Louis Vuitton

My husband surprised me with a shopping trip for my Louis Vuitton bag. I didn’t know what location to go, but I’m glad we chose this location at Ceasar’s Palace Forum shops. A nice blonde woman greeted and took us to Joseph Solla and he was so very nice and helpful sales associate. I knew what I wanted and he explained everything. I was afraid we would be ignored since I wasn’t dressed as fancy as they were, but I didn’t experience of that negativity some have. Happy with my new Speedy bag.

If I could give a zero star, I would. Worst service I had. Been to LV Rome, Japan, Honolulu, Virgin Islands to name a few. Walk in there tonight. they weren’t busy at all. Salespeople were just standing around, i did manage to get one of their attention but after he answered my question he just walked away⁉. I guess they didn’t think I was going to buy anything. So I walk next door to Gucci and what a difference in service. The salesperson was so helpful that I ended up getting a bag from her. Oh well, LV’s loss is Gucci’s gain. Advice to the management: anyone who walks in to your store is a potential customer and should be treated with RESPECT.

Sale associate was nice and came straight to help me out, of course trying to get me to buy the biggest size speedy and any thing else she thought I would fall for and pay more for. Do your homework before you go in there or they will try and sell you straps and add ons to your bag which increases the price by at least $ 200-​$ 300. After I bought my purse they did offer something to drink which was actually surprising. What was even more surprising is what happened when I left, every sales associate and even the security guard waved good bye to me. I will definitely be back at this location.

Unbelievable, I have been a loyal customer of LV for 20 years, never had a problem with any other locations. I went in today not expecting to buy anything but my father loved a messenger bag so I was ready to make the purchase. I am visiting the area and didn’t want to carry it with me so I asked them to ship it. The lady told me that it was possible and told me the fee. Fee? I asked, I never have been charged a fee to ship a product from them before. She treated me like I was absolutely out of my mind, and Louis Vuitton would never do such a thing, after all, «I’ve been with the company over 8 years» she said. I have purchased products from other LV locations and have never been charged a shipping fee, actually I purchased a belt from LV online two months ago and was not charged a shipping fee. I am all for local business and would have loved to buy the product here in Las Vegas but I guess I will do my shopping online, not that I want to, but not having to deal with salespeople like this is a major plus.

My wife has been waiting a Louie Vuitton purse for quite some time now. Last night I had a great run at the casino and decided to finally spoil my pregnant wife with her dream purse. Of all the staff we dealt with, all were very professional and pleasant to deal with. However, Joseph Solla, stood above the rest because he was so patient with the wifey as she couldn’t decide which purse to purchase. They have many choices.
Me personally, I don’t know how women can spend that much money on a purse, but hey to each there own. High quality products, great service, and all inventory in stock. Come see Joseph!

My wife and I visited this location because she wanted a purse and I wanted some shades. We walked in two employees (females) spoke to us, however didn’t offer to assist. We continue to walk towards the back and were greeted by two more females behind the counter and they offered to help. I was helped with the shades and my wife with her purse. While trying on the shades, the security guard positioned him self in line with me watching me as I tried on shades. I looked in the mirror and he was watching me as if he thought I was going to steal something in the store. I tried on two pair of shades and and after I put down the second pair, he walked off. Of course I was offended and I let this security guard know that you don’t have to watch me… I’m not stealing. I made my complaint known to the manager and he offered me a drink as if that was going to be the resolution. LV can expect a formal complaint. Lastly, because our salespersons were so nice to us, we didn’t let the security guard or manager deter our purchases and they loose out on their commissions. Too be continued on to the next step…

I purchased a bag on 2÷24÷15. I have never been assisted by an associate like RYO before. I walked in randomly wearing stretch pants and an oversized T– shirt. I was there just browsing at bags. I intended on purchasing one on this trip but was still unsure because $ 1400 is a substantial purchase for me.
Ryo greeted me with a smile and began to ask questions to determine what kind of bag I was looking for. He was open, honest, and extremely knowledgeable about the entire brand. I knew I wanted some type of tote, he set up ALL the different totes in all the varying shades for me without trying to up sell me. He could tell me the different lining colors, patterns, even history of the different bag types. He even tried to locate the lining of my choice in store a close to my house (57^th and 5^th, NYC) but ultimately I chose the fuchsia lining large never fill tote. I truly felt like he wanted me to leave happy and not just purchase something. If you are purchasing in Las Vegas, I would go to this store and ask for Ryo. Thank you!!!

