Re/Max Central

I bought an investment property in Vegas via REMAX Central in fall 2011. The realtor, Bernie Consengo was pretty good: Got me what I wanted at a fair price with a quick closing. She then referred me to REMAX’s property management division to manage the tenants, since I’m not in the USA. That’s when the real fun started.
As we were getting everything set up, I notice that they’re slow to reply by email (48 – 72 hours even for simple things), never available by phone, followed instructions poorly (had to be told 2 or 3 times to do something, long turnaround time), and would need me to really spell out questions thoroughly as they had a very literal, almost «autistic» way of reading my questions & requests. They were also late on some invoices to tradesmen and generally not on top of things, needing constant babysitting. Their emails tended to be very poorly written as well. I’m no grammar freak, but I expect a minimum level of writing competence in a professional relationship such as this. 3 major incidents stand out.
1. THE FRIDGE FIASCO — The fridge dies, so the repair coordinator, Tobie Bucchieri, tells me it needs to be replaced. Fine, except she tells me that I should take care of this, even though they’re the property manager … odd, but I figure it’s probably better since they’re not the sharpest tools in the shed. So I go to Home Depot, thinking I can buy it @ my local store & have it delivered from the nearest location in Las Vegas, well of course the Canadian & US Home Depot aren’t closely affiliated, and don’t speak or co-​ordinate with each other in any meaningful way. Long story short, after taking 4 hours out of work trying in vain & resolve this, I come back exasperated to Tobie and ask what else can be done. She then says that in fact she CAN go to the Vegas Home Depot and get this done right away … Great. That would have been nice to know BEFORE I wasted 4 work hours trying to get it done. After all that, she does it in 1 hour, and then has the audacity to charge me $ 40 for the favour, even though I already pay a monthly fee for apparently non-​existent management «services». I almost fired them after this, but ended up not doing so, much to my regret during the next incidents …
2. THE TAX TRIBULATION — So I’m a Canadian resident & citizen, which means I pay 30% non-​resident withholding tax on all US income, but the US & Canada have a treaty that allows me to opt out of this & report the income in Canada instead; I just need to fill out a form & send it to the US withholding agent (RE/​MAX in this case). I gave them this form in 2012.
Everything was fine until May 2015 when my monthly cheque inexplicably didn’t arrive. When I emailed them asking why, I get a reply back from Cassandra Mata, the generic customer service rep. (I use «customer service» very loosely here), explaining that the income was eaten up by back withholding taxes to the beginning of 2015, and it would be deducted on all income going forward — WTF ?? I give them the correct forms in 2012 to waive tax withholding and 3 YEARS LATER they randomly start withholding tax? Retroactively? Without so much a courtesy email, much less an explanation or — god forbid — a new opt-​out form. This kicks off an infuriating email exchange that goes something like this:
Me: «Why is my income suddenly being withheld after 3 years?»
Cassandra: «because you signed the form saying you wanted the IRS to withhold»
Me: «No I didn’t. Please see the attached copy from my files, look where it clearly states that I am opting OUT of withholding. So again, why is my income suddenly being withheld after 3 years?»
Cassandra: «because you signed the form saying you wanted the IRS to withhold…»
This cycle repeats for 3 agonizing weeks, in which her email responses, in addition to not answering my questions, are lacking in punctuation & correct syntax to the point of being barely comprehensible — totally unprofessional and clearly trying to brush me off. And of course nobody picks up the phone when I call. Ever.
Eventually, I track down their accountant — the external CPA (their internal customer-​facing «accountant» is useless). The CPA explains that as of January 2015, the withholding rules have changed slightly, and that to opt out, I just needed to sign & return this other form, which he attached… He had solved the problem in 3 minutes that these idiots couldn’t figure out in 3 weeks. So I remit this new form and demand back the income they had withheld. And drum roll … they had already released it to the IRS!!! I’ll have to claim it back in March 2016.
The ONE TIME they acted quickly & pro actively, it was against my wishes. It’s like they were TRYING to screw up. That was the final straw: Within 48 hours, I had a new property manager lined up and submitted a letter of direction to close my account with them and remit everything to the new manager. This brings me to the next incident, which I’ll post later as I’m running out of room

