Progressive Pest Control

I’ve had these guys service me for 5 years now. Both Brian and Tom are good at what they do, and they’re reasonably priced.

I’ve had Progressive Pest Control for about 3 years and my parents had them for about 7 or 10 years. Their service is relatively affordable although I was paying the same for my 900 square foot house as they were paying for their 2900 square foot house. I didn’t have any problems with the actual service as they were timely and very nice whenever I needed to speak with them. The problem came when it was time to cancel my service with the original intention of getting them again at my new home. When I called and said I needed to cancel service, I was told that there was a cancellation fee of over $ 100 because I «signed a 12 month contract». I knew that I had been with them for 3 years and never signed anything since I started service so I wanted to see how far it would go. I told the woman that I never signed anything and she was adamant that I had signed a 12 month contract this March. She even said «hmmmmmm» as if she was looking at my account and assured me that I owed the cancellation fee. When I told her to produce the contract that I signed in March, she became rude and continued to dismiss me and acted like she was looking at my account. When I finally said I had been with them for 3 years and still wanted a copy of the contract that I allegedly signed in March she told me that I «don’t need to worry about it now». The funny thing is that they did THE EXACT SAME THING to my parents. I would be careful with this business and know if you signed anything because they will try to get money that you do not owe.

This is an amazing company. We get Jonathan which is absolutely great at his job. He is extremely knowledgeable and very accommodating. We have been using this company for over 2 years. We first had an issue with ants and they were eliminated within 2 days. They stand behind their work and will come out the next day or week for no extra cost if the problem persists, until every bug is completely gone. Their prices are great as well. The first time is around $ 100 then only $ 35 per month.
I just bought a new house and there was a bad ant problem. They were here within a couple days and the ants are gone. In fact I have yet to see a bug inside or outside.
I highly recommend this company for pest control. Friendly, reliable, excellent and affordable!

Poor customer service and even after service see bugs. Try other pest control companies and avoid the poor customer service and poor product quality.

This is a great company. I used them last year to take care of a recurring ant problem that I had in my kitchen since 2004. They were the first company to get rid of them for good. In fact, I noticed no bugs of any kind inside and very few outside for a whole year after their service. I had Mark come out this morning to re-​spray the outside areas, and he did a great job. I highly recommend Progressive.

Progressive Pest Control is a wonderful company. We’ve had Andrew coming out to our home for years. He is kind and courteous. He always puts on booties over his shoes when walking on our carpet, which we really appreciate. There has only been one time that we noticed live bugs in our home in between services (those pesky pincher bugs). I called PPC, and per their guarantee, they sent Andrew back out in between services for free to perform an extra spray. Their customer service is excellent. They are well established in the valley — which is refreshing in such a transit town. And you can tell they care very much about their reputation and their customers. Thank you so much Progressive Pest Control, and Andrew!!!

I forgot to give an update… Shortly after my last review the owner called to apologize for the «misunderstanding» and address the bad review I gave them. While I’m not sure how many other customers would appreciate being confronted from a business owner, I have to give her credit for having the balls to call me.
The technicians and bug service we had received was always top-​notch so I will probably give them another chance this summer when all the nasty bugs come out of hibernation.

We have been using Progressive Pest Control for over 3 years now and we have no complaints. If we see bugs then they are most likely dead or dying. We love our bug guy Andrew. He is so nice and always has great manners. He knows to slip the blll through our door, and makes the services so quick and efficient. He always states that if we see any bugs he will come right now to fix the problem. We are very loyal customers because of him.

Have been using Progressive for 2 years at 2 different houses. They are professional and personal and knowledgable. They have solved multiple pest problems quickly and completely. Highly recommended!

We’ve used Progressive Pest Control for 3 years and 2 different houses. We love our «guy» (Tom). He’s amazingly nice and always listens to what we have to say. We got to the point where we trusted him so much, he’s got a key to the house. We had scorpion problems but they are history now. The only thing that sucks is our one day a month service is never consistent. The office staff is constantly changing what day of the week it is. Luckily my family’s schedule is flexible so we can work around the issue.

Have been using Progressive for 2 years now. They do a fantastic job, especially the technician Tom. Came right back out when a scorpion reappeared after the neighbors were redoing their back yard to re spray for us. Great service!!!

We have used Progressive Pest Control for several years. We have never had any problems with bugs, etc, and if we do see anything, they will come out and respray at no cost. They always call to schedule a time for the service and always show up at that time.

I contacted Progressive over a year ago because we has scorpions. They come out whenever we saw a scorpion. We have not had any bugs and are extremely pleased with the service everyone in the office and our tech, John.