I love this store. The product s great. But it seems like everyone working this store is superficial. I have come in and been welcomed like I was the Duchess of Cambridge. Last week I walked in with my girlfriend from Wisconsin wearing street clothes and I was not even welcomed nor offered a bottle of water like other visits.
It saddens me but its the world we live in now. Again, everything they carry I like and wear but making your customers feel like Julia Roberts from Pretty Woman just lost you $ 5,000 in sales on just 1 purse.

This review is for the LV store in Cesars Forum. If I could give 0 stars I would. This went from DEFECTIVE product to DAMAGED product in THEIR HANDS. There is no accountability or sense of urgency. Not what you expect from a luxury goods company or for my 18 years of client loyalty. Everyone is nice when making their sale but what counts really is how they treat you when you have a issue. This luxury line should stand for quality on all levels starting with their employees. What prompt this long review is the lack in quality making this bag, their damaging of it during repair plus the poor customer service during entire process.
They still have my purse with no update. I want my purse back undamaged– new or same one. I want to love this company because of my heavy investment. I want to believe this will never happen again.
My story:
Purchased a purse here summer 2013 because I wanted a light, small, hands free purse to use in Vegas. Now, fast fwd to my recent vacation in July 2014 I walked back in to shop and to point out the fact that the gold hardware is fading to silver. Now this Eva purse has only been used several time and owned less than 1 year. When I packed for this trip I litterally grabbed the duster bag encasing this purse out of my closet into my luggage. While wearing it there I noticed a discoloation on the loop where the strap attaches and the zipper pull. This tarnish is a defect in product. I own key chains from LV that are 10+ years old that has not tarnish to this degree. They agree that that should not had happened. So here’s where my frustration begins:
— The sales associate name Ryo asked that I come back when his repair specialist Melissa is in. We were there on vacation, leaving the next day. So we rearrange our departure.
— Melissa called and said to drop off the purse so she can send it off to repair. When we went in to drop off the purse she wasn’t there. Another associate took the purse and handed me a receipt showing the take in and issue.
— 4 days later (I’m at work and back in Ca) I get a call from Ryo saying that Melissa wants to know when I was dropping off the purse. What??!
— Melissa called, saying they found it. Saying that corporate is not willing to pay, but the store will «eat the cost». Really?
— 3 weeks later I get a call that repair is done and on its way to me.
— I received my fedex box, open, inspect purse. The ring replacement took place but now the attaching leather is TORN!!! DID MELISSA NOT SEE THAT? My guess is this happened when they had to take the old ring off and add the new. Where was the quality inspection ??
— I called right away and spoke to a manager name Navid. He said he would email a shipping label next day and that he will take a look at it himself.
— I had to call a few times the next day to finally get that email with label. I also replied back with my dissatisfaction. Do you think I got a reply? NOPE.
— tracking shows the package was received at 9am so I called to speak to him at 6pm. He said he was waiting to speak to his store manager and that he would call me. This was Friday.
— today is Tuesday. Still no call.
— I am done dealing with that store. I just called their corporate now waiting on update.
This entire experience is horrible. Usually my shopping experience is pleasant with any LV store in both CA and NV. Then again this really is the first time I’ve had an issue and I now learned this is how I get treated. At first my thought was I will stick to my Bloomingdale’s in South Coast, Ca. That this location is the bad apple. I am anxious to see how this will all unravel. Will update soon.