I wouldn’t give this place 1 star ! My realtor linked me with this place because of the home that my fiancé and I wanted. But no Ms. HEATHER leaves a voice mail on his phone saying, «the property owners went with another application so you can come pick up your paper work and money order» … What ??? We never got to meet Her for one and for her to say come pick up our stuff just lets us know that she didn’t run our credit at all. Also she didn’t even try to help with finding another place. It was like she didn’t want to deal with us. My realtor warned us that they might play a race card, but we went on anyways. And what do you know it happened.
How do I know it was a bunch of bs you might ask, because we went to pick up our money and ask the front desk lady about it and she even said its not taken .
So don’t give this company your HARD EARNED MONEY BECAUSE THEY HAVE ISSUES WITH THEMSELVES.
Ps. By the looks of the other reviews, I’m not over exaggerating!
Stay blessed.

I wouldn’t recommend this place for anything! They are rude, sneaky, and big time SNAKES! I was trying to rent a house, submitted all my information to «TOBIE» took her almost a week to do anything! I would always have to follow up with them! She would never return my calls or emails! Until finally she decided to call me to advise me that the owner wanted 600 more dollars on the security deposit because I was too «young» and my credit wasn’t «established» enough. Listen it’s either a yes or no if I was approved! I told her I was not paying those extra 600, she said she would follow up with the owner and call me back within the hour, Of course she didn’t call me back within the hour «no shocker». Until finally she sent me a email saying the owner approved a more qualified applicant! Are you serious! She was so unprofessional! Didn’t even have the curiosity to call me to tell me!
A waste of 150 dollars for the application fee! When I went in to try to get my money back they simple said no and asked me to leave! I advise them I was going to the Real Estate Division for discrimination!!! Worse place ever! I’ll make sure all my friends and family know not to come to this shady «business».

Update! When I moved out I implied with their outrageous list of demands. They still charged me for carpet cleaning and landscaping even though I had it professionally done and provided the receipts proving that. They also charged me for stuff that was already messed up before I moved in which should’ve been documented in pictures. They just happened to ignore all that though. Horrible people with no integrity.

I have been renting from Remax Central for almost 5 years. I am in a 4 bedroom home, family of 3. Rick and Janice CoField are my agents that take care of the property. They have always been very kind and helpful when I need to call on them. I deal mostly with Heather King who is always super nice and so easy to deal with. I am the type of tenant that takes care of the home as if it was my very own so I really don’t need to call on them for much, I will normally take care of issues myself and let them know. Heather tends to remind me how much of a great tenant I am when I need to speak to her. I see a few of complaints on Unilocal about the CoFields but honestly they have been amazing to us. I feel that if you are renting, you live in the home and 90% of any damages or issues probably are from the tenant especially if they are living there for some time. So why get upset with the agents for something going wrong in the home you are living in and suppose to be taking care of. Yes large issues, water heater stuff like that you will need to call on agents to have them send someone out, but expect to be treated the way you treat people. Their job is to maintain a property for an owner. It is not their home, sometimes they may have issues getting a hold of the owner to get approval to take care of things. You know if you are going to pay your rent late, so pay the late fees. You know if your yard is a mess, so clean it up. You know if you are getting HOA notices so take care of it. You live in the house not them. Why wait for them to have to continue to try and get a hold of you and then get upset that they are harassing you. Renters get a bad reputation because a lot of people expect the owners/​property managers to take care of everything. Read your lease, it’s there what you are responsible for. You live there take care of the property. My personal opinion of The CoFields and their representatives that work with them (Heather, Danielle) are doing their job. They are there if you need them, respond promptly (for me within hrs) and listen if you have an issue. I have and will continue to recommend them.

Met Jessica Bailey on our trip to find a rental home from my Reno to Vegas big grad school move. She was immediately helpful, sat us down and by process of elimination got us several houses to view. We followed her to each house where she showed us around and made the trip completely easy and even enjoyable! I felt like i could trust her completely and that she would take care of all my needs. I never once felt taken advantage of or manipulated. She gave us neighborhood advice, provided crime reports, found us more homes when we were unsatisfied and continually was there for us every step of the way. If we needed to print out or copy documents, she showed us to a FedEx and even paid for some of the copies we needed. Overall, fantastic experience and the BEST real estate agent I have ever worked with. I will contact her again if necessary and quickly refer potential buyers or renters her way in the future.

