Las Vegas Mannequins

We were doing a home renovation project. I needed a bigger scrap room. We try to use local companies when we can. I purchased. Over $ 200. In merchandise. I had extra brackets that I wanted to return. The receipt states I can do this with a 15% restock fee. When I went to return the brackets, I was told there are NO returns. I am not happy with this and told this to the employees behind the counter. I will not be doing business with them again.
Responding to the comment from Alison. No where on my receipt does it state I had to return the items in 10 days. When I got to the store, your employee took the bracket out of the bag to take it back to you to inquire about the return. I purchased 32 of the brackets and needed to return 20 of them. They were not used in any way.

I have bought multiple mannequins from here. I could not be happier with the service and quality of what I bought.
I read these one star reviews and have to wonder where these people went. I have nothing but positive things to say and every experience I have had has been GREAT! From the owner to the staff the service is top notch.
I have been to the shop a few times and have always been treated with respect. I have recommended Las Vegas Mannequins to a lot of people and none have ever complained of their experience.

After some exceptionally bad service with Las Vegas Mannequins, after writing several emails to the owner with no reply, I took to Unilocal. A year later the owner chastised me for taking my complaints «public». (wow it took her a year to notice).
Well 3 years later I needed mannequins at a trade show and despite my gut telling me no, I took a shot and went back to Las Vegas Mannequins. People change right? They learn from their failings and improve their service… she was after all still in business, maybe things would go differently right? WRONG.
The only difference in the sub par service was that it was worse.
(has Unilocal ever thought of «minus star ratings»).
We sent our order in by Fax (twice) and waited for a confirmation… when none came we emailed including part of our order for a visual. When there was no answer we emailed again, and then again (over the course of 1 week). Finally we got a response and were told that there was a problem with our CC card. (once again the problem with their service was OUR fault) The Credit card issue was false because we had an open of over $ 15,000 available. (and If there was a problem and we were emailing why not reach out?)
Then we get to the show site and on set up day our mannequins are NOT THERE. We start reaching out by phone, email and text but there is… no reply.
We snag one of the LVM workers as he wheels by with someone else’s mannequins around 11:30AM. «I am waiting for one thing for your order and I will be back very soon». 3 hours later he is still not back nor have we heard from the owner or anyone else. We head to the service desk. The temp she has working has not heard from her and get not get her on the phone. Finally she says that the owner is texting her that her colleague will be right over with our mannequins she is with him now. (he later stated he had not seen her ALL DAY). Finally we tracked him down and at 5 PM he showed up to our booth with 5 mismatched mannequins. We had ordered 5 of the same style from her website including text and images from HER website as additional description. These were 4 different styles including several that were damaged. None were what we had ordered, and there were no others to be had.
We were not alone in this situation at least 2 other exhibitors had a similar experience one got a MALE mannequin when he ordered FEMALE (and there were none left) another had been promised the day before that mannequins would be delivered first thing and at 5pm they were not… and what they got was whatever was left over and not what they had ordered.
Later that night we received a brief text from the owner…“she was in transit back to Las Vegas and she was unsure 100% of what the problem was but if we were dissatisfied she would refund us 100%” To be sure we had left her no less than 4 voice mails and 4 texts to HER mobile phone and we were very exact in our descriptions of what was going on. Had she bothered to listen, read or answer a message or text she would have known.
In short, this vendor is Not Reliable (on more than one occasion), Not Responsive, and Not on the Job. Though she was at show site neither her customers or her colleagues could find her or get answers. She is not responsive and when things go south (as our experience shows they do) she is unable to handle it. She does not even have the decency to respond or apologize.
Your odds are better at the LV Craps table then they are with LV Mannequins.

loved it!!! super friendly!!! service is great!!! very lovely lady from england!!! thank u so much guys!!! got the best b-​day gift for my friend!!!

I have made multiple purchases from Las Vegas Mannequins over the years for my online clothing business. The selection that they offer is great and the prices are pretty good too. I have reccomended them to several friends who sell clothing online as well and they have always been treated well by the staff.

I am surprised there are so many bad customer service reviews, when I went there I had a lot of fun with the employees that understood I needed there services for an upcoming punk rock show. Everyone that worked here was nice and helpful

don’t think about it, worst service ever, prepare to have your order to be deliver after weeks if they deliver it, being lied to constantly and the owner told me it’s a normal thing and that one guy waited a month and half!!! and there is no refunds! i lost so much money with them it’s unbelievable!
and they are so shady that Unilocal removed 6 reviews that they have written themselves

The mannequins were to be delivered within in a window of 9 AM– 5 PM.
The mannequins were eventually delivered at 9 PM. They were not the correct style. They were filthy.
No response. No refund.
It’s called Las Vegas Mannequins. It should be quite simple.