Renewal by Andersen

We’ve had RBA on two of our homes, and completely satisfied with their product.
It has reduced noise, dust, and energy.
We’re very happy with the process.

Over the past several years I have replaced all my windows with Renewal by Anderson and have been satisfied. My latest install had some glitches, but the folks at Renewal by Anderson went above and beyond to assure that this recent and final install met our satisfaction. Kudos to the team and drywaller, and especially Jeremy, an installer. Working with the salesperson, Eric has been most satisfying! Thank you to everyone!

No show for the in-​home consultation. Really?
The outside agent canvassing the neighborhood appeared at the right time. Friendly, knowledgeable and informative. Since we are not in the habit of buying or donating to anyone who ‘hits us up’, we previously thought about getting new windows for this home, so we went with it. Since both of us needed to be available, we did some creative arrangement of schedules. Our appointment time arrived and went with a no-​show. My husband left a meeting early for this appointment. No contact number was given on any of the papers so I ended up calling the Arizona office. Was told the order did not arrive and they would reschedule. Really? Is our time not worth anything? My husband is a realtor and trying to schedule anything is taxing. Our order would seemingly be a large one.
The canvassing agent gave me his phone to bring in to check our calendars. I scheduled with someone in the office so telling me that the appointment hadn’t reached the office is not the truth. Before leaving, the agent confirmed the time with company rep and off he went.
Disappointed, but hey… plenty of people in town who sell windows.

Outstanding service from start to finish! Had a brand new patio sliding door installed and it is absolutely beautiful. The crew that installed it, Rob and Joe, were professional and courteous and very personable. The entire process took about three hours and both guys were thorough on their work and their explanation of the door and its maintenance and care. Yes, the pricing seems a little steep but you get what you pay for… and in this case, it was totally worth it! The materials they use seem to be second to none.
From the sales consultation (Joe T.!), the consistent communication while we waited for the door to be custom built, and the final step of delivery and installation, everything was top-​notch! I highly recommend you give them a shot at your business.

Love! Love! Love! my new windows! I am a repeat Renewal by Andersen customer. Last year they replaced a small 5′ slider door with the most beautiful (and every efficient) 12′ Gliding French door in my living room. It is solid and an incredible focal point in the great room living space. great light and a view to the backyard now. I love it.
Now, this year, I wanted to upgrade all the windows in the house. Twelve in all. I was tired of the 30 year old aluminum frame windows failing/​full of condensation and dust. They are the worst energy loss in the house, too.
I called around because I knew it would be an investment. I met with other good named companies, but chose Andersen at the end. I didn’t want vinyl frames-​not in the desert heat!
Andersen gave me a very fair price. I’m a repeat customer and they respected that. They are always very helpful, respectful, attentive and informative. From the sales staff, the customer service and order processing folks, Steve the manager, Luis, every person that was in my home last week…
They knew I had company staying with me –the same day they were ripping out every window in my home. They pushed my order to be ready on time, and they sent a large crew to handle it in one day! I still cannot believe they replaced all of them and were done by 3pm! One was a large arch over the kitchen, and one was a circle that did not open. They converted it to a square double hung. Now I can open my bathroom window. I love it!
Thanks again, Renewal by Andersen, for another excellent job all the way around. My home looks fantastic now!
If anyone is considering new windows, please do yourself a favor and invest in these windows. They may be a bit more expensive, but the patented wood/​poly fiber composite frames and beautiful looking, very energy efficient windows will make it more than worth it in the long run.
When people consider resale value, like I did, people either say, «the home has new windows.» Or they say, «the home has Andersen windows.» I know I just made the best decision for resale value and lowering my energy bills, let alone a gorgeous look to my home.
lol. I’m clearly a thrilled customer. Please disregard the low rating by that former pissed off employee. He is trying to push people away from these guys, and there must be a good reason for him not being there anymore. He tried bashing the company to me, as well, as a former customer. But, to no avail. My proof is in the pudding.

Well where do I begin? The missed appointments or the wrong measurements or the waaaayyyy overpriced windows that don’t work as advertised in front of your face??? Don’t believe the heat sensor that the salesman shows you, the windows still let plenty of heat in… The selling point or the extortion point? I mistakenly paid up front and they don’t offer refunds or rebates! They measured a window size wrong and after waiting 6 weeks for «new» windows one was installed and the other I had to wait another month and then they gave the installer the old window to install and he had to go back to the warehouse and get the new one adding over an hour to the job– and he wasn’t happy either! Even said he thinks they’re taking too many «lunch breaks «…On my time… Keep your old windows and buy yourself a vacation instead!

The best experience! From sales, tech measuring to install, a class act! I’d recommend to all of my family & friends! I love my windows!

