New Look Collision Center

As a local Farmers agent I find that New Look Collision always takes exceptional care for my clients and their vehicles. They have such a wonderful process that keeps my clients informed on the status of their vehicles and always do a great job.

I took my car here for minor bumper damage which resulted from a parking collision. Due to the fact the other driver hit my car, the car was repaired thought his insurance company. Before taking my vehicle to this shop, I got other estimates from other shops which ranged from $ 200 to $ 400 and the estimated time to fix the vehicle was approximately 3 to 5 hours. Due to the fact I was not familiar with any body shops combined with the fact I had a fairly new car, I chose to take it to the shop which had a contract with the insurance company assuming it would get done right. The vehicle repair cost nearly $ 700 and It took them 3 days to repair it. When I came to pick up my car, I conducted a through inspection where I saw that the bumper was never fixed properly and was not sitting flush with the quater panel as it should. Not to mention, while I was there, I overheard another customer bring their car in and the mechanic was telling the other customer that they were sorry and that they would fix it (not sure what their issue was). I don’t recommend this shop, even if it’s through the insurance. Take your check and go somewhere else.

This is the second car I had fixed by New Look. Dave and his team did a phenomenal job on both cars. The first car was handled through insurance while the other was my son’s car that I paid for myself.
Dave walked me through the process and worked with me on my budget to fix my son’s car. He was patient and came up with some great solutions. After all is said and done, I actually paid less than original quote as he was able to re-​use some clips and parts that were thought to be bad. I really appreciated that part. Now I feel better about my son driving the car knowing he will be safe.
Highly recommend this place!

After other shops had told me I would have to leave my car while parts arrive’s new look told me that was ridiculous the car was drivable, they saved me a lot of money on rental fees. While the parts were on order.
When I had issues with Progressive Insurance wanting to Bondo a convertible top that the dealer said he couldn’t be done New Look took care of took care of Progressive insurance letting them know that was not possible. very happy great work on my Lexus will not go anywhere else in the future. Only problem is there detailer detailed a newly painted hood and put swirl marks in it.- 1

If this review was based solely on the final product, this business gets a 5-​star; the men did a phenomenal job with the vehicle repair. They even did some paint touch ups that I greatly appreciate.
However, there were a few bumps down the road encountered that made the experience unpleasant. Let me just start off by saying that Leslie and Dave were great, very good people. The reason for the 3 star would be the length of final completion. I brought the car in the day after the accident, Aug 24 for an estimate. I was given the option to either leave the car there or take it home and bring it back later. However, it was mentioned to me that the exhaust pipe pushed the metal bar back so there may be (which there was) some internal damage. Also, the bumper was hanging on the road and grinding the streets, I’m sure that leaving it there at facility was the right choice.
My vehicle did have aftermarket spoilers that were discontinued, so they gave me the option of either finding one similar to it OR taking a deductible allowance for appearance. However, my insurance adjustor had said that the other party involved in the accident will pay for the deductible. Plus, I just wanted my vehicle to look as close to what it was.
I was informed that the aftermarket spoiler that was ordered was sent to the wrong location so it would cause some delays but the car was completed with that exception. I asked when the spoiler would come in and get sorted out and installed and they would always give me a 3 to 5 day estimate on when it would be done. I called many times asking for a time of completion and it would always get pushed back. Long story short, it took a total of 45 – 47 days for the vehicle to be fully completed.
–2 Stars for Time of Completion.

I’m new to the area and a friend recommended me to New Look after some guy hit my car. My expectations were blown away both in the actual repair to the vehicle and in the extra mile they went on cleaning the inside of my car. It was very filthy when I left it for them so to get it back in such a fresh, clean state just made my day. I seriously recommend using New Look even if they are outside your insurance’s recommended providers list. State Farm didn’t list them but they still had to pay the full repair cost quoted by New Look and all you really have to deal with is a few seams in the process (having to wait for checks instead of insurance paying them directly and instantaneously). The repair was also pretty fast!

New Look Collision replaced my right fender, front bumper, and blended my door all in 4 days time. That is unheard of. They also sent pics of the repair progress on my Lexus every morning. I will definitely be recommending them to my freinds for repairs. The staff was very freindly and professional as well.

I took my car in this morning for a door ding that appeared to have some paint damage. Not only did this location get the job done in a day, but I can’t tell if the dent was even there. Amazing customer service and my wonderful Cadillac is back the way it should be.

I could not have asked for a better experience at New Look Collision. I was referred here from a friend after a lady had side swiped my Nissan 350z. The customer service was amazing, they are very professional, and did a great job on my car. I couldn’t have asked for more! The lady at the front desk was always there to pick up my calls and Kejuan is so quick to help with everything and anything you need. I would highly recommend this location to family, friends or you Unilocalers (they even keep in contact with the Insurence company and rental car company for you). Fantastic service– THANK YOU!!!

