Las Vegas Zen Dog

I used to take my dog to zen dog back in the day and loved it. Then I noticed the level of service plummeted and their customer service was terrible. I refused to take my dog there after several bad experiences with the previous owners. I’m so happy I decided to check Unilocal today and for some reason checked out zen dog, I saw it was under NEW OWNERSHIP and the reviews were very positive. I took my frenchie to get groomed and I couldn’t be happier with the experience. The customer service is amazing and my puppy was soooooo happy when I picked him up! They did a fantastic job grooming him and they gave him a shed treatment that seems to have worked wonders! I’m sooooo happy this place has new amazing owners again since it’s so close and convenient. Biggie and I will be loyal customers once again! Thank you!!!

5 stars for bath/​brush service on a husky
They did a very thorough job brushing my husky and the prices are reasonable. Although he doesn’t like getting groomed, he seemed at ease when I picked him up about 2 ½ hours later.

Zen Dog is now under new ownership & I could not be happier. From the moment I called, they were courteous & cared to listen to what I needed & offered a convenient schedule for me.
I had been to Zen Dog before with another dog of mine back in the day but hadn’t been for a while since my previous dog is no longer with us. So, I have a new rescue & figured I would call them up. When I let them know I hadn’t been for awhile, he took the time to introduce himself & he let me know that he & his fiancé were the new owners :)
One thing that may sound dumb but it stood out to me… While making the appointment, he asked, «What is your babies name?» Any dog lover knows they are our babies. Any other place I’ve ever called just asked, what is the dogs name? So I just thought that was a nice touch.
When I brought my baby in, the couple was just as nice as could be. The girl cared about what I was looking for and the kind of cut I needed. More importantly, she was very gentle and sweet with my doggy which I always look for :) The gentleman runs the desk while his fiancé is the groomer, who has several years of experience.
It was about 2 hours later, I got the call my baby was ready. I’m used to horrible service at another place that I won’t mention, where they take 5 hours to groom my dog… Even when I have appointments. So I was happy to know that when Zen Dog tells you how long it’s going to take, they stick to their word.
I know there was some negative feedback & not good reviews from the previous owners. But if you had a bad experience with them, please give the new owners a chance to earn your business. They are so nice & offer great service.
Prices are standard to what other groomers offer. My dog looked & smelled great. Loved the handkerchief touch around his neck at pick up :) I’m very happy that I now have a «home» groomer for my baby. I highly recommend Zen Dog for your fur babies :)
Thank you for a positive experience!

They know all the good cuts of a great groomer, and how to make your dog comfortable and happy! My dog looked great and pranced out!

This place is awesome. It is under new management. Jazzy is an amazing groomer. Their prices are great and the care she gave my dogs was first class.

I’m new to town and needed a nail trim for my puppy. Zen got me in immediately and was so friendly and amazing for my pet. So glad to find my new groomer.

DO NOT GO TO ZEN DOG. Had the worst experience today with my little guy. Dropped him off and initially was told they’re not busy it shouldn’t take long. After 4 hours I decided to call and was told he would be ready in about 30 mins, but they’ll also call me as soon as he’s done. About hour later still no phone call so I reach back and they say he’s been ready. They said they told me 30 mins he would be ready. However they did not call me like they stated. Now for the huge problem. Once I pick up my dog I set him in my car and notice blood all over the place. Not just a little blood. He was bleeding so bad all over my car seat. I picked him up and ran back into Zen Dog and asked what did you do to my dog? The groomer then states «Oh no I thought the bleeding stopped.» I say what do you mean you thought the bleeding stopped? Why didn’t you tell me you cut my dog? She then proceeded to tell me it’s normal when you cut the nails sometimes you hit a vein. I’ve been taking my dog to the groomers for 8 years and not once has my dog ever bleed. In any case I proceed to ask her why you didn’t tell me you cut my dog before I left? She was trying to cover it up by keeping my little guy longer till the bleeding stopped so I wouldn’t notice she hurt him. When I called her out she then told me she had no clue it was bleeding. Just a few mins ago when I walked in she made the comment, «I thought the bleeding stopped.» Obviously she was lying to me she knew all along. I know accidents happen and I would’ve accepted that, but the fact that this so called groomer did not tell me when I picked him up that she made an accident and cut his nails to short which made him bleed is unforgivable. I can’t tell you how much blood I had all over my car and my clothes. Not to mention my poor little guy suffering. I had to end up taking him to the vet afterwards to get his paw bandaged up. Please do not take your dog to Zen Dog. I will certainly be reaching out to the owner on Monday. Like I said accidents happen, I get that, but she tried to hide it and did not have the courtesy to tell me she made a mistake. No, she let me put my dog in my car to get blood all over the place. And didn’t even bother to bandage my little man up. Poor little guy must have been in pain. Do not visit Zen Dog…

Very rude staff had my small dog for over 5 hrs when we go get him he was shaking he was so nervous never had an experience like this before

Groomer (not the usual husband and wife that are there) sent my dog home with 2 clipper burns on her inside upper leg. One was very large. I understand that mistakes can happen but they should have told me and not let me find out when I was at home. Annoyed that I also left a big tip. Liked them in the past but will never go back again. I just can’t trust them now.

