Pep Boys

Horrible horrible. I should have known as soon as we were walking in and 2 people were already complaining abut this places service. We called In regards to an issue with the air conditioner in our truck. The guy said to bring it by. We did. The guy at the front desk said sorry we are to busy to look at it today. Then why didn’t you tell us that before we came down??? Don’t go here. Go anywhere else.

The people in this place are amazing. I walked in with a not so happy face but the staff and the store Manager Jovan turned that around. It was very busy when I walked in, but the staff still acknowledge me. The manager was very aware of everything going around in the store and made sure to assist me as he could tell i was a bit concerned. After explaining the issue to him, he made sure to explain what my options were and also saw that my issue was resolved super quick. I was also a very pressed for time and he recognized that.
His ability to listen to the customers and their concern can not be take for granted. This is my first Unilocal but I do want to recognize the Manager Jovan Hines for his outstanding performance as a Service Manager for Pep Boys as he turned my experience with them from a negative to a POSITIVE…

I had purchased tires from here last year and got warranties on them. So when I had tire troubles I came back and was assisted by Jovan. He was very helpful and even though they didn’t have my specific tire in stocked he was able to call their local inventory place and had found some and was able to dispatch someone to go pick one up so that my tire could be replaced on the same day. Not to mention that it was on a Sunday! I really appreciated his time and effort.

Waited in line for twenty minutes. at 4 PM. had to jump up and down to get attention. Thought maybe I was in the wrong line.
Saw online that they do free diagnostics of check engine light. Which is sort of true. they will do a code scan for free, or you pay 89 dollars for the diagnostic.
The code scan involves a guy hooking a reader up to the battery, reading the code and walking away.
I asked what my code meant, he honestly said.“well thats what we charge 89 dollars for“
Waste of my time.
*** He gave me a three digit code which I was able to google and learn. This code is sometimes caused by a loose gas cap, or maybe a small hole in the cap. Had the dude not been such an ass, I would have happily bought a new gas cap from Pep Boys!

It’a little not clean, yet they almost always have what we want. It’s close to home and fast. They have actual «fix car» parts, and a lot of fun stuff. Lights to make your car glow, fun air fresheners, candy, soda. Just kind of a cool thing for me to have clothes and fun things to look at while the grown ups discuss cool tire treads.
Almost everyone there seems very knowledgeable, and usually find things pretty fast, too.
Coolest thing about this one is we were there when a GIANT, I mean bigger than my fist, spider walked out of an aisle. There was screaming and running, then my girlfriend killed it and a guy who works there got sad cause he had run off to get something to keep it in, he wanted it as a pet. Poor guy.
In keeping with Las Vegas traditions they keep it 12 below zero all summer. Good thing when it’s 120out and people are sweaty.

I went there yesterday to buy tires which is never a fun thing to do. Ya know the having to spend a lot of money part. Guy helped me with my purchase and not only was he nice he was very helpful with my purchase. Thanks Guy!

This place deserves ten stars. This place was absolutely amazing for me, a female w little to no knowledge on automotive parts, mechanical issues, shops etc. it’s another language for me and it’s nice to be able to go to one of these places and be respected and to be talked to in a friendly manner. So it was just a very nice experience for me. Very very friendly and informative I was helped out by two Representatives. I have a BMW so it was a little tough trying to find windshield wiper’s there unfortunately, had to go to two places the first pair here didn’t quite fit but they ended up finding a pair that did in fact fit. I was helped by the manager there his name is Jovan extremely helpful went over and beyond to make sure I was taken care of, and he definitely deserves a raise! Thanks guys!

Never again will I come here! I came in yesterday (11÷16÷15) to have my passenger side headlight changed. I have a Lexus and have had it for five years so I’m fully well aware of the costly expense that comes with repairs and luxury vehicles. They couldn’t take my car at that time which I undertook and made an 8am appointment for the next day.
Today I returned for my appointment and the older employee behind the counter forgot I had made an appointment. Even yesterday he kept «warning» me how expensive it would be as if he had to take money out of his own pocket. After what seem forever of him showing me pictures of lizards and his horses (totally unprofessional), my technician finally took my car back. I was told about the expense of labor, the bulb, and obviously tax but when I paid there was also a shop fee. When I questioned him about it and how I wasn’t made aware of this (I understand things cost money but being a hair stylist I always inform my clients of every expense), his response, «well all places have them.» No apology no trying to make it better however, here is the worse part…
The guy behind the counter, the same one who didn’t inform me of all the charges kept making passes at me and I felt sexually harassed. Asking about how he needs a horse back riding partner… Oh and my favorite «your hair is so sexy» wtf??? Seriously! I never have felt more uncomfortable the whole time I was there. I don’t care how I look like an old «friend» of yours or what you think of my allowance, I’m here to get my head light changed.
Again, I will never return here or another pep boys based on my experience today. Your employees should treat everyone that walks through that door with respect, not feel sexually harassed as well as not informing your customers of every expense. This place disgusts me.

These guys & gals are awesome! ! Had my rear shocks, brakes & oil change done. They made sure that I got my rebates & took all of my coupons. there were a couple of issues on my car that i thought i needed done. But my service guy mike suggested that it wasn’t necessary. He knows i am trying to keep my maintenance costs down.
When i came to pick up my car in the afternoon one of the parts that i was getting installed the next day just came in. The mechanic installed it for free in minutes! Love these guys! I wish more mechanic/​shops were this honest!!!

