Las Vegas Valley Water District

So I removed myself from autopay before moving out of my old place and closed the account. They still somehow manage to automatically charge me for the last bill and the month before! And the best part? They claim I used over 9,000 gallons of water on the last month. They owe me 36 dollars and instead of sending me a check within the same week… they say I have to wait till the end of the month just for them to mail the check. That’s a whole 2 and a half weeks from when I’m writing this. Where do they get off thinking they can just take my money and hold on to it and giving it back whenever they feel like it? What if my budget was really tight and needed that money?
I asked to speak to a manager and they said that I have to wait 3 days for a call back. Are you effing kidding me? Screw this company. I’m going to call them everyday until I get my damn money back. They are so quick to help you pay your bill but when it comes to them having to give money back that they wrongfully took from you, they expect you to wait a lifetime. To hell with that! With that kind of service, you’re better off collecting gallons of water from Lake Mead and living off of that.
How would you feel if I took money from your wallet without your consent and told you I’ll pay you back whenever I feel like it? I’m sure you’d call the cops and have me arrested. These guys are doing no different from that example and they get away with it just because they are a company.

I would give 1 star but Karen S. the customer service agent really talked me off the ledge. She’s great and helped 100 times more than I expected.
The reason I would have given 1 star only is because I had an underground pipe burst and no one called me even though my water usage went up insanely. No one emailed me even though I’m only on email billing. They said they sent a letter but I never got anything from them. My water bill is almost $ 500 and there’s nothing I can do.

I was actually pleasantly surprised when contacted by Melissa at the Water District to discuss my bill. I had been aware of a drip problem and so was expecting a little bit of a bill shock because of it but to my knowledge the problem had since been taken care of and I hadn’t noticed anything to extreme in my bill. Turns out her call was a head’s up, so to speak.
She wanted to know if I had noticed any toilets running constantly, any standing water in the yard, etc., anything that might explain my surge in usage. She instructed me on where to find my meter, get the numbers and report back to her. And she also said a tech had come out to check on it also.
In the end my bill did go up a bit and she was able to make an adjustment to it that brought it down and seemed more than fair and even made me aware of payment options if necessary. Melissa returned my calls when promised, was helpful and friendly and I appreciate knowing that the Water District keeps an eye on suspicious usage and notifies customers.

8÷29÷14 10: 15 AM
We needed to establish service so we could move this weekend… They’re closed on Fridays?! kind of hard to move without running water. If course it’s labor day weekend. They’re not open until Tuesday.
Wait time on their customer service hot line is outrageously long. 30 minute wait is unacceptable.
Update! 10:50 AM service on the phone was horrible. I had to help my boyfriend’s mother by taking the call. She’s hard at hearing.
Lady was hard to understand, even for me! Very thick accent. She didn’t listen very well. horrible. I had to repeat myself slowly several times, out of frustration I had to stop to gather myself. Can not believe they hire people you can’t understand over the phone. There are people who are hard at hearing, who can’t understand what you’re saying to begin worth.
She needs to work on her social skills. I was clear when speaking with her & tried to keep my patience with her even though she was miserable. Most of all very rude. If you hate working with people, don’t apply for a job dealing with people.
People with accents should be working desk jobs. Face to face interaction. At least you can try to read their lips.

If you rent, don’t EVER put the water bill your name. I had an underground pipe leak occur in the front yard of the house I was renting that I had no clue about until the LVWWD showed up to let me know there was extreme water usage going on for a couple of weeks (you read that right). I immediately shut off the main water line and informed my landlords. They found it and fixed it the very next day. All fine and dandy until I received an $ 860 water bill because of it (my norm was $ 20 a month). I explained the situation over and over to numerous people there but nothing was ever resolved. I was even told that typically the water bill should stay in the landlord’s name. I wish I would have known. I even made a few payments towards it under the assumption I qualified for a one-​time adjustment. Later I found out that I would have had to pay it in full and live on the property for over 13 months to qualify for the adjustment. My lease was only for 12 months and I was moving out-​of-​state at the end of it so I had no intention of living there that long. I was told there was nothing they would do about it so I stopped paying it. They shut off my water and my landlords went to LVWWD and supposedly took care of it because they told me they did and the water was turned on the next day. I assumed all was finally taken care of. I moved back to Vegas a few months ago and now today, which is 3+ years later, I see a collection for this just hit my credit report last month. Seriously? I give up.

