McDonald’s

Absolutely awful customer service. Rudest employee ever. Since when can I only get breakfast at 2:30 am by the way??? Such bullshit this place was tonight.

30 min and I’m still stuck in the drive thru ! I would leave but there’s no way out !!

Drive thru takes 10 years to order and takes a long time for them to respond. And at the payment window, the girl who were there did not smile at all. At least say thank you before I leave. That lady that I saw looks really angry about something. Probably hate her job… I wish that the store manager would do a proper training with them, seriously. Bad customer service. Never going there again

We we’re from CA and we just stopped by there today to buy breakfast before driving home. I ordered a breakfast combo but asked for mocha instead of regular coffee. The guy who took our order was nice but this Hispanic lady (I’m not being racist, I just want to describe her coz I didn’t get her name) gave our order. Long story short, she said I didn’t order mocha. In our receipt it says coffee and additional fee for upgraded coffee. Yes she gave me a small mocha with attitude & She Wants to charge me again. So I showed my receipt. She responded to me with attitude and she was bossy with the cashiers to go back on taking other people’s order coz the guy who took my order was trying to help me. She has attitude, nasty, arguing & yelling to us in front of other customers & kids. I hope she is not the branch manager there coz she was wearing a different (blue) uniform. You can’t have that kind of job and position if you’re dealing with customers. I will never ever come back there again. From the very beginning she was already frowning and looks angry and unprofessional. People go somewhere else but there.

The workers in this mcdonalds lack customer service. Can’t even look at you when they are taking orders, no wonder this place is empty.

I would give no stars if it was an option. This was by far the worst McDonald’s I have ever been to. There’s no menu board to even order from at the drive thru and when we pulled up the man on the speaker told us to pull up to the window and he would take our order there. When we got to the window I asked for a menu and he told us they didn’t have one and to just order and he’s tell us if they had what we wanted. So I ordered chicken nuggets since I knew they would have that and before I was done ordering the man cut me off and told me what the total would be. I then told him we had more to order and he gave me a dirty look and took the rest of my order. Eventually he gave us our food and the chicken nuggets tasted as if they had been sitting under the warmer all day and then the quarter pounder my husband received was basically just the meat and bun besides one pickle and like 3 or four small shredded pieces of lettuce. McDonald’s isn’t my first choice to eat at but it was one of the only places open at the time. I don’t recommend anyone come here.

I would you guys negative stars if I could. You obviously rely on one time guest who will never see you again. I happen to be a local and have had 3 bad experiences on 3 trips. Your drive thru attendants pay no attention to what is ordered and are rude. My bag was thrown to me tonight without my drinks and the girl came back to the window and said «what?» Unbelievable. Nail in the coffin, opened my bag and not only did they get my order wrong but the manager seemed completely unapologetic and could care less when I called. By looking at the other ratings it’s clear this was not a one time occurrence. I will never visit this location again EVER. It’s clear the issue is the management. Avoid this place at all cost.

Not that McDonald’s is a high end restaurant to begin with but I feel like a little customer service is necessary. Worst place ever! I’d rather eat food from a gas station to not have to deal with these people. I sat down to eat and had just gotten my food when a manager comes up and tells me there is a 30 minute sitting. Damn lady chill out I just barley sat down. They are rude and the orders are never right. And the owners could care less.

I would give no stars if I can. Workers on 12÷2÷16 at 10:25am are a bunch of id. ts! They get my whole order very wrong even after repeating it twice to them. They make us wait 20 minutes on the side and on top of that giving unnecessary attitude. Yall want to get raises and also forget to put straws in my bag for my drinks.