Lack of communication. My car was done wednesday they said but never called me which they say they did and left message but never got it. I even called thur to follow up. So i end up paying 2 days of rent a car because of them not doing their job right.

Awesome place… would definitely recommend to everyone. Great service and outstanding job done on my car.

STRAIGHT A+ all they way! My precious Black Pearl was «injured» in an unfortunate accident and they were 110% on my side and did the right thing in every aspect of the process to get the claim processed and the work finished. Special thank you to Tory, shop manager, for looking out for me and Jim, handling the claim. I can highly recommend them, I will be coming back here FOR SURE! I also LOVED the feature of regular updates via text and e-​mail with images. Being a photographer, I am VERY image driven. The work was absolutely GREAT! Thank you for taking care of my «baby».

Excellent, friendly service at the right price! Had a small dent in the drivers side door, went to the dealer «recommended» shop and almost passed out over the quote they gave us. Came to this shop and from the moment we walked in the door I knew we were going to have a different experience! We were greeted by a friendly woman who seemed genuinely interested in our issue. We were quoted a very reasonable rate and told our car would be done in four days. My husband asked if we could get it any sooner, but it takes a certain amount of time for the paint to dry. They actually got the work completed and in to paint early so our car was done a day early! The workmanship is top notch! The people are friendly and explain exactly what they’re going to do. What a wonderful experience! I would recommend to anyone looking for collision repair to go to this shop! I’m hoping I don’t have to use them again, but I know if I need auto body work done this is the place I’ll go!

Brought our 2003 PT Cruiser to New Look Collision for a bumper repair and fender lining replacements– and they did an awesome job. Don H., Letty and their team were friendly, informative and accommodating. When we got Toothless back (yes, our PT’s name is Toothless) not only were his bumper and fender linings replaced, he also had fogless headlights and a shinier body.

Description Of Work:
Provided front end body repair and mechanical work on my 2010 Camaro after it got smashed.
I haven’t yet picked up my car, but I have to say that even so, I am very impressed with this company. I worked in the automotive field for about ten years, and am very familiar with how things like this usually go. Well, let’s just say that New Look has easily eclipsed most other body shops!
I have been kept up to speed DAILY with texts and emails of pics and updates of my car, in it’s various stages, along with a brief explanation of what point it’s at when the pic/​s were taken. That alone is a huge deal (unless of course this is now standard practice since the last accident I had 25+ years ago, but I doubt it) !
Every time I’ve needed to speak to them, Letty has been very friendly and helpful, especially when it came to time difference difficulties with paperwork needing to go back and forth between Las Vegas and Massachusetts.
Don, their estimator, has also been friendly and great at listening to any special instructions or questions. (thanks for the headlights!)
I’m a very tough «East Coast attitude» reviewer, whether it’s food, fun, services, travel, etc. So, given that I’m writing a positive review BEFORE even seeing my car in person, says absolute volumes about this company. I’m highly doubtful that I’ll need to amend this stance when I actually get my baby back, which I’m looking forward to with much anticipation.
I would definitely recommend New Look Collision Center, and use them again in the future… though I hope I don’t have to! LOL
** price not given as it was covered by insurance, though the estimate was close to 9K **
UPDATE…I got my car back, and it looks even better than expected!!! I have to say that they are definitely highly «wreck-​amended»!!! :)

I have used this place 2x already and have had a good experience both times. Don is the guy I have been working with and he is very friendly and gave good customer service. I would recommend anyone reading the review to check them out!

These people are so amazing. They go above and beyond expectations. They send you up to date texts so you know what is going on with your car and the process. They are very flexible with their schedule and did not wait to have me come in and get my car worked on! A bit of a hike for me but this is where my insurance picked!

I had more work done on my truck on 06÷05÷14. New damage caused by our great Las Vegas winds. Same result as the first time. New Look is great!!! Excellent work. Finished on time and truck looks and operates like brand new. Thanks New Look!
Tory, you and your crew do excellent work!

The gentleman there was very nice and honest. I had some work done on the front end of my tire and I didn’t know that Unilocal had a deal so when I asked if I could use that since I had already paid for the service, they were so nice and just gave me back the difference. I would recommend this place to others because I found them to be honest and very reasonably price as well.
Happy Unilocaling xoxoxox

Wow, this place is awesome! Let’s face it, nobody WANTS to have to go to a collision center, but when BOTH my husband’s AND my car were hit by a crazy hit and run driver (in ONE accident!), our cars ended up at New Look. The guys there are SUPER honest, trustworthy and reliable. My car ended up being totalled (a less-​than-​honest collision center would’ve tried to repair my car, but these guys told me they just didn’t think it would be safe to drive if they repaired it). I was treated like a member of the family, not just a customer. My husband’s car wasn’t beyond repair and let me tell you, they got his car looking BRAND SPANKING NEW! I can’t say enough about this place, if you need body work done on your car, take it here!