Rainforest Cafe

The food was amazing but the service was weak. Plus there were three other tables and it still took an hour to get or food

I took the kids here expecting to suffer through it all. But it was really enjoyable. The kids love it and the food has improved a ton since the last time I came here.

I wish there was a way to not leave a star. I have been here many times before, and never had such an issue. 15 MINUTES TO WAIT TO BE GREETED?! i have lived in Vegas all my life and never had such an issue with any resturant before. If it wasnt for Andrew we would have gotten up and left. For an empty resturant you really dont have any reason for yor staff not to be attentive to their customers!!! At least 6 employees walked by and said nothing to us. Bad management, bad employess, this resturant is doomed to fail.

Great burgers! I did not like my order, so they fixed it at no charge! The storms are great!

This place is one of the worst chains.
I’ve been to the one in Downtown Disney and my biggest complaint there was the service staff.
Against my better judgement, I chose to give the company a second chance and went to the one in Las Vegas for a celebration dinner.
Absolutely HORRIBLE.
The service was slower than a snail.
I mean there were no more than 4 tables in this place (and mind you this was around dinner time) and our server was hardly ever around. We hardly saw any service staff.
She took way too long to greet us, so we ordered waters and decided to go downstairs for the cheap margaritas across the hall. No one told us we couldn’t bring them back in. (Not that there was anyone around) Once we got our waters. She walked away before we could order appetizers. Even that took 25+ mins for them to arrive.
Towards the end of our meals our server announced a different server was taking over the table.
When this guys brought the check, things were on the wrong tabs.
It was a mess.
I don’t think anyone in my group was impressed.
The slow, terrible service and the lack of wow of the food…
I will NOT be returning.
You can’t make me.

Took my son for a special dinner, and I have to say if he didn’t love it so much I would have been pissed off. I had made reservations since it was Valentine’s Day and I wasn’t sure how busy they were going to be. During the call I requested to sit outside which they said no problem. When we arrived they sat us inside, I asked if it would be a problem to go outside since my 3 year old was asking. The hostess rolled her eyes and told me she guessed that was fine but I’ll have to wait a long time for a server. She wasn’t joking after almost 15 minutes someone came and took our drink order. The drinks then took another 10 minutes. Once we ordered our food I asked for an app of chips and guacamole. The food took 56 minutes! And the chips never came out by this point we were starving! Our server rarely visited us, took forever to get our refills and was just so nonchalant and mind you the place was empty! At the end of the meal I asked if he minded taking a picture of the two of us. He left for 5 minutes before he came back. By that point another table had offered to take it for us. I’m glad my 3 year old enjoyed it but I was disappointed. Such a big corporation like Landrys should have way better staff! I’m only giving it a star because the atmosphere is way better than the old one at the mgm

I love the Rainforest Café, we have been to multiple locations and it’s been my favorite place since I was young. However, this location was my first bad experience. I was excited because this is one of the newer locations in Las Vegas and I live here. But this has been the worst experience yet. We came in for lunch, it was about 11am. We saw out waitress once to get our drinks, and once to bring us our food. We had to ask someone else for our check cause by that point we thought we were never going to see her again. She was very kind, just not on top of service. Our food took about 40 minutes, and there were only two other people in the whole place. I got Chicken Parmesan, which was just okay. & my boyfriend got a sizzling plater with ribs and some other meat, which he said the ribs were good, however he didn’t eat any of the other meat because it was salty. Everyone was kind, but it just wasn’t very good service.

So we came here for my sisters 21^st birthday. She’s a grown woman child… so it was fitting. It was a party of 13 and a baby. Jimmy was our server along with (I think his name is) Alex. He looks kind of like a thinner, taller Josh Hutcherson. Either way. Both of them were AMAZING servers. Jimmy put his «salesman routine» on a bit thick and it got kind of annoying at times. Especially because, as I was walking by a door I heard him say «I do it for the sales…» Lol.
But anyways. Aside from the great service, the food was pretty good too! I had a big chicken and fruit salad and more than a few drinks. Everything was awesome. The environment was great and we love all of the animatronics. We’ve loved coming here since we were kids. I do miss the old place though. It was probably too big for the amount of business they normally have. Either way. Love it.

