LuxXpress

What a horrible Sunday morning. I’ve been a regular customer at luxxpress. But they lost a loyal one today. I bought 2 roundtrip tickets for my sons but called earlier to re book the tickets. The customer agent told me that they will forfeit the tickets because I called on the same day i’ll use the tickets. I understand its non-​refundable but their website does not say, «we cannot re book nor will be forfeited if booking is cancelled on the same day» I asked for the customer agents name & manager as I will file a complaint on the Bureau of Consumer Protection. I have taken a photo of the website, should they change it for proof. For the numerous times I have rode this service, there was never any WiFi available nor movies and beverage which they advertise on their website. The only thing working was their electrical outlet. This is deceptive trading/​business. When a consumer is buying a service, the seller cannot deceive the consumer about the service as clearly defined under the Nevada Deceptive Trade Practices Act.

Maybe would be nice to train your drivers to not cause traffics jams in the middle of the desert driving 55 in a 70 in the left lane. Driver had no clue of his surroundings.