Quality Towing

My mom crashed her truck and the car unfortunately was left here.
Supposedly when the cars are left there the keys are left dangling inside the car so anyone from their lot can steal them and they would have no clue because they can easily lie and say they put it there.
So long story short we go to this place to pick up the key and apparently they call the driver since he was out and the driver says he put it in the car and he remembers putting it there but when the car showed up at the auto repair shop there was nothing inside which means someone from their staff obviously took it. Everything in our car was moved around and left out which goes to show someone got into it with more evidence that whoever picked up the truck obviously tried seeing what they could find to steal or someone from their company. So if your car gets brought here be aware that these people steal. Hopefully everyone has all their expensive possessions taken out when the car is picked up because otherwise you’re getting robbed. Imagine if an iPad or something of the sort was in there? Highly doubt it would still be in there if something as small as a key didn’t show up when the car was taken to the lot. Overall these people are idiots to the extreme and will find any way possible to shut you up to get away with their dirty work.

Nobody wants to get a car towed and the girls are really just doing their job. Treat people with respect and hope that they treat you the same they don’t make the rules. Overall experience was satisfactory they are expensive though but like I said the girl don’t own the place.

I just got off work and went to pick up my son at my moms 11:25p. I park on the street right in front of the house like I always do for the past 7yrs. Left my bag and phone in the car since I was only there to pick up my son, I was inside the house 5 mins give or take. So I come out carrying my son since he is sleeping to find that my car is gone. I Immediately called the cops to report it stolen. after 15mins they located the car and we found out that it was towed. So at this point it was 12a and I hopped in my husbands car with my son to go get the car, after 30 min ordeal outside in the cold 33 degrees F, they charged me 350 $ and my car was not even in there lot for a whole hour. Yes, my fault for parking where I was not supposed to, but really?!! After getting off work, dragging my whole family all the way out there, waiting in the cold at 1am in the morning and my car literally just got there and they changed me 350 $!!! I’m sorry, this is highway robbery! You guys r there to inconvenience people and it is the holidays! I feel bad for the employees, they have to deal with angry people and ripping people off…

Zero stars if I could.

I was in an automobile accident and Metro was kind enough to request a tow since my car was not operable. Metro also advised me to have the tow company tow my car from the accident site to the tow yard vs having the car towed to the repair shop. The difference being no out of pocket expense or an out of pocket expense. I have full coverage and my car is only a year old so I took the officers advice and asked that it be towed to the tow yard. Up until here things were fine considering I was still in shock from being in a accident, However things went from bad to worse.
My accident happened around noon on a Friday my car didn’t even make it to the tow yard until after 6pm. Not sure where it was but the repair shop could not get this place to cooperate. My insurance had to fax them a consent to tow twice, the lady dispatcher was beyond condescending and very rude and unhelpful. My car was finally released to the repair shop on Tuesday because of their incompetence delaying the estimate charges and repair process. But they did not hesitate to bill my insurance for these extra days. The autobody shop let me know this place is equally as rude to them and not to take it personal it is just how they are. So unreal and shady…
*Horrible customer service
*Delayed arrival from point of accident to the actual tow yard. I can’t wait to see how ransacked my car is when I get it back after repairs.
*Rude lady dispatcher. Talks to you like you are a 3 year old. Heaven forbid she actually do her job and explain the process. It’s not like people get in accidents every day or need a tow.