It is a pleasure to have Tom taking care of our service. He is very nice, proficient and efficient and he is always on time. Way to go, Tom! We love you.
Beverly Jones & Francene Harkness

Progressive Pest Control was hired to perform a termite inspection for a home that I am listing. The appointment was made, I arrived early to meet with Bruce. Bruce arrived to the property on time and was not only professional, but extremely friendly, something you do not find in Vegas much anymore. He did what he did and was very informative throughout the inspection and was very thorough. After the inspection, we got chatting about real estate, the work he does, and just random chatter. It was very random, yet refreshing, to have someone so passionate about what they do and be able to share and compare their experiences with me, it was really nice reprieve from my busy day. I appreciated his professionalism, he friendliness, her candor, and all that he is. I will be using Bruce at his team at Progressive Pest Control for all the work with my Buyers and will definitely be referring him to my past, present, and future clients, I will be requesting services to my property once my contract expires. Bravo Bruce, thank you!

After using their services all year, I still haven’t had any issues with bugs of any kind. I’m moving soon and will be renewing my contract!
Also, they’ve sent several different guys to spray my condo throughout the year and they’re always friendly and I feel safe welcoming them into my home. They’re always on time and flexible if you need to adjust your appointment.

Farah delivers on her promises!
After my dog and I had suffered severe Arizona Bark Scorpion stings, I spent hours researching their physiology and habits and many more hours night stalking them with black light flashlights and killing them with a mallet. Sensing the futility of my efforts and unwilling to devote my life to scorpion eradication, I contacted Progressive and explained my situation to Farah. She immediately arranged scorpion service appropriate to the level of infestation I described (even told me I did not need the most expensive scorpion service) and promised immediate follow up if I saw a scorpion. I did not see any live scorpions until about a week after the initial service (quite a contrast to the three to four I was killing every night when I took my dog out). I notified Farah that I had seen one live scorpion and, true to her word, she immediately arranged a follow up service.
I am very grateful to Farah and Jamie for not only removing scorpions but the stress of living with scorpions. If you are searching for a pest control service where the owner is honorable and ethical and demands the same of her employees, I enthusiastically recommend Progressive’s services.

I have decided to do an update giving Progressive Pest Control a 3-​star instead of my prior 1-​star.
I decided to update to a 3-​star because I feel that a 3 is more accurate and fair. Over the year and half to two years I had service they were always great and I never had any problems. Also, even though I had to take a beating for it, in the end I did get what I wanted. The owner put a stop to service and I didn’t have to pay $ 150 to do so.
Also the owner did try to contact me after I posted my review. I never called her back because I cannot imagine there is anything she can say to me that would in anyway make what she did, and how she treated me better… I just don’t want to hear it, but she did try and that is admirable.
If you are thinking of going with Progressive you will be happy with there services, but I would warn you NOT to sign a contract. There is no getting out of it.
If you do sign a contract keep your own records, also be prepared… trying to get out of a contract with Progressive (for any reason) is hard… like trying to roller-​skate over rocks hard. So if you get verbally beat up by the owner when you try to cancel, just know thats the beating you have to take to get out of it. Good luck.

Let’s face it, pest control is essential to living in the desert. I use to think cockroaches were disgusting when I saw them in subway stations of NYC, and to transplant to Vegas only to find out they are EVERYWHERE no matter how clean your desert home is, almost sent me packing my bags back to the East coast. Further, black widows and other creepy crawly bugs are just as prevalent.
Thankfully, I met Farrah, the owner, during the termite inspection when we were purchasing our home. I liked her company and that it was small enough that she actually came out. She was professional and genuine. After that, Nick became our technician for our quarterly service. That was over three and half years ago! Quite impressive to consistently have the same technician, and Nick is quick, friendly, and professional. One time, I was pleasantly surprised that Farrah showed up for one of my quarterly sprays, because she was giving her staff the day off for a holiday. How nice she is!
I pay around $ 100 per service and it is well worth it. While they are always happy to tackle any special problems, the quarterly service has been very effective. I never needed an «extra spray» and I noticed less insects in the home soon after my first service, and now bugs don’t seem a big deal with regular sprays. They spray inside and outside the house. It is gentle enough for my pets, yet strong enough to keep the bugs out or kill the ones that get in!
I highly recommend Progressive Pest Control– nice people, effective service.

Hey all, just a quick update on my service experience with Progressive. I have worked with Progressive Pest Control for about 8 months now and I have been very happy with their regularly scheduled service.
Today, I was in a small panic as we discovered a beehive that was in our tree, but it was causing the tree limb to droop to a low height of about 5 feet and into the middle of the sidewalk. We were very concerned for people walking by as the mail boxes are at the front of our house.
I called their office and within 45 minutes of them contacting me, their technician Bruce came to take care of our needs! Bruce was very knowledgeable, explained the process, what to expect and it was perfect. I also asked him what some spots were on our roof as I thought they were dead bees and he identified them as pigeon droppings and he proceeded to go to the roof, put spikes onto the areas and MORE places where he identified they were resting.
He even helped fix a couple of the roof tiles that were not aligned and he glued them back in.
Great service, great advice, and above and beyond.
Thanks Bruce for the great work and thanks Progressive for the last minute after hours assistance.
We really appreciate it. Call them at 702 – 438 9708.