Procare Medical Center

Wait is a little long during the evening’s but always friendly staff and they actually care about their patients.

I normally don’t see the actual physician, I usually see someone under him. Overall it wasn’t a bad experience and they are quick a straight to the point.

this is the worst place I have been the girls working there are rude this is the closest clinic I have so hade a Lil issue the first time and there u go I can me back and the same thing happen again I been waiting for almost 3 hrs and I seen people going in that got here after I did and all they tell me is ur next and ur next and ur next and this is so ridiculous :/

Extraordinarily incompetent front office staff and office manager! Don’t bother scheduling an appointment, for the incompetent staff won’t bother checking the validity of your insurance before your office visit. Staff here treat you like you’re a moron and are too busy watching Youtube videos on their work computers to practice anything remotely resembling adequate customer service. Don’t bother trying to complain to the office manager, for she DOES NT CARE! Their profile photos are misleading, for the waiting room is nasty and gross! If you have a choice, choose another provider!

My family went to procare when Dr tran first opened. We were able to be seen instantly. Now that he has an Onslot of useless staff it’s ridiculous today’s appointment has been terrible got signed in at 1045. We started in the waiting room for 45 min then in triage for an hour then got told that they need to sanitize some equipment and we just just come back later. I said no. I will just wait right here. Then they
asked us to go back and wait in the lobby. Who wants to wait this long just to be seen … no one!!!

I have been going to Procare Medical Center for a couple of years now and to the Nellis location since it was first opened. The reason why I keep going back is Dr. Tran. If you want a doctor that’s going to coddle you or looks at you as their next Lexus payment, this is not the place to go. If you are looking for pain med scripts or are trying to score an Adderall script this is not the place to go. But if you’re willing to go in and talk to the man and get to know him, he is very hard to beat as a primary care physician. He will tell you like it is, he doesn’t have time for games, and if you want a strong partner to help you get your health care on track he’s hard to beat. He’s been one of the best doctors I’ve ever had.
Yes the waiting room can get busy and you have to wait sometimes. And while he’s got some great staff working the counter he’s got one or two up there that. well they suck. Call it as it is. Billing is handled offsite, and dealing with insurance is always a pain in the rear. I’ve had one or two billing issues here, but in the end all of them have been resolved.
I’m not a patient person, I hate waiting, I hate doctors, I hate insurance, and health care in general has helped me earn my Ph. D in Procrastination. But it’s worth the hassle to see Dr. Tran and his staff because when I get sick he gets me and my entire family on my feet fast. When other docs couldn’t figure out what was wrong Dr. Tran took time to ask the tough questions and got results. Quite frankly I would not be here today if it wasn’t for his attention to detail and asking good tough no BS questions.
4 Stars. Earned over 2 years of visits an positive medical outcomes.

If i could give it 0 stars i would because i will never return ever again to that place i took my 11 month old nephew there and i asked how long the wait time will be they said 30 min and took 1 hour and then the nurse that was with us was so rude and unproffessional then the doctors came and when he was done he said ill get you your prescription in a min so we waited 35 min and i see people coming and going as we are atill waiting in the room so we ask the nurse how much longer and she said o it was sent electronically i was so mad because we were told otherwise and if they new why didnt they tell us anything when they saw us waiting for so long then when i try getting my prescription it turns out they didnt send it at all so now i have to wait till tomorrow because they are now closed so i can call and see what the f$!# is going on with the prescription so please dont waste your precious time with these idiots

Seems the staff are very un organized, and appointments are meaningless. Made a 2pm appointment, was asked to come early for new parient application, came in at 130 my information was being inputed at 245 in the computer while i was asking how much longer after the information is in the system before i am seen, and got a 45 min to an hour answer. Putting me to be seen at 330 or 345. 1hr and 45min aftwey appointment and almost 2hrs and 1t min after i arrived. i just asked for my application back and left. wasted my time.

Terrible Service. had a appt. and didn’t get seen for 2hrs. Front office staff is horrible. Slow and not at all on the ball! Will not be visiting this office ever again!

So far so good! I like that they’re open on Sunday’s. I went there with my mother and Dr. Adriana Ruiz was very patient and listened to the issues we had. My mother is in remission from leukemia and suffers with a lot of different issues and aftermath of chemo and a constant low immune system. We have seen a handful of different doctors thru out the years and I can honestly say this was one of the few times a doctor was in our room for more than 5 minutes. Not only that but my mom was treated as a walk in in less than 20 minutes and was given a shot that actually bettered the issue she was having. She had already been to a previous office twice in that same week with no results so we were actually shocked that she was given something that worked. The staff so far has been courteous and informative and have had patience since I tend to ask a million questions before visiting an office due to my moms condition. I was recommended here from a good friend and so far my boyfriend and myself have also been treated here for different reasons and we can’t really say we have any complaints, if anything wish we would’ve came here before visiting other doctors who seemed to just want to milk our insurance companies and blame everything on «allergies» as oppose to really looking into what the illness was.

Ive been here twice and the wait was horrible first time took them 2 hrs and I was early to my appointment. The second time I also had an appointment and took them an hour and i didn’t even need to see the doctor. Front desk is horrible they said I was next after I asked for an hour and still had to wait the next hour… back office really friendly… the doctor was very helpful explained everything now last the girl who had to take the blood ugh was horrible Im a medical assistant so I know how to with draw blood and as she was taking the needle out she put pressure while taking the needle out (ouch) im use to the pain as I use to volunteer for the other students but i have never had my arm that purple I had it for 2 weeks

I hate giving bad reviews to a place I have only been to one but The doctor (tran) is a total ass. He was rushing and even charged my dad just to tell him, «there is nothing I can do.» After that it was my turn, oh boy was he just down right rude! He is one of those people who is just quick with their mouth, makes smart ass comments, and probably doesn’t think before he speaks. If it wasn’t for the rest of the staff, quick service (now I see why it was quick, the doctor probably rushed everyone else out like us), and amazing pharmacist I would have given it 0 stars if possible. I’ve heard great things about this clinic itself but hopefully I will get a different doctor next time. Overall the rest of the staff and pharmacist were amazing.

Go anyplace but here! We have had a couple of times that it is after hours, needed medical attention but didn’t want to do the ER. The first time, after paying, all they in the office was a Nurse Practitioner that couldn’t do what I needed done. The next time they had a Nurse Practitioner, which I figured, but get back there and they don’t have the damn supplies! I will never darken their door again!