Yikes! This McDonald’s is sketch as hell! Especially at night but since I work in the casino business you can work all kind of hours! Anyways that’s besides the fact that I pulled up late one night after work and there were some really suspect people hanging out by the ordering menu in the drive thru trying to get my attention to I guess beg for some money? But the fact that all three of them were hooded was a little shady anyways I had to wait about 5 minutes until the girl taking orders was ready for me but in the mean time I had my windows rolled up and doors locked! After I placed my order I requested a sausage biscuit and just an FYI they don’t serve these until AFTER 4AM. Once I pulled to the window the girl was obviously sleepy because there was no such thing as customer service. But it’s McDonald’s so what can I say…

With all the negative reviews here, I don’t know if my review would even matter. Lol But ill do it anyway for the sake of Unilocal… :)
This is in regards of the drive thru service. I went here for lunch. I like the idea that they have 2 drive thru order thingy to speed up the line.
The lady who was taking my order was inattentive. I was giving her my orders and I can hear her talking to someone. And then she’ll ask me what’s my order. wth. I had to repeat myself like 3x. Girl, listen to me!
So she got my order, finally. Went up to the first window to make my payment. This lady opened her window, did not even say hi or confirmed my total. Just waiting for me to hand her my form of payment. WTH! I confirmed my total with her, she’s like «yup» ! Gave her money, a minute later she handed me my receipt without any thank you or eye contact. Unbelievable customer service.
Got up to the next window to get my order hoping for a nice lady who will turn my experience into a better one…
Well, she didn’t made it worse, she didn’t made it better either. Lol. They’re all the same. No hi, hello, no thank you, no eye contact. Were they ever trained??? Oh well. And of course, no ketchup for my fries! Which I forgot that Mcdonalds doesnt give ketchups unless you ask… How sad is that for a forgetful person like me…

Employees are super nice. But the place is always dirty. Food everywhere and people blowing there nose gross. It’s very nasty. If it was cleaned more often after people it would help

This is short. I hear advertised for breakfast. Well it’s limited on selection. There aren’t any Mcgriddles. That is NOT ok. That to me is the best and only thing I will eat there. I recently had to break down after about a year of not going and my wonderful husband got me lunch because I forgot mine. I work swing nights. Breakfast sounded real good. Well no MCgriddles. That is sad and this particular location is just bad period. I settled for an egg mcmuffin and hash brown. Put it this way I had a bit of each and spit the hard dry hash out. Ijs. I read another review and they sd because they are on or near the strip and ppl will more or less come once to this establishment, is not a reason to have sucky food. Ok this isn’t short. But it’s my short! Lol

Obviously a business that thrives on one-​time only visits (i.e. tourists), I’m a local and I won’t be going back.
1. Drive-​thru took about 20 mins.
2. I ordered only one thing … a classic grilled chicken sandwich, was one of the driest sandwiches I’ve ever had.
3. The help can’t speak nor understand English.
I guess I shouldn’t be that surprised, oh well.

*** Unilocal 100 CHALLENGE 73/​100***
I’ve never done a 1 star review as I never felt I’ve had an experience so horrible that warrants that, I always try to find the silver lining and highlight the positive. That has changed as of yesterday at around 3:30 PM, I guess there’s a first for everything.
We ordered from drive thru, a part of that order is a PLAIN cheeseburger and a Quarter pound with cheese NO PICKLES. He repeated the order and I confirmed what was displayed on their order monitor. So I drove away thinking everything is good because why wouldn’t it be, right? WRONG! I dropped my husbands food to him and left, only to be told by my daughter that her cheeseburger has ketchup. When I checked, it was the total opposite of plain, it had EVERYTHING on it: ketchup, mustard, pickles and onions like I had asked for the total opposite. REALLY??? So I decided to drive back over there since it was on the way. We went inside, I spoke with the manager Alejandra and she gave me a new one. No apologies, NOTHING! She acted like I was the one inconveniencing her.
I brushed it off, it was not worth my aggravation. Since we were already there we decided to just finish our meal there, then I get a text from my husband informing me they had put pickles on his burger! ARE YOU KIDDING ME??? At this point I was livid already, I went back to the register and asked for the manager AGAIN. I told her they put pickles when I specifically asked for NO PICKLES because my husband is allergic to it. She asked me for the receipt, I told her I threw it away but if she was skeptical, to ask her drive thru employee and he can vouch for my order since we were there not even 15 minutes ago. She then tells me it’s their policy not to address any issues without a receipt, no refunds only exchanges. WHAT?!? I have never heard of such policy at a food place. I was disgusted at that point, I told her I didn’t want any replacement or my money back but a fair warning as that issue could have gone south fast. You cannot mess around with peoples lives like that. Anaphylactic reactions are no joke, someone could seriously get hurt because your employee decided he/​she doesn’t really care about their job. I’m pretty sure the franchise owners wouldn’t want that kind of mess in their hands. The thing that really irked me the most was her half ass apology and the smirk she had on her face. All I wanted was a sincere apology and she couldn’t even give me that, because on top of my husband’s would have been allergic reaction had he not check his burger but thanks to them he now didn’t have lunch either.
Obviously there is a disconnect between the people that take your order and the ones that actually prepare them. It’s not rocket science, read the damn order slip!!! This place is a lawsuit waiting to happen!
Also an advice to the management: PLEASE train your managers properly, they are the face of your company/​franchise. Learn manners and how to handle a situation accordingly! UGHHHH!!!

