One Nevada Credit Union

Been here since 12 with 2 people ahead of me and we’re all STILL waiting for service. They’re 5 tellers here, 1 is actually helping a customer out and the rest is sitting and walking around. I kinda regret applying and dealing with this bank. If it wasn’t for my work requiring me to sign up with this bank in order to receive direct deposit, I would’ve NEVER wasted my time to sign up here.

Worst experience ever! Complete run around by staff! I’m endanger of losing my earnest money deposit because of their inefficiencies and lies. Never been lied to by any company as much these guys! Do yourself a favor and take your business else where, wish I’d read the reviews first. Been a member for 15 years.

The worst customer service I had in a long time… I been a member for over 10 yrs and to be treated the way It was an outraged. … they need to do more training with the older employees revised their knowledge on company policy. I went to get a new debit card mind you I hadnt lost it and brought it in because it just wasnt reading when it was swipped. She tells me I have to pay a fee to obtain a new one, seriously?! I didnt lose it, damage it ect and have to pay because its defective. And its not so much how much it is but the fact I have pay for something I cant control? These cards have been recently made a new style which according to them is safer but are actually made so cheaply even the designs fade. I dont think it reflects well when a big bank provides this type of service and product. Wheres the customer service there?

Disputed a charge on my Visa in December 2014. February 5 letter from Visa stated Visa considered it fraudulent activity on the card and I should request a new card. The letter also said if I feel the charge is not fraud and I have additional information regarding this matter, I should respond within 15 days or they would consider the matter closed. I did consider it fraud and had no additional info so I did not contact Visa. February 23 letter from Visa states their letter dated 2÷5÷2015 requested additional info which i did not provide so they assume matter is resolved with client directly and Visa’s assistance is no longer required. The ²⁄₂₃ letter goes on to say i should contact the merchant directly if I still dispute the charge.
I called the Visa 888 number today and spoke to a representative that agreed the letters make no sense. Never had a fraudulent charge before and I hope to never have another one. I guess when the fraud occurs Visa will help by letting you know where the charge comes from and then it’s up to you to investigate. I thought the investigation would have been handled differently with more involvement by Visa besides providing name and phone number of the merchant.
The amount is minimal and is paid at this time. Not impressed with this Visa card from the One Nevada people.

I applied for a auto loan refinance at a very attractive 2.98%. From the initial call to signing the documents it took 4 business days and a very smooth transaction. I met with Monika M. today at the branch where she had all documents ready to be reviewed and signed. Thank you for a professionalism and attention to detail.

What a dirty location. There is trash stuck all over the barbed wire outside of the window. So nasty.
I had to wait for over an hour to setup my account with a $ 5 deposit watching people pass me over in the queue. Lots of confusion for something so simple. This creation of an account was a requirement to get a loan with them. I sincerely wish I would have chosen another bank. This place is run down and needs torn down.
NEVER use Roger from here. He is a slacker that just can’t get things done on time. This is my 6^th home purchase and this was the most complicated and worst experience by far. Don’t be misled by lower fees. You will eat them up with wasted time for requests for the same information that they keep losing. They also will ask for one thing at a time vs. doing it concurrently keeping you busy. You have a good chance of missing your closing date with them. You will spend far more if you use them.
If you love gathering documents at the last second that could easily have been requested previously, then this is your place.
If you enjoy making multiple trips to the ghetto where one would have worked, then Roger is your guy.
If you are the type of person that likes to be talked down to, then you will get plenty of opportunities here.
If you like it when your closing date is missed due to overall incompetence, then give One Nevada your business.
Otherwise choose another spot.
(3 weeks later and they are still asking for more documentation that they already have so they can sell the loan. They also sold my information to everyone under the sun. They bombard you with misleading spam as bad as I have ever seen too.)

My favorite bank.
I’ve only ever had two problems with them and that’s in a 7 year time span.
Two small problems that they resolved with just a visit to their office and a phone call :)
Like I said I have been banking with one Nevada for 7 years now: O I know even I’m shocked: P
I tried wamu, Wells Fargo, chase. U name it. But this bank is the best. But don’t take my word for it. Go find out for your selves I can guarantee u will love it :)