Ridenow Powersports On Boulder

BOUGHT AN ATV AROUND THANKSGIVING 2022, THEY SAID THEY WOULD MAIL ME THE OWNERS MANUAL AND TOOL KIT. IT'S NOW MAY OF 2023 NO MANUAL OR KIT, SO I MAKE THE THREE HOUR DRIVE ONE WAY, AND AGAIN THEY SAY THEY WILL MAIL THEM TO ME.

NEXT DAY GET A MESSAGE FROM RIDENOW AND THEY SAY THEY CANT GET ME THE MANUAL AND TOOL KIT BECAUSE THE SALESMAN I BOUGHT THE ATV THROUGH, NO LONGER WORKS THERE.

WTH DOES THAT HAVE TO DO WITH GETTING MY OWNERS MANUAL AND TOOL KIT THAT SHOULD HAVE COME WITH THE ATV FROM DAY ONE.

AVOID THIS BUISNESS. LIARS AND SCAMMERS.

Was here back in December, on my way to ladies room saw a poster that said «check in on Unilocal for special offer.» Which I believe was 10% off. It took almost 30 mins to get this offer /​coupons «validated» /​«confirmed». Which then entailed me having to send a g.d. screenshot to the manager. Oh its your offer but I have to prove it and wait a ridiculous amount of time to get it «approved «. Great work ride now.

This place is terrible. We went to purchase a razor on a Saturday, it wasn’t put together yet. So. We told them we would buy it but they have to have it ready put together and with a roof and light bar and we would pick it the next Saturday at 9am. We Iive 2 hours away so on the way there got a call won’t be ready until 5 pm oh hell no!!! This place sucks with communication with there customers they susposely were finished at 3pm still waited for an hour to wash it and it looked like shit. I wouldn’t purchase or go to service even if it was free. I should of Unilocal before we went. Plus they post on Craigslist, scammers! Terrible customer service. There all about bait you and reel you in. They will ask you a dozen times if you want a damm water no I want to leave with my razor at 9am not 5 pm. Terrible place.

They are the kings of the bait and switch. They advertise a low price for an atv then when you go to purchase with cash they jack up the price thousands of dollars. I saw a ad for ATV from them $ 8699 was the listed price. When I went to purchase the ATV with cash they then quoted me over $ 11,000 for the ATV in the ad. Total scam artist. Their inflated price includes nothing extra. They also try to scam you out of manufacturers rebates and offers. They pretend those don’t apply to the model you are looking at. I took down the vin number and called the manufacturer. They told me the exact rebate and offers for that model. RideNow flat out lied about the offers. Stay away.

Terrible. These guys are the essence of what’s wrong with dealerships. Avoid them if at all possible. I have dealt with them on and off for about 8 years, typically when I need something asap. Most recently I wanted to buy a trailer from them because they happened to have what I was looking for. I called to ask about it and gave up after 10 minutes on hold. I called back and the salesman had no clue about the trailer, even with the VIN right in front of him. I asked what size/​model number it was and his was response was «uhhh…I don’t know. What are you looking to haul?» I said I just need the dimensions please. I was then placed on hold and gave up again after 10 minutes. I am not calling back for the 3^rd time. This is why I buy 99% of my parts, gear, oil, tires, accessories etc. from Rocky Mountain ATV and Craigslist.
What a joke.
As a side note I have a friend who worked as a mechanic for them for a month. He is an experience mechanic and quit after a month because often they straight up didn’t do the work they said they did. As an example they frequently would not adjust the valves on a bike if it started up and ran but they charge the client for a valve adjustment. Beware of this place.

I have two very positive reviews: One for sales, and one for service.
1. Sales at Boulder: I had a specific motorcycle in mind, and when I saw on the website that it was deeply discounted in early November (end of model year), I went out to RideNow on Boulder. It took exactly an hour, and I had the bike at a great price. Sure, they had a boatload of various fees, but by focusing on the OTD price, being polite and patient, and being willing to walk away, the negotiation went very smoothly. I intentionally left money on the table and didn’t play hardball with them. But I got the bike at the (low) price I had in mind going in. We all gotta eat, and you have to let everyone have a bite. Folks, you have to do your research. Dealt with a sales guy (Alex), a floor manager and sales manager (Chris and Chad), the F&I guy (Thiago?), and a Service manager (Mike). All super easy going and helpful. Once the sales people knew I was a serious cash buyer willing to make a deal that day, everything happened very smoothly. It was a lot better than I expected.
2. Service at Boulder and Rancho: 11 days after I bought the bike, I had a no-​start issue. I went through all the home diagnostics (battery check, terminal check, kill switch, kickstand disconnect, etc.). No joy. Called Boulder and explained the diagnostics to them, and they (sorry, don’t remember names on this) said, «Sounds like we need to come pick it up.» I thought, «Crap, there goes my riding this week.» But I live in Summerlin, so Boulder coordinated with Rancho. I called Boulder at 10 am on a Saturday, and at 11:15 am my bike was on the Rancho truck. At 2 pm that day, they called and said «Bad starter solenoid. We’re fixing it now and will have the bike back to you today.» These things happen. The solenoid worked leaving the dealership, so it’s not Kawa’s fault or the dealer’s. Anyway, at 3:15 pm, my perfectly running bike was back in my garage. Check this folks: That was 5 hours and 15 minutes from the time I called RideNow Boulder to the time that my bike was fixed by RideNow Rancho and back in my garage. Free pickup and delivery? Same day? Are you kidding me? I’m writing this the day after, and I’m still shaking my head at the customer service.

