Renaissance Las Vegas Hotel

I rarely do this but this review had to be written before I have even checked out. I have NEVER experienced such poor service at a Marriott. As a platinum guest I have been accustomed to a level of service this hotel simply did not provide. I arrived her on Saturday to begin a two night stay. I had checked in early on Marriott’s mobile app. I was sent a message letting me know that my room was ready. It was not. As I spoke with the front desk I was assured that I would be given a room equivalent to what the app said was ready. I don’t believe I was.
1) The room was small and one of the beds was missing a comforter. Simply and empty duvet on the bed. I had to request another blanket. It was brought promptly although blanket is a loose term sheet may be more accurate.
2) No Luggage Stand in the Room. I had to prop my bag across the only chair in the tiny room.
3) I ordered food that evening prior to heading to a show. The order was wrong and needed to be redone. After spending $ 50 for a grilled cheese sandwich and a Cesar salad the woman on the other end of the phone tried to give me attitude for asking that my order be fixed.
4) Day 2 our room was never cleaned. We left for brunch around 8am and returned at 2pm. Our room was still a mess. I was sure they would come in before we left for dinner at 5pm but to no avail. We had to call down at 5pm and ask that our room be cleaned. (No there was no do not disturb sign on the door)
5) Evening 2 We ordered food for pickup downstairs to avoid the debacle of the first night. The order was simple enough. two orders of wings and fries. My friend went downstairs to pick it up and pay with her credit card. Easy enough right? No the server was rude and never once engaged with her other than slapping the bill and card down on the bar. About 30 minutes later I get a call from downstairs saying that my guest was given someone else’s bill (they admitted it was their mistake) that was $ 5 less expensive. So they were calling to inform me that they voided the transaction and were putting the food on my room for the higher cost. Since the tip had been included on the receipt they were really calling to make sure they got their two additional dollars. I thought that very petty.
6) I requested a late checkout as I am moving to another Marriott property today for a conference. I was told I couldn’t have a 2 pm checkout but I could have a late checkout at 1pm as they are having 350 new guests arriving today. Ok I can live with that. However, here comes housekeeping knocking at the door at 8:30AM looking to clean the room I am no where near out of. Sounds like they need to work on some communication.
Until this property has the opportunity to address its customer service, I won’t be returning.

The hotel contacted me and offered to have me come in for a free meal. But, of course, the free meal would have come w/​the parking price tag. FAIL.

Just entering the Renaissance Las Vegas Hotel lets you know this will be one of the best hotel experiences you will ever have. There just isn’t anything negative to say.
I had done a mobile check-​in, and texted through that a request to have my bags at the desk until check-​in. I was arriving around 12:30pm, and check-​in was scheduled for 4pm. I didn’t get a reply.
So, upon arriving at the front desk around 12:25pm, I let Emily know I hadn’t gotten a reply and still needed to leave bags. Emily looked at the time stamp on the text, and said, «Oh, and you requested that at 10:30am. Well,» she smiled, «your room is ready.» «At 12:30,» I said, in shock. She smiled again and processed my checkin. «Well, you’re getting a Unilocal review,» I informed, «but you probably don’t want me to mention this early a check-​in, or everyone will want this,» I said. Silly me. She told me if there was a room ready, they will always do this. Wow.
Then there is the room itself. A TV is playing as you walk in, and just when you’re about to wonder if you have the right room, you look at the screen and see a welcome message with YOUR NAME on it. Can you say, WELCOME!
Comfortable bed, clean room and bath area, fluffy towels (usually the thing I complain about the most, because the constant laundering of hotel towels, leaves them pretty thin), and a bathrobe in the closet. This is first class. And, the wi-​fi works. All the time.
I had one of the most delicious sea bass entrees at Grill 55, with an awesome server, Josh. The whole menu is awesome (except, as I pointed out to Food & Beverage Manager, John Camp, at lunch the next day, they need some vegetarian offerings besides tomato soup. He listened with interest and noted my suggestion – an attitude I found everywhere at this amazing hotel. They have a first class eatery in Envy as well. This place caters to the foodies out there.
Lorraine, the concierge, and I chatted about our common Philadelphia heritage, and she was extremely helpful in guiding me to good entertainment in town, and away from mediocre.
The hotel has no casino, is smoke free, and so quiet (except when major conventions are in town – since it is next to the Convention Center). There are pools, hot tubs, and a pleasant bar area.
And, the hotel is walking distance from the Encore and Wynn casinos – which, in my opinion, are the only casinos worth patronizing. They too are quieter, less smokey, with elegant shopping, and, if you didn’t find everything you need at Renaissance (which you will), Wynn has outstanding food also.
At night I took a $ 6 Über ride back to the hotel from Wynn, because the walk is a little lonely and dark. But, c’mon – $ 6!
All, I can say is, on our next visit, Renaissance will be our only choice. One of the most amazing facts is how affordable it is. For the same money, you could stay in a three star place. So this is FIVE STAR luxury at three star rates.