There will be no future orders. I’m very disappointed and dissatisfied with this whole experience. An apology simply will not cover this type of negligence. I honestly feel like I want you to come take your windows back and give me a full refund. I’d much rather give my business to a company that treats customers like they matter, and they’re not another number. I’d much rather have tarps covering my windows until I find a better company to help me with this project. The job is only half done, I was willing to spend the other half so all the windows matched for resell value. This doesn’t only effect my investment in my home it effects my wallet now. I can’t believe that no one called to follow up on my complaint and no one is trying to keep my business. I was retail management for ten years. I treated my customers better when they’d only buy a pack of gum. This whole situation could have been avoided if only you people did your job properly. Instead you think you can get away leaving glass behind each time you entered my home, and using my bathroom as if it were public. This is unacceptable on all accounts. This job should have been completed in an afternoon. Almost three mobths later I’m dealing with a job that still is not complete. I will be filing a complaint with the Better Business Bureau. I hope customers read my review and think twice about what they’re getting themselves mixed up in. Way to take advantage of the fact that I can not return your product and I’m stuck cleaning up after your installation. I actually stepped on a piece of glass, what if i ended up in the hospital, what if my dog stepped on the glass and I had to take them to the vet? I am outraged.

Well I set up an appointment for a free estimate. I got a call a few hours later confirming, & they mentioned my wife’s name & asked who she was & I said it was my wife & why are you asking as its none of their business. (Well they obviously pulled up ownership record of my house which is public)
They asked if she will be home at the time the salesman comes. I said maybe but what’s the difference. Well they said it takes both signatures to sign an agreement. She would have been home but I said maybe maybe not. They did not want to keep the appointment unless she was present, & I said if that’s the case, cancel the appointment. I am in sales & own many business’s. This company must really think people are stupid to try to come in my home & try to use high pressure sales tactics to get people to sign a contract without leaving. I will change all 40 windows in my house, but it will not be Andersen. It makes me angry how insulting this is to people’s intelligence. They are the first company I called for a FREE ESTIMATE. I will get a couple of estimates & do my due diligence. It always amazes how people run their business .
Oh well someone is going to get a nice order from me.
I received a response from Catherine H from Andersen apologizing. I accept your apology, but I received a call again a day later from a gentleman trying to schedule an appointment. I explained to him how upset I was with your sales tactics & that I wanted to be removed from your records & not to call again.
He said this is the way you have been doing business for a 100 years & it works for your company. I have been in business for 50 years & that’s not how I do business & it does not work that way for me.

Before you judge Renewal by Andersen based on the other Unilocal reviews, take the word of an actual customer. None of the people who reviewed previously are actual customers (except one who is filtered out), and one is a disgruntled former employee (you can see that from the owner’s response).
I have a house full of Renewal by Andersen windows. Twenty-​seven to be exact. And that number doesn’t include my two French patio doors, my front door, and my garage-​to-​house door. So, in total I have 31 separate Renewal by Andersen products in my home.
I’ve had these windows and doors installed for a year and a half, and I can’t say enough good things about the company.
First of all, the product itself is phenomenal. The reviewer who made the comment about vinyl should actually have listened to the presentation or done some research. Plastic building materials? In the DESERT? Uh, yeah… not such a good idea.
I’ve had nothing but wonderful experiences with my windows and doors. My power bill has dropped substantially, and I’ve still got my two original 1995 air conditioners! I don’t have hot rooms or temperature imbalances in my home any longer, I have ZERO dust coming through the windows, and the look of my house has been totally upgraded with these BEAUTIFUL windows and doors.
Also, if you appreciate good service and installation, this is the place to go. I felt like they actually cared about me and my house, which is very rare. I always felt like I knew what was going on during the process, and everyone with whom I came into contact was a consummate professional.
The installers are prompt and clearly know what they are doing. My house was cleaned up after each phase of my installation (I didn’t do the whole house at the same time), and all of the workers were courteous and professional.
Renewal by Andersen windows and doors are definitely not the cheapest on the market, but you get what you pay for. If it’s performance you want out of your windows and something that’s going to last you a lifetime, you should really consider these guys.
If you would like to see some pictures, post a comment to the review and I will upload some.

Called to have a «free» home estimate. After spending about 10 minutes getting an appointment scheduled, they asked me who else lives in my home. I told them it was not their business to know whom lived in my home. I am the decision maker and only decision maker. They transferred me to a «boss» and then they asked a few questions and said, they needed to know if I were married or anyone else owned my home. I explained that I was the only decision maker and none of their business who lived in my home. Finally I had to hang up on them. I believe they are looking to intimidate and hard sell someone, especially a female. There is no way I would tell them if I were married or had someone living with me or not. I can make my own decision on new windows on my home.

Pushy annoying sales people. Overpirced Prices more than doubled in last year. Unprofessional employees rude, arrogant and disrespectful attitude. I would not buy from them if they were the only choice! HIgh turn over of staff says a lot about the company. Too many choices out there to waste your time with this racket.