WORST EVER!!! Don’t bother!!!
Go to the other 100 near it. Phone is always busy too. Managers get off your a**!!
Argumentative staff.

The worst experience with a McDonald’s ever. By the time our car got to the drive thru window it was exactly 10:30am. We wanted breakfast but they said they stopped breakfast at 10:30. The crazy part is the menu still showed ALL breakfast items.
We asked if she could switch the menu to the lunch and she said an employee has to do that. So I asked her to read the lunch menu off to us, thinking that she wouldn’t do it, and she did! Lol she started reading the entire lunch menu.
Finally we ordered and next issue was drive thru was taking forever! They said they were waiting on the chicken wrap since they just switched from breakfast. So then they make us pull forward to the front so we can wait. We counted 7 cars that got their food and drove thru while we waited for about 10 minutes.
Finally after a grand total of 20 minutes a lady opens the door and just sticks her hand out with the food. Doesn’t say anything, no «sorry» or «here you go» or «thank you»
So we just grabbed the bag and left. Such a bad experience. I’m probably going to get food poisoning from eating what I just ate.
Wish me luck

If Unilocal were to ever allow zero stars, this would be the first I would have to update immediately.
Went to this McDonalds yesterday morning around 6:30AM to order two hash browns at the drive thru. The response «okay» my boyfriend and I received made us think this cashier must really hate life. Fine, whatever it’s 6 am on a Monday, everyone can have a bad day. We pull up to the window and she confirms our order before charging us. When my boyfriend checked the receipt however it was way more items than our two hash browns, so we kindly stated that we think she charged us for the wrong order. Then she went full bitch on us and with hella attitude and disdain said she just asked if the order was right. We pointed out that the receipt didn’t match and she snatches the receipt out of our hands and then replies, «that’s because it’s the wrong receipt» in a tone like it was our fault that she handed us the wrong receipt before flinging it back into our window.
I tried to check for a name badge and didn’t see one nor a cashier name on the receipt to call a manager about the piss poor excuse of not only an employee but of a person they hired, but after skimming the other reviews on this location I doubt it’d make a difference. Seems like this McDonald’s simply has no fucks to give.

2015 Unilocal 100 CHALLENGE — ⁰⁷⁰⁄₁₀₀
Wow, this was a cluster f*ck of epic proportions. Firstly, we waited in the drive thru for over 25min. So we decided, lets park instead, i’m sure i’ll be easier inside. However inside there was a line to the back wall. They were super busy, and they were working super hard, but even the manager apologized to us because they only had 4 people working. Why? That’s unacceptable seeing as though it took us about 45min to get out of there.

Very reasonably priced because well it’s McDonald’s… Where you can fill out a previous receipt for buy one get one Egg Mcmuffin or Quarter pounder with cheese. I fill out the surveys on my smart phone in under 2 minutes. Zip thru with the quick honest answers and fill out the code on top. Great penny pincher.
Other way I used to save is order a Mcdouble, no ketchup, no mustard, extra pickle add mac sauce for .25 cents you’re welcome.
Plus you can’t beat that they have free Wi-​Fi here. Place to stop, charge your batteries, eat, surf on the laptop and don’t drink soda if you’ve been drinking. You’ll drop like a fly. Stay hydrated Las Vegas. I drink tap and squeeze two lemons or get a $ 1 sweet tea.
Yes. You see the homeless everywhere. I’ve been known to be generous with supplying a water or get them food if they are respectful about asking.