Outwest Heating-Cooling & Appliance

I was also forced to use Outwest from AHS for my Magtag Washer. They were at my house 3 times they took my washer to thier shop they saidd they brought it back not fixed this is going on 5 weeks. I told AHS not to sent they to my house again. they are bad and dont know what they are doing.

Lies lies lies!!! Nothing but lies!!!
We were forced to use this company through our homeowners appliance policy and seven weeks later the refrigerator is still not getting cold. The technicians say they’re ordering parts they promised, they leave, then we call out west and Outwest says that the technician said there were no parts needed. Of the six times they’ve been out five of the six of the technicians promise they would order parts. Out west tells us that the homeowner company insurance wouldn’t allow the parts and they got an email asked them to send me the email proving that they wouldn’t allow the parts and she said she was not allowed to do that. The insurance company says that all he had to do was order the parts and they will be ordered but that the out west company never ordered any parts. Out west is the worst company possible I can’t believe anybody would use them. To this moment our fridge doors won’t close and it still won’t get cold. This company is bad news!!!

A month without a washing machine! And still waiting! Also was sent out through a home warranty. These guys misdiagnosed the first problem, are sitting on the 2^nd part and wont come out for another 4 days. Even then they are «squeezing us in» for the repair. Customer service is zero and it even seems like incompetence, from the receptionist to the tech. I wish I would have known our warranty was going to use them and read these reviews beforehand then I could have just paid out of pocket as to NOT use this company!!! Everyone should think twice or make sure with their home warranty before calling them.

3 weeks now without a washing machine. They were sent through a home warranty company. Called to find out where my tech was today. Guess what? They somehow put me down as waiting to schedule an appointment… I made the appointment 5 days ago.