Las Vegas Freightliner

Stay away from this place brought our truck for small leak it took them a week after we came to pick it up they said they found more problems and it would take another week also it would cost 5000 $. Scammers!!!

Not recommended! Went in for pm/​a, they found problems i didnt have, took two weeks, called for pickup time and then was told they found another leak! That it would take another week. Terrible, communication, bogus leaks, truck never left an oil spot on the ground at home! Beware of this shop!

Check Engine light for a minor sensor while on RV while on vacation. Recovered code and called Las Vegas Freightliner at 8:30 a.m. on Monday. Talked with John Eval in RV service. Attempted to get an appointment. They are first come only. No problem, we will be there in 2 hours. No, the only technician will be busy for the next two days, so no RV service is available under any circumstances regardless of when we arrive. We just need a quick check out. Tough. What are my options? Drive 3 hours to LA. AYFKM? If you are a trucks only facility, fine. Don’t advertise RV service if you only occasionally provide RV service when you feel like it. Need serious training in customer service. Disgraceful.

I usually don’t like writing bad reviews but it happens every time I call for parts. I’m treated horribly and talk to you like if you know nothing. They are rude and put you on hold when ever they feel like it. The only reason I go to them is for parts because they are the only ones with these parts in town. Super poor customer service.

After 24 hours of waiting for word on my issue, I had to ask them what the problem was, what the plan was nd when they anticipated the truck would be available to me… All while having to read their signs on their walls all stating that they are committed to providing all of the above, within the FIRST 2 HOURS… lousy job folks… This is the epitome of terrible customer service! Furthermore, when I told the service person the symptom I brought it in for, can only be duplicated when the engine is under a load… surprise, surprise they tested it and told me they couldn’t locate the issue… This is because they test drove it without the engine being under a load… This place clearly believes 15 year veterans of the road, are idiots and don’t know what they’re talking about… so, it’s a big zero on the customer service front, and a big zero in diagnosis due to inadequate testing practices… driver beware. .go elsewhere for your service needs if you are able to.

We recently thought we might need brake work on our RV. We usually look for a company name we think would be associated with quality work. Since we were staying in Las Vegas, NV & there was a Freightliner representative close by, we thought that would be the place to go. Big mistake! While trying to check in, we waited while they took phone call after phone call, then would come back to us, forgetting what we already told them. Then, after being there about 5 hours, they sent a person to tell us what was going on. Unfortunately, this young man had no idea what he was talking about, he was just relaying information. On an RV with 37,000 miles, we were told all our pads & drums were bad & needed replacement. They said it would take about 8 hours of labor, plus parts, and cost $ 3300, but we would have to bring it back the next day. We had also asked them to check our batteries under load. They said they could check the two 12 V but there was no way to check the four 6V batteries (wrong). We left there feeling uncomfortable. When we returned to our campground, we spoke to a couple people who know more about this stuff than we & they said none of the above sounded right. We then made a couple phone calls to other places that would do the work & were told there was no way it should take that long to do the work, or be that expensive.
We then took it to Emergency Roadside Assistance (ERA) and, after removing the six tires, drums and pads, they asked us to inspect the parts. We were told the back tires had never been removed & there was no way the Freightliner rep could really tell if the drums & pads needed replacing: they were in fact in fine condition. On the front, the drums were fine, but two of the pads each had a small crack & they suggested replacing those. They also tested our 6 batteries. It took them 4 hours in labor & the whole bill was $ 830.
We don’t mind paying the bill for Fair, Honest work, but we truly believe that the Freightliner rep did not do a true inspection: that either the technicians are incompetent or the company attempted to defraud us. When asked about seeing the parts, they said it was all put back together, so they couldn’t show us the problems. I would never recommend this company to anyone.

