Millennium Alarm Systems Inc

They do not even deserve ONE star, they deserve ZERO stars for poor communication and irresponsibility. Rod (who’s name is Rodrigo) was the representative who set up our ADT contract. We sold our old home and had one year left of our previous 3-​year contract, and Rod told us that as soon as we opened up our new 3-​year contract for the alarm in our new home, the automatic payments from the previous account would stop. Two months later, the payments had not stopped and we were making monthly payments to our old account AND the new one. When I called ADT, the informed me that Rodrigo had not called/​submitted a form that would cancel our old account and stop the payments. I was a little upset that he was so negligent, but at least I was getting my refund from ADT. I called him several times after I hadn’t received my refund to kindly ask if there was anything he could do to expedite it (was told the refund would be issued 7 – 10 days after Nov. 30, 2015. It’s 02÷03÷16 and still no refund), but he obviously never returned my calls. Very unprofessional and they show no care towards customers! DO NOT go through this company! Find another company to handle your security system needs.

If you are military DO NOT USE THIS COMPANY!!! I signed up for ADT through them and then received PCS orders. They use fine print of the Servicemembers Civil Relief Act to hold you accountable for the duration of your contract. I move every 2 years and have never once had a single issue of getting out of leases/​contracts due a military PCS until this company. The only solution they gave me was to sell my contract off to whomever buys my house. Given most my neighborhood is military as well, it just passes the buck onto the next person. What a great business model they have. Stay away at all cost if this is how they are going to treat other service members. I am making sure to tell everyone that works with me along with pushing a formal complaint on the base. I hope they never see another dollar from anyone getting stationed in Las Vegas. I wish I could give this Company zero stars.