Mr. Rooter Plumbing Of Las Vegas

I found this company quite dishonest.
I called this company because on the web they had a $ 79 coupon, all I needed was a drain to be cleared.
The plumber came out and $ 79 turned into $ 179 he claimed that the reason was because the coupon is only good if it’s the main drain going into the house it didn’t fit within the parameters of the coupon.
So I said thanks have a nice day, he said well I drove all the way out here for nothing (kind of angry), how much WILL you pay over $ 79? I said how about $ 100, and he said okay. While he was working (he took all of 10 minutes to clear this) I called his office and asked why the difference in cost. The lady said that unless he had to go on the roof or something to get a clear drain it should be $ 79. When I confronted him with this he said the women in the office just «pick up phones» and he’s a journeyMAN plumber so they had no right to overrule him. He also added a lot of BLAHBLAHBLAH (insert random plumbing sounding terms) to explain why my standard guest bathroom tub which you can walk right up to and put in the rooter was «inaccessable» and he didn’t have to honor the web price. His boss backed him up and told me to «go read what the coupon says» about inaccessable.
While I was on the phone with his dispatch, the plumber was on the phone talking angrily to someone, unreasonable anger in my mind at being challenged by one woman (me the customer) and being overruled by another (the lady in the office). I started to find this intimidating and scary so I gave him the check just to get him out of my house.
Needless to say, buyer (especially a woman buyer) beware.

If I could leave zero stars I would. We had a slow moving drain, needed to be snaked. They have a special going for $ 79 to snake any drain. Plumber comes out and his boss tells him to charge us $ 399. Are you kidding me? I asked to speak with his boss and his boss said he was «too busy.» More like too much of a wimp to explain why he is trying to extort me because he thinks I’m a just a dumb girl. Sent them on their way and unclogged the drain myself.
I would have been happy to pay $ 80 to avoid having to get gross water all over my hands but $ 400 is robbery.
Never again.

I called Mr. Rooter, and their customer service people were polite and sent a repairman over at the time they stated he would arrive. Bryan M. showed up and explained to me what was wrong with my water heater. He was very polite, helpful and knowledgeable. The water heater was barely over a year and a half years old. It had a ten year warranty with two year parts and labor covered. Mr. Rooter honored the warranty. Bryan worked diligently until the repairs were made. He went over everything on how to shut off the water heater and how to flush it. The water in Southern Nevada is terrible and seems to rust out our water heaters in less than 5 years. This can be costly has a new water heater can cost over $ 1600 to replace. I surely do not want to be purchasing a water heater every two years. They need to come up with a more cost efficient way to keep our water clear of mineral deposits. If a washer can last 15 – 20 years, why can’t a water heater? Thank you, Bryan!

Brian M. was very knowledgeable and did a fantastic job. The initial visit was fast and they were thorough in estimating their bid.

We has a very low water pressure in the bathroom upstairs. My husband tries to change the valve himself but he made a mistake and we had to shut our whole water down for the house in Easter Sunday. We called several different plumbers on Easter Sunday and was not able to get anyone to come out and look at it. We were left with calling these scammers. They came out around 8 pm on Easter Sunday and we were told that they would come out Monday morning at 7 to start working on it. Monday morning we were up and ready at 6:30 am waiting for their plumber. Rooter, but he was a no show. They finally got someone else
To show up and we were quoted $ 1400.00. We told them to have a good day, plus they wanted to break the tiles in the bathroom for them to be able to fix the problem. We found another plumber who quoted us for $ 300 and he would not break any tiles he would just go thru the closet and patch up the dry wall when he was
Done

I called Mr Rooter on a Sunday at 1:00pm due to some smelly water backing up in the tub. The dispatch was very nice and there was someone here in about one hour. They sent Jose A who listened to me and began to try and fix the issue. Once it became apparent that the back flow valve was broken, and that they would have to dig up part of the front yard in order to fix the problem, he got on it right away. It was a Sunday night and he didn’t leave until he had the temporary pipe in and everything was operational (it was 9:30pm by the time he left!). The job finished the very next day (minus the city inspector who didn’t come till mid-​day Monday, so the actual hole didn’t get filled in until Tuesday), which was quicker than originally thought. Yes this was a big job that cost me a LOT of money but Jose was always kind, kept me informed of everything that was going on and did a great job. He even made sure to save my grass AND a bush he had to dig up. Also, because of how everything was placed, all the sewer pipes, irrigations pipes and water pipes were about two finger widths apart and he accidentally hit the irrigation and water pipe. He fixed them RIGHT away, and told me right away he did it; then showed the the placement of the pipes. He was professional and courteous. This was a cruddy situation but Mr Rooter and Jose did great.

