Lexus of Las Vegas

This is the best car purchasing experience in my whole life.
Few days ago when I saw a car ad by Lexus of Las Vegas, I made a call to request more detail about the car. A young saleman Jason Gil produced a short video for me within one hour after I called. I like the car and negotiated the price over the phone, after we agreed on the price and the term, I put one thousand deposit on the car. Jason Gil agreed to return my deposit if I dicide not to take the car next day.
The next day I took bus from Los Angeles to Las Vegas, at 1:00 pm I walked in the dealership, checked the car, and the car is in very good condition. Jason even took my personal check, at 2:00pm I drove off dealership with my new purchasing RX 400h. Jason even put full tank of gas in the car, I could not believe this, most of car dealer will put minimum gas in the tank.

The next day Jason called me asked how was my trip back to Los Angeles. The car is perfect, the salesman is great, the price is very reasonable, the service is excellent.
It is worth to travel 250 miles to buy a car from Lexus of Las Vegas. Please asking Jason, he is very nice young man. This is the best car purchasing experience in my whole life. Thank you, Jason.

I don’t normally write reviews, but I’d like to boast about the exceptional service that I received from the Lexus of Las Vegas staff! My experience from beginning to end was seamless! I’d like to acknowledge Malishka Ballard (Business Development Manager) and Don Turner (Salesman) for their commitment to ensuring that my deal was closed with favorable terms… thanks to Roy also! I’m new to the Lexus family and am so far beyond pleased with my decision in selecting Lexus! I thoroughly enjoy driving my new NX200T!

We have been loyal to Lexus for all repairs and service to our SC430. Javier in service could not have been kinder, more complete in explaining the service repairs to be completed this visit and grateful for my business. Going directly to a dealership for service is not the cheapest route to maintain a vehichle, but you get what you pay for. They back up their service, they provide loaner cars where need be and teh Lexus brand speaks for itself.
We are Lexus loyal and feel that appeciated by Lexus that we are.

Overall experience was awesome! Troy Hammond provided great service! It was my first time buying a car and he did not put any pressure or made me feel uncomfortable. He worked hard to fulfill my requests and needs. Such a gentleman and very professional. Highly recommend buying a car from him!

Bought a second car from them hoping to have a better experience with them the second time around and SURPRISE it was even WORSE. Awful customer service, will never buy or recommend anyone visit this dealership again. The GM, Lee Butler, might be the most arrogant egotistical person I have ever talked to, come back down to Earth buddy. Try not to call your customers «Mentally Unstable», doesn’t get you anywhere especially when it’s your dealership that doesn’t know how to follow through on a sale and go above and beyond for your customer.
My sales rep, Matt P was good all the way up through me purchasing my vehicle but after I signed the paper work, the service gutted from that moment on. Love the Lexus brand, will be purchasing my Lexus vehicles in the future from outside Las Vegas as the Henderson dealership is owned by the same people.

Dear Lois, All achievements begin with an idea. Your innovations put those ideas in front. This impetus has empowered the momentum for success with all of your clients. Thank you for providing me with powerful and outstanding service. Your personal pride in your work is obvious… and never taken for granted. The quality you attain is an integral part of our success. You are a true asset not only to Lexus but to me as well. When others rush headlong into new undertakings, you remain mindful of the finishing touches that make a good job a superior job. I recognize and appreciate your dedicated efforts.

In the process of searching for my perfect car, I have visited many car dealerships in Las Vegas. Honestly, I have the BEST experience at Lexus of Las Vegas all thanks to Johnny Chang… Who should receive the award for salesman of the year! Johnny took his time to help me find the perfect car for me. Even after I purchased the car, he continuous to follow up with me to ensure I am comfortable with everything and offer any further assistance! I am very appreciative of the personalized five star service received! If you are looking for a car, make sure to stop by Lexus of Las Vegas and ask for for Johnny Chang!

Don Turner — salesman of the year and it shows! Honest. Great experience. Would recommend Lexus of LV to anyone wanting to get a reliable vehicle and excellent customer service!

