three months and I haven’t had another flat. Almost 300 miles on that tube and it’s still working well!
The Cyclery deserves the 5^th star!