Got an estimate to look at my scooter. However, we were not able to do the full laundry list of items. When we told the guy that we couldn’t afford to do everything on the list, he just manipulated the numbers to make it as expensive as the estimate. It should be cheaper if we are opting out of different services right? It was not the case. Perhaps they thought we would be stuck as we already paid the $ 130 diagnostic fee.
The $ 130 for the diagnostic would have gone to the repair if we had went with them. But we were more willing to lose the $ 130 than to give them more money. I just didn’t like how played with the pricing. FYI, the estimates are inconsistent. It’s different depending who you talk to there.
Anyways, we went on Craigslist and found a cheap mobile scooter repair person that did all the work for $ 70 instead of $ 540.

$ 165 plus just to check if my stator is bad? That’s highway robbery, I understand there’s labor in diagnosing the issue, but not that much to check if the stator or rectifier failed.

My girlfriend and I were just shopping around, I needed a riding jacket and she needed a helmet. We live on the southwest side of town but came to this location because we weren’t happy with the selection or customer service we received at the rancho location. The sales guy at rancho hovered around us and didn’t give us space to talk.
The experience on Boulder amazed us. Emily helped us through our purchases. She showed us everything we asked to see. Answered all our questions, and was not pushy what’s so ever. All of the other sales associates were also very friendly and nobody tried to push us.
Because of Emily’s awesome customer service, we will make the trip next time we need something!

I took my rzr 1000 in for a tranny leak… They forgot a few bolts and an air tube fell off when I got it home… Took it back to get it fixed right.(Ya right). Picked it up… Now I’m missing 2 bolts in my belt cover. My belt was rubbing. Took it back once again… They fixed it I think… Offered a free oil change for our troubles… Well they had to take my belt cover off once again to check for damages… When they put it back together they put my shock tower res tube behind air tube cause my shock res to be noticeably crooked… So basically we have had to fix everything ride now has done to my car our selves… Where do you get you mechanics? Are they even certified in anything? I will be calling you early Tuesday morning to let you know the quality of work that is being done on YOUR customers cars…

I always get good service from this place… I have been in the market of buying a motorcycle for a bit but I am waiting until I find the right bike at the right price. they have a great selection and dont pressure you at all. The, «hey, buy one when you want to» thing really works. Will be back for sure.

They suck
First they put cheep bikes on the Internet and then they do not have the bike at all the people on the floor didn’t even known it existed. bought a bike from them six months ago they rape you out the door price. Wanted to trade it in for a new one, do not like it told them how they raped me on this one. The managers said we will definitely work with you so they told me out the door price with trade in cost the same for two bikes nice deal huh

Dishonest is the first thing that comes to mind when doing business with this place! Both the Sales show room as well as the Service department is run like a circus. Most of the employees are not knowledgable or properly trained. Used parts are used and switched with new parts, charging customers for the new ones. Don’t waste your time bringing your Bike back to be serviced!

Customer service was good. I bought a helmet and goggles then asked about the RZR’s. Specifically if they had test rides or demos. They don’t. «But give me you number and we’ll call you if we do» But now they call me pretty frequently about stuff that has nothing to do with the RZR. They called me several times this week and twice today. Once was a person and the other was a recording about motorcycles. If you shop here don’t give them any of your contact information.

