Pizza Hut

It usually takes 15 minutes for a personal pizza but I was told 20 minutes, and it really took 25 minutes to prepare after making my order. Customer service was slow, customers were lined up waiting to order while workers were no where in sight. Once I received my pizza there wasn’t even sauce under the cheese! This place no longer has good service… what happened? You lost a loyal customer.

They quoted me for a 40 min delivery time. Pizza arrived 2 hours and 15 mins later. I have always been a Pizza Hut but this was the worst pizza I’ve ever had, and the manager was extremely unhelpful. I’ve always been a firm supporter of the service industry, but this manager’s customer service was subpar.

One star for actually getting orders right and on time when you use the online ordering system.
One star for the actual food. The pizza was 15% cardboard crust, 25% lifeless sauce n’ cheese, 10% pepperoni that might have been past a sell-​by date, and a whopping 50% salt. You could have the same experience at home by simply pouring a box of Morton’s into your gob. Ate one piece of the pizza and threw the rest away. The chicken wings were OK but appeared to have been taken from parakeets instead of actual chickens. That’s how small they were.

Awesome service! Answered using their automatic service with my name. Gentleman answering phone was super accommodating and helped with my order. Service took a little long for delivery, but no longer than they said and delivery guy was very friendly!

Stupid. Thats it just plain dumb.
So I call, place the order. He said 2 toppings on 2 mediums $ 6.99 each, good deal, He says «im going to call u in 15 min. If you dont answer we are canceling the order»
I asked so when will it be ready?
He says 15 min.
Ok so my phone dies so i drive over get there just in time. He says, i called u and u didnt pick up so we didnt place the order.
I said, but u said it was going to be ready in 15 min so here i am.
He said well its because you were a first time customer so i had to call u first before we make the pizzas.
Uhhh isnt the whole point about me calling to place the order because i did want the pizza? Why would u have to call me back to confirm? That doesnt make sense.
Silence.
I leave take my business to another pizza hut he says $ 6.99 each for 2 mediums and whatever toppings. Even better.
Byyeee felicia!

Initial rating: One star.
Bonus star for offering to credit my account.
Driver 45 minutes late (45 minutes after the delivery estimate, not after the order). Pizza was cold because it wasn’t in one of those awesome pizza-​warmer things. It was in a plastic bag. So the pizza was cold and the cardboard was soggy. The cheese had congealed, so by that point it was disgusting.
I called to let them know, got a hold of a manger right away. They offered to cook the order again, but I didn’t want to wait another goodness knows how long for two personal pans. So they credited my account. Not bad, just hope I can use it elsewhere.

I have lived in Vegas for 2 years and NEVER had as great of customer service like I did tonight from this store. Freddy had greeted me when i entered the store and I let him know my dissatisfaction with the new salted pretzel crust my husband ordered. He promptly, showed his concern and quickly made me a new one AND threw in a drink for the troubles… I think every restaurant needs someone like Freddy: D
«You should never be forced to eat something your not satisfied with» — Freddy
Great employee Pizza Hut !!

You’d think they’d all be the same, or similar.
I ordered for delivery online on their site. The guy gets here 45 mins later (no biggie there, if you’re busy, you’re busy… but you did say it was only going to be 30, this is NOT the reason for the bad rating though), and calls me from the street. I can’t hardly understand him so I tell him where the entrance to my apt complex is and give him the gate code.
He insists I come out to the street and get it and says a bunch of stuff I can’t understand.
So I get dressed and walk all the way out there (it’s a pretty big complex).
I ask him why he didn’t just bring it to my apt and he’s saying something about he’s NOT ALLOWED to come in here, like our complex has been blacklisted or something… lmao.
Look, it’s a bad neighborhood, I’m not going to lie. But you’re really going to charge me extra to have it «delivered», then still make me get dressed and walk all that way to get it? If you’re «not allowed» to come in here, then how come it was never a problem in the past? I’ve had it delivered to my door here several times this year.
AND TO TOP IT OFF, IT WAS COLD.
Last time I ever order from them again.

I order from the app and the pizza is always on time and never a problem. Very consistent and they put like a garlic salt on the crust… oh, its so good!

i always eat at pizza hut but this was not a good location me and my friends got pizza chicken and cheese stiicks and one of them got really sick and whats makes this even worse we came back to complain and we saw a roach that was it for me i would never come to this location ever again i have no idea how they got a safety award for 2013 must have been a mistake stay away from this pizza hut location.

This place is messing the name of Pizza Hut. Horrible pizza and not even baked. Called and complained about it that the pizza was dougy and not baked and not hot either. They were happy to get us a new pizza and that was no good either. Something is not right at this location.

Called in an order for carry out. Bobby was super polite and helpful even with my picky order. I arrived 10mins later and the order was almost done already only had to wait a couple mins. Plus they got the order right which most places screw up. Super happy that this is the location near my new place.

Love their cheesy stuffed crust pizza! And my friend says they got the best hot wings in town :)

It’s Pizza Hut, so it doesn’t taste better or worse than anything I’ve had from other locations. I used the online ordering system, and thankfully I did because it seemed like they were running behind on calls when I came to pick-​up my pizza.
Online told me the pizza would be ready at 7:10ish, I arrived at 7:18 and it still took a few minutes for it to come out, not a big deal, but I thought I was safe coming later. Other than that I’ll order from here again, it’s close and they have stuffed crust pizza!

Hit or Miss. They are short handed every night so delivery can be hella slow. The place also closes very early. Before 11.