Purrfect Auto

Great service and great work. I came here cuz my family comes here and these guys took real good care of my scion xb. Cone here if you want good service and great work done!

CUSTOMER BEWARE, READ THIS!!! Asked for an oil change. Brought in their coupon asked the guy up front if this is the oil for my car he said yes. Got the bill they switched oil on me and double the price.
In addition they said the puddle of coolant was from my car they need to diagnose and the charge will be reversed when they fix it. My car does not leak!!. I park it in the driveway and I’m meticulous about leaks on my driveway. They claim 2 cups of coolant dripped from my car while they were changing the oil. No way this is mine! This place is 100%% shady! So beware, there are plenty of places to get this service!

Brought my car in for a noise — was told the Supercharger was bad. They were correct — but they wanted me to pay $ 1500 to replace it. They really applied the pressure — wanted me to finance it, try to throw in a free valve cover gasket. Took it somewhere else — $ 600 and change including the valve cover gasket. Ya, I guess any business has the right to charge whatever they want, but it’s up to the consumer to do their homework! Don’t know if this place is good or not, but check out the competition before spending your hard earned money.

The service here sucks. Plain and simple.
My boyfriend and I just needed a smog, something that should take no more than 10 minutes. We sat outside for close to an hour waiting after they took his car into the station. No communication.
It wasn’t until my boyfriend went back inside and asked if it had passed that they started to print the paperwork for him.
They had us still stand outside waiting even though the smog had been done 20 minutes earlier.
Then to top it off, the man at the counter told my boyfriend that his car would be brought around to the front for him.
We then waited another 15 minutes… until my boyfriend decided to walk to the back where his car was sitting and ask «Uhh? Can I go!?»
and all they said was «yeah man go ahead»
HORRIBLE SERVICE. HORRIBLE COMMUNICATION. I expect better from a simple smog.

I went to Purrfect Auto Service this morning on West Craig Rd. And I very amazed at there service. This place is under a new management. Do not be afraid to go to the one on West Craig. Paola was the front desk girl. She was so helpful on check up with my car and Raul was the man who maintenance my car. He did a full inspection and visually show me what was wrong with my car. I am very satisfied and happy. You got to go see Puola and Raul.

Only been here couple times, but the staff is great made me want to keep coming back. They take care of you here. Conveniently near a grocery store and Denny’s restaurant so if you do have to wait for any maintenance that takes a bit there’s couple places to kill time at…

Well, I got here and there was no wait, 15 min to change the oil, staff was really friendly. I just came in for an oil change so really nothing to say?
The place looked organized and clean for a car shop, employees were not out side smoking or shooting the shit, everyone was constantly working.
It’s kinda hard to find, but head back toward Denny’s, last building on the left. You would never know its there till you pull up.

I went to Purrfect Auto for the first time. The staff was very courteous and easy to deal with. The garage bays were organized and the waiting room was clean, even had cable TV for the kids to watch while we waited. I originally came to get a smog test and they discounted the already discounted price for me. The vehicle was in the bay within minutes after signing in. After they inspected the vehicle, they advised me that I would need to replace my brakes soon and did not pressure me into getting them replaced. I had already known that I would need brakes soon so I ended up getting them done. The service was fast and at a great price.

Saw a coupon in the Valupak mailer for a smog check. Only $ 7.77, figured there was a catch so I called. Staff on the phone was very nice and helpful. Came right in and was helped immediately. Car was taken back within minutes. While waiting I read some reviews. Not sure if I’m at the same location they went to. Staff was friendly and service was quick. I’d definitely recommend this place for service and will return for my other work. Thanks Purrfect Auto!

CUSTOMER SERVICE = ZERO — STAY AWAY FROM THIS PLACE!
I’m not alone with this bad experience
I received a special Oil change offer in my mailbox. I brought my own oil and filter.
I waited about 15 minutes in the office then I could say what I want.
I signed the service contract and waited 1 ¾ hours (exact:105 minutes). After this waiting time was my question only: Is the Oil change finish?
Answer: No, we not started yet.
My next question was: can you started now?
Answer: No, the garage is full.
I asked: Can I cancel this oil change?
In the same moment: Here is you key. bye
I took my keys and drove away

Wow, the staff here are extremely rude and incompetent. I had a smog check only to be told that my transmission needs a major work up. This was after I paid them $ 50 for a diagnostic. They then referred me to another shop that told me that a diagnostic was not even necessary because the problem was «My transmission fluid was dry». So for another $ 200+, They flushed my transmission and refilled the fluid and then passed my smog check. I went back to PURRFECT to get my $ 50 refund and they said to come back in a few days. When I did, they kept arguing with me about how they shouldn’t give me my money back. They eventually did but they were definitely rude and extremely disrespectful to their customers. DO NOT GO TO THIS SHOP!!!

STAY AWAY FROM THIS PLACE! Not only did my car drive worse after I took it for an alignment but after taking it back 3 times to try to fix the problem i left with it not fixed and still charged! after I called back to complain they said their alignment machine was broken!!! THEN WHY WAS I CHARGED? The mechanics yell and scream at each other while working and in front of customers, very unprofessional. I took my car to pep boys to fix the problem they told me my rim was bent. STAY AWAY UNLESS YOU WANT FURTHER DAMAGE TO YOUR CAR!