After purchasing a Jeep at another dealership a year ago & getting a Lexus last week from these guys, it has made me realize what great customer service should look like… Lexus of Las Vegas has raise the BAR!

Had came here a year ago to help my mom buy her new 2015 Lexus RX350. Originally we were coming to just check out the car, but after testing it, it was amazing. And it fit more of her requirements than other previously tested vehicles.
At first, we had came here with one of my mom’s coworkers. We had asked the representative if they had a white rx350 with HID package but he was adamant in telling us they do not have such a car and it comes with halogen lights. Next day, her coworkers husband had found online, on their site, that they had ONE car that fit the same one we tested, WITH HIDs. I feel like that representative was just lazy or rather not know how to search for things correctly, or trying to trick us. Either way, deal was done, and took car home that night.
Car comes with first 2 maintenance’s free. So the 5k check and the 10k check. Since they state their oil lasts up to 10k now, the first 5k includes tire rotation and pressure check, inspection, fluid fills, and what not. I had known about lexus providing a courtesy car when you bring in your car for service. I had called 2 – 3 weeks in advance, stating to the female representative specifically needing a car, and her telling me cars are available the day i had picked, so that was that. Day of bringing car in, i was told no cars are available. What the heck? I had called to schedule and specifically stated needing a car. Did not know it was a first come first serve basis, despite scheduling and stating needing a car. Does information not get passed on or something? If i had known, i would have scheduled the first time available as soon as it opens. I had talked to the manager V? (long foreign name that i cant remember) and he said, the next car they get back, they will hold and call me to come later in the day. Ok so i left to do errands and business until he called. He called me around the time he stated and said he had a car. I went to the dealership again and yep he did. He also stated, because of the trouble, and may or may not having enough time to work on my car, i can keep the car over night and come pick up my car next day any time. Best thing is though, you dont have to deal with filling car back up, you can bring the car back at any level, no charge to you, and you can drive it anywhere within city limits (there was some label on the car saying car will be disabled if it crosses state line or something). I went back first thing in the morning (self conscious even though he stated any time during the day, but i dont want to have another person experience the same thing as me) and car was ready. Cars were traded and it was set.
On the bright side, customer service was amazing. If it wasn’t for the customer service by V? and his other coworkers in the department, rating be much lower.
They have a lounge area too for you to watch tv, enjoy baked items, coffee, and drinks. Hopefully next time i go for the 10k (tire rotation and pressure check, inspection, motor oil and filter replacement, cabin air filter replacement, etc) will be a MUCH better experience.

Thanks to Jason at Lexus I can sleep soundly! I was very upside down with my Mini Cooper S… Clutch went out… Came to see Jason Gill and he was able to get me out of hot water and into a brand new CT200h at a price I can actually afford! I’m so grateful for the patience and explanation that was given to me. I never felt pressured! He even talked to my mom over the phone and answered all her/​my questions honestly. So far so great! Thank you to Jason Gill in Sales and Michael in Finance! You guys rock!

Purchased a car from Jonathan Tam. We needed to be at a certain payment the deal included use some of the money from the trade to cover the registration. When he came back we were along way away from a deal. After some back and forth he finally got close and I took the deal. During the pre paperwork he even mentioned the registration and had a form out. Long story short days later we return to drop off keys. Jonathan explains we need to fill out more paperwork to register the vehicle. I said we did that he said well we need another doc signed. He wants a credit card to pay 2% of the value of the car which is just under a $ 1000 dollars. After working the deal with no money down taking the registration out of the trade. We were scammed by this guy! So shady. Don’t trust him or this dealership.

You need to check this dealership out before you check anywhere else… and after you’ve checked it once… keep checking it out! Great experience and great deals! The sales people really work for you. My salesperson was Courtney Lafayette, I recommend her to anyone.
My family has purchased a total of 3 cars from Lexus of Las Vegas. 2 of which have been used. We can depend on them selling clean cars, and if the car isn’t clean they’ll let you know (at least Courtney would).
Keep up the good customer service! We’ll be coming back for my wife’s car in a few years.

