Pulmonary Solutions

THIS LOCATION IS WHERE THE LIVE COLLECTIONS CALLS FOR THE PAID INVOICES COME FROM!!!
This company’s billing process is a MESS — they continue to have auto dialed collections calls, live collectors call me, etc but i’ve sent them three payments for the three invoices I did actually receive in the mail. I have one new outstanding invoice i received for a small amount this month but when i called they HAVE STILL NOT APPLIED THE CASH I HAVE SENT THEM. Their accounting department, or systems people need to be fired. That place is mismanaged. It will be a cold day in hell when I give a company that is so disorganized any more personal information then they already have, let alone a credit card number, are you kidding??? No way Jose you’re getting checks from me until you can prove you’re not going to double or triple bill me and you’re going to apply the money to my account when I send it. GET WITH THE PROGRAM.

Finally ! ! A medical goods supplier with a heart. I had been saddled with a CPAP supplier that just didn’t care. Then, thru my wife’s MEDICARE needs, I find Pulmonary Solutions and Renee. This lady makes things happen for her clients. Two hours on the phone with my insurance to make sure I get the supplies I need. NO PROBLEM ! ! Go the extra mile to make sure my wife has the supplies she needs (even though they have lost the MEDICARE contract), NO PROBLEM ! ! If the medical supply industry had more people like Renee, the world would be a better place. If ANY industry had more people like Renee, people that care about their job and the people who depend on them, we would all be better off.

Organization and their customer service is pathetic. Communication horrible, their billing systems must be done on paper because it is never right, and, they misled me about the true cost of the equipment with insurance payments. Avoid! Also, search their Santa Clara CA office and their reviews for TONS of one star reviews along the same line! My physician has some explaining to do for referring me to these people!