Luxe International Realty

At first Melissa was very nice and sweet. That only lasted the first few months of our lease. Over a year later and a different story. Does not return emails or calls. Takes weeks to get anything fixed via maintenance request. Not happy with her at all. She is completely rude and unprofessional. What is with property management companies here in Vegas? Show some integrity please! The owners live in Cali and I wonder if they knew how their tenants were being treated as well as their property. The home was very dirty upon move-​in, with many broken items. The dishwasher did not work, the washer and dryer are old and nasty, the faucet handles were falling off, the microwave and dishwasher do not work, the garage door was broken, the carpet is coming up in areas so me and my family and my dogs are stepping on nails cutting our feet, and the yard is not even landscaped or properly finished. Absolutely zero maintenance done except what my husband and I do ourselves. No annual maintenance provided by them for the AC/​Heater, water heater, pest problems, landscape is dying, etc. I have spent hundreds on landscaping removing and replacing dead bushes etc. The wood trim outside is peeling and pulling away from the house, the inside garage and house needs repainted, the roof tiles that were replaced mismatch and so on. Some of these things you don’t see until you move in and live it. We relocated out-​of-​state so we rented this property based on pictures we had seen online. LOVE this neighborhood and my neighbors which is why I put in the extra effort but really this should be their responsibility. But what can I do when no one returns my calls and emails about fixing these items? Sigh…
Check out rip off report and you will see more negative claims against them. Melissa and her husband Chris don’t care.

I see the stars you got .
I experienced it too.
I had app 10 am today, luxe international reality, the agent changed it to 11 am.
And never show up.
I was there until 12 pm. She never answered my calls and emails.
I went to the office, somebody was there apologized for it which doesn’t work.
They waste my all day.
0.00 stars

If I could put zero stars I would. They have horrible customer service and Melissa is extremely rude when you’re dealing with her for anything. They take over 4 weeks to get someone out to the property to fix anything. Not all property management companies are good, but this one is by far the worst I’ve ever dealt with in the past 30 years. Try to stay away from this property management if at all possible!

We put an application in on a Friday and was told we would get answer in 48– 72 hours. It’s now been 6 business days and we’ve been told we aren’t denied, but we aren’t approved and to stop calling. I feel like they took my application fee and tossed my application. Even after telling them we are moving long distance and already had to put our notice in our current house. I give it another week before I file a bbb complaint for my fees back since I have yet to get an answer.