Great service! Responded very quickly and were able to make repair to our bathtub. Very fast, efficient and friendly. Will definitely call for more work in the future.

I contacted Rooter Plumbing due to all my sinks in the home being backed up at once and overflowing all over my tile. It was close to 11:00pm when I contacted them and they didn’t charge for a service call. Brendan Riggs showed up to the service call and was our plumber throughout the process. He was very professional and upfront about the plumbing issue. Brendan kept in communication during the plumbing project and provided me with updates and even checked with me to see if I had any questions or concerns. I am very pleased with his service and am very satisfied with the service by Rooter Plumbing. I would recommend them.
Thank you.

Martin and Kevin were amazing !! They both did an awesome job fixing my plumbing issue .
Martin was the expert at noodle handling !
I would definitely use them again !
Lulu
I’m so pleased with Martin and Kevin’s excellent service! This is the second time I reached out to Mr Rooter and I personally requested Martin and Kevin. These guys are super amazing as well as very courteous, respectful, and professional. It’s hard to find service from people you trust that can get the job done. The boys replaced my garbage disposal in a very short amount of time. I truly recommend Mr Rooter and especially Martin and Kevin. These guys deserve to be recognized and promoted ! Definitely leaving these guys in my contacts !

My posts are generally witty and of a fun nature, unfortunately this one is of a serious nature to me cause these scam artist almost took us for a ride.
While I could go into detail I won’t bother to overload Unilocal with my story. In a nut shell they came, they briefly saw, they then quoted me $ 4600 in work while ONLY taking the quickest look at my clogged drain you can imagine. Stating my pipes were «really old», needed to be replaced and a day and a half digging was necessary which would run $ 3250 to dig up the pipes and $ 1355 to flush my whole house pipe system. Here’s the kicker the work would not be warranted due to the fact they couldn’t tell the «integrity» of my pipes cause of the «age» of my house. Okay?!
So in better judgment I get a second opinion. And viola my second opinion, that I found online while researching drain cleaning, came same day and completely fixed my clogged drain for $ 655 all without digging anything up and without charging me a and leg. Here’s the best part, they ran a camera from my house to the main pipe, from the main pipe to the sewer, only to tell us our plumbing is only 10 years old which is considerably new and updated being that our house was built in 1949. So as for Mr. rooter stating my piping was old etc. just goes to show how far they are willing to go to get their over priced scam job done.
Please contact me via private message I will gladly give you my plumbers info if you are in the Las Vegas area.
End note Mr. rooter does a scam where no matter what the issue is with your drain system they recommend a camera to be placed through your pipe for $ 200. Once you agree They tell you the manager is on his way with the camera but what he really is a sales man. He comes and he will then sell, sell, sell, giving you outrageous price rates. It’s pretty genius of them to pose as a supervisor on his way for your best interest, but in reality it’s a sales man there to financially rape you. They got me, I agreed and he put the camera in for all of 2 seconds only to tell me my pipes were full of water (DUUUHH) he couldn’t see anything but he’ll take the $ 200 off the $ 4600 cost and put it towards repair. SCAM ARTIST AT THEIR BEST!

Outstanding service! Jordan was very helpful and went above and beyond to repair and replace my ailing plumbing systems. I would use Mr. Rooter again.

We called on a Friday afternoon and Devon called me back asap and talked about the issues we were having with the plumbing behind our washing machine. He made arrangements to fit our schedule and came out on a Saturday afternoon with the right equipment. Not only did he take care of the plumbing but helped us drain our water heater and even helped move out our old washer and dryer! Extremely helpful gentleman, highly recommended…

Devon R was so professional and so helpful. I came home to a flooded garage because the water heater had gone out. He showed up within a half hr of my phone call. Im renting and was going to foot the bill (and later subtract the cost from the rent) because I was unable to get ahold of my landlord. He requested the landlords info and within minutes succeeded in making contact and handled all the arrangements. With it being so late in the day, a new water heater wasnt able to be installed until the next morning and Devon again arrived on time and had us taken care of in no time. He even called back hours later to check and see if the water was heating up ok and offered to come adjust the water temperature if need be. I couldnt have asked for a better technician! So I am highly recommending Mr. Rooter. I dont know if its possible to request a specific technician/​plumber, but if so, Devon R is your man.