Waited 40 minutes to have my oil changed only to be told their bays were full and it would be at least another 30 minutes. They knew it would be an hour when I first dropped it off. Now they lost my business and will never go back. Next time be honest to your customers. Shady

Should be called Turrible auto. My husband and I had a coupon for a $ 10 smog check so we decided to try them out, despite the negative things we had read about them online. Well, the place had a few other people hanging around waiting for services to be completed, but we waited for 30 minutes before we went and asked for our key back. Nobody even went near the smog check desk the entire time we were there. It seemed like they were very unorganized. Random people were walking around aimlessly in the shop.
We will not be going there ever again. We went to terrible herbst and we were in and out in less than 10 minutes.

Been here for a $ 9.99 oil change four times and have been charged four different amounts all the times! They have no idea why and I even showed them the receipts!

Henderson, NV
1.0 star rating6/​8/​2014
My experience at this Purrfect Auto Service Location was HORRIBLE.
Joel was trying to up sell me and wouldn’t even give my family who I had him speak to over the phone who is a certified mechanic for a dealership in CA.
I went in wanting a self draining plug and all kept talking about was how that wasn’t a good idea and that I should replace the oil pan which was 3 times the amount of the service I wanted or more in cost. He stated he wanted me to purchase an oil pan because in the future it would be the best purchase for his shop and for my vehicle. Why, would it be the better purchase for his shop? I can come up with many answers to that question. His shop shouldn’t even be relevant to my car and the service I want. After he spoke with my cousin and I spoke with my cousin to get his opinion on this situation I decided to tell Joel that if they can’t do the service I’m requesting that is fine I will take the car elsewhere and thank you for their time. Joel stated they can try and I told him either they can do the job or they can’t. He ended up switching up his response and stated they can do the job and that it was going to cost a very expensive amount that I know was not normal. Another voice from behind the desk stated tell her I can do it for a smaller amount. I was already walking out to get my car and Raul ran out to talk to me. Raul is the person who stated they can do it for a smaller amount. He showed me the self draining kit and stated he has prior experience as a mechanic from Inglewood California and wanted to assure me that he would get the job done as if my car was getting serviced by the dealer and that the smaller amount I was being quoted would be a flat fee with no taxes. I agreed to get the service done. As the service was being done by Raul… Joel decides to share some info about my car to me. He stated that my car needs the water pump replaced but that he was sure I wouldn’t get the service done since I wasn’t even going to replace the oil pan. His comments and way of service lack customer service 100%.
He is a HORRIBLE person at what he does. You don’t talk to customers in the tone he did and lie to them.
The job Joel was telling me I needed would cost me $ 1,200.
He stated that I would need a new water pump.
That water pump my car needs ranges from $ 50 to $ 75 for my car.
He also stated since they would be changing the water pump they would suggest and need to replace the chain and tension… umm Joel it’s called a tensioner.
The chain and tensioner don’t need to be replaced they just wanted to upsell everything they could.
The following day I had another mechanic check out my car and he showed me what was wrong. A gasket needs to be replaced which would be way less than $ 20 to purchase. The mechanic also showed me how he could tell it was the gasket that was needing replacement and not even at this very moment since the car was running fine and showed no signs of overheating.
I than called my cousin and let him know what this new mechanic was telling me and agreed with everything I was taught.
It sounds to me that all this person Joel wants to do is rob people in every which way he can in the most expensive way possible even if the car doesn’t need the work.
If I ever return to this location it would only be to get my oil done by the person who did the job of the self tapping drain… Raul. Raul was a nice fella I have nothing to say about this fella even though he may be on the same page as Joel but I wasn’t really allowed to talk to him alone without Joel interrupting.
I DO NOT RECOMMEND THIS PLACE TO ANYBODY ESPECIALLY IF YOUR TOLD YOU NEED OTHER WORK DONE ON YOUR CAR THAT ISN’T AN OIL CHANGE.
JOEL IS HORRIBLE!!!
I even heard him talking down to a customer while I was seating in the small dirty lobby.
my receipt shows an address of 7065 W ANN RD #130−533
LAS VEGAS, NV 89 130
And the other receipt it’s attached to shows an address of 7131 W CRAIG RD
LAS VEGAS, NV 89 129… I’m thinking the Craig address is the correct address… this Purrfect is in the Albertson’s shopping center. I will be posting this on both Purrfect locations just in case their is some kind of connection

Poor service… wanted me to wait an hour for a SMOG CHECK… A 2 MIN PROCEDURE. When I called they were open… 20 min later it would be an hour wait…

Had a water pump go out, came back to these guys and this was a major job with timing belt change and more. Within 24hrs they had me back on the road.
They give fair deals and no upselling. You will not find the cheapest rates, but they dont overcharge either they are fair. There is lots of scam repair shops around vegas, but these guys are not.
They have a drop box for late night tow, which is what I had. And they treat Military very fairly. Not sure for about the bad reviews, I never had a problem here.