This place sits between 3– and 4-​stars for me; while Buddy looks super cool in his new ‘do, I don’t feel like zen dog offered more than an average grooming salon, although the cut seemed more even throughout.
I took my pup in Tuesday, just before 9am. I always warn groomers about his tendencies so they’re more aware; he doesn’t like having his nails cut, he doesn’t like having his face trimmed, and that he’ll give a growl before he goes to nip. He’s old and senile, usually groomers I’ve taken him to (even just for a nail trim) tell me it’s not as bad as I made it out to be, but I always try to take the high road– I don’t want anyone to get hurt.
The cut was even all around, which is sometimes hard to get with some groomers. Buddy’s nails were still REALLY rough, he was on my lap on the ride home and it caught me by surprise when his nails scraped against my leg. He smelled good, but maybe a little too much of the fruity perfume.
All around A-​OK, I might use them again in a pinch, but I’ll probably take him somewhere else next time.

The good:
it was quick
large lobby
fixed their mistake
The bad:
Had to have nails redone
rude employee
hot/​hectic/​understaffed
your dog will be put in with a bunch of other dogs to wait
Ultimatum:
I won’t be going back. I don’t understand all the good reviews, maybe we just went on a bad day? I didn’t like the community area where they dremeled my dog’s nails, and I didn’t like that they seemed scared to do their job.
I took my beagle/​sheltie mix in to get his nails clipped (I hate doing them, and don’t want to hurt him). I asked that they be clipped as short as possible, and that the dremel be used on them. They took him into the back (which was full of other dogs running around) and we waited in the front for about 10 minutes. It was crazy hectic and hot in there, so we took him home. I examined the nails at home and found that only a couple had actually been shortened. They had left most of his nails untouched. I called, and they told me to bring him back in. I did, and one of the male workers used the clippers on him right there in the lobby before taking him back to dremel (again, there were other dogs running around back there). I told one of the workers that we had left without checking because it was so hectic and he responded with «well, it’s the same place, now.» A little rude, but I could look past it. When I got my dog back I checked his nails again. They were passable, but certainly not worth the $ 10 and the annoyance of having to bring him back in.

Took two of my dogs here. Both bichon mix and was really happy with Anthony’s job. Funny bit: my mom was complimenting one of my doggies as she was being brought out, completely unaware that it was actually our Roxy, even saying she’d wish our doggy looked like her… it wasn’t until she was told it was our doggy that she took in the great job Anthony did. Thank you bunches.

I had a great experience at Zen Dog. The man (Anthony, I think?) spent extra time with me during the consultation and he has been the only groomer that I have used in Las Vegas that has actually done what I have asked. I have two male dogs that look so stupid and feminine for two weeks after every grooming. I told him my concerns and I was so pleasantly surprised when I picked them up and they looked wonderful!
Their prices were great and the customer service was outstanding! I am a happy dog mommy!

We had used this groomer a few times and had smaller problems in the past with inconsistent grooming but will no longer be using this groomer after today and if you care about the safety and well being of your dogs keep in mind this is the truth. I noticed on one occasion the woman responsible for my dogs care smoking on the side of the building. As I watched her, she noticed customers arriving threw her cigarette on the ground, cashed out said customers, then retrieved their dog without any sanitizing of her hands at all after smoking. I took my dog in and had made an appointment for that time and the clerk acted confused who or what I wanted. She had no idea an appointment was for that time. I didn’t recognize the woman helping me so I asked if someone else was there to help me and lo and behold she throws an attitude and says that she may be new, but not new to grooming. I asked again to talk to someone else and the only other woman there is the woman who was smoking without washing her hands. They are incompetent and unhealthy and create an environment I wouldn’t leave a stuffed animal in for worries it would reek of smoke afterwards, much less a member of my family. DO NOT USE THEM, YOU WILL REGRET IT!

Not quite 5 stars but they were great with dogs. I will be going back again and I’d recommend this place to anyone.

Anthony the new groomer is the best! I followed him from his old grooming place to this one we like him so much! Very nice guy and the cats always look great!

This is my second time going to this shop to have my large dogs nails trimmed and honestly, after my first experience I believed «everyone deserved a second chance.» Boy, was I wrong! This store is VERY unprofessional and has horrible customer service. They claim to work with «all types of dogs,» but as soon as my dog barked at entering into a new environment the owner irately told me to wait outside of the store in 105 degree heat. Then, after I waited for my other dog to have his nails trimmed and walked back in the store, she said my dog was too loud for them to cut his nails. Basically, because he was a pit bull, she judged him and ASSUMED he was a bad dog that was going to go on the attack.
There are WAY BETTER shops around the city and honestly, I would rather take my dogs to the vet where they are professional at all times and TRULY have experience with ALL DOGS regardless of their breed.

I’ve been taking my pomeranian here for about a year and a half. The place is very small but intimate, all the more attention to your doggies. They always do such a great job! I recently called to make an un expected visit, just mention my dog basils name and she already knew that she was their regular pomeranian! Never switching spots! They are great. I also brought my new beagle schnauzer in wo an appointment also and they happily took them both in. awesome girls.

I’m not sure about their grooming facilites, but the ‘day care’ portion does not live up to their advertising. The facility is extremely small, and the employees do not seem experienced with different types of dogs. I have an energetic puppy, and was told to bring him back when ‘he was older and had less energy’. If that were the case, I probably would not need to take him to day care.
There are much better options in town at a comparable price.