Showed up on time and left less than an hour later. He was super friendly and answered all my questions.
(I just had a clogged shower)

When we called Thursday because our water heater was leaking, they initially said 90 mins until a person could come out, 10 mins later Martin and Jaime showed up. They were quick in getting us an estimate to fix the leak. We decided to look at the option of a new tankless water heater system instead of a conventional and they sent Thaison out to talk to us. Martin and Jaime were very patient while we were talking about our options. We went with a tankless, but needed to switch out our water softener as well, for the integrity of the tankless. So we bought a new whole home filtration system along with the tankless. We were told 2 teams would be out and this would be knocked out in 2 days. They took our old water heater, looped back the line and they were to come back Friday. Friday, they were back with the equipment, later than the appointment time and Martin wound up staying a long time getting the heater hooked up… by himself! Saturday, he came back, and we had decided we didn’t like how the lines were run from the wall to the heater and Martin undid ALL THE WORK and re-​ran the plumbing lines on the wall so it was more pleasing to the eye and more space saving under the water heater… and continued to work on it .by himself. I decided I had some questions about the water filtration system and Devon came out to assist Martin and he talked with me more about the filtration system and I felt more comfortable. I didn’t know he asked his office manager Dino to come talk to me as well… I was surprised that Dino was there and he also spent time talking with me. It made me feel better that they wanted me to truly be secure in my purchase and that they took so much time to explain things to me. Martin and Devon worked on the system again till late saturday .like 9PM at night… to get us hot water with the filtration system hooked up. There were still a few little things that needed to be done on the heater and we old Martin to come back on Monday. Martin called me on Monday when he was here and finished up on the heater. The inspector came out today, Tuesday, and they pulled the wrong permit. Martin is working on getting the right one now.
Everyone that came out is very nice and personable, but I have a few issues that warrant a 3-star…I never received a copy of the paperwork/​contract that i signed electronically. After repeated requests on saturday and sunday for the paperwork I signed with the sales person… i still don’t have it and its tuesday. There were not 2 teams that came out to work on this. Martin is a TROOPER, doing a lot of the work himself. Martin had to leave a few times to get parts that he didn’t have in his truck. They pulled the wrong permit, and we are waiting to see if the gas line needs to be changed when the permit is corrected.

Jaime C showed up right on time and was able to explain everything that was wrong with our downstairs toilet. We were very satisfied not only with his professionalism but the company as well. It was very easy to schedule an appointment and they were in communication with me on the day of service as well. Highly recommend Mr. Rooter.

Karson with Mr. Rooter Plumbing was fantastic! He not only fixed our plumbing, but taught us how to keep the pipes in good shape going forward. We really appreciated his can do professionalism and would definitely use Mr. Rooter again.

The technician showed up sooner than expected, was knowledgeable and helpful.
He also was proud of his experience with troubled drains, and «never saw a drain he couldn’t fix». I was a happy camper to deal with someone who’s friendly and knowledgeable

Sean is very good with his work-​knowledgeable, organized, on-​time. His work is clean and trouble free. He had been patient taking his time answering the questions.

I have used this plumber several times in the past and have been very satisfied. This week I had a totally different experience.
Mr. Rooter diagnosed the plumbing problem and gave me a repair estimate of $ 720. I had replaced the equipment a year earlier for a cost of $ 150 plus installation of $ 200 so the $ 720 (no equipment replacement) seemed way out of line. They wouldn’t document the estimate when I refused to approve the job. I called another plumber. The repair was the replacement of a two foot hose and cost me $ 168. I think Mr. Rooter was WAY out of line on determining the problem and estimating the cost.
Buyer beware.

Too bad we could only leave 5 stars and not more! Devon and Aric did a great job and as long as this company continues to employ quality people like these gentlemen, we’ll be customers for life!