Liberty Tax Service

The woman who is in charge of this place is completely ridiculous. I only filed here because I couldn’t find a better place in time. After paying almost $ 300 to have my taxes filed here, I had to have an amended return done because I had received my second tax form in the mail late, and had forgotten about it. I ended up owing $ 16. When I went in with my mother, whom they charged $ 500 to file, to get my packet and try to pay to $ 16. She tells me they don’t take card payments for donations. Confused I replied «I’m not making a donation, I’m here to pay the $ 16 I owe to the IRS, and to pick up my packet». She then gets my packet, and we sit down at one of the computers. After giving me my stuff, she has the audacity to tell me that I agreed to give a donation. I then inform her that I had already paid $ 300 to have my taxes prepared, and I received $ 50 from them for referring my mother. She then starts looking on the computer again, and says «oh ok well I guess everything is ok then, it looks like you paid 283 actually, not 300.» Just goes to show how rude she is for no reason. DO NOT HAVE YOUR TAXES PREPPED HERE. Never in my LIFE have I EVER given a «donation» to a tax place. Why tf would I give you more money for nothing, after already being ripped off. Save your time and money, find somewhere else.

Do not come here!!! Lady who runs this place is BEYOND rude. They also lost my W2s and tried to convince me I lost them. They handed out cards claiming to give 50 in cash or 75 dollar off your fee for filing. When I brought it up to her she told me they don’t give people money for walking in their door. Walked off and then asked me with attitude if I would give someone money for walking into my work.(which was uncalled for.) I tried to explain to her plenty of times what her worker had told me and she kept cutting me off and being beyond rude. I wasn’t going to sit there and argue as I’m 9 days away from being due, I have no energy to argue with anyone. So I just asked her for my paperwork back so I can go elsewhere and she got on the computer and started saying «incredible!» With more to it, so of course I just told her that’s not what was explained to us. And she kept going off. She tried to pull up my file and to a surprise all my information was no where to be found. She did end up apologizing and saying «im just frustrated cause everyone is coming in here expecting free returns.» And I mean OBVIOUSLY someone there wasn’t explaining shit correctly. I hate to write bad reviews. I def won’t be coming back because no matter what you never disrespect your customers.