My fiancé and I were introduced to Ryan Grauberger by Derek Delp (both awesome Remax realtors). We are from Chicago and we were looking for a winter home here in Vegas. We found out an HGTV show was selling a fully furnished home in Summerlin, and we jumped at the chance! The realtor that the network/​show hosts chose to work with was Derek Delp (so you know he’s great from that vote of confidence alone!). He was representing the seller on our home and didn’t want to «double dip» (showcasing his integrity as a professional), so he recommended his co-​worker and friend from the same office Ryan Grauberger. I cannot explain how thankful I am for both of them. Since we were doing EVERYTHING long distance (from Chicago), they had to do basically everything for us. Ryan was there for multiple inspections, protected our interests to such an honest degree (even if it wouldn’t be beneficial for him), waited for the cable guy so it would be installed when we arrived, had the home cleaned before we moved in, (and so many other things) before and after the sale of the home. We truly felt like we were treated the way he would treat his own family. Being treated with such honesty, respect was a nice change from realty experiences we’ve had in the past. I cannot recommended him highly enough.
And even though Derek was not officially our realtor, you would’ve thought he was from the service be provided us with, as well. He got us set up with a great veterinarian for our pups, contacts for a pool guy and landscaping people we could trust, and a dog sitter. Ryan and Derek even met us at the house to give us the keys, started the fires in the fireplaces, and opened doors and windows so the home would be welcoming as soon as we arrived here. It made me teary. They are truly great guys. If you don’t use them, you’re missing out on a stress-​free, ENJOYABLE experience! (How many people can say that about one of life’s most stressful processes?!) I feel lucky and blessed that everything has gone so smoothly, and am so happy that we have had such a good experience so far in this awesome town. VIVA LAS VEGAS, Derek, and Ryan! A million thank yous, guys!

I came to Las Vegas in March looking for a place for my husband and I to live.
Debbie Bird {Real Estate agent} showed me the property at Bella Vista. When I first saw it I really liked it because the appliance matched. It was enough room for My husband and I and our 2 pets.
I immediately got everything in motion so I could go back east and pack. I gave myself 3 days to find a place. I went into Remax Central on Sahara
and met Tobie. Tobie went over the lease. I told her my husband and cat will come later has he was finishing up things back east. The rent was
$ 699. I paid a pet deposit of $ 300 for my Pom among other fees. I told Tobie my husband and cat will be here later on in the year. She said as soon as they get here we will have to pay another pet deposit for the cat. No problem. Tobie and I agreed on that. I left Las Vegas with the lease stating $ 699 a month. I signed a year lease. Gave money for a year lease.
I signed the lease in March. I did not move in until May18.
In the middle of April I get an email from someone name Laurine Huynh from Remax Central stating that I will have to pay for my cat before I get there. I wrote back and told her Tobie and I agreed that when my husband and cat get to Las Vegas just come into Remax and pay another pet deposit.
Laurine Huynh Very Nasty person said Tobie is not a leasing agent she filled in for her because she was on pregnancy leave. I said well how was I suppose to know what position Tobie is and did not know who Laurine is. I have never heard of you.
First I thought it was a scam. So I wrote Tobie she said Laurine is the leasing manager. I talked to Laurine and told her Tobie and I had an agreement I signed a lease with Tobie not with you. I also stated to her so everything Tobie said was a lie? Her words were that’s not what I am saying. I said yes it is because if it was not then why are you telling me something totally different from what tobie and i discussed in March and a lease i already signed.
I left Las Vegas thinking the rent was $ 699.
It changed to I had to pay for my cat deposit right at that moment even though I did not know when my husband and cat would be here. Another fee came up $ 50 extra a month for my husband and cat. I said for my husband and cat are you kidding me. She wrote back and said:
Because you are adding extra people. What? extra people? How is my husband an extra person. This is a 2 bedroom 1 bath condo. On the application said will except pets 2 maximum. I had already agreed to pay a security deposit for my cat even though I did not know when they would be there. Then another total came up. She said I would have to pay extra $ 75 for an extra inspection. WHAT??? The lease I signed with Tobie already said it was going to be inspection every 3 months. Which was no extra money to me. So I have to pay for extra inspection for what month? They were already going to inspect it every 3 months so basically she was trying to make me pay for inspection that was already in the lease.
JOHN and RUTH AHLBRAND is the owner of that Remax on 8400 W Sahara so i received in my email something that wanted me to give them my automatic signature
I never signed that. But i did sign for extra fee for $ 50 more a month for rent for as they sated: EXTRA PEOPLE. I could have said NO but that would have meant i would have to come back to Las Vegas and start over. Laurine even said i could pay the extra $ 50 for the whole year if i wanted to. I said NO. I will pay it monthly.
They already had a year worth of rent from me and now they were going to have $ 50 more a month for my husband and cat. They thought they was going to get that $ 75 for an extra inspection which i fought NOT to give.
When i got here in May2014 the air condition was broke. I spent 3 hot days in that apartment. I have high blood pressure, heart failure and i am disabled. The microwave was filthy underneath. The refrigerator was not cold. They had to replace all of that. She talked about me paying for that old nasty microwave. But they realized it was old and nasty underneath the vent. I guess i was so relieved to get a place {I was only in town for 3 days} i really did not look underneath the microwave.
Derek the repair man {extremely nice} had to replace the bulb in the stove. When he pulled the stove out OMG there was dog food, dirt, a dog toyand a lot of food crumbs.
Everything was wrong got fixed or replaced but not without the attitude of Re/​max.
I never hung anything on the walls while we lived there. I did not want them try and nickle and dime us when we moved which was this year. Long year in that apartment. We hired Maria House Cleaning service to clean and that place looked cleaner after we left than before. The stove had so many marks on it i thought it was part of the stove being everything was old except of the cabinets. The cabinets were changed over in all the apartments when they changed to condos.
Beware they will nickle and dime you.