We are full time RVer’s. We have a new one month old Phaeton motorhome. We were 40 miles north of Las Vegas when the check engine light came on. We were not planning on stopping in Las Vegas. I called our dealer who informed me that there was a freightliner dealer in North Las Vegas. We pulled in last Friday morning at around 10 am. They jumped right in and got the paper work done and started right away on our motorhome. Unfortunately it was Friday and the mechanic that is cummins certified was off on Saturday and Sunday, but he spent all day Friday until 7 pm tracing down the code. He worked all day Monday and found the sensor after going through cummins process. They had to order this sensor from Cummins but had it shipped over night and installed it. Las Vegas Freightliner is a great place to go. Having to work around Cummins parameters for warranty work, they did whatever they could to find the problem. Rick the shop foreman, Dave the mechanic and Linda in the office were very helpful in getting us back on the road.

It pains me to write negative reviews and therefore I do so very infrequently. Unfortunately in this situation, I feel a responsibility to detail the situation as it is the classic stereotype of a mechanic shop taking a customer for a ride :-(
My situation was simple, I had an RV in storage in the Vegas area for over a year. I wanted to do due diligence before driving it home to San Diego. I asked around and Las Vegas Freightliner came very highly recommended for oversized Fords (mine is an E-​350). I called a week ahead of time to line things up and was told that an email would be sent to the proper person but when I arrived the service coordinator told me ‘that is just what they say, they never actually send anything.’ Ouch. Well, that is their internal problem, they were able to do an oil change and tune up within a couple of days and that is what mattered. I told them the situation and said that in addition to the oil change I wanted all fluids checked, tires filled (it’s a dually and you need the tool to get to the back tires), and that I’d like to know if there was any other work they recommended doing before I hit the road. My paperwork reflected exactly that.
A couple days later they said I was good to go. Their service notes said there was some oil pan leaking and I should think about having the engine resealed eventually but that all and all it was good for the trip. I was thrilled to be driving my RV again and set out feeling good. First stop was the gas station. I decided to check the tires because they looked a little wonky. Sure enough, average of 8lbs short of pressure with uneven pressure between the tires by up to 6 lbs! They didn’t do the tires! I should’ve known then that something was fishy but I was too naïve and still blinded by the reputation and apparent professionalism of the place.
Long story short, 60 miles out I started to experience problems and so stopped at a roadside gas and shop. A nice mechanic popped the hood to look things over. I told him I had just had it tuned up. Within a couple of minutes he looked at me and said, ‘Ma’am, I hate to tell you this but whoever looked under your hood didn’t do much more than that’. He proceeded to conclusively show me that while the oil looked new and clean, the brake fluid and radiator levels had clearly not been checked (the units were undisturbed) and both were very low. After filling them up, completing the trip, and now driving the RV for an addition 3 weeks without any loss in those fluids, it is clear that LV Freightliner was negligent of my basic request.
I have now spent over 3 weeks communicating with LV Freightliner to refund the money charged for the mechanics time ‘looking things over’. I agreed to pay for the oil change since I am not contesting it but really, paying for time when the requested work wasn’t performed is ridiculous. They are uncooperative and difficult insisting that the items I am saying didn’t get performed would only take up a fraction of the time charged. Then why didn’t they do it?!? I am a very reasonable person who believes in paying her dues. I draw the line when being exploited by an organization being paid for a specialized service. I will do my darndest not to ever take my vehicle to a shop where I don’t deal directly with the mechanics. It is too easy for them to put one by me. :-(What a bummer!

Had a problem with engine light, erratic tach and minor surging which was diagnosed and repaired in reasonable time and fair price. Polite staff all around, nice waiting room and excellent facility. Would be a 5 except that they are so busy that there is a long wait when getting work done. Have also used them for parts and they are very efficient.

Had our 37′ Safari diesel pusher towed here for brake work. A-​1 towing out of Laughlin was amazing! The service at Freightliner was fantastic. Blair and Gilles were very caring and professional. Work was done professionally and in a timely manner. Price was reasonable. Would highly recommend this facility for any issue you may have with your motorhome. Many thanks again Blair and Gilles. You made a very stressful situation manageable. Thanks for your great work. Our very best to you in the future.

Excellent Parts & Service for all Light, Medium and Heavy duty trucks. Dealership sales Freightliner, Western Star & Ford trucks. Also a Sprinter dealer!