Beware who you trust!!! Oil change and other services. Highly recommended. Beyond satisfied and amazed at how things were handled. This is an honest company with a good strong moral bias towards customers. Ten stars if I could.

Went in for Warranty Alignment, they gladly took it in along with an oil change. The tech also did a 21 point inspection when it wasnt even asked. I visit my house here in Vegas about 2 months every year and never could find a reliable auto repair shop, till now. I drove down from a Pep Boys in Phoenix, AZ that took 7 hours to balance my two front wheels and also do an alignment… worst experiance of my lif. but thanks to the Pep Boys here in Las Vegas they took care of me in a fraction of the time and ill always be comming back for future repair work. Finally, Boys who I can TRUST.
P. S. Wanted to Personally Thank Darren Price (Service Manager who wrote me up) and also Sam for doing the alignment, oil change and also tightening up those top mount bolt for me.

I love coming here I have been coming here for several years now! Mike is always on top of things, I never wait too long and his customer service is spot on! I bring a couple of friends from time to time and they are always welcomed.

The guys here practically saved the day! I was in town from LA and got a major flat tire on a Sunday! I needed to get my tire replaced asap so I could drive back to LA the same day. Long story short, I called and spoke to Adolfo and they had my tire size in stock, so I got my car towed to this location, but they couldn’t help me take off my tire because I had run flats and I guess their machine couldn’t take off run flats. So Adam and Robert were totally awesome and got on the phone and helped me find a replacement. Adam was able to find a local tire place that could help me out. Peter was also super sweet and kept my spirits up. Everyone had great customer service and truly helped out this damsel in distress. I got back to LA safe and sound thanks to the help I received. This whole team was awesome! Thank you guys so so so so much!

I went into this pep boys with speed shop because i wanted to see if they had parts and accessories for my 2013 mustang that is heavily modified. i was met by Adam one of their store employees. he was so helpful and informative. i ended up spending a small fortune in there. and was so pleased with my service i came home and told my boyfriend about the experience i had. He was so pleased we came back in a couple days later and met the manager of the speed shop and he was very nice and helpful as well. we bought a few more items… thanks for the great costumer service and very nice attitude

Thank you customer service for replying. But no thank you. You lost a good customer who spends thousands of dollars with your establishment.. Went in about a month for a noise with the AC and it came to about 900 $ I was told that the reason it cost so much was because the had to do work under the dashboard. Whe I went there a week ago for the same noise. another employee said with confusion“under the dashboard? Why would they look under the dashboard? «mike at the jones and flamingo location qas the person who told me the problem was under the dash… ive delt with him on many occasions and ALWAYS !! Charged me anywhere from 100 $-1200 $ more than what was originally quoted pr diagnosed.. Thank you anyways customer service.. But my business will be to Firestone down the street… hopefully relief from a dishonest person .mike.and that location. .Jones and flamingo

Pep Boys was the only game in town for a flat tire on a Sunday riding back from Vegas. Customer service was great. They patched us up fairly quickly at a really decent rate. I received a rewards card for being a frequent customer that helped with the cost. Thanks for saving the day Pep Boys!

The cashier lady was super nice. BUT! If you go looking for something, and the tall bald guy helps you, get someone else. Absolutely the worst possible customer service! Pushy and a dick! What an ass. That was my 1^st and last time going there.

Adam and the service team plus Chris are amazing! Completely different from la location I go to. They are honest, have a great sense of humor and really stride to make the customer feel special! Amazing boys

I have had not so great interactions with other Pep Boys in the past, so I typically try to avoid them whenever I can, but when I needed a quick lightbulb change I figured what harm could they do.
I arrived after work and let them know I needed some rear bulbs on my car changed out. I realize everyone says this is a quick fix that I could do on my own, but I really didn’t want to have to deal with it, so I sought help from professionals.
After checking my vehicle in and having the guy behind the counter assure me they would check out all the lights to make sure anything needing replacement would be handled, I wandered around the store until they called me back about 15 minutes later that my car was done. I paid, they handed me my keys and an extra bulb from the package that they didn’t need and I was on my way, or so I thought.
I just had to check the lights before I left the lot and what do I find… You guessed it, my rear light and brake light still out on my car.
I let the service manager know and he had his guys replace the bulbs as I watched, but I can’t help but wonder several things after this very odd and puzzling experience. What exactly did they do with the other bulb that came from the half empty package they handed me when I paid, why in the world they didn’t think I would check my lights when I left to make sure the work was done and why I hadn’t learned my lesson from bad experiences with Pep Boys in the past.

Car… Drive! That’s about all I know about cars, so I tend to hit up the chain places whenever I get sick of my car complaining about it’s lack of fresh oil. There are always good coups on the Pep Boys website ($ 19 for oil change, filter & tire rotation), so they are my go-​to car spot. I, like most humans, hate waiting, so I placed a reservation online. When I came in, they told me that the online system is shite and that I basically had to wait in line, a wait of 2+ hours. Luckily, the GM of the store was there and took care of things fast. (note: call and make an appt. Do not make an online appt).
Sure, they tried to upsell me on an air filter and some fuel injector stuff, but I didn’t get the «you need breaks» «you need your 75 mile maintenance for $ 2500» «you really should get new tires» BS. 45 min after walking in, I was out the door with no more complaints from my car about it’s hunger for fresh oil. For under $ 20, that’s a win.
Side note: free wifi in the waiting room :)