These guys are awesome. My car was acting up and they were friendly, helpful, and provided a place for me to figure things out. If that is how they treat people who aren’t even buying anything, I can only imagine what their customer service is like! Thank you, thank you! :)

This is a Service Department review for «Patrick S.» (Service Writer) and «Jason T.» (Mechanic) for my 2015 Yamaha FZ-​07.
Problem: Engine stalls, error codes (SD-​14 & SD-​19) plus Check Engine light on. I spoke with Patrick on the phone to make an appointment — have them clear the codes and see what was causing them. Patrick was nice on the phone and had good customer service skills.
Background: Bike has 1,575 miles on it. The blogs are full of comments by other FZ-​07 owners about the same issue — by a factor of 12 to 1 over any other mechanical issue. This was surprising to me as every single article I read about the bike (prior to buying it) was overwhelmingly positive, with no stall issues reported.
I first noticed the problem when I added the Akrapovic carbon fiber exhaust and DynoJet Commander V controller. I thought it might have something to do with the equipment changes. I explained all of this to Patrick who said he’d note it. He also said he’d call me as soon as the bike was fixed and/​or there was anything to report. He entered it as a warranty repair job.
Patrick called early the next morning and said I could pick it up. (My only suggestion is that he should have called with an update the night before — to say it wouldn’t be ready until the next morning.)
Solution: Patrick and Jason both said there was nothing wrong with the bike. They both test rode it and stated it was in excellent operating condition. They patiently explained that the engine is designed to «load up» the combustion chamber with fuel for maximum speed and performance. If you don’t run it the way it was designed — hard and fast — the extra fuel causes engine issues like stalling,
So, it looks like it was «operator error» more than anything else (I am ashamed to admit!) The FZ-​07 is a very high tech «Sport Bike» which was designed and built for hard riding at high speeds. That means high RPM’s all the time (like down-​shifting through all the gears every single time you come to a stop, for example). If you don’t, you’re asking for this and other related problems.
It’s not easy to deliver that kind of message to an owner (me), especially one who was ready to blame the whole problem on the bike and/​or manufacturer. Patrick is a long-​term customer relationship guy, so he took the extra time and patience to go over the problem with me. He even took the extra step of riding the bike himself to confirm Jason’s assessment of the situation. And even though he could have charged me, he didn’t. Patrick explained his primary goal is to keep customers. If he treats me right now, I’ll be back for future service and parts. And of course he is absolutely correct.
This dealership seems to be rated only one of two ways — really high or really low! I guess that depends on who you work with. My suggestion is to contact Patrick right off the bat for your service needs (and request Jason do the work). If your experience is like mine, I think you’ll be very happy.

I hear a lot of mix feeling about this store. But I gotta say this location has a big selection, and the service is good. I’m pleased with Ken, one of the service advisers who is more than exceptional. He makes it happen, no matter what. Goes far and above to meet your expectations even if that means for him to sacrifice his own time. K-​E-​N is the best. Thank you for your help and great customer service! –Quinn

Visited this location to accompany my friend Cj on his motorcycle shopping looking for his first bike. Our sales person was Kalvin. Kalvin was very informational when it came to the bikes. Very approachable and was open to showing us every type. He also had some great suggestions when I asked about trading in my bike. Anyway, Cj ended up purchasing a Yamaha fz07 and was very excited and satisfied with the purchase. I would highly recommend ride now on boulder to a family or friend. I’m glad that Cj had a great experience purchasing his first bike!

Been using ridenow powersports for some time now. After my last buying experience with the on on rancho I turned to the only person I trust in this company. Jimmy the service manager is a great asset to this company. He’s the only reason I will do business again with them. Jim goes above and beyond to make his customers happy. He did the oil change on my Harley Davidson and I’m very pleased with the service performed. If your looking for honesty and integrity please ask for Jim the service manager.

I have not had any luck in buying anything motor vehicles as it’s like Tobin Dodge in there. But parts and service are great. I ordered parts for my dads 97 Goldwing reasonable price and quick delivery.
I ordered a rear tire for my 2010 ultra classic and they had the exact tire for 150 bucks less. Judy in service is the best they kept me informed and even called to ask if I wanted the rear brakes done. They gave me a price dramatically lower then Other places so I had them do it. All said and done I for rear breaks and a new rear tires all installed and out the door for $ 280. That’s a huge savings. I will defiantly be back.

I bought my second motorcycle here on Saturday. I’ve only owned two bikes now but because of my shrewdness with purchasing large dollar items that require loans I’ve participated in the purchasing of seven motorcycles in total.
The entire Staff is amazing. Very helpful, knowledgeable, friendly, and courteous. I had gone to another leading Kawasaki dealership in town before coming back to Ridenow and while the others were just as friendly, they were hard to work with as far as getting the price i knew was fair. There was no hassle at at Ridenow on Boulder. I spent maybe 5 minutes talking with the F&I guy to get a very, very good price for my bike and a friend who was also purchasing a new bike that day.
Excellent service all around. You can get the best pricing here and the atmosphere feels very relaxed.