My family and I stayed here during Thanksgiving week and I can’t wait to go back! First off, we got a GREAT deal and a GREAT room with a WONDERFUL view of The Strip! The check in was extremely fast. Valet parking was very attentive and friendly. Everywhere in the hotel they seemed to know us by name. We used the heated pool and also the fitness room. Both were in great shape. FYI this is one of the only hotels that does not rip you off with a *resort fee* as most hotels in Nevada do now. Also, if you are a rewards member, you get free internet. I booked mine thru Travelocity. One last thing, they have a Starbucks there although most people don’t realize it. It is tucked out of the way. I was very pleased with these accommodations.

Modern room, delightful bed — the way Renaissance is meant to be. Would be five stars if not for the odd stains in my bathroom sink (which drained quite slow) and the rather limited breakfast buffet spread.

This was the most memorable stay!!! The hotel staff was incredibly helpful!!! Our check-​in guy, Eduardo or Eddie did the most to accommodate us! Even taking the time to find the best room! Oh and the rooms! Very Art deco and marriott gold standard!!! So happy i choose them over the strip… Über to strip 6 bucks worth it trust me!!!

Spent the weekend here because I had a great groupon deal that only cost me $ 100 for a two night stay in a standard two bed room. This hotel was a bit hard to get to, they don’t have many signs directing you where to go for the parking garage, valet, or check in.
Inside it is super clean, modern and chic. I loved everything about the decorations throughout the hotel and in the room.
Staff was great, really nice and super helpful.
Upon checking in, first issue was the sink was not draining, but that was no big deal, maintenance fixed it right up!
Unfortunately during my stay the hotel was having sewage issues of some sort that caused the whole hotel to reek horribly! The smell was so bad, but the hotel did not do anything for this inconvenience. The smell was gone the last day I was there thankfully.
All around the hotel they had free refreshments which was so nice especially after traveling. There was a little Starbucks/​café. Also, there were business stations with computers. Down side is there was advertised free wifi but when you go to join it, the price was $ 12 a day.
Overall, I would say I would stay here again. It is only 5 min from the strip and you don’t have the cost of staying on the strip.

Location: Great location off the strip with easy access to shopping and local restaurants. The monorail is directly across the street.
Valet Service: The guys at the valet were a little slow at getting to my vehicle but it might be because they were understaffed.
Checkin: Slow service was also at check in due to one person being at the front desk.
Room: The first thing that I noticed about the room upon walking in was the smell. I asked the bellhop if he smelled the room and he said yes. I was surprised about this and thought it was weird since the room looked so clean. The bellhop got some disinfectant and spray the room and said it should be okay in a couple of hours. I swear… It smelled like someone had come in taken a dump and left.
The beds and restrooms were very clean, but I can’t get past the smell. If you stay here smell your room first.

In Vegas for a work event at the convention center, I asked for our team to be booked where sleep and productivity would have greater odds of being attained than a hotel on the strip.
I was impressed not only of this location to the convention center, a mere 500 feet out the front door, but how upscale this hotel was! The rooms were spacious and I had an unbelievable view of the golf course and the strip. The bar and the restaurant in the hotel had solid menu options that worked to feed the team after long days in the convention hall. No noisy slot machines makes it a nice escape from the rest of the Vegas. Would wholeheartedly recommend this hotel!