If I could give negative stars to this company I totally would. Never hire them for ANYTHING they are rude, late, and just disgusting. I even went into the office to pay our rent and they had a dog in HORRIBLE condition walking around the office like it was no big deal! He badly needed a nail trim, bath and just medical care in general but they just let him walk around like nothing was wrong with him. If I wasn’t on my way to school during that time I totally would have just gave him a nail trim right there with or without their permission.

I have had the pleasure of doing business with Janice and Rick Cofield and I’m very impressed with their honesty and integrity. They’re straightforward approach is refreshing. They’ve earned my trust. I will recommend them to everyone.

I found Janice Cofield after dealing with a flakey realtor and she saved me. She helped me sell my home and found me a great new place. She put in time and always answered my questions. I highly recommend her!

Janice was fantastic helping my family and I find a home. She was very helpful and knowledgeable. I will definitely use her again and refer her to everyone I know!!!

We have worked with Rick and Janice Cofield for about 10 years. Janice was our realtor on both of our purchased homes and also helped out with our rental. She is the most professional and courteous realtor and knows her business. I would highly recommend both of them

The Blond older broad who «welcomes» you is a bitch! I mean who put her there? She must be doing «special» favors for someone there or why else would you place someone with no customer service skills whatsoever in the front? I will NEVER recommend this location to anyone, EVER!

This is a review about the office staff, not realtors.
The receptionists at this place are pretty lazy and obviously unorganized– you will never be welcomed and will 75% of 5he time be the one initiating contact when you walk in. When I walked in to pay my deposit and pick up my keys, the keys were nowhere to be found, despite the fact that the realtor swears up and down that she left them there (this is not the important part, I realize she may have made a mistake). The receptionist looked for between 1 – 2 minutes and returned to her computer. Two other women entered the office, one to help, the other to tell us she would help, but she was too busy! I needed to get another money order because I had mistaken the amount I owed for my deposit and said I would be back.
I returned 20 minutes later, giving my money to the receptionist and I sat down, expecting them to continue looking, considering they opened ONE drawer and looked for such a short period before I left. After sitting down for 15 minutes and noticing that the receptionist had not left her computer, I asked, «so… are you not looking for the keys anymore?» And she told me to follow my realtor’s instructions for using the lockbox until they sort things out and find my keys and gate opener. I asked why she didn’t bother searching anymore and her only reason was because they weren’t in a particular drawer! You gotta be kidding me! Things get misplaced all the time, you don’t see the need to check anywhere else???
I have no problem using the lockbox and have already informed the gas company of the change to accommodate the situation, but feel that the receptionist should have not given up looking for my keys so quickly. This is my home we’re talking about and this company is in the business of getting you into your home, you’d think they’d be more interested in helping their customer.