Holy F. Las Vegas Valley Water District has got to have worse customer service. Called on Thurs, ³⁄₂₀ to activate service at a home I’m purchasing so that the property would be ready for a formal inspection, the service rep initially provided a 24 hour timeframe to activate water service and a new account number. Come Sat, ³⁄₂₂ (two days later), the lock is still on the water valve.
Called LVVWD and spoke to a Cust Service Rep named Nicole. This girl was pretty condescending, rude and no help. Unfortunately, she’s not the only customer service rep with the same kind of attitude.
Please OUTSOURCE your call center, I’d rather deal with someone in another country than this incompetence any day.

How could I possibly be using 300 gallons of water a day? I have no pool, no grass yard. Just my wife and I and our infant son… I have had several calls with LVVWD over the past year arguing my bill. My new digital meter… supposedly and upgrade… constantly reads more usage than I could possibly have. When I moved in my bills were usually in the 23 – 25 neighborhood… now 32 to 35 and I’m averaging 301 gallons a day? Really???

i want to know (i’m only one person) why my water bill went from $ 20.00 (with the five dollar tack-​on) to 24.50 to 27.00 when i have the same usage, in fact I have not been using my sprinklers because of all the rain. Do you just indiscriminately raise the rates without notification?

Way to go Las Vegas Water District… NOT!!! I had a hot water leak under my house. The gas company did us a favor by coming to our house and shutting off service because they realized there was unusual usage. But Las Vegas Water District did NOTHING! You would think since we are in the middle of a drought they would want to do ANYTHING to save water right? It seems like all they care about is collecting your money. The only time I can get a hold of someone is when they want you to pay your bill but will not go out of their way to help. No courtesy call or anything to inform me that gallons of water was gushing out OR that my water bill is now $ 1000.

These people are the reason why antitrust laws against monopolies exist. And yet somehow they are an exception to it. It must be nice being the only company in the desert with control over the water. Dont even bother with their first level of customer service if you have a problem, ask for their manager right away. These entry level people must be put in place as ‘gatekeepers’. They have the worst «there’s nothing we can do its your fault» attitude i have ever seen.
But there’s really nothing you can do so since they hold all the cards so cheers to the nightmare.

Not the worst utility company I’ve EVER worked with (eh-​hum, SDGE), but definitely plenty of room for improvement. Unfortunately there is little choice in the desert, which I also hate. I don’t think there should be a monopoly on who we get our water from. Or electricity for that matter, we should have the freedom to choose, so that when a company DOES have this many bad reviews then we can simply avoid or change our service. I don’t like that they are open four days a week, that they require the deposits up front (every other service I’ve ever worked with will work with you, not just withhold service, seems wrong in the desert!), you MUST pay by credit or debit card… I guess I’m really cheesed because you’re FORCED to do these things that may or may not fit into your plans. If you can’t do it, tough nuggies, no water for you. I don’t know, Americans are slowly getting their rights taken away one-​by-​one, I don’t think it’s right for a monopoly company to be able to do that with an essential resource. Any suggestions on how we could combat this are welcome, I’d really like to do something about this,

since its the only one in Vegas i have to have them. its such a shame everytime ive called horrible experience. would rather go to the dentist. .1 star.

i have never been so completely appalled with a company’s policies.
i called in to add my hubby’s name to our account so that he could call and make changes or inquiries on our account at his own discretion.
i come to find that they would have to run his credit and charge us a $ 250 deposit to do that.
we had already done that when i first opened the account under my name.
absolutely ridiculous!