I came to his hotel for a convention and I was pleasantly surprised by its upscale feel.
The hotel itself is at the far end of the strip. If you want to be where all the action is, it won’t be here so you’ll need to walk it baby!
My room was ok with new bedding and clean sheets. Wonderful! I didn’t get the wow feature I was looking for, the meeting was in the same hotel it was easy for me to be finished for the day, take a shower and then hit the town.
The Wynn is walking distance to the hotel so if your looking for something more upscale or wish to see the Ferrari dealer and buy a Ferrari tee shirt or see the cars ($ 10 cover charge)

I looove this hotel. And i LOVE THEIR BED! It’s more comfortable than mine. I just looove cuddling in it. IT’S SO FLUFFYYY haha
They have amazing channels! Great room service and delicious food!
I’ve ordered their world’s best oatmeal and it was delicious! The service is a hit or miss. I was about to get both bananas and berries one of the days i stayed their which was awesoome! Got a good tip there ;) and the other days were either bananas or berries :(
The chicken Mediterranean salad was delish too! And the bread that came with it was waaarm! If you like bread and butter, you should def ask for more butter :)
Overall, I LOVE THIS HOTEL! And veryyy convenient when you have a show at the convention center across the street!
They even serve cucumber, lemon water in the front. Their cups could be bigger. It’s not a shot of wheat grass! Hahah c[;

I booked this hotel after reading all the positives reviews and have to say I’m extremely disappointed. It gets two stars for having a clean bed and bathroom but that’s where it ends.
The first issue I have is with the AC in the room, it doesn’t get very cold. They have a limit at 67 and won’t let you change it any lower than that, this is the first time I’ve ever had this issue and even with the cheapest places they let me run the ac on max if I wanted to.
The second issue is with the room walls, they are the thinist I have ever encountered. You can literally hear hear everything your neighbors are saying they arnt even being overly loud the walls are just thin. You can hear their cell phone rings and hear their conversation clearly if they talk above normal level.
The room we stayed at also had a weird smell, when the bell hop walked us in I asked if it was normal and he said they just cleaned it. We went out and came back a few hours later and it still smelled.
The fridges also barely get cold, me and my girlfriend both thought it was broken but according to the front desk that’s just how they are they stay at 40 degrees. So don’t expect to put drinks in there.
Overall these things are deal breakers to me, I’m pretty disappointed and won’t be returning. I’d recommend staying some where else.

Such a beautiful hotel! It’s very nicely kept. Floors are very clean and they offer fruit infused water upon walking in. They have happy and eager employees waiting to help you check in. I can’t remember the gentleman’s name that helped us but he was very nice. The elevator is fast and clean. The rooms are great too with their complimentary water. The pool seemed looked nice too but I did not go in. They have nice restaurants and you walk to the monorail. Valet is quick and always smiling.
Boy oh boy! I can’t wait to stay here again!

We booked the room through
. It was a last minute trip. We called Renaissance to confirm our reservations, they found us. No problem there. We were checked-​in by a cheery front desk rep and gave us a room on the 14^th floor with the view of the strip. We walked in the room and the TV was on– weird but I guess that’s how they welcome you in. I checked the bathroom, everything was clean & shiny. They use Aveda products, that’s a plus. The bed was fluffy but firm. The room was up our liking. We will visit again!

Location is adjacent to the convention center, the Wynn and the monorail, great for people attending conferences. Cost was very reasonable compared to hotels located directly on the strip.
Lobby and rooms are very clean and are free of cigarette smoke and gambling.
Service is definitely not what is expected of a marriott. We arrived at 11:30 Am, much earlier than check in and decided to head to their pool while we waited for the room, their pool is lacking but at least it had water in it and comfortable chaise lounges.
The said they would call us for check in by 3. Never called and we finally had to call them at 4:30 and they said our room had been ready for an hour… Bell service took over an hour and 3 calls to get our bags… And there was no working TV or refrigerator in our room. To say it was lacking is to say it lightly.
Looking forward to reporting back after the rest of our 4 day stay.