Lexus as a whole has always been known for its customer service and this dealership certainly does not fall short. Courtney in the sales department was professional and knowledgeable. Excellent brand, unparalleled service, remarkable establishment.

Just got my Lexus IS250 last week. From start to finish the process was easy and smooth. Brandon really exceeded our expectation. They really took care us.

Because of Ben N. this is the only dealer I will do business with. He was outstanding in every way and genuinely loves the product. Talk about patient and extremely knowledgable. I never felt rushed and he helped me stick to my goals. Like a father looking out for his daughter he put in the vehicle that was going to give me the best mileage and likely to have a great resale value when the time comes.
The trade in process was also executed well and Leon was also really cool, he helped me choose the most sensible coverage option for my new 2015 ES300H. Everyone I dealt with was 5 star. Excellent selection of vehicles to choose from. Such a hassle free buying experience. I love that they will go to the DMV for me all I have to do is figure out what I want my plates to say. I heart Lexus of Las Vegas!!!
I will post again after my first 2 FREE Service appointments.

This review is long overdue. I think the excitement of me enjoying my brand new car made me forget to tell you guys about the great experience here.
So rewind back to 2005, I bought my first brand new Lexus IS300 at this location. Jim Stone was my salesman, and I remembered that he took great care of me, but I heard he’s moved up as the Sales Manager at the Henderson location. I’ve been so happy with my Lexus that now it was time to upgrade I definitely had to go to where it all started Lexus of Las Vegas. My dad met Johnny Chang at this location and I’m so happy that he was my car salesman.
Johnny has great customer service skills and he definitely worked with me and took the time to find the car that I was looking for and work with my price range. He found me my 2015 NX200t !!! I never felt rushed or pressured and that’s why usually people stray away from dealerships.
Next financing … to be honest NOT my favorite part of buying a car, but I met Michael Fletcher and he was great too !!! What I liked was that he was great at explaining things and breaking them down for me. If you get to pick your financing guy, choose Michael !
At the end, I found out the person that tied everything together and crunched the numbers to be approved was the Sales Manager. His name was Roy Mason, and I knew that name sounded familiar, well in 2005 he was the one that financed my first car and now he’s the Manager ! ROY IS AMAZING TOO !! Thanks to Roy everything worked out and I was able to leave with this beautiful car.
So after this long review, i just wanted to say that this dealership definitely treats you like family and seeing people grow in this company shows they not only take care of their customers, but also their employees.
Thanks so much Lexus of Las Vegas !!!

Walking on the lot just to see what’s out there and compare, when Gaby approached us and took interest on what we were looking for and delivered. We were there just to look around and we drove off with an ES 350. Thank you Gaby for giving us what we asked for!

I love Lexus of Las Vegas they have amazing customer service and the staff here is super nice and helpful.
This review is both for the dealership and the service department. My wife and I both bought our cars here from sale man Chris Daw and he was great both experience was pleasant and we love our cars.
The service department gives you your first 2 service free and of coarse they offer loaner cars if you make an appointment in enough time.
Every time you take your car in for service you get a car wash and pastries and refreshment is always available for while you wait in a lovely waiting room. There is also a separate waiting room for kids as well with a tv, books and little wooden toy cars for their enjoyment.
Here’s a tip I think the Henderson location offers car wash anytime but the Sahara location is an Eco friendly designed building so they do not offer car washes at anytime just when you get a service done.
Any how if you ever decide to buy a Lexus I think you would be pretty pleased with how they treat you here I am.

Beep beep!!! If you’re in the market for a Lexus, you MUST stop by and visit Rachel Roemer, she’s the best sales person at Lexus of Las Vegas, in my opinion!!! She cuts to the chase, talks to you like she’s your friend, makes you feel confident in your decisions, is extremely knowledgable, and truly does want what’s best for you!
The dealership is conveniently centrally located in town, which is nice because they also do maintenance work on their vehicles, so I’ll be back. The waiting room has tons of good beverage choices, comfortable seating, and even an enclosed kids play room!!!