I really dont think they were bad at all. No one wants their car towed but it’s certainly not their fault. The girls working today were pleasant and so were my husband and I (at least I think we were :))
I know it’s a stressful and expensive experience, but just keep your cool. people will treat you as you treat them.
That being said, if you have unpaid tickets (not mentioning any names) take care of them before you forget and find out you have a warrant for your arrest (not mentioning any names still, but you know who you are :))

If I could give negative stars, I would. This people at this place are so rude and unprofessional. First of all, they act like they have the rights to your vehicle. MY car was in an accident which they towed it from the location, however they made us drive all the way to their facility to allow MY insurance to look at it. Verbal confirmation was not allowed. Second, for the repair shop to pick up the car, they claim I need to come down and say which auto shop is to pick up the car OR I had to fax a letter with my drivers license, my car insurance information, and my current registration-​WHICH they already had on file from when we had to go down there the first time. They say one thing and then another person says another. The location matches the attitude of these people and the way they run the place. I would avoid and request specifically not to have anything to do with this business. All they are is a parking lot who tries to charge and make it a hassle for OWNERS of these vehicles to have a hard time to get their car. They don’t fix the car, they don’t help with anything.

By far the worst business practices and customer service I have ever experienced from any company in my life.

I could give negative stars I would. I completely understand this is a business and you have rules. But exceptions have got to be made for extenuating circumstances. I am out of state for a few days, and it was my fault my little sisters car was towed. Both of our husbands are deployed so we rely on each other a lot. I need to pay for the towing fee, my sister doesn’t have $ 400 for a 24 hour tow fee. I am more than willing to pay for it, and absolutely need it to pay for it. I am willing to text/​email my drivers license, credit card, wire money, send a check, absolutely anything in my power.
Nobody would help me. Worst customer service ever. The manager is unreachable. So now I’m coming back from three states away, so I can pay this fee. Because of the holiday and I can’t wire money. Wait to hate help out military families, glad you’re doing your part for society.

Very disappointed with this company… no consideration for people. .car only stayed 6 hours in their towing park lot then billed us for $ 339.This people are a scam. Pls be aware… they change your charge every second… Hope they live happy with their earnings.

Tow truck drivers are in the same category as pawn shops, cash for titles, payday loans, collection agencies and DOG TURDS. All these «business» feed off the misfortune of people.
How could anyone be friends with someone engaged with one of these thieves?

Quality Towing is in the business of stealing lawfully parked vehicles and then extorting hundreds and even thousands of dollars from the vehicle’s owner using illegal lien filings and by illegally refusing to release vehicles to the rightful owners, thereby running up exorbitant daily storage fees… Even when the owners offer to pay outstanding towing fees! My own personal nightmare started when Quality Towing began offering bribes to my apartment complex security guard for each vehicle he would allow Quality Towing to steal via their tow trucks. My 2013 Chevy Camaro was properly registered with the apartment complex and legally parked in one of my assigned parking spots when a neighbor witnessed a Quality Towing truck hauling my Camaro out of my apartment complex. The security guard received $ 25 bribes for each of the 8 vehicles stolen by tow trucks from Quality Towing that single day. When I went to Quality Towing offices the next day and presented my ownership documents and drivers license, they refused to release the vehicle. This went on for two more subsequent visits with me presenting an ever increasing volume of various documents showing the Camaro was mine, that it was insured, that registration was renewed and that the address was corrected. Finally, on day 8 following Quality Towing’s theft of my vehicle, they charged me $ 600 for 9 days if storage and released it to me. Quality Towing had damaged the vehicle and stolen an iPad that had been left in the vehicle.
Quality Towing staff was rude and abusive throughout the entire process, both on the phone and in person.

We use Quality Towing quite a bit at work for moving larger equipment. This type of service is never cheap, no matter who does it. They have some of the best equipment for towing large stuff like trucks, buses and RV’s. I don’t have any experience with their towing of small stuff like cars, but on the the big stuff they are very good. We probably use them a few times a month.

No one is happy about getting their car towed. Ours was a glitch in our insurance saying we didn’t pay. Well we did but the DMV won’t get the update till Monday and today is Friday. We were trying to get our truck back and they said they had two people look for the registration. Since we cannot go back there, we cannot show them that it is really our car! We asked if we could show them our title but even that’s not enough proof for them. What a joke.

