MAC Cosmetics

Very upset by the lack of appreciation that they show their customers. I’m still here in the mall writing this review. They totally ignored me and someone else had to point that out to the lady. I know they seen me and didn’t care so I left and went to another Mac. They all need to be trained in customer service. I been in customer service for 15 years and I’m really pissed I drove all the way here for nothing. And when I expressed that I was leaving because of there terrible customer service she had a smirky attitude. I will never return. And let me add it wasn’t busy when I was there. 3 people smh

My experience at this MAC location was positive. I was working seasonal at Macy’s in 2014, and I remembered that with my first paycheck I stocked up foundation and powder. The makeup artist that assisted me was very good because no other makeup artist has ever given me the right foundation to match me ¹⁰⁄₁₀. I told her I had olive skin that easily tans in the summer and she immediately gave me suggestions and applied product on my face and I loved the coverage and flawless finish from their studio fix foundation. The experience was so good I went back later to purchase the studio fix powder and concealer. Their makeup artists want you to have the best matching foundation. I appreciate the help and the extra mile they do to make us the clients happy.

Sad when you book an appointment three weeks prior arrive. Try to explain and then have them call security on your 15 year old daughter because she’s crying. It’s homecoming, appointment was for her and two friends. They have all their appointments confused. The lady at the counter wouldn’t even try to listen.
Had to go to the Lancôme counter. How sad to ruin a homecoming day for both of my daughters. Beware I’d be. This is the poorest managed Mac counter in Las Vegas.

Worst counter in the city. Rude artist, no customer service, I felt rushed which is odd because every local knows that this location is in the slowest mall in the city. Won’t be going back ever

This counter inside Macys I needs to train their employees a little better. I went into the store to get a few items for my freelance kit. A nice young lady helped me with the products and the person behind the counter is where my experience went down hill. The nice young lady put my things behind the counter and I continued to browse to see if I wanted anything else while she applied makeup to someone else. When I was done I waited in line to pay for my things and when it was my turn the person behind the counter had an nasty attitude as if I was not going to buy anything. (I was dressed in my work uniform) I asked about a future collection that knew was coming out and the person acted as if they knew nothing so I’m like I already know it’s coming out you don’t have to lie. After that I asked for another item to add and when they thought that was all I was purchasing the attitude was even nastier. They were even talking and laughing with someone at the other counter while I was asking about a product. Then when I said all those other things are mine as well the whole attitude changed after I purchased over 200 dollars… I felt like I was be discriminated against by this person. If I didn’t really need the products for a project I would have left them right there. I will never go back to this one again!!! The pro shop is way better it is busy but the customer service way better

On several occasions I have came to this counter and they did not have my products in stock. Not only that, I can COMPLETELY agree with a previous post that the MUA do not know much about their products. It really is such a dissapointment considering MAC has an outstanding reputation in the makeup industry therefor it is sad when these employees fail to show their skills on themselves and any clients coming in.
I am from Los Angeles and I am so used to going into any MAC store or counter that is well stocked, well informed and knowledgable about their products, and the MUA always looking fantastic.
I am giving two stars because this isn’t the worst MAC counter I have encountered. It does seem clean and I have seen MUA santizing products.
I have been approached (not greeted) but I have experienced their customer service and it truly only does lack knowledge about products and skills to be used with their products. But, to any makeup junkie like myself that can be a really big deal.
It is very small and can get a little overcrowded at times (during weekends)
Dont remember any MUA names and *Also they accept your empty containers but only in exchange for a lipstick.
Venetian MAC store will give you a lipstick, eyeshadow, or lipgloss.

Im so mad! Went in purchased a few items and had 6 disposable in exchange for a lipstick. She put the wrong lipstick (ruby woo) which I already have! I did not notice until I wanted to use my new lipstick. Went in today and tried to exchange the lipstick for the correct one and was denied! This location needs to be more organized with their customers products! I will not recommended this location to anyone!!!

I just have to say that I find this MAC location very lacking in customer service and knowledge of their products. As a MUA I am always in the know of new products and lines, especially by name brands such as MAC. I went last week in to see when they would launch the new Indulge collection and the girl did not even know what I was talking about. Ok, understandable. The manager informed me it was launching in stores next Thursday.
Today, on the day of the launch, I went as soon as Macy’s opened. 10am. When I got to the MAC counter there was no one in sight. I waited and waited. After about 10 to 15 minutes a nice woman from the Estee Lauder counter came and assisted me as much as she could. Since there was no display for the new fall collection, it was hopeless. So she told me she was going to check in the back where the girls were at to see if they could assist me. Before going to the back she asked the cosmetics department manager and the manager said they were not getting that shipment.
First, they weren’t knowledgable about their own lines.
Second, it is very unprofessional how they weren’t even available at the open of the store!
Third, they are not even up to date on their own products like every other MAC store!
Thank Goodness for fashion show! They were prepared as expected.

3 things I would like to thank Mac for:
1) Being the best make-​up a girl can ever have
2) This location having the friendliest/​most persuasive staff that always twists my arm into making purchases that I don’t feel guilty about when I get home
3) Making sure that no one calls out the dogs on me or that I scare off any men when I hit the club… wait…sometimes those two are one in the same… oh well…