Came here for lunch with the kids, it was pretty slow in the middle of the day, the waitress took FOREVER to greet us at the table and take our drink order. She was nice but didn’t seem sincere what so ever! Kind of like a robot. The food then took forever and they don’t have very many options at all! The kids pizza was ok, tasted super cheap. My husband and I shared a pasta and appetizer. They were OK. They rarely checked on us I wouldn’t eat here again. The décor is really cool but the food is way over priced and wasn’t all that great. 1 star for the crappy service and the over priced limited menu

Lame. Way lame. Interior is still from 1992. There is no atmosphere just a cheesy decorations. Very disappointed. Is was way better at mgm.

Service is horrible and management needs training on how to approach a table when there is a problem… NOT «hi what can I help u with?»
Worst customer service! The story is to long to even type… it’s horrible

Roast beef tender. Big portion. Ordered calm chowder to go with it. Excellent meal. Fun atmosphere.

We were here last Saturday (Jan02,2015) for dinner to celebrate my kiddo’s bff’s birthday. First and foremost, Rainforest is geared towards kids and the young at heart. It’s not a romantic place to bring a date unless she’s into animals roaring every now and then and kids running around.
This new location next to Planet Hollywood seems smaller than their old location at the MGM but still as cool (according to my daughter). Food wise, it’s to be expected, nothing special and expensive. Although, the two people in the group who ordered salads were pretty impressed with their food. I had the clam chowder and it was not bad. There was not much in my tiny bowl, a little salty but at least there were clams in there. The kids enjoyed their food and had a lot of fun.
Our server was awesome too. He was pretty busy but very accommodating. If it was not too cold, it would have been nice to sit in their patio/​balcony, overlooking the strip.
Here’s a tip for those who are planning to go there… DO NOT park at Planet Hollywood and go through Miracle Mile. It’s a looooooong walk. Park at Cosmopolitan and take the bridge or pay $ 5 at the parking lot across the street and take the bridge.
Food and price — 3*
Fun factor for kids — 5*
Service — 5*

Food came out cold… took forever. Gave us new fries but we have been here an hour and a half. Took forever to get refills on drinks.

Great time. Our server was Jimmy. He was the most funniest guy ever. He made our time more enjoyable. The food was good. Expensive but what do you expect for the strip? The food kind of took a while but the place was packed. We will return.

The Cobb salad had brown lettuce and was tasteless. The chicken was tender but entirely tasteless. The Salmon was overcooked and tasted like it was cooked from frozen. The brown rice it came with was undercooked and had dried pieces of rice in it. At least the waiter told some funny jokes.

Ray helped us navigate the menu and specials. The atmosphere was definitely a Rainforest. The food prices were comparable to Las Vegas, but the portions were large and filling. Great dining experience, food, and service.

5stars only because of Jimmy. A dinner and.a.show. He is an incredibly funny waiter. You have to. ask for Jimmy.
He made us comeback. Kids had a blast with all the trivia he had for them.

Muy mal servicio, lento, toman la orden y se olvidan de ti. Hay que buscar al mesero para pedir mas bebidas. Lastima, ya que la comida es buena

Expensive but to be expected. It’s a kid place and you pay for the atmosphere not the food. Go for the cobb salad or salmon. Everything else is eh.

I was so surprised when I saw that the old location shut down, but I have to admit that the new locations has its perks. Don’t expect cheap food when visiting any rainforest café– you pay for the entire experience! the food was good, but the overall dining experience was amazing. Our server (his name is Alex) was very professional and friendly, but what stood out the most were the AMAZING views over the strip from the outside patio!