McDonalds

So I came here about 15 minutes ago and literally was in line for a good 5 min due to there being 3 cars in front once it’s my turn I wait about 30 seconds and I have a lady take my order who by the looks of it couldn’t here. She was very direct and so was I. Usually I hear the how are you doing what can I get for you tonight but I get its quite busy. So I said my order and had to repeat myself a couple times. She gave me my total and proceeded to the second window. By the time I turned the corner the first two cars were gone there was only this annoying black Chrysler whom the whole time was going slow and they didn’t have a big order as I saw earlier on the screen before pulling up to give mine so I have no idea why it took them so long to give them their order. Finally after waiting for what felt forever there was a guy and an older lady whom I assume was the one who couldn’t punch in a simple order. Anyway the guy took my card didn’t ask for ID as I was reading when I pulled up. Like if you are going to have a sign go through with it and be consistent. Not that I think a person would really steal a card and go straight to McDonald’s but I digress. He gave me my two bags and two cones literally without a word or eye contact like cmon are you that upset at your lousy yet easy job. It wouldn’t kill you to say have a good night thank you. I said thank you and guess what no response. Poorest customer service I’ve ever seen and it’s at night like around 11:15 how could you possibly be so busy you can’t say thank you. This location is closer than the one on Boulder highway when you need a bad late night snack but never again this place has not one good decent employee during this visit. Who ever that guy was on duty tonight needs to get some customer service training and the lady needs new ears or a new headset. (Two Unilocal accounts for the same location so will make sure my experience is posted on this one too)

If I could I would give this McDonalds no stars. I’m a very polite person, and although my situation was horrible in my opinion I don’t think I was rude other than a lil firm. I went to order through the drive through and apparently the guy couldn’t hear me so I said my order louder. I get that. What I don’t get is that once I’m done talking he says «give me a minute «so I did. After that minute he says «ok so what did you say.» Excuse me? Why didn’t you tell me you weren’t paying attention to me in the first place, he must have been speaking to guest before me! That was rude. So then I said.» Can I just pull up to the window, to which he replies «sure I guess (with a sarcastic tone)». At the window I asked him to repeat my order, he continues and I said ok, he says «if you need a manager you can request one in the next window .» First of all if I needed a manager I would have already requested one, second why would you say that? That infuriated me. It was as if he knew he wasn’t giving me the customer service and yet didn’t care because someone else can speak to me and probably do nothing. I didn’t say ok, I didn’t say nothing I just looked at him as he closed his window on me. Upon second window I received my order and guy also seemed a bit rude, but I tried not to pay mind to it. I thought I was missing a breakfast burrito to wish he then asked for me to return my bags and receipt. Then he returned everything to me and said «it’s all the way at the bottom. I asked for more ketchup and hot sauce, he ignored me. I asked again, he hears me and only gives me 2 of each, I asked for more to witch he grabbed a bunch hands it to me and let’s go right before I could catch it all and I lost it in the corner of my car seats. He didn’t even apologize, instead he turns around. I said «I just wanted to let you know the guy in the other window was a bit rude.» He then said «I’ll let my manager know.» That’s it. I was furious. Not only was he rude as well but apparently no one cares, nor do they know a proper response. No customer service at all !!! What’s worst is I don’t eat McDonald’s ever, but today I’m in the must of my move and this happens. I know their names but won’t burn them and that is only because I’m hoping it was just a bad day they were having, but by the other reviews I doubt it.

costs more here than any other mcdonalds