In my neighborhood there is no street parking so we have little mini lots to park in. I have lived here about 2 months now with no problems and suddenly i have this ugly orange sticker on my window that says i have no expired registration. This is an issue I have been dealing with since my parents moved away. The car is in their name so all the paperwork goes to them (or it should) they never got my registration decal so I have the confirmation of payment but no stupid sticker. The police don’t have a problem because I have the proof of payment and in the system I’m good. Quality towing marked me for tow because I don’t have the sticker. You are not higher than the cops, you are a towing company. If metro doesn’t care, why should you? I was parked where I was supposed to and your guys just got bored. I emailed them and they were quite rude. they said they didn’t care what I had in m glove box. Still fighting with the DMV to get a sticker so the towing company will leave my car alone. They are just bored and looking for someone to screw, it is the holidays afterall!

Came to my rescue:) good job Quality!

All the reviews about this place give it one star.
My story is a little different but, it still has similar pattern.
My car was stolen. I reported it stolen. Two days later the police inform me they found it and that they had impounded it at quality towing.
They fumbled with the paper work. «Oh we don’t have it verified. we have it in our lot but, we don’t have it verified» I go through this with them for half the day. Then they finally do say its cool for me to down to pick it up. I find out that I get a «discount» for having it impounded by police. So they are going to charge me for being the victim of a car theft. Wonderful… Aside from charging me a lot of money she has to inconvenience me as well. Its clearly not enough that they can legally charge me this much but, they also have to take my time as well…
So when I finally get there, they tell me «oh you filed the police report but, your mother is registered as the owner so she will have to sign off on it»…
I live in Henderson, so does my mom. I talked with this «Rai» chick
She gave me conflicting information. I was getting really pissed.
So my mom shows up. She recognizes me with her and I ask her if we can be helped now because I’ve been here earlier in the day.
«One moment… ohhh and get in the back of the line»
My mom didn’t have time to be in line. So she left took care of other business and got back there.
We were the last people there and they took their sweet sweet time to get my car back.
I have not been this frustrated with a company since I worked with Teavana.
Do not use this company.

These people are a HUGE scam! My car was towed fron Fremont street from a parking lot that had a little sign in the corner and no one one duty in the so-​called shack. If the lot is closed then block off the entrance or chain it off.
The parking lot attendant acts like he is doing you a favor and calls the driver and then encourages you to pay extra money to have them bring the car back. When I spoke to the driver, he then requested to talk to the attendant, they chatted for a minute and then said they need to get an okay to see if they can bring back the car. They called the attendant back and then the attendant said, WOW, you lucked out. They are going to bring back the car and not even 2 minutes later my car is around the corner turning in. Really??? What a way to mess up a day and lose over $ 200.00. They waited till I paid to take the car off. I was so pissed. These guys are scammers and I hope someday they will experience what’s its like to be towed and taken.

If your vehicle is stolen, these low-​lifes (ex-​cons and folks who are more likely to be found living under a highway overpass) will be summoned by some police agency to tow the vehicle to their «holding lot,» and when you go to claim it, they’ll add insult to your «injury» (being a theft victim) by charging you an outrageous amount of money to have them release it to you.
When I claimed my stolen car, several years ago, I told one of them, «When I go to the Brothels in Nye County, the screwing THEY give me feels a lot better than the one YOU are giving me, and it costs LESS.»
That place would be vastly improved, if someone would just fly over it in a helicopter and dump a load of high explosives on their main building, WHEN NO ONE IS IN IT.
I really hope none of them have any kids, and if they DO, I sure as Hell hope they don’t live much longer.

AFTER 4 HOURS THEY NEVER SHOWED UP!!!
Do not!!! I repeat!!! DO NOT USE THIS COMPANY!!! You will be waiting for hours!!! First I was told 60 mins. Then was told it was going to be another 60 mins. Then I was told 40 mins. Then after 40 I was told 20. Then after 20 I was told 10… So on and so on. NOTHING BUT LAIRS AND CROOKS!!! What do you expect from a bunch of high school drop out losers.