Derek Delp is the man to see when you visit this office. When I moved to Las Vegas, I was leasing a condo. But when my mom move here, she wanted to lease a place instead of purchase a home. I called Derek after a great recommendation from someone who had dealings with him before. I asked him to help me find a lease property for my mom, not realizing it paid him almost nothing to do that for me. Even so, he did an exhaustive search for her and he took me to see every property I asked about. He found her a perfect place and she loves it, all thanks to Derek.
When my condo lease was coming to an end, I wanted to purchase a home. I called Derek to help. It just so happens when I was beginning my search for a home, the real estate market was booming. Houses were being purchased and sold after one day on the market. Derek worked tirelessly to find a home for me in a very difficult market. He helped me in so many ways. He must have shown me over 20 homes, wrote offers on many of them, but cash buyers kept getting the homes. Derek was not discouraged and he kept my sprits up. He thought outside the box and found me a model home to buy. He was there thru it all. He kept encouraging me when I was discouraged. And he finally got the perfect house for us. Derek is the best and I give him my highest recommendation!

Rick & Janice are terrible representatives and I couldn’t be happier that my property was sold to another company. I was moved into a unit for a decent price in a terrible neighborhood while watching them refinish and upgrade the units around me. In the first month that I had lived there, I had Janice and a plumber come into my unit, without my approval and get my floor covered in sh*t water. Literally. They used MY towel to clean up the mess when trying to fix my toilet…
They had a plumber go into my «backyard», which was just a run behind the unit, and snake the drain. It was covered in baby wipes from at least 6 months ago, according to the plumber. So, there were/​are shty baby wipes right behind my unit that they don’t care to clean up. I have a light in my unit that won’t light up and I had told them about it, but they still haven’t fixed it. I had a construction worker on my roof at 8 am without letting my know, whatsoever. I live next to a drug dealer, told them about it, and they took a blind eye because they just wanted their money and couldn’t find any other tenants because they let the place go to hell. I saw pictures of how it looked before they bought it, and the units were actually nice and there were no weeds. Now there is a drug dealer with an annoying chihuahua running the place with their «clients» coming in and out all of the
They were bullies and I am so glad that the new company has recently taken over my property. I will definitely hold resentment towards Remax and Rick and Janice Cofield. They act like children, hang up on their tenants, and allow people into your unit without your approval. If you want to be bullied around in a place that YOU pay for, definitely use these guys. They rocked my socks –_–

We rented a home 2893 Red Springs in Red Country Club through Remax Central 8400 W Sahara Ave. and it was an awfully experienced. We keep up with the property as if it was our own. Once we moved out they basically took majority of deposit on erroneous charges. What’s so shady is when they sent the letter of security deposit itemized disposition it only had a list of repairs not an itemized list of dollar amount of each repair cost. I have been disputing this with the property manager Laurine Huynh who is treating us so unfairly. We also had money orders stolen from there office which we were never able to recoup. We received no help from them in trying to recoup our money. This company is not to be trusted they are unethical.

Doug Miller first agreed to refund $ after the closing but did not keep his word, yet was quick to compensate his realtor partner Bernie. I definitely overpaid for the house and Doug deceived me while representing me as my realtor. He also failed to pay for the HOA documents even though I paid for the mandatory ReMax document (junk) fee and said he paid it. I could say more about my bad experience with them but I will be inclined to include expletives. Don’t do business with ReMax Central of Las Vegas!

My boyfriend and I were looking to move out of our Summerlin Condo and into a house, so we could get a puppy of course, and have a yard. So we went searching on-​line and found a house that we loved.
The next day we met the property management company at the house to do a walk through. Carla was the manager and she was the most scatter brained, unprofessional, and unprepared person I have ever met.
Despite the falls and some set backs we continued to proceed with renting our home. We love the house, it has a huge yard and great owners. The problem was the property management company.
Every time we have to talk with them, they are the rudest people I have ever dealt with. They will hang up on you in an instant, and do not get you the respect or the time of day is something is wrong. They do not even do their job properly.
BEWARE! I would never use this company again, the worst experience I have ever had in my life with a company.