I would have put no stars if I could. STAY… AWAY… FROM… THIS … PLACE!
We have taken several of our cars there. I have no problem with them trying to upsell on services (they’re in business to make money), but this place will lie and try to scare you into making repairs you do not need. I took my Pathfinder there for an oil change and the mechanic told me that my car was making noise that indicated I needed work done and possibly belts replaced at a cost of about $ 600.00. What he didn’t know was that I had just got my truck fully serviced for the 100K maintenance and I knew I didn’t need any work. After I told him that he said «Oh, well everything looks great then.»
We then took our Cadillac because we were getting a «SWITCH» on the dashboard. they informed us we had a bad «Switch Box» and it needed to be replaced. They charged us $ 300.00 to replace it. After they (supposedly) replaced it, the message and light continued to appear at random. We took it back to them to inform them that we still have the same problem. They told us to bring it back in the morning and that it would only take about a half hour or so to figure it out. I asked the manager several times if that was enough time since I had an appointment at noon. He assured me that it was. That morning I dropped of the car at 8am and did not get a call back from them until 11:15am (even after I called to remind them I had a 12:00 appointment). Then told me that the ABS sensor was bad and that was the cause of the problem. I asked if that was originally the problem since the message on the dashboard was exactly the same. He said it was not (even though it was only doing exactly what it was already doing when we took it in the first time). He told me he could get me a new one for $ 489.00 or he could sell me a used one. At that point I knew I was being scammed out right and simply demanded my car back.
When I got the car back a different light on the dash board is not on «ABS» which means my ABS braking system is no longer active in the car… But that light was never on when I left it with them or before that time. Now we have to pay another shop over $ 500.00 to fix a problem that we didn’t even originally have (replacing the ABS module), which wasn’t the issue when we took the car to Purrfect Auto.
I will never take any vehicle there again. I wouldn’t even take my bicycle there if I had a flat. I wouldn’t trust these people to fix a broken heel on a shoe. They smile to your face and scam behind your back to get as much money from you as they can. You have been warned. Get a second opinion on ANYTHING they tell you about your car or better yet save yourself the money, headaches and frustration and just take your car elsewhere to start with.

My car died. Shot the spark plug out so bad that it put a big dent and chipped a big spot of paint off the hood. Can’t even tell u how bad it sounded. Being broke thought I was done, but called the Craig location to ask if it was fixable. They were the best! They made arrangements to get it towed to there shop at a discount. They checked it out and found a way to fix it without having to replacing major parts. They did everything they could to fix it, the right way not just a bandage. It now runs better then it has ever run and I have there promise that it will stay purrfect. They worked with me on a price I could afford. And can you believe they did it all in one day. I’m never going any place else ever. Oh, by the way when they were working on my car I called 6 other shops and they all told me the head or the whole engine would have to be replace, at a cost of no less then 2650 $ I payed way less then half of that and have my car same day running in new condition. Finally someone with some trustworthy.

Couldn’t be happier today after my early morning visit to Purrfect Auto. Went into to have a bulb replaced on my front headlight. Turns out the bulb was fine and it was an electrical issue. Brandon was so accommodating to my financial situation and really worked with me. Not to mention my car was finished 30 minutes sooner than he quoted.

Took my Honda Accord for a check engine light and intermittent engine shut off problem. They charged me around $ 50 to diagnose the problem and said you need a tune up. And your fuel pump and filter has to be changed. Cost $ 400 plus. I walked out of there took it to different mechanic. He said all I need is a new fuel filter. Total cost $ 20 pep boys… no more issues with my car.

So my mom called 4÷18÷12 them asking how much is an oil change and they said $ 9.99 she asked even without the coupon the lady said yes. So my mom drove over there and then they were going to charge her $ 23 in coin plus tax. Her car uses regular oil & filter nothing special it’s an old Honda.
She told them she called before asking the price and they said she needs more oil in her car so it’s extra charge. Ridiculous trying to cheat & take advantage of an old women who don’t speak very well English. Went to the Purrfect Auto at W Ann Road so much better & honest there.
Will never come back to this one on Craig.
Note: my uncle had problems with them 2x. First time they forgot to put the oil cap back on and the oil spilled all over the engine. The car had the burnt smell for a while. Could have messed up his car. Shhsh
2^nd time they didn’t put enough oil. They only but 4 qts not 5qts. The car was shaking and making funny sounds so my uncle pulled over and put more oil in.
This place should be called Shamme on you Auto or Unpurrfect Auto.

Had a coupon for a $ 5 oil change or something very cheap like that. Staff was friendly and they were able to get my car in right away.
As I waited, I checked out the reviews on Unilocal and found these two 1-​star reviews. Can’t say I agree. Sure, they tried to upsell me on some 30,000 mile service but, honestly, it’s an auto shop, who doesn’t expect that going in?
Maybe my opinion would differ if I needed actual work-​work done on my car, but for my services it was A-​OK