Ryo you’re AWESOME! Definitely ask for him if you’re coming to this store. He gives you his honest opinions, doesn’t try to up sell you, and really goes out of his way to make you happy. I’m a pretty picky person and he made sure I was happy with my purchase. And I am (=
I also called in to put something on hold and their service was great. Do this if you want something in a certain size, because they don’t carry too many sizes of the same product, like belts. Even the security was nice here, haha.
A really nice store in the Forum Shops at Caesers. Big selection, great service. There are so many on the strip, but I would come to this one.

Love, love, love this LV store ! The people were very friendly and helpful, not snotty like you might find in other LV stores. The sales associate went out of her way to help me find the perfect wallet. Sssooo pleased with my purchase !

Came here not to buy for myself… (I personally am not an LV fan. I even sold my Speedy 30 coz EVERY SINGLE *insert whatever you want here* has it.)
But to check out a kind of bag my cousin wants and to see how much it was…
Lemme just say I didn’t come as rich-​lookingly dressed. I was wearing Rainbow flip flops, short shorts and a tee.
But… The service was impecable. The lady was very helpful; and even checked the catalog.(only to find out that the bag i was looking for is not available anymore).
Great Service. No Snobs.

This LV store is in the Caesers Forum Shops. It’s a pretty large store, especially compared to the other ones on the Strip.
I had been wanting a purse I first saw at the Incheon Airport in Korea, and they didn’t have the color I wanted in Paris either, and low and behold, it’s in the first display case here. Gah.
The saleslady was super nice. I kept coming back while I was in Vegas and she was very patient and attentive to me. I finally did go back to buy the purse after looking at a bunch of other ones and going back and forth on what I wanted to do.
I’ve been to this store every time I’m in Vegas. I’ve bought items several times. The service is always impeccable and they have a large selection of items. I usually end up finding things here I haven’t seen in the other stores.

I have loved Louis Vuitton handbags since I was a teenager in the late 80’s, early 90’s when I got my very first LV which I still have to this day. Usually before I go into a Louis Vuitton store, I like to do a do a little research online so that I know exactly what I want. And that is what I did days prior to coming here.
I walked in feeling confident, I knew what I wanted but didn’t know the exact name of the bag. I was not greeted by anyone when I walked in, but it looked like most of the sales people were busy. I walked up to a gentleman standing behind the counter who was putting away a bag. I asked him if they had a catalog that I could look through and he said no and that they have an online catalog now. I said ok, no problem. I went on my trusty smartphone, pulled up the bag I wanted and showed him the photo. To be honest with you, I don’t thing he thought I was serious about purchasing anything when I first went up to him. If he honestly wanted to assist me, I would think he would have asked me questions like what type of bag are you looking for? Monogram? Crossbody? Shoulder? But no, he didn’t ask any questions. I had to find the bag I wanted myself on my phone. Yes, there are handbags displays on the shelves, but from my past experiences from other LV stores, not all their handbags are always displayed.
Anyway, he did show me the bag, and when I actually saw it in person, I wasn’t sure if it was what I wanted, so he then showed me a couple of other ones. I ended up buying the original bag I looked at. He wasn’t too helpful when I first went up to him but that changed after a little while.
I will always love LV but I think next time I will be going to one of their other locations.

Any LV fan would absolutely adore this store if not for the inventory they carry then for the service. LV is known as a premium, luxury brand, and when you walk in through its doors, you’d expect as much. This particular location is a two-​level store (largest store in the U.S.) located at Crystals next to Tom Ford and Prada with Miu Miu, D&G, and Dior within close proximity.
I was looking for a new wallet, and I had walked into the LV at Bellagio first because I’m most familiar with the hotel being that I’ve stayed there multiple times and made purchases at their stores (i.e. Chanel) before. BIG MISTAKE! Apparently top-​notch service is not something that’s standard at some LV locations. I was looked over and within minutes, I walked out fuming.
The next day, I decided to give LV another chance and walked into this one. I was blown away by the sheer size and upon entering, I was greeted by Teresa’s smiling face. She was very knowledgable about their products, and she maintained her friendly demeanor all throughout my visit. Don’t get me wrong though — she did not compliment me, she did not kiss ass, and she did nothing of the sort to have tried to sell me everything in the store. She simply made several suggestions with what information I had given her, and in the end, I walked away with what I wanted. Oh, and it’s definitely worth mentioning that every SA I walked by greeted me; and when Teresa went to fetch something for me, another SA quickly came to my assistance. Now that’s service. I hope the LV at Bellagio learns something from the LV at Crystals.