I really don’t see how people are giving this hotel such high ratings. Yes, the lobby is pretty and the rooms look somewhat remodeled-​ish but that’s like slapping on some make up.
Our room wasn’t that clean. There some nasty looking greenish brown gunk on the bed siding, wall beside the bed, and in the bathroom. Freaking gross!!!
Upon entering our room the TV was on with a welcome sign but no remote in sight. After searching high and low we never found and and when we called for one they said they’d send an additional one to the one we had. We had just said we didn’t have one. –_​–
Most of the furniture was scratched and the windows were dirty. We requested a room with a view and although we were on the 12 floor we were on the wrong side of the building so we just saw the roof below and the unattractive side of Vegas.
The parking garage is very convenient and they offer free valet but every time we tried to use the service we were told it was full.
And to top it off, we left our privacy sign on the door but when we returned it was missing and they had came into our room and cleaned. That’s not so bad but we didn’t want that and they «organized» our stuff. Weird.
I will give them this. This is the best smelling hotel ever. Keep pumping that fragrance in to mask the smell of deceit.

The Renaissance Las Vegas is fabulous, quiet, clean, and provides all the amenities I was looking for in a hotel. From the moment I walked in, the staff made me feel important and cared for. They served little cups filled with some sort of yummy cocktail at the entrance for when you wait in line at the concierge as well as flavoured water, which starts your stay off nicely!
The concierge is very friendly and offered a bottle of water at the front desk. Most travellers are thirsty by the time they reach the hotel so I really love this touch! The room I stayed in has a separate bathtub with quiet design on the faucet so you can actually relax and not hear so much splashing.
Side note: I broke a nail on my way into the hotel and they even had a vanity kit with a mini nail file in it (!) and q-​tips which I always seem to forget when I travel.
An extra large bathrobe is provided and the room is decorated with cute vintage Vegas pictures. The only thing I would change is that the hot tub could be a little warmer after dark and have a sign clearly showing where the timer is. Overall, I felt so pampered at this Renaissance location and I feel that management must be doing something right because their staff seems to have an excellent level of professionalism and charm, without being too intrusive.

Arrived for a 3 night stay. I opted to prepay and received a better rate. I used the phone appl. for check in but to be frank I really didn’t see a difference in the check in procedure. I was upgraded to the club lounge level and had a view or the Wynn golf course which is eye appealing.
As for the room there were some issues the mini frig which was going bad and would make a irrataiting noises every 15 minutes and in addition the heater didn’t work. The room would be chilly in the am. The club lounge hasn’t changed and they offered a full breakfast and hor dourves starting at 530 pm and followed with desserts at 800 pm. All non alcohol drinks are complimentary and a honor system is used for wine, beer and mixed cocktails. The staff in the lounge are friendly and accommodating.
I heart the fitness center here and it’s more then adequate for a solid workout and they even supply readig material — such as Cigar Aficionado magazines which is a plus.
BTW this location is perfect if you need to attend a convention at the LV convention center and is within walking distance.

SUCH a gorgeous hotel! It’s off-​Strip, so pricing is a little more wallet-​friendly than the same quality elsewhere. Parking is beneath the hotel itself, no charge. Multiple restaurants on site including a Starbucks breakfast joint, a small casual café, Envy Steakhouse, and a bar with live jazz on weekends.
Staff is friendly and the décor is just my style: dark, luxe, orchids everywhere, nice linens. Good views out most of the windows, too. Heard it was recently remodeled, but this was the first time I’d been.
Room rates start around $ 100-​$ 110, so it’s not the best «deal» but I’ve paid more for less quality elsewhere. Conveniently located by the convention center and walking distance to other good food options.

I stayed here 3 night with my husband for the x-​mas.
The front staff who help check in or check out was very nice n helpful.
Room was not huge but its enough for us.
Especially i love the restroom but one bad thing was that there wasnt fan for fresh air.
There was a refrigerator in room but its not cold enough.
House keeper didnt understand english but its not a problem.
We didnt knw that There was $ 50 deposit when we check in.
It was good that Pool was 24hours but I couldn’t use it coz the weather was too cold outside.
Everyday Bottle water was free.
Coffee pot was free as well.
Sofa in the room was just one.
It was supposed to be two at least.
Most things I was satisfied renaissance hotel.