I’m not sure what’s expected of a Louis Vuitton store review. They are a super-​premium brand with super premium stores and super-​premium employees and service.
You walk in with a certain expectation and it’s met every time, in every store, in every country, because that’s what you’re paying for.
This store was no exception.
The products, while super-​premium priced, have the benefit of appreciating in value when used rather than depreciating, are made in 1^st-​world countries’ factories (United States, France, Spain, Italy and Germany) rather than sweat-​shops throughout Asia, and though I was skeptical at first my wife insisted — and I have since come to believe — that they will take a monstrous beating and still look like brand new, serving quietly for decades and looking better every day as the leather ages.

They are great and all. Nice bags (I don’t really needed one at the time), but what crazy guy will need tons of bags?
I kept my eye on one pattern– Damier Graphite. The associate did not mind me bs-​ing around with my friends with the bag.
The only downside is they have sales tax. That amount can be a good dinner and fun money for me.

I visited Vegas in February for a conference and decided to shop a bit before my conference started. I was so pleased with Louis Vuitton’s service in this location. Melissa T helped me out and she was extremely friendly, courteous, and professional.
Made my overall experience fantabulous!

My boyfriend decided to spoil me and buy me a new Louis Vuitton purse since I’m such a WONDERFUL and AMAZING girlfriend. haha just kidding. well not really ;ppp
Walking into the store I had a few in mind that I picked out from online but actually seeing the purse in person is so different. We were helped by a very pleasant sales associate named Aimee. She was very knowledgeable, friendly and she wasn’t pushy at all. She showed me all the purses I was interested in and gave me her honest opinion. I went in thinking I was dead set on a specific purse but she helped me change my mind and it was definitely for the better. I ended up getting the Speedy Bandouliere in the LV monogram in size 30 (the leather strap is worth the extra $$$). And I couldn’t be happier with it. While finalizing my sale a few Korean tourists fell in love with my purse and wanted to get 1 too but I got the last one sooo BOOOYA haha If they don’t have the purse you want they will call around and ask for you. There are 6 LV stores in Las Vegas so you’re bound to find your perfect purse at one of the locations. Anyways they wrapped my purchase up all pretty and out the door I was on my happy way to lunch~
Love this location at the Forum Shops and thank you so much Aimee for all your help & of course thanks to my man hehe~
HOT TIP: Definitely keep your receipt: If anything goes wrong with your zipper they will repair it for you free of charge for the first 2 years and also if you find a defect in the stitching they will exchange your purse for you… But they say they 100% stand by their products so that shouldn’t happen.

My sister and I came here to buy our mom a purse. To be honest, I was expecting no or rude service from the employees. We weren’t what you call dressed to go to such a high end store, what, with me and my old, label free clothes and my Coach (so low brow) purse. To our surprise, an employee greeted us as we walked into the store and assisted us. She was very patient and showed us many purses before we settled on one.
They had a good selection of purses, with some that are reasonably priced, but still beyond what I’d pay for my own purse, because I’m just cheap that way. Anyway, we left the store feeling pleased and shocked with the service. The cynic in me wonders if they work on commission. We also left a lot poorer, but at least now our mom has a LV purse, which I don’t think is worth the price, unless it’s bullet proof, that is. But, to each her